Dolibarize
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@ -29,13 +29,11 @@ if (!class_exists('FormCompany')) {
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}
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/**
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* Classe permettant la generation du formulaire d'un nouveau ticket
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* Classe permettant la generation du formulaire d'un nouveau ticket.
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*
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* \ingroup ticketsup
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*
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* \remarks Utilisation: $formticketsup = new FormTicketsup($db)
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* \remarks $formticketsup->proprietes=1 ou chaine ou tableau de valeurs
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* \remarks $formticketsup->show_form() affiche le formulaire
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* Utilisation: $formticketsup = new FormTicketsup($db)
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* $formticketsup->proprietes=1 ou chaine ou tableau de valeurs
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* $formticketsup->show_form() affiche le formulaire
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*/
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class FormTicketsup
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{
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@ -85,7 +83,7 @@ class FormTicketsup
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/**
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* Constructor
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*
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* @param DoliDB $DB Database handler
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* @param DoliDB $db Database handler
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*/
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public function __construct($db)
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{
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@ -30,7 +30,7 @@ require_once DOL_DOCUMENT_ROOT . '/fichinter/class/fichinter.class.php';
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/**
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* Put here description of your class
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* Class to manage ticket
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*/
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class Ticketsup extends CommonObject
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{
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@ -533,13 +533,14 @@ class Ticketsup extends CommonObject
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/**
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* Load all objects in memory from database
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*
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* @param string $sortorder Sort order
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* @param string $sortfield Sort field
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* @param int $limit page number
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* @param int $offset Offset
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* @param int $arch archive or not (not used)
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* @param array $filter Filter
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* @return int <0 if KO, >0 if OK
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* @param User $user Object user
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* @param string $sortorder Sort order
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* @param string $sortfield Sort field
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* @param int $limit page number
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* @param int $offset Offset
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* @param int $arch archive or not (not used)
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* @param array $filter Filter
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* @return int <0 if KO, >0 if OK
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*/
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public function fetchAll($user, $sortorder = 'ASC', $sortfield = 't.datec', $limit = '', $offset = 0, $arch = '', $filter = '')
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{
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@ -1288,10 +1289,11 @@ class Ticketsup extends CommonObject
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}
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/**
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* \brief Renvoie nom clicable (avec eventuellement le picto)
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* \param withpicto 0=Pas de picto, 1=Inclut le picto dans le lien, 2=Picto seul
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* \param option Sur quoi pointe le lien
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* \return string Chaine avec URL
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* Renvoie nom clicable (avec eventuellement le picto)
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*
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* @param int $withpicto 0=Pas de picto, 1=Inclut le picto dans le lien, 2=Picto seul
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* @param string $option Sur quoi pointe le lien
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* @return string Chaine avec URL
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*/
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public function getNomUrl($withpicto = 0, $option = '')
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{
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@ -1324,9 +1326,10 @@ class Ticketsup extends CommonObject
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}
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/**
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* \brief Mark a message as read
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* \param User
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* \return boolean
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* Mark a message as read
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*
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* @param User $user Object user
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* @return int <0 if KO, >0 if OK
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*/
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public function markAsRead($user, $notrigger = 0)
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{
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@ -1371,11 +1374,12 @@ class Ticketsup extends CommonObject
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}
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/**
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* \brief Mark a message as read
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* \param User
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* \param int $id_assign_user ID of user assigned
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* \param int $notrigger Disable trigger
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* \return boolean
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* Mark a message as read
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*
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* @param User $user Object user
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* @param int $id_assign_user ID of user assigned
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* @param int $notrigger Disable trigger
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* @return int <0 if KO, >0 if OK
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*/
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public function assignUser($user, $id_assign_user, $notrigger = 0)
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{
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@ -1424,12 +1428,12 @@ class Ticketsup extends CommonObject
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* 1- create entry into database for message storage
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* 2- if trigger, send an email to ticket contacts
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*
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* @param User $user User that create
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* @param string $message Log message
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* @param int $noemail 0=send email after, 1=disable emails
