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fix error of brackets + better look code

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This commit is contained in:
lmarcouiller 2022-09-08 10:59:24 +02:00
parent ca78b4bc50
commit 499720851f
1 changed files with 133 additions and 132 deletions
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265
htdocs/public/ticket/create_ticket.php
View File

@ -233,24 +233,24 @@ if (empty($reshook)) {
if (!$error) { if (!$error) {
$object->db->begin(); $object->db->begin();
$object->type_code = GETPOST("type_code", 'aZ09'); $object->type_code = GETPOST("type_code", 'aZ09');
$object->category_code = GETPOST("category_code", 'aZ09'); $object->category_code = GETPOST("category_code", 'aZ09');
$object->severity_code = GETPOST("severity_code", 'aZ09'); $object->severity_code = GETPOST("severity_code", 'aZ09');
$object->ip = getUserRemoteIP(); $object->ip = getUserRemoteIP();
$sql = "SELECT COUNT(ref) as nb_tickets"; $sql = "SELECT COUNT(ref) as nb_tickets";
$sql .= " FROM ".MAIN_DB_PREFIX."ticket"; $sql .= " FROM ".MAIN_DB_PREFIX."ticket";
$sql .= " WHERE ip = '".$db->escape($object->ip)."'"; $sql .= " WHERE ip = '".$db->escape($object->ip)."'";
$resql = $db->query($sql); $resql = $db->query($sql);
if ($resql) { if ($resql) {
$num = $db->num_rows($resql); $num = $db->num_rows($resql);
$i = 0; $i = 0;
while ($i < $num) { while ($i < $num) {
$i++; $i++;
$obj = $db->fetch_object($resql); $obj = $db->fetch_object($resql);
$nb_post_ip = $obj->nb_tickets; $nb_post_ip = $obj->nb_tickets;
}
} }
}
$object->track_id = generate_random_id(16); $object->track_id = generate_random_id(16);
@ -320,122 +320,81 @@ if (empty($reshook)) {
$object->context['disableticketemail'] = 1; // Disable emails sent by ticket trigger when creation is done from this page, emails are already sent later $object->context['disableticketemail'] = 1; // Disable emails sent by ticket trigger when creation is done from this page, emails are already sent later
if ($nb_post_ip >= getDolGlobalInt("MAIN_SECURITY_MAX_POST_ON_PUBLIC_PAGES_BY_IP_ADDRESS", 1000)) { if ($nb_post_ip >= getDolGlobalInt("MAIN_SECURITY_MAX_POST_ON_PUBLIC_PAGES_BY_IP_ADDRESS", 1000)) {
$error++;
$errors = array($langs->trans("AlreadyTooMuchPostOnThisIPAdress"));
array_push($object->errors, array($langs->trans("AlreadyTooMuchPostOnThisIPAdress")));
$action = 'create_ticket';
}
if (!$error) {
$id = $object->create($user);
if ($id <= 0) {
$error++; $error++;
$errors = ($object->error ? array($object->error) : $object->errors); $errors = array($langs->trans("AlreadyTooMuchPostOnThisIPAdress"));
array_push($object->errors, $object->error ? array($object->error) : $object->errors); array_push($object->errors, array($langs->trans("AlreadyTooMuchPostOnThisIPAdress")));
$action = 'create_ticket';
}
}
if (!$error && $id > 0) {
if ($usertoassign > 0) {
$object->add_contact($usertoassign, "SUPPORTCLI", 'external', 0);
}
if (!$error) {
$object->db->commit();
$action = "infos_success";
} else {
$object->db->rollback();
setEventMessages($object->error, $object->errors, 'errors');
$action = 'create_ticket'; $action = 'create_ticket';
} }
if (!$error) { if (!$error) {
$res = $object->fetch($id); $id = $object->create($user);
if ($res) { if ($id <= 0) {
// Create form object $error++;
include_once DOL_DOCUMENT_ROOT.'/core/class/html.formmail.class.php'; $errors = ($object->error ? array($object->error) : $object->errors);
include_once DOL_DOCUMENT_ROOT.'/core/lib/files.lib.php'; array_push($object->errors, $object->error ? array($object->error) : $object->errors);
$formmail = new FormMail($db); $action = 'create_ticket';
}
}
// Init to avoid errors if (!$error && $id > 0) {
$filepath = array(); if ($usertoassign > 0) {
