From 35531b63289e480cc68322cd70886de4621c0180 Mon Sep 17 00:00:00 2001 From: Thomas Negre Date: Mon, 28 Feb 2022 15:12:30 +0100 Subject: [PATCH] add strings for email notification on ticket closing --- htdocs/langs/en_US/ticket.lang | 13 +++++++++++++ 1 file changed, 13 insertions(+) diff --git a/htdocs/langs/en_US/ticket.lang b/htdocs/langs/en_US/ticket.lang index 9dfc4874cc5..310ac8dd7f6 100644 --- a/htdocs/langs/en_US/ticket.lang +++ b/htdocs/langs/en_US/ticket.lang @@ -142,6 +142,9 @@ TicketsDelayBeforeFirstAnswer=A new ticket should receive a first answer before TicketsDelayBeforeFirstAnswerHelp=If a new ticket has not received an answer after this time period (in hours), an important warning icon will be displayed in the list view. TicketsDelayBetweenAnswers=An unresolved ticket should not be unactive during (hours): TicketsDelayBetweenAnswersHelp=If an unresolved ticket that has already received an answer has not had further interaction after this time period (in hours), a warning icon will be displayed in the list view. +TicketsAutoNotifyClose=Automatically notify thirdparty when closing a ticket +TicketsAutoNotifyCloseHelp=When closing a ticket, you will be proposed to send a message to one of thirdparty's contacts. On mass closing, a message will be sent to one contact of the thirdparty linked to the ticket. +TicketWrongContact=Provided contact is not part of current ticket contacts. Email not sent. # # Index & list page @@ -158,6 +161,8 @@ OrderByDateAsc=Sort by ascending date OrderByDateDesc=Sort by descending date ShowAsConversation=Show as conversation list MessageListViewType=Show as table list +ConfirmMassTicketClosingSendEmail=Automatically send emails when closing tickets +ConfirmMassTicketClosingSendEmailQuestion=Do you want to notify thirdparties when closing these tickets ? # # Ticket card @@ -245,6 +250,9 @@ TicketChangeStatus=Change status TicketConfirmChangeStatus=Confirm the status change: %s ? TicketLogStatusChanged=Status changed: %s to %s TicketNotNotifyTiersAtCreate=Not notify company at create +NotifyThirdpartyOnTicketClosing=Contacts to notify while closing the ticket +TicketNotifyAllTiersAtClose=All related contacts +TicketNotNotifyTiersAtClose=No related contact Unread=Unread TicketNotCreatedFromPublicInterface=Not available. Ticket was not created from public interface. ErrorTicketRefRequired=Ticket reference name is required @@ -279,6 +287,7 @@ TicketNewEmailBodyInfosTicket=Information for monitoring the ticket TicketNewEmailBodyInfosTrackId=Ticket tracking number: %s TicketNewEmailBodyInfosTrackUrl=You can view the progress of the ticket by clicking the link above. TicketNewEmailBodyInfosTrackUrlCustomer=You can view the progress of the ticket in the specific interface by clicking the following link +TicketCloseEmailBodyInfosTrackUrlCustomer=You can consult the history of this ticket by clicking the following link TicketEmailPleaseDoNotReplyToThisEmail=Please do not reply directly to this email! Use the link to reply into the interface. TicketPublicInfoCreateTicket=This form allows you to record a support ticket in our management system. TicketPublicPleaseBeAccuratelyDescribe=Please accurately describe the problem. Provide the most information possible to allow us to correctly identify your request. @@ -300,6 +309,10 @@ NewUser=New user NumberOfTicketsByMonth=Number of tickets per month NbOfTickets=Number of tickets # notifications +TicketCloseEmailSubjectCustomer=Ticket closed +TicketCloseEmailBodyCustomer=This is an automatic message to notify you that ticket %s has just been closed. +TicketCloseEmailSubjectAdmin=Ticket closed - Réf %s (public ticket ID %s) +TicketCloseEmailBodyAdmin=A ticket with ID #%s has just been closed, see information: TicketNotificationEmailSubject=Ticket %s updated TicketNotificationEmailBody=This is an automatic message to notify you that ticket %s has just been updated TicketNotificationRecipient=Notification recipient