diff --git a/htdocs/ticket/class/ticket.class.php b/htdocs/ticket/class/ticket.class.php
index 158f3e30e2f..cf7c1f19a33 100644
--- a/htdocs/ticket/class/ticket.class.php
+++ b/htdocs/ticket/class/ticket.class.php
@@ -505,7 +505,7 @@ class Ticket extends CommonObject
 			$sql .= " ".($this->fk_soc > 0 ? $this->db->escape($this->fk_soc) : "null").",";
 			$sql .= " ".($this->fk_project > 0 ? $this->db->escape($this->fk_project) : "null").",";
 			$sql .= " ".(!isset($this->origin_email) ? 'NULL' : "'".$this->db->escape($this->origin_email)."'").",";
-			$sql .= " ".($this->fk_user_create > 0 ? $this->fk_user_create : ($user->id > 0 ? $user->id : 'NULL')).",";
+			$sql .= " ".(!isset($this->fk_user_create) ? ($user->id > 0 ? $user->id : 'NULL') : ($this->fk_user_create > 0 ? $this->fk_user_create : 'NULL')).",";
 			$sql .= " ".($this->fk_user_assign > 0 ? $this->fk_user_assign : 'NULL').",";
 			$sql .= " ".(empty($this->email_msgid) ? 'NULL' : "'".$this->db->escape($this->email_msgid)."'").",";
 			$sql .= " ".(empty($this->email_date) ? 'NULL' : "'".$this->db->idate($this->email_date)."'").",";