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Fix add both public id and ref in topic

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This commit is contained in:
Laurent Destailleur 2020-02-15 18:00:09 +01:00
parent 69bd616e73
commit 2b3cc0d048
2 changed files with 4 additions and 4 deletions
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4
htdocs/langs/en_US/ticket.lang
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@ -253,7 +253,7 @@ TicketPublicDesc=You can create a support ticket or check from an existing ID.
YourTicketSuccessfullySaved=Ticket has been successfully saved! YourTicketSuccessfullySaved=Ticket has been successfully saved!
MesgInfosPublicTicketCreatedWithTrackId=A new ticket has been created with ID %s and Ref %s. MesgInfosPublicTicketCreatedWithTrackId=A new ticket has been created with ID %s and Ref %s.
PleaseRememberThisId=Please keep the tracking number that we might ask you later. PleaseRememberThisId=Please keep the tracking number that we might ask you later.
TicketNewEmailSubject=Ticket creation confirmation - Ref %s TicketNewEmailSubject=Ticket creation confirmation - Ref %s (public ticket ID %s)
TicketNewEmailSubjectCustomer=New support ticket TicketNewEmailSubjectCustomer=New support ticket
TicketNewEmailBody=This is an automatic email to confirm you have registered a new ticket. TicketNewEmailBody=This is an automatic email to confirm you have registered a new ticket.
TicketNewEmailBodyCustomer=This is an automatic email to confirm a new ticket has just been created into your account. TicketNewEmailBodyCustomer=This is an automatic email to confirm a new ticket has just been created into your account.
@ -272,7 +272,7 @@ Subject=Subject
ViewTicket=View ticket ViewTicket=View ticket
ViewMyTicketList=View my ticket list ViewMyTicketList=View my ticket list
ErrorEmailMustExistToCreateTicket=Error: email address not found in our database ErrorEmailMustExistToCreateTicket=Error: email address not found in our database
TicketNewEmailSubjectAdmin=New ticket created - Ref %s TicketNewEmailSubjectAdmin=New ticket created - Ref %s (public ticket ID %s)
TicketNewEmailBodyAdmin=<p>Ticket has just been created with ID #%s, see information:</p> TicketNewEmailBodyAdmin=<p>Ticket has just been created with ID #%s, see information:</p>
SeeThisTicketIntomanagementInterface=See ticket in management interface SeeThisTicketIntomanagementInterface=See ticket in management interface
TicketPublicInterfaceForbidden=The public interface for the tickets was not enabled TicketPublicInterfaceForbidden=The public interface for the tickets was not enabled

4
htdocs/public/ticket/create_ticket.php
View File

@ -205,7 +205,7 @@ if ($action == 'create_ticket' && GETPOST('add', 'alpha')) {
// Send email to customer // Send email to customer
$subject = '['.$conf->global->MAIN_INFO_SOCIETE_NOM.'] '.$langs->transnoentities('TicketNewEmailSubject', $object->ref); $subject = '['.$conf->global->MAIN_INFO_SOCIETE_NOM.'] '.$langs->transnoentities('TicketNewEmailSubject', $object->ref, $object->track_id);
$message .= ($conf->global->TICKET_MESSAGE_MAIL_NEW ? $conf->global->TICKET_MESSAGE_MAIL_NEW : $langs->transnoentities('TicketNewEmailBody'))."\n\n"; $message .= ($conf->global->TICKET_MESSAGE_MAIL_NEW ? $conf->global->TICKET_MESSAGE_MAIL_NEW : $langs->transnoentities('TicketNewEmailBody'))."\n\n";
$message .= $langs->transnoentities('TicketNewEmailBodyInfosTicket')."\n"; $message .= $langs->transnoentities('TicketNewEmailBodyInfosTicket')."\n";
@ -247,7 +247,7 @@ if ($action == 'create_ticket' && GETPOST('add', 'alpha')) {
if ($sendto) if ($sendto)
{ {
$subject = '['.$conf->global->MAIN_INFO_SOCIETE_NOM.'] '.$langs->transnoentities('TicketNewEmailSubjectAdmin', $object->ref); $subject = '['.$conf->global->MAIN_INFO_SOCIETE_NOM.'] '.$langs->transnoentities('TicketNewEmailSubjectAdmin', $object->ref, $object->track_id);
$message_admin = $langs->transnoentities('TicketNewEmailBodyAdmin', $object->track_id)."\n\n"; $message_admin = $langs->transnoentities('TicketNewEmailBodyAdmin', $object->track_id)."\n\n";
$message_admin .= '<ul><li>'.$langs->trans('Title').' : '.$object->subject.'</li>'; $message_admin .= '<ul><li>'.$langs->trans('Title').' : '.$object->subject.'</li>';
$message_admin .= '<li>'.$langs->trans('Type').' : '.$object->type_label.'</li>'; $message_admin .= '<li>'.$langs->trans('Type').' : '.$object->type_label.'</li>';