Merge pull request #24443 from altairis-benjamin/ticketAssignNotification
NEW Send a notification email when ticket assigned
This commit is contained in:
Laurent Destailleur
GitHub
commit
1c3264ee0a
@ -2,6 +2,7 @@
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/*
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* Copyright (C) 2014-2016 Jean-François Ferry <hello@librethic.io>
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* 2016 Christophe Battarel <christophe@altairis.fr>
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* Copyright (C) 2023 Benjamin Falière <benjamin.faliere@altairis.fr>
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*
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* This program is free software; you can redistribute it and/or modify
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* it under the terms of the GNU General Public License as published by
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@ -69,62 +70,99 @@ class InterfaceTicketEmail extends DolibarrTriggers
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case 'TICKET_ASSIGNED':
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dol_syslog("Trigger '".$this->name."' for action '$action' launched by ".__FILE__.". id=".$object->id);
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if ($object->fk_user_assign > 0 && $object->fk_user_assign != $user->id) {
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$userstat = new User($this->db);
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$res = $userstat->fetch($object->fk_user_assign);
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if ($res > 0) {
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// Send email to notification email
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if ($object->fk_user_assign > 0) {
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if ($object->fk_user_assign != $user->id) {
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$userstat = new User($this->db);
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$res = $userstat->fetch($object->fk_user_assign);
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if ($res > 0) {
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// Send email to notification email
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if (empty($conf->global->TICKET_DISABLE_ALL_MAILS)) {
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// Init to avoid errors
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$filepath = array();
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$filename = array();
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$mimetype = array();
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if (empty($conf->global->TICKET_DISABLE_ALL_MAILS)) {
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// Init to avoid errors
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$filepath = array();
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$filename = array();
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$mimetype = array();
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// Send email to assigned user
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$subject = '['.$conf->global->MAIN_INFO_SOCIETE_NOM.'] '.$langs->transnoentities('TicketAssignedToYou');
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$message = '<p>'.$langs->transnoentities('TicketAssignedEmailBody', $object->track_id, dolGetFirstLastname($user->firstname, $user->lastname))."</p>";
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$message .= '<ul><li>'.$langs->trans('Title').' : '.$object->subject.'</li>';
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$message .= '<li>'.$langs->trans('Type').' : '.$object->type_label.'</li>';
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$message .= '<li>'.$langs->trans('Category').' : '.$object->category_label.'</li>';
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$message .= '<li>'.$langs->trans('Severity').' : '.$object->severity_label.'</li>';
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// Extrafields
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if (is_array($object->array_options) && count($object->array_options) > 0) {
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foreach ($object->array_options as $key => $value) {
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$message .= '<li>'.$langs->trans($key).' : '.$value.'</li>';
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}
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}
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// Send email to assigned user
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$subject = '['.$conf->global->MAIN_INFO_SOCIETE_NOM.'] '.$langs->transnoentities('TicketAssignedToYou');
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$message = '<p>'.$langs->transnoentities('TicketAssignedEmailBody', $object->track_id, dolGetFirstLastname($user->firstname, $user->lastname))."</p>";
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$message .= '<ul><li>'.$langs->trans('Title').' : '.$object->subject.'</li>';
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$message .= '<li>'.$langs->trans('Type').' : '.$object->type_label.'</li>';
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$message .= '<li>'.$langs->trans('Category').' : '.$object->category_label.'</li>';
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$message .= '<li>'.$langs->trans('Severity').' : '.$object->severity_label.'</li>';
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// Extrafields
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if (is_array($object->array_options) && count($object->array_options) > 0) {
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foreach ($object->array_options as $key => $value) {
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$message .= '<li>'.$langs->trans($key).' : '.$value.'</li>';
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$message .= '</ul>';
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$message .= '<p>'.$langs->trans('Message').' : <br>'.$object->message.'</p>';
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$message .= '<p><a href="'.dol_buildpath('/ticket/card.php', 2).'?track_id='.$object->track_id.'">'.$langs->trans('SeeThisTicketIntomanagementInterface').'</a></p>';
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$sendto = $userstat->email;
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$from = dolGetFirstLastname($user->firstname, $user->lastname).'<'.$user->email.'>';
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$message = dol_nl2br($message);
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if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
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$old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO;
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$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
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}
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include_once DOL_DOCUMENT_ROOT.'/core/class/CMailFile.class.php';
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$mailfile = new CMailFile($subject, $sendto, $from, $message, $filepath, $mimetype, $filename, '', '', 0, -1);
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if ($mailfile->error) {
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setEventMessages($mailfile->error, $mailfile->errors, 'errors');
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} else {
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$result = $mailfile->sendfile();
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}
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if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
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$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
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}
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}
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} else {
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$this->error = $userstat->error;
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$this->errors = $userstat->errors;
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}
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}
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$message .= '</ul>';
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$message .= '<p>'.$langs->trans('Message').' : <br>'.$object->message.'</p>';
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$message .= '<p><a href="'.dol_buildpath('/ticket/card.php', 2).'?track_id='.$object->track_id.'">'.$langs->trans('SeeThisTicketIntomanagementInterface').'</a></p>';
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// Send an email to the Customer to inform him that his ticket has been taken in charge.
