diff --git a/htdocs/core/class/html.formticket.class.php b/htdocs/core/class/html.formticket.class.php
index d486805cf46..811965250cf 100644
--- a/htdocs/core/class/html.formticket.class.php
+++ b/htdocs/core/class/html.formticket.class.php
@@ -589,23 +589,28 @@ class FormTicket
 	/**
 	 *      Return html list of ticket anaytic codes
 	 *
-	 *      @param  string 	$selected   		Id categorie pre-selectionnée
-	 *      @param  string 	$htmlname   		Name of select component
-	 *      @param  string 	$filtertype 		To filter on some properties in llx_c_ticket_category ('public = 1'). This parameter must not come from input of users.
-	 *      @param  int    	$format     		0=id+libelle, 1=code+code, 2=code+libelle, 3=id+code
-	 *      @param  int    	$empty      		1=peut etre vide, 0 sinon
-	 *      @param  int    	$noadmininfo		0=Add admin info, 1=Disable admin info
-	 *      @param  int    	$maxlength  		Max length of label
-	 *      @param	string	$morecss			More CSS
-	 * 		@param	int 	$use_multilevel		If > 0 create a multilevel select which use $htmlname example: $use_multilevel = 1 permit to have 2 select boxes.
+	 *      @param  string 		$selected   		Id categorie pre-selectionnée
+	 *      @param  string 		$htmlname   		Name of select component
+	 *      @param  string 		$filtertype 		To filter on some properties in llx_c_ticket_category ('public = 1'). This parameter must not come from input of users.
+	 *      @param  int    		$format     		0=id+libelle, 1=code+code, 2=code+libelle, 3=id+code
+	 *      @param  int    		$empty      		1=peut etre vide, 0 sinon
+	 *      @param  int    		$noadmininfo		0=Add admin info, 1=Disable admin info
+	 *      @param  int    		$maxlength  		Max length of label
+	 *      @param	string		$morecss			More CSS
+	 * 		@param	int 		$use_multilevel		If > 0 create a multilevel select which use $htmlname example: $use_multilevel = 1 permit to have 2 select boxes.
+	 * 		@param	Translate	$outputlangs		Output lnaguage
 	 *      @return void
 	 */
-	public function selectGroupTickets($selected = '', $htmlname = 'ticketcategory', $filtertype = '', $format = 0, $empty = 0, $noadmininfo = 0, $maxlength = 0, $morecss = '', $use_multilevel = 0)
+	public function selectGroupTickets($selected = '', $htmlname = 'ticketcategory', $filtertype = '', $format = 0, $empty = 0, $noadmininfo = 0, $maxlength = 0, $morecss = '', $use_multilevel = 0, $outputlangs = null)
 	{
-		global $langs, $user;
+		global $conf, $langs, $user;
 
 		dol_syslog(get_class($this)."::selectCategoryTickets ".$selected.", ".$htmlname.", ".$filtertype.", ".$format, LOG_DEBUG);
 
+		if (empty($outputlangs)) {
+			$outputlangs = $langs;
+		}
+
 		$ticketstat = new Ticket($this->db);
 		$ticketstat->loadCacheCategoriesTickets();
 
@@ -629,6 +634,8 @@ class FormTicket
 						continue;
 					}
 
+					$label = ($outputlangs->trans("TicketCategoryShort".$arraycategories['code']) != ("TicketCategoryShort".$arraycategories['code']) ? $outputlangs->trans("TicketCategoryShort".$arraycategories['code']) : ($arraycategories['label'] != '-' ? $arraycategories['label'] : ''));
+
 					if ($format == 0) {
 						print '<option value="'.$id.'"';
 					}
@@ -657,7 +664,7 @@ class FormTicket
 					print '>';
 
 					if ($format == 0) {
-						$value = ($maxlength ? dol_trunc($arraycategories['label'], $maxlength) : $arraycategories['label']);
+						$value = ($maxlength ? dol_trunc($label, $maxlength) : $label);
 					}
 
 					if ($format == 1) {
@@ -665,7 +672,7 @@ class FormTicket
 					}
 
 					if ($format == 2) {
-						$value = ($maxlength ? dol_trunc($arraycategories['label'], $maxlength) : $arraycategories['label']);
+						$value = ($maxlength ? dol_trunc($label, $maxlength) : $label);
 					}
 
 					if ($format == 3) {
@@ -691,15 +698,16 @@ class FormTicket
 			$stringtoprint .= '<select id ="'.$htmlname.'" class="maxwidth500 minwidth400" child_id="0">';
 			$stringtoprint .= '<option value="">&nbsp;</option>';
 