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* @return int <0 if KO, >0 if OK
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* @param User $user User that create
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* @param string $message Log message
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* @param int $noemail 0=send email after, 1=disable emails
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* @return int <0 if KO, >0 if OK
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*/
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public function createTicketLog($user, $message, $noemail = 0)
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public function createTicketLog(User $user, $message, $noemail = 0)
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{
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global $conf, $langs;
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@ -1481,9 +1485,9 @@ class Ticketsup extends CommonObject
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/**
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* Send notification of changes by email
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*
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* @param User $user User that create
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* @param string $message Log message
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* @return int <0 if KO, >0 if OK (number of emails sent)
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* @param User $user User that create
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* @param string $message Log message
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* @return int <0 if KO, >0 if OK (number of emails sent)
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*/
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private function sendLogByEmail($user, $log_message)
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{
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@ -1613,9 +1617,9 @@ class Ticketsup extends CommonObject
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/**
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* Add message into database
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*
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* @param User $user User that creates
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* @param int $notrigger 0=launch triggers after, 1=disable triggers
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* @return int <0 if KO, Id of created object if OK
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* @param User $user User that creates
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* @param int $notrigger 0=launch triggers after, 1=disable triggers
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* @return int <0 if KO, Id of created object if OK
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*/
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public function createTicketMessage($user, $notrigger = 0)
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{
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@ -1725,8 +1729,9 @@ class Ticketsup extends CommonObject
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}
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/**
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* \brief Close a ticket
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* \return boolean
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* Close a ticket
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*
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* @return int <0 if KO, >0 if OK
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*/
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public function close()
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{
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@ -1793,11 +1798,11 @@ class Ticketsup extends CommonObject
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/**
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* Search and fetch thirparties by email
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*
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* @param string $email Email
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* @param int $type Type of thirdparties (0=any, 1=customer, 2=prospect, 3=supplier)
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* @param array $filters Array of couple field name/value to filter the companies with the same name
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* @param string $clause Clause for filters
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* @return array Array of thirdparties object
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* @param string $email Email
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* @param int $type Type of thirdparties (0=any, 1=customer, 2=prospect, 3=supplier)
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* @param array $filters Array of couple field name/value to filter the companies with the same name
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* @param string $clause Clause for filters
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* @return array Array of thirdparties object
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*/
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public function searchSocidByEmail($email, $type = '0', $filters = array(), $clause = 'AND')
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{
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@ -1860,10 +1865,10 @@ class Ticketsup extends CommonObject
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/**
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* Search and fetch contacts by email
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*
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* @param string $email Email
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* @param array $socid Limit to a thirdparty
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* @param string $case Respect case
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* @return array Array of contacts object
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* @param string $email Email
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* @param array $socid Limit to a thirdparty
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* @param string $case Respect case
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* @return array Array of contacts object
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*/
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public function searchContactByEmail($email, $socid = '', $case = '')
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{
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@ -1953,7 +1958,7 @@ class Ticketsup extends CommonObject
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/**
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* Link element with a project
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* Override core function because of key name 'fk_project' used for this module
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* Override core function because of key name 'fk_project' used for this module
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*
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* @param int $projectid Project id to link element to
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* @return int <0 if KO, >0 if OK
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@ -2104,16 +2109,11 @@ class Ticketsup extends CommonObject
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}
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/**
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* Check if contact are linked to the ticket
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* If yes, send mail and save trace into llx_notify.
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* Check if contact are linked to the ticket. If yes, send mail and save trace into llx_notify.
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*
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* @param string $action Code of action in llx_c_action_trigger (new usage) or Id of action in llx_c_action_trigger (old usage)
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* @param int $socid Id of third party
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* @param string $subject Subject
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* @param string $texte Message to send
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* @param string $objet_type Type of object the notification deals on (facture, order, propal, order_supplier...). Just for log in llx_notify.