$filename = array(); $object->add_contact($usertoassign, "SUPPORTCLI", 'external', 0);
$mimetype = array(); }
$attachedfiles = $formmail->get_attached_files(); if (!$error) {
$filepath = $attachedfiles['paths']; $object->db->commit();
$filename = $attachedfiles['names']; $action = "infos_success";
$mimetype = $attachedfiles['mimes']; } else {
$object->db->rollback();
setEventMessages($object->error, $object->errors, 'errors');
$action = 'create_ticket';
}
// Send email to customer if (!$error) {
$res = $object->fetch($id);
if ($res) {
// Create form object
include_once DOL_DOCUMENT_ROOT.'/core/class/html.formmail.class.php';
include_once DOL_DOCUMENT_ROOT.'/core/lib/files.lib.php';
$formmail = new FormMail($db);
$subject = '['.$conf->global->MAIN_INFO_SOCIETE_NOM.'] '.$langs->transnoentities('TicketNewEmailSubject', $object->ref, $object->track_id); // Init to avoid errors
$message = ($conf->global->TICKET_MESSAGE_MAIL_NEW ? $conf->global->TICKET_MESSAGE_MAIL_NEW : $langs->transnoentities('TicketNewEmailBody')).'<br><br>'; $filepath = array();
$message .= $langs->transnoentities('TicketNewEmailBodyInfosTicket').'<br>'; $filename = array();
$mimetype = array();
$url_public_ticket = ($conf->global->TICKET_URL_PUBLIC_INTERFACE ? $conf->global->TICKET_URL_PUBLIC_INTERFACE.'/view.php' : dol_buildpath('/public/ticket/view.php', 2)).'?track_id='.$object->track_id; $attachedfiles = $formmail->get_attached_files();
$infos_new_ticket = $langs->transnoentities('TicketNewEmailBodyInfosTrackId', '<a href="'.$url_public_ticket.'" rel="nofollow noopener">'.$object->track_id.'</a>').'<br>'; $filepath = $attachedfiles['paths'];
$infos_new_ticket .= $langs->transnoentities('TicketNewEmailBodyInfosTrackUrl').'<br><br>'; $filename = $attachedfiles['names'];
$mimetype = $attachedfiles['mimes'];
$message .= $infos_new_ticket; // Send email to customer
$message .= getDolGlobalString('TICKET_MESSAGE_MAIL_SIGNATURE', $langs->transnoentities('TicketMessageMailSignatureText', $mysoc->name));
$sendto = GETPOST('email', 'alpha'); $subject = '['.$conf->global->MAIN_INFO_SOCIETE_NOM.'] '.$langs->transnoentities('TicketNewEmailSubject', $object->ref, $object->track_id);
$message = ($conf->global->TICKET_MESSAGE_MAIL_NEW ? $conf->global->TICKET_MESSAGE_MAIL_NEW : $langs->transnoentities('TicketNewEmailBody')).'<br><br>';
$message .= $langs->transnoentities('TicketNewEmailBodyInfosTicket').'<br>';
$from = $conf->global->MAIN_INFO_SOCIETE_NOM.' <'.getDolGlobalString('TICKET_NOTIFICATION_EMAIL_FROM').'>'; $url_public_ticket = ($conf->global->TICKET_URL_PUBLIC_INTERFACE ? $conf->global->TICKET_URL_PUBLIC_INTERFACE.'/view.php' : dol_buildpath('/public/ticket/view.php', 2)).'?track_id='.$object->track_id;
$replyto = $from; $infos_new_ticket = $langs->transnoentities('TicketNewEmailBodyInfosTrackId', '<a href="'.$url_public_ticket.'" rel="nofollow noopener">'.$object->track_id.'</a>').'<br>';
$sendtocc = ''; $infos_new_ticket .= $langs->transnoentities('TicketNewEmailBodyInfosTrackUrl').'<br><br>';
$deliveryreceipt = 0;
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) { $message .= $infos_new_ticket;
$old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO; $message .= getDolGlobalString('TICKET_MESSAGE_MAIL_SIGNATURE', $langs->transnoentities('TicketMessageMailSignatureText', $mysoc->name));
$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
}
include_once DOL_DOCUMENT_ROOT.'/core/class/CMailFile.class.php';
$mailfile = new CMailFile($subject, $sendto, $from, $message, $filepath, $mimetype, $filename, $sendtocc, '', $deliveryreceipt, -1, '', '', 'tic'.$object->id, '', 'ticket');
if ($mailfile->error || $mailfile->errors) {
setEventMessages($mailfile->error, $mailfile->errors, 'errors');
} else {
$result = $mailfile->sendfile();
