diff --git a/htdocs/install/mysql/data/llx_c_ticket_type.sql b/htdocs/install/mysql/data/llx_c_ticket_type.sql
index c3c6deae58f..660f1444b43 100644
--- a/htdocs/install/mysql/data/llx_c_ticket_type.sql
+++ b/htdocs/install/mysql/data/llx_c_ticket_type.sql
@@ -17,8 +17,9 @@
 -- Contenu de la table llx_c_ticket_type
 --
 
-INSERT INTO llx_c_ticket_type (code, pos, label, active, use_default, description) VALUES('COM',     '10', 'Commercial question',           1, 1, NULL);
-INSERT INTO llx_c_ticket_type (code, pos, label, active, use_default, description) VALUES('ISSUE',   '20', 'Issue or problem'  ,            1, 0, NULL);
+INSERT INTO llx_c_ticket_type (code, pos, label, active, use_default, description) VALUES('COM',     '10', 'Commercial question',           1, 0, NULL);
+INSERT INTO llx_c_ticket_type (code, pos, label, active, use_default, description) VALUES('HELP',    '15', 'Request for functionnal help',  1, 0, NULL);
+INSERT INTO llx_c_ticket_type (code, pos, label, active, use_default, description) VALUES('ISSUE',   '20', 'Issue or problem',              1, 0, NULL);
 INSERT INTO llx_c_ticket_type (code, pos, label, active, use_default, description) VALUES('REQUEST', '25', 'Change or enhancement request', 1, 0, NULL);
-INSERT INTO llx_c_ticket_type (code, pos, label, active, use_default, description) VALUES('PROJECT', '30', 'Project', 0, 0, NULL);
-INSERT INTO llx_c_ticket_type (code, pos, label, active, use_default, description) VALUES('OTHER',   '40', 'Other',   1, 0, NULL);
+INSERT INTO llx_c_ticket_type (code, pos, label, active, use_default, description) VALUES('PROJECT', '30', 'Project',                       0, 0, NULL);
+INSERT INTO llx_c_ticket_type (code, pos, label, active, use_default, description) VALUES('OTHER',   '40', 'Other',                         1, 0, NULL);
diff --git a/htdocs/install/mysql/migration/10.0.0-11.0.0.sql b/htdocs/install/mysql/migration/10.0.0-11.0.0.sql
index e776b3d6dd0..e5712cc262f 100644
--- a/htdocs/install/mysql/migration/10.0.0-11.0.0.sql
+++ b/htdocs/install/mysql/migration/10.0.0-11.0.0.sql
@@ -51,6 +51,8 @@ ALTER TABLE llx_adherent_type ADD UNIQUE INDEX uk_adherent_type_libelle (libelle
 
 -- For v11
 
+INSERT INTO llx_c_ticket_type (code, pos, label, active, use_default, description) VALUES('HELP',    '15', 'Request for functionnal help',  1, 0, NULL);
+
 ALTER TABLE llx_don ADD COLUMN fk_user_modif integer;
 
 ALTER TABLE llx_expeditiondet ADD INDEX idx_expeditiondet_fk_origin_line (fk_origin_line);
diff --git a/htdocs/langs/en_US/ticket.lang b/htdocs/langs/en_US/ticket.lang
index c346c492c41..53758677770 100644
--- a/htdocs/langs/en_US/ticket.lang
+++ b/htdocs/langs/en_US/ticket.lang
@@ -35,6 +35,7 @@ TicketTypeShortBUGHARD=Dysfonctionnement matériel
 TicketTypeShortCOM=Commercial question
 TicketTypeShortHELP=Request for functionnal help
 TicketTypeShortISSUE=Issue, bug or problem
+TicketTypeShortREQUEST=Change or enhancement request
 TicketTypeShortPROJET=Project
 TicketTypeShortOTHER=Other