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* @param int $objet_id Id of object the notification deals on
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* @param string $file Attach a file
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* @return int <0 if KO, or number of changes if OK
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* @return int <0 if KO, or number of changes if OK
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*/
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public function messageSend($subject, $texte)
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{
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@ -2234,7 +2234,7 @@ class Ticketsup extends CommonObject
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/**
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* Get array of all contacts for a ticket
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* Override method of file commonobject.class.php to add phone number
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* Override method of file commonobject.class.php to add phone number
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*
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* @param int $statut Status of lines to get (-1=all)
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* @param string $source Source of contact: external or thirdparty (llx_socpeople) or internal (llx_user)
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@ -2338,10 +2338,10 @@ class Ticketsup extends CommonObject
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}
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/**
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* Get a default reference
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* Get a default reference.
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*
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* @global type $conf
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* @return string Reference
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* @param Societe $thirdparty Thirdparty
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* @return string Reference
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*/
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public function getDefaultRef($thirdparty = '')
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{
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@ -2379,20 +2379,20 @@ class Ticketsup extends CommonObject
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}
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/**
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* Show tab footer of a card
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*
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* @param string $paramid Name of parameter to use to name the id into the URL next/previous link
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* @param string $morehtml More html content to output just before the nav bar
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* @param int $shownav Show Condition (navigation is shown if value is 1)
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* @param string $fieldid Nom du champ en base a utiliser pour select next et previous (we make the select max and min on this field)
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* @param string $fieldref Nom du champ objet ref (object->ref) a utiliser pour select next et previous
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* @param string $morehtmlref More html to show after ref
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* @param string $moreparam More param to add in nav link url.
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* @param int $nodbprefix Do not include DB prefix to forge table name
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* @param string $morehtmlleft More html code to show before ref
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* @param string $morehtmlright More html code to show before navigation arrows
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* @return void
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*/
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* Show tab footer of a card
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*
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* @param string $paramid Name of parameter to use to name the id into the URL next/previous link
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* @param string $morehtml More html content to output just before the nav bar
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* @param int $shownav Show Condition (navigation is shown if value is 1)
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* @param string $fieldid Nom du champ en base a utiliser pour select next et previous (we make the select max and min on this field)
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* @param string $fieldref Nom du champ objet ref (object->ref) a utiliser pour select next et previous
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* @param string $morehtmlref More html to show after ref
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* @param string $moreparam More param to add in nav link url.
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* @param int $nodbprefix Do not include DB prefix to forge table name
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* @param string $morehtmlleft More html code to show before ref
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* @param string $morehtmlright More html code to show before navigation arrows
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* @return void
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*/
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public function ticketsup_banner_tab($paramid, $morehtml = '', $shownav = 1, $fieldid = 'id', $fieldref = 'ref', $morehtmlref = '', $moreparam = '', $nodbprefix = 0, $morehtmlleft = '', $morehtmlright = '')
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{
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global $conf, $form, $user, $langs;
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@ -2451,11 +2451,11 @@ class Ticketsup extends CommonObject
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}
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/**
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* Affiche la premiere photo du ticket
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*
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* @param string $sdir Repertoire a scanner
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* @return boolean true si photo dispo, false sinon
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*/
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* Affiche la premiere photo du ticket
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*
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* @param string $sdir Repertoire a scanner
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* @return boolean true si photo dispo, false sinon
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*/
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public function is_photo_available($sdir)
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{
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include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php';
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@ -2487,16 +2487,15 @@ class Ticketsup extends CommonObject
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* Show photos of a product (nbmax maximum), into several columns
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* TODO Move this into html.formproduct.class.php
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*
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* @param string $sdir Directory to scan
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* @param int $size 0=original size, 1='small' use thumbnail if possible
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* @param int $nbmax Nombre maximum de photos (0=pas de max)
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* @param int $nbbyrow Number of image per line or -1 to use div. Used only if size=1.