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if (!empty($conf->global->TICKET_NOTIFY_CUSTOMER_TICKET_ASSIGNED) && empty($object->oldcopy->fk_user_assign)) {
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$langs->load('ticket');
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$sendto = $userstat->email;
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$from = dolGetFirstLastname($user->firstname, $user->lastname).'<'.$user->email.'>';
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$subject_customer = 'TicketAssignedCustomerEmail';
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$body_customer = 'TicketAssignedCustomerBody';
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$see_ticket_customer = 'TicketNewEmailBodyInfosTrackUrlCustomer';
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$message = dol_nl2br($message);
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// Get all external contacts linked to the ticket
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$linked_contacts = $object->listeContact(-1, 'thirdparty');
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if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
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$old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO;
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$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
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}
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include_once DOL_DOCUMENT_ROOT.'/core/class/CMailFile.class.php';
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$mailfile = new CMailFile($subject, $sendto, $from, $message, $filepath, $mimetype, $filename, '', '', 0, -1);
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if ($mailfile->error) {
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setEventMessages($mailfile->error, $mailfile->errors, 'errors');
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} else {
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$result = $mailfile->sendfile();
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}
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if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
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$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
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// Initialize and fill recipient addresses at least with origin_email
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$sendto = '';
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$temp_emails = [];
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if ($object->origin_email) {
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$temp_emails[] = $object->origin_email;
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}
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if (!empty($linked_contacts)) {
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foreach ($linked_contacts as $contact) {
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// Avoid the email from being sent twice in case of duplicated contact
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if (!in_array($contact['email'], $temp_emails)) {
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$temp_emails[] = $contact['email'];
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}
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}
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}
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$ok = 1;
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} else {
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$this->error = $userstat->error;
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$this->errors = $userstat->errors;
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$sendto = implode(", ", $temp_emails);
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unset($temp_emails);
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unset($linked_contacts);
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// If recipients, we send the email
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if ($sendto) {
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$this->composeAndSendCustomerMessage($sendto, $subject_customer, $body_customer, $see_ticket_customer, $object, $langs);
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}
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}
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$ok = 1;
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}
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break;
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@ -246,6 +246,8 @@ ConfirmReOpenTicket=Confirm reopen this ticket ?
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TicketMessageMailIntroAutoNewPublicMessage=A new message was posted on the ticket with the subject %s:
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TicketAssignedToYou=Ticket assigned
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TicketAssignedEmailBody=You have been assigned the ticket #%s by %s
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TicketAssignedCustomerEmail=Your ticket has been taken in charge
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TicketAssignedCustomerBody=This is an automatic email to confirm your ticket has been taken in charge.
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MarkMessageAsPrivate=Mark message as private
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TicketMessageSendEmailHelp=An email will be sent to all assigned contact (internal contacts, but also external contacts except if the option "%s" is checked)
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TicketMessagePrivateHelp=This message will not display to external users
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@ -244,6 +244,8 @@ ConfirmReOpenTicket=Voulez-vous ré-ouvrir ce ticket ?
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TicketMessageMailIntroAutoNewPublicMessage=Un nouveau message a été posté sur le ticket avec le sujet %s:
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TicketAssignedToYou=Ticket attribué
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TicketAssignedEmailBody=Vous avez été assigné au ticket #%s par %s
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TicketAssignedCustomerEmail=Votre ticket a été pris en charge
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TicketAssignedCustomerBody=Ceci est un email automatique pour confirmer que votre ticket a été pris en charge.
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MarkMessageAsPrivate=Marquer message comme privé
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TicketMessageSendEmailHelp=Un email sera envoyé à tous les contacts assignés (contacts internes, mais aussi contacts externes sauf si l'option "%s" est cochée)
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TicketMessagePrivateHelp=Ce message ne s'affichera pas pour les utilisateurs externes
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