}
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
}
// Send email to TICKET_NOTIFICATION_EMAIL_TO $sendto = GETPOST('email', 'alpha');
$sendto = $conf->global->TICKET_NOTIFICATION_EMAIL_TO;
if ($sendto) {
$subject = '['.$conf->global->MAIN_INFO_SOCIETE_NOM.'] '.$langs->transnoentities('TicketNewEmailSubjectAdmin', $object->ref, $object->track_id);
$message_admin = $langs->transnoentities('TicketNewEmailBodyAdmin', $object->track_id).'<br><br>';
$message_admin .= '<ul><li>'.$langs->trans('Title').' : '.$object->subject.'</li>';
$message_admin .= '<li>'.$langs->trans('Type').' : '.$object->type_label.'</li>';
$message_admin .= '<li>'.$langs->trans('Category').' : '.$object->category_label.'</li>';
$message_admin .= '<li>'.$langs->trans('Severity').' : '.$object->severity_label.'</li>';
$message_admin .= '<li>'.$langs->trans('From').' : '.$object->origin_email.'</li>';
// Extrafields
$extrafields->fetch_name_optionals_label($object->table_element);
if (is_array($object->array_options) && count($object->array_options) > 0) {
foreach ($object->array_options as $key => $value) {
$key = substr($key, 8); // remove "options_"
$message_admin .= '<li>'.$langs->trans($extrafields->attributes[$object->table_element]['label'][$key]).' : '.$extrafields->showOutputField($key, $value, '', $object->table_element).'</li>';
}
}
$message_admin .= '</ul>';
$message_admin .= '<p>'.$langs->trans('Message').' : <br>'.$object->message.'</p>'; $from = $conf->global->MAIN_INFO_SOCIETE_NOM.' <'.getDolGlobalString('TICKET_NOTIFICATION_EMAIL_FROM').'>';
$message_admin .= '<p><a href="'.dol_buildpath('/ticket/card.php', 2).'?track_id='.$object->track_id.'" rel="nofollow noopener">'.$langs->trans('SeeThisTicketIntomanagementInterface').'</a></p>';
$from = $conf->global->MAIN_INFO_SOCIETE_NOM.' <'.$conf->global->TICKET_NOTIFICATION_EMAIL_FROM.'>';
$replyto = $from; $replyto = $from;
$sendtocc = '';
$deliveryreceipt = 0;
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) { if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
$old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO; $old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO;
$conf->global->MAIN_MAIL_AUTOCOPY_TO = ''; $conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
} }
include_once DOL_DOCUMENT_ROOT.'/core/class/CMailFile.class.php'; include_once DOL_DOCUMENT_ROOT.'/core/class/CMailFile.class.php';
$mailfile = new CMailFile($subject, $sendto, $from, $message_admin, $filepath, $mimetype, $filename, $sendtocc, '', $deliveryreceipt, -1, '', '', 'tic'.$object->id, '', 'ticket'); $mailfile = new CMailFile($subject, $sendto, $from, $message, $filepath, $mimetype, $filename, $sendtocc, '', $deliveryreceipt, -1, '', '', 'tic'.$object->id, '', 'ticket');
if ($mailfile->error || $mailfile->errors) { if ($mailfile->error || $mailfile->errors) {
setEventMessages($mailfile->error, $mailfile->errors, 'errors'); setEventMessages($mailfile->error, $mailfile->errors, 'errors');
} else { } else {
@ -444,32 +403,74 @@ if (empty($reshook)) {
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) { if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO; $conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
} }
// Send email to TICKET_NOTIFICATION_EMAIL_TO
$sendto = $conf->global->TICKET_NOTIFICATION_EMAIL_TO;
if ($sendto) {
$subject = '['.$conf->global->MAIN_INFO_SOCIETE_NOM.'] '.$langs->transnoentities('TicketNewEmailSubjectAdmin', $object->ref, $object->track_id);
$message_admin = $langs->transnoentities('TicketNewEmailBodyAdmin', $object->track_id).'<br><br>';
$message_admin .= '<ul><li>'.$langs->trans('Title').' : '.$object->subject.'</li>';
$message_admin .= '<li>'.$langs->trans('Type').' : '.$object->type_label.'</li>';