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* @param int $showfilename 1=Show filename
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* @param int $showaction 1=Show icon with action links (resize, delete)
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* @param int $maxHeight Max height of original image when size='small' (so we can use original even if small requested). If 0, always use 'small' thumb image.
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* @param int $maxWidth Max width of original image when size='small'
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* @param int $nolink Do not add a href link to view enlarged imaged into a new tab
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* @param string $sdir Directory to scan
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* @param int $size 0=original size, 1='small' use thumbnail if possible
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* @param int $nbmax Nombre maximum de photos (0=pas de max)
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* @param int $nbbyrow Number of image per line or -1 to use div. Used only if size=1.
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* @param int $showfilename 1=Show filename
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* @param int $showaction 1=Show icon with action links (resize, delete)
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* @param int $maxHeight Max height of original image when size='small' (so we can use original even if small requested). If 0, always use 'small' thumb image.
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* @param int $maxWidth Max width of original image when size='small'
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* @param int $nolink Do not add a href link to view enlarged imaged into a new tab
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* @return string Html code to show photo. Number of photos shown is saved in this->nbphoto
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*/
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public function show_photos($sdir, $size = 0, $nbmax = 0, $nbbyrow = 5, $showfilename = 0, $showaction = 0, $maxHeight = 120, $maxWidth = 160, $nolink = 0)
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@ -2662,12 +2661,12 @@ class Ticketsup extends CommonObject
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}
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}
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/**
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* Session line Class
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* Ticket line Class
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*/
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class TicketsLine
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{
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public $id;
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/**
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@ -2676,112 +2675,108 @@ class TicketsLine
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public $ref;
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/**
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* Hash to identify ticket
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*/
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* Hash to identify ticket
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*/
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public $track_id;
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/**
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* Thirdparty ID
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*/
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* Thirdparty ID
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*/
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public $fk_soc;
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/**
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* Project ID
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*/
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* Project ID
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*/
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public $fk_project;
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/**
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* Person email who have create ticket
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*/
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* Person email who have create ticket
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*/
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public $origin_email;
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/**
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* User id who have create ticket
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*/
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* User id who have create ticket
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*/
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public $fk_user_create;
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/**
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* User id who have ticket assigned
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*/
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* User id who have ticket assigned
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*/
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public $fk_user_assign;
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/**
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* Ticket subject
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*/
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* Ticket subject
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*/
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public $subject;
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/**
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* Ticket message
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*/
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* Ticket message
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*/
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public $message;
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/**
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* Ticket statut
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*/
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* Ticket statut
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*/
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public $fk_statut;
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/**
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* State resolution
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*/
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* State resolution
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*/
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public $resolution;
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/**
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* Progress in percent
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*/
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* Progress in percent
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*/
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public $progress;
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/**
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* Duration for ticket
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*/
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* Duration for ticket
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*/
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public $timing;
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/**
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* Type code
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*/
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* Type code
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*/
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public $type_code;
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/**
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* Category code
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*/
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* Category code
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*/
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public $category_code;
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/**
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* Severity code
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*/
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* Severity code
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*/
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public $severity_code;
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/**
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* Type label
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*/
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* Type label
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*/
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public $type_label;
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/**
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* Category label
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*/
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* Category label
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*/
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public $category_label;
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/**
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* Severity label
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*/
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* Severity label
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*/
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public $severity_label;
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/**
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* Création date
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*/
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* Creation date
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*/
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public $datec = '';
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/**
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* Read date
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*/
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* Read date
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*/
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public $date_read = '';
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/**
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* Close ticket date
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*/
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* Close ticket date
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*/
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public $date_close = '';
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public function __construct()
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{
|
||||
return 1;
|
||||
}
|
||||
}
|
||||
|
||||
Loading…
Reference in New Issue
Block a user