Merge pull request #24443 from altairis-benjamin/ticketAssignNotification

NEW Send a notification email when ticket assigned

htdocs/core/triggers/interface_50_modTicket_TicketEmail.class.php

@@ -2,6 +2,7 @@
 /*
  * Copyright (C) 2014-2016  Jean-François Ferry	<hello@librethic.io>
  * 				 2016       Christophe Battarel <christophe@altairis.fr>
+ * Copyright (C) 2023		Benjamin Falière	<benjamin.faliere@altairis.fr>
  *
  * This program is free software; you can redistribute it and/or modify
  * it under the terms of the GNU General Public License as published by
@@ -69,12 +70,12 @@ class InterfaceTicketEmail extends DolibarrTriggers
 			case 'TICKET_ASSIGNED':
 				dol_syslog("Trigger '".$this->name."' for action '$action' launched by ".__FILE__.". id=".$object->id);
 
-				if ($object->fk_user_assign > 0 && $object->fk_user_assign != $user->id) {
+				if ($object->fk_user_assign > 0) {
+					if ($object->fk_user_assign != $user->id) {
 						$userstat = new User($this->db);
 						$res = $userstat->fetch($object->fk_user_assign);
 						if ($res > 0) {
 							// Send email to notification email
-
 							if (empty($conf->global->TICKET_DISABLE_ALL_MAILS)) {
 								// Init to avoid errors
 								$filepath = array();
@@ -119,13 +120,50 @@ class InterfaceTicketEmail extends DolibarrTriggers
 									$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
 								}
 							}
-
-						$ok = 1;
 						} else {
 							$this->error = $userstat->error;
 							$this->errors = $userstat->errors;
 						}
 					}
+
+					// Send an email to the Customer to inform him that his ticket has been taken in charge.
+					if (!empty($conf->global->TICKET_NOTIFY_CUSTOMER_TICKET_ASSIGNED) && empty($object->oldcopy->fk_user_assign)) {
+						$langs->load('ticket');
+
+						$subject_customer = 'TicketAssignedCustomerEmail';
+						$body_customer = 'TicketAssignedCustomerBody';
+						$see_ticket_customer = 'TicketNewEmailBodyInfosTrackUrlCustomer';
+
+						// Get all external contacts linked to the ticket
+						$linked_contacts = $object->listeContact(-1, 'thirdparty');
+
+						// Initialize and fill recipient addresses at least with origin_email
+						$sendto = '';
+						$temp_emails = [];
+						if ($object->origin_email) {
+							$temp_emails[] = $object->origin_email;
+						}
+
+						if (!empty($linked_contacts)) {
+							foreach ($linked_contacts as $contact) {
+								// Avoid the email from being sent twice in case of duplicated contact
+								if (!in_array($contact['email'], $temp_emails)) {
+									$temp_emails[] = $contact['email'];
+								}
+							}
+						}
+
+						$sendto = implode(", ", $temp_emails);
+						unset($temp_emails);
+						unset($linked_contacts);
+
+						// If recipients, we send the email
+						if ($sendto) {
+							$this->composeAndSendCustomerMessage($sendto, $subject_customer, $body_customer, $see_ticket_customer, $object, $langs);
+						}
+					}
+					$ok = 1;
+				}
 				break;
 
 			case 'TICKET_CREATE':

htdocs/langs/en_US/ticket.lang

@@ -246,6 +246,8 @@ ConfirmReOpenTicket=Confirm reopen this ticket ?
 TicketMessageMailIntroAutoNewPublicMessage=A new message was posted on the ticket with the subject %s:
 TicketAssignedToYou=Ticket assigned
 TicketAssignedEmailBody=You have been assigned the ticket #%s by %s
+TicketAssignedCustomerEmail=Your ticket has been taken in charge
+TicketAssignedCustomerBody=This is an automatic email to confirm your ticket has been taken in charge.
 MarkMessageAsPrivate=Mark message as private
 TicketMessageSendEmailHelp=An email will be sent to all assigned contact (internal contacts, but also external contacts except if the option "%s" is checked)
 TicketMessagePrivateHelp=This message will not display to external users

htdocs/langs/fr_FR/ticket.lang

@@ -244,6 +244,8 @@ ConfirmReOpenTicket=Voulez-vous ré-ouvrir ce ticket ?
 TicketMessageMailIntroAutoNewPublicMessage=Un nouveau message a été posté sur le ticket avec le sujet %s:
 TicketAssignedToYou=Ticket attribué
 TicketAssignedEmailBody=Vous avez été assigné au ticket #%s par %s
+TicketAssignedCustomerEmail=Votre ticket a été pris en charge
+TicketAssignedCustomerBody=Ceci est un email automatique pour confirmer que votre ticket a été pris en charge.
 MarkMessageAsPrivate=Marquer message comme privé
 TicketMessageSendEmailHelp=Un email sera envoyé à tous les contacts assignés (contacts internes, mais aussi contacts externes sauf si l'option "%s" est cochée)
 TicketMessagePrivateHelp=Ce message ne s'affichera pas pour les utilisateurs externes