-			$sql = "SELECT ctc.rowid, ctc.code, ctc.label, ctc.fk_parent, ";
+			$sql = "SELECT ctc.rowid, ctc.code, ctc.label, ctc.fk_parent, ctc.public, ";
 			$sql .= $this->db->ifsql("ctc.rowid NOT IN (SELECT ctcfather.rowid FROM llx_c_ticket_category as ctcfather JOIN llx_c_ticket_category as ctcjoin ON ctcfather.rowid = ctcjoin.fk_parent)", "'NOTPARENT'", "'PARENT'")." as isparent";
 			$sql .= " FROM ".MAIN_DB_PREFIX."c_ticket_category as ctc";
-			$sql .= " WHERE ctc.active > 0";
+			$sql .= " WHERE ctc.active > 0 AND entity = ".((int) $conf->entity);
 			if ($filtertype == 'public=1') {
 				$sql .= " AND ctc.public = 1";
 			}
 			$sql .= " AND ctc.fk_parent = 0";
 			$sql .= $this->db->order('ctc.pos', 'ASC');
+
 			$resql = $this->db->query($sql);
 			if ($resql) {
 				$num_rows_level0 = $this->db->num_rows($resql);
@@ -707,23 +715,26 @@ class FormTicket
 				while ($i < $num_rows_level0) {
 					$obj = $this->db->fetch_object($resql);
 					if ($obj) {
+						$label = ($outputlangs->trans("TicketCategoryShort".$obj->code) != ("TicketCategoryShort".$obj->code) ? $outputlangs->trans("TicketCategoryShort".$obj->code) : ($obj->label != '-' ? $obj->label : ''));
+
 						$grouprowid = $obj->rowid;
 						$groupvalue = $obj->code;
-						$grouplabel = $obj->label;
+						$grouplabel = $label;
+
 						$isparent = $obj->isparent;
 						$iselected = $groupticket == $obj->code ?'selected':'';
 						$stringtoprint .= '<option '.$iselected.' class="'.$htmlname.dol_escape_htmltag($grouprowid).'" value="'.dol_escape_htmltag($groupvalue).'" data-html="'.dol_escape_htmltag($grouplabel).'">'.dol_escape_htmltag($grouplabel).'</option>';
 						if ($isparent == 'NOTPARENT') {
 							$arraycodenotparent[] = $groupvalue;
 						}
-						$arrayidused[]=$grouprowid;
+						$arrayidused[] = $grouprowid;
 					}
 					$i++;
 				}
 			} else {
 				dol_print_error($this->db);
 			}
-			if ($num_rows_level0 == 1) {
+			if (count($arrayidused) == 1) {
 				return '<input type="hidden" name="'.$htmlname.'" id="'.$htmlname.'" value="'.dol_escape_htmltag($groupvalue).'">';
 			} else {
 				$stringtoprint .= '<input type="hidden" name="'.$htmlname.'" id="'.$htmlname.'_select" class="maxwidth500 minwidth400">';
@@ -737,11 +748,11 @@ class FormTicket
 				$stringtoprint .= '<select id ="'.$htmlname.'_child_'.$levelid.'" class="maxwidth500 minwidth400 groupticketchild" child_id="'.$levelid.'">';
 				$stringtoprint .= '<option value="">&nbsp;</option>';
 
-				$sql = "SELECT ctc.rowid, ctc.code, ctc.label, ctc.fk_parent, ctcjoin.code as codefather, ";
+				$sql = "SELECT ctc.rowid, ctc.code, ctc.label, ctc.fk_parent, ctc.public, ctcjoin.code as codefather, ";
 				$sql .= $this->db->ifsql("ctc.rowid NOT IN (SELECT ctcfather.rowid FROM llx_c_ticket_category as ctcfather JOIN llx_c_ticket_category as ctcjoin ON ctcfather.rowid = ctcjoin.fk_parent)", "'NOTPARENT'", "'PARENT'")." as isparent";
 				$sql .= " FROM ".MAIN_DB_PREFIX."c_ticket_category as ctc";
 				$sql .= " JOIN ".MAIN_DB_PREFIX."c_ticket_category as ctcjoin ON ctc.fk_parent = ctcjoin.rowid";
-				$sql .= " WHERE ctc.active = 1";
+				$sql .= " WHERE ctc.active > 0 AND entity = ".((int) $conf->entity);
 				if ($filtertype == 'public=1') {
 					$sql .= " AND ctc.public = 1";
 				}
@@ -755,6 +766,7 @@ class FormTicket
 				} else {
 				}
 				$sql .= $this->db->order('ctc.pos', 'ASC');
+
 				$resql = $this->db->query($sql);
 				if ($resql) {
 					$num_rows = $this->db->num_rows($resql);
@@ -763,9 +775,11 @@ class FormTicket
 					while ($i < $num_rows) {
 						$obj = $this->db->fetch_object($resql);
 						if ($obj) {
+							$label = ($outputlangs->trans("TicketCategoryShort".$obj->code) != ("TicketCategoryShort".$obj->code) ? $outputlangs->trans("TicketCategoryShort".$obj->code) : ($obj->label != '-' ? $obj->label : ''));
+
 							$grouprowid = $obj->rowid;
 							$groupvalue = $obj->code;
-							$grouplabel = $obj->label;
+							$grouplabel = $label;
 							$isparent = $obj->isparent;
 							$fatherid = $obj->fk_parent;
 							$arrayidused[] = $grouprowid;
diff --git a/htdocs/langs/en_US/ticket.lang b/htdocs/langs/en_US/ticket.lang
index 6243e98fdc9..c688e59af4d 100644
--- a/htdocs/langs/en_US/ticket.lang
+++ b/htdocs/langs/en_US/ticket.lang
@@ -45,6 +45,8 @@ TicketSeverityShortNORMAL=Normal
 TicketSeverityShortHIGH=High
 TicketSeverityShortBLOCKING=Critical, Blocking
 