$message_admin .= '<li>'.$langs->trans('Category').' : '.$object->category_label.'</li>';
$message_admin .= '<li>'.$langs->trans('Severity').' : '.$object->severity_label.'</li>';
$message_admin .= '<li>'.$langs->trans('From').' : '.$object->origin_email.'</li>';
// Extrafields
$extrafields->fetch_name_optionals_label($object->table_element);
if (is_array($object->array_options) && count($object->array_options) > 0) {
foreach ($object->array_options as $key => $value) {
$key = substr($key, 8); // remove "options_"
$message_admin .= '<li>'.$langs->trans($extrafields->attributes[$object->table_element]['label'][$key]).' : '.$extrafields->showOutputField($key, $value, '', $object->table_element).'</li>';
}
}
$message_admin .= '</ul>';
$message_admin .= '<p>'.$langs->trans('Message').' : <br>'.$object->message.'</p>';
$message_admin .= '<p><a href="'.dol_buildpath('/ticket/card.php', 2).'?track_id='.$object->track_id.'" rel="nofollow noopener">'.$langs->trans('SeeThisTicketIntomanagementInterface').'</a></p>';
$from = $conf->global->MAIN_INFO_SOCIETE_NOM.' <'.$conf->global->TICKET_NOTIFICATION_EMAIL_FROM.'>';
$replyto = $from;
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
$old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO;
$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
}
include_once DOL_DOCUMENT_ROOT.'/core/class/CMailFile.class.php';
$mailfile = new CMailFile($subject, $sendto, $from, $message_admin, $filepath, $mimetype, $filename, $sendtocc, '', $deliveryreceipt, -1, '', '', 'tic'.$object->id, '', 'ticket');
if ($mailfile->error || $mailfile->errors) {
setEventMessages($mailfile->error, $mailfile->errors, 'errors');
} else {
$result = $mailfile->sendfile();
}
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
}
}
} }
// Copy files into ticket directory
$destdir = $conf->ticket->dir_output.'/'.$object->ref;
if (!dol_is_dir($destdir)) {
dol_mkdir($destdir);
}
foreach ($filename as $i => $val) {
dol_move($filepath[$i], $destdir.'/'.$filename[$i], 0, 1);
$formmail->remove_attached_files($i);
}
//setEventMessages($langs->trans('YourTicketSuccessfullySaved'), null, 'mesgs');
// Make a redirect to avoid to have ticket submitted twice if we make back
$messagetoshow = $langs->trans('MesgInfosPublicTicketCreatedWithTrackId', '{s1}', '{s2}');
$messagetoshow = str_replace(array('{s1}', '{s2}'), array('<strong>'.$object->track_id.'</strong>', '<strong>'.$object->ref.'</strong>'), $messagetoshow);
setEventMessages($messagetoshow, null, 'warnings');
setEventMessages($langs->trans('PleaseRememberThisId'), null, 'warnings');
header("Location: index.php".(!empty($entity) && isModEnabled('multicompany')?'?entity='.$entity:''));
exit;
} }
} else {
// Copy files into ticket directory setEventMessages($object->error, $object->errors, 'errors');
$destdir = $conf->ticket->dir_output.'/'.$object->ref;
if (!dol_is_dir($destdir)) {
dol_mkdir($destdir);
}
foreach ($filename as $i => $val) {
dol_move($filepath[$i], $destdir.'/'.$filename[$i], 0, 1);
$formmail->remove_attached_files($i);
}
//setEventMessages($langs->trans('YourTicketSuccessfullySaved'), null, 'mesgs');
// Make a redirect to avoid to have ticket submitted twice if we make back
$messagetoshow = $langs->trans('MesgInfosPublicTicketCreatedWithTrackId', '{s1}', '{s2}');
$messagetoshow = str_replace(array('{s1}', '{s2}'), array('<strong>'.$object->track_id.'</strong>', '<strong>'.$object->ref.'</strong>'), $messagetoshow);
setEventMessages($messagetoshow, null, 'warnings');
setEventMessages($langs->trans('PleaseRememberThisId'), null, 'warnings');
header("Location: index.php".(!empty($entity) && isModEnabled('multicompany')?'?entity='.$entity:''));
exit;
} }
} else {
setEventMessages($object->error, $object->errors, 'errors');
} }
} }
} }