+TicketCategoryShortOTHER=Other
+
 ErrorBadEmailAddress=Field '%s' incorrect
 MenuTicketMyAssign=My tickets
 MenuTicketMyAssignNonClosed=My open tickets
diff --git a/htdocs/langs/fr_FR/ticket.lang b/htdocs/langs/fr_FR/ticket.lang
index b166e963caf..f8000073c8d 100644
--- a/htdocs/langs/fr_FR/ticket.lang
+++ b/htdocs/langs/fr_FR/ticket.lang
@@ -45,6 +45,8 @@ TicketSeverityShortNORMAL=Normal
 TicketSeverityShortHIGH=Élevé
 TicketSeverityShortBLOCKING=Critique, bloquant
 
+TicketCategoryShortOTHER=Autre
+
 ErrorBadEmailAddress=Champ '%s' incorrect
 MenuTicketMyAssign=Mes tickets
 MenuTicketMyAssignNonClosed=Mes tickets ouverts
diff --git a/htdocs/ticket/class/ticket.class.php b/htdocs/ticket/class/ticket.class.php
index 985fd7d82fe..ea273064840 100644
--- a/htdocs/ticket/class/ticket.class.php
+++ b/htdocs/ticket/class/ticket.class.php
@@ -1166,22 +1166,22 @@ class Ticket extends CommonObject
 	}
 
 	/**
-	 *      Charge dans cache la liste des catégories de tickets (paramétrable dans dictionnaire)
+	 *      Load into a cache array, the list of ticket categories (setup done into dictionary)
 	 *
 	 *      @return int             Number of lines loaded, 0 if already loaded, <0 if KO
 	 */
 	public function loadCacheCategoriesTickets()
 	{
-		global $langs;
+		global $conf, $langs;
 
 		if (!empty($this->cache_category_ticket) && count($this->cache_category_tickets)) {
+			// Cache already loaded
 			return 0;
 		}
-		// Cache deja charge
 
 		$sql = "SELECT rowid, code, label, use_default, pos, description, public, active, force_severity, fk_parent";
 		$sql .= " FROM ".MAIN_DB_PREFIX."c_ticket_category";
-		$sql .= " WHERE active > 0";
+		$sql .= " WHERE active > 0 AND entity = ".((int) $conf->entity);
 		$sql .= " ORDER BY pos";
 		dol_syslog(get_class($this)."::load_cache_categories_tickets", LOG_DEBUG);
 		$resql = $this->db->query($sql);
@@ -1191,15 +1191,18 @@ class Ticket extends CommonObject
 			while ($i < $num) {
 				$obj = $this->db->fetch_object($resql);
 				$this->cache_category_tickets[$obj->rowid]['code'] = $obj->code;
-				// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
-				$label = ($langs->trans("TicketCategoryShort".$obj->code) != ("TicketCategoryShort".$obj->code) ? $langs->trans("TicketCategoryShort".$obj->code) : ($obj->label != '-' ? $obj->label : ''));
-				$this->cache_category_tickets[$obj->rowid]['label'] = $label;
 				$this->cache_category_tickets[$obj->rowid]['use_default'] = $obj->use_default;
 				$this->cache_category_tickets[$obj->rowid]['pos'] = $obj->pos;
 				$this->cache_category_tickets[$obj->rowid]['public'] = $obj->public;
 				$this->cache_category_tickets[$obj->rowid]['active'] = $obj->active;
 				$this->cache_category_tickets[$obj->rowid]['force_severity'] = $obj->force_severity;
 				$this->cache_category_tickets[$obj->rowid]['fk_parent'] = $obj->fk_parent;
+
+				// If  translation exists, we use it to store already translated string.
+				// Warning: You should not use this and recompute the translated string into caller code to get the value into expected language
+				$label = ($langs->trans("TicketCategoryShort".$obj->code) != ("TicketCategoryShort".$obj->code) ? $langs->trans("TicketCategoryShort".$obj->code) : ($obj->label != '-' ? $obj->label : ''));
+				$this->cache_category_tickets[$obj->rowid]['label'] = $label;
+
 				$i++;
 			}
 			return $num;