Debug ticket module

htdocs/emailcollector/class/emailcollector.class.php

@@ -1265,7 +1265,6 @@ class EmailCollector extends CommonObject
                 }
 
 
-
                 // Do operations
                 foreach($this->actions as $operation)
                 {
@@ -1476,7 +1475,7 @@ class EmailCollector extends CommonObject
                         //$actioncomm->extraparams = $extraparams;
 
                         // Overwrite values with values extracted from source email
-                        $errorforthisaction = $this->overwritePropertiesOfObject($actioncommn, $operation['actionparam'], $messagetext, $subject, $header);
+                        $errorforthisaction = $this->overwritePropertiesOfObject($actioncomm, $operation['actionparam'], $messagetext, $subject, $header);
 
                         if ($errorforthisaction)
                         {
@@ -1610,10 +1609,11 @@ class EmailCollector extends CommonObject
                         $descriptionfull = dol_concatdesc($descriptionfull, $header);
 
                         $tickettocreate->title = $subject;
+                        $tickettocreate->message = $description;
                         $tickettocreate->type_code = 0;
                         $tickettocreate->category_code = 0;
                         $tickettocreate->severity_code = 0;
-                        $tickettocreate->origin_email = $fromstring;
+                        $tickettocreate->origin_email = $from;
                         $tickettocreate->fk_user_create = $user->id;
                         $tickettocreate->entity = $conf->entity;
                         $tickettocreate->datec = $date;

htdocs/langs/en_US/other.lang

@@ -246,9 +246,10 @@ YourPasswordHasBeenReset=Your password has been reset successfully
 ApplicantIpAddress=IP address of applicant
 SMSSentTo=SMS sent to %s
 MissingIds=Missing ids
-ThirdPartyCreatedByEmailCollector=Third party created by email collector from email ID %s
+ThirdPartyCreatedByEmailCollector=Third party created by email collector from email MSGID %s
-ContactCreatedByEmailCollector=Contact/address created by email collector from email ID %s
+ContactCreatedByEmailCollector=Contact/address created by email collector from email MSGID %s
-ProjectCreatedByEmailCollector=Project created by email collector from email ID %s
+ProjectCreatedByEmailCollector=Project created by email collector from email MSGID %s
+TicketCreatedByEmailCollector=Ticket created by email collector from email MSGID %s
 
 ##### Export #####
 ExportsArea=Exports area

htdocs/ticket/card.php

@@ -644,7 +644,6 @@ if ($action == 'create' || $action == 'presend')
 if (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'dellink' || $action == 'add_message' || $action == 'close' || $action == 'delete' || $action == 'editcustomer' || $action == 'progression' || $action == 'reopen'
 	|| $action == 'editsubject' || $action == 'edit_extras' || $action == 'update_extras' || $action == 'edit_extrafields' || $action == 'set_extrafields' || $action == 'classify' || $action == 'sel_contract' || $action == 'edit_message_init' || $action == 'set_status' || $action == 'dellink')
 {
-
     if ($res > 0)
     {
         // or for unauthorized internals users
@@ -959,12 +958,7 @@ if (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'd
         $actionobject->viewTicketOriginalMessage($user, $action, $object);
 
 
-        /***************************************************
+        // Classification of ticket
-         *
-         *      Classification and actions on ticket
-         *
-         ***************************************************/
-
         print '<form method="post" name="formticketproperties" action="' . $url_page_current . '">';
         print '<input type="hidden" name="token" value="' . $_SESSION['newtoken'] . '">';
         print '<input type="hidden" name="action" value="change_property">';
@@ -991,19 +985,14 @@ if (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'd
         print '</tr>';
         if (GETPOST('set', 'alpha') == 'properties' && $user->rights->ticket->write) {
             print '<tr>';
+            // Type
             print '<td class="titlefield">';
             print $langs->trans('TicketChangeType');
             print '</td><td>';
             print $formticket->selectTypesTickets($object->type_code, 'update_value_type', '', 2);
             print '</td>';
             print '</tr>';
-            print '<tr>';
+            // Group
-            print '<td>';
-            print $langs->trans('TicketChangeSeverity');
-            print '</td><td>';
-            print $formticket->selectSeveritiesTickets($object->severity_code, 'update_value_severity', '', 2);
-            print '</td>';
-            print '</tr>';
             print '<tr>';
             print '<td>';
             print $langs->trans('TicketChangeCategory');
@@ -1011,6 +1000,14 @@ if (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'd
             print $formticket->selectGroupTickets($object->category_code, 'update_value_category', '', 2);
             print '</td>';
             print '</tr>';
+            // Severity
+            print '<tr>';
+            print '<td>';
+            print $langs->trans('TicketChangeSeverity');
+            print '</td><td>';
+            print $formticket->selectSeveritiesTickets($object->severity_code, 'update_value_severity', '', 2);
+            print '</td>';
+            print '</tr>';
         } else {
             // Type
             print '<tr><td class="titlefield">' . $langs->trans("Type") . '</td><td>';
@@ -1019,15 +1016,6 @@ if (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'd
                 print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
             }*/
             print '</td></tr>';
-
-            // Severity
-            print '<tr><td>' . $langs->trans("TicketSeverity") . '</td><td>';
-            print $langs->getLabelFromKey($db, $object->severity_code, 'c_ticket_severity', 'code', 'label');
-            /*if ($user->admin && !$noadmininfo) {
-                print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
-            }*/
-            print '</td></tr>';
-
             // Group
             print '<tr><td>' . $langs->trans("TicketGroup") . '</td><td>';
             print $langs->getLabelFromKey($db, $object->category_code, 'c_ticket_category', 'code', 'label');
@@ -1035,6 +1023,13 @@ if (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'd
              print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
              }*/
             print '</td></tr>';
+            // Severity
+            print '<tr><td>' . $langs->trans("TicketSeverity") . '</td><td>';
+            print $langs->getLabelFromKey($db, $object->severity_code, 'c_ticket_severity', 'code', 'label');
+            /*if ($user->admin && !$noadmininfo) {
+             print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
+             }*/
+            print '</td></tr>';
         }
         print '</table>'; // End table actions
 
@@ -1215,7 +1210,6 @@ if (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'd
 			$action = 'presend';
 		}
 
-		//if (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'dellink' || $action == 'delete' || $action == 'edit_message_init')
 		if ($action != 'add_message')
 		{
 			print '<div class="fichecenter"><div class="fichehalfleft">';
@@ -1236,7 +1230,7 @@ if (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'd
 			print '</div><!-- fichecenter -->';
 			print '<br style="clear: both">';
 		}
-		elseif ($action == 'add_message')
+		else
 		{
 			$action='new_message';
 			$modelmail='ticket_send';

htdocs/ticket/class/actions_ticket.class.php

@@ -286,6 +286,8 @@ class ActionsTicket
     public function viewTicketOriginalMessage($user, $action, $object)
     {
         global $langs;
+
+        print '<!-- initial message of ticket -->'."\n";
         if (!empty($user->rights->ticket->manage) && $action == 'edit_message_init') {
             // MESSAGE
 
@@ -326,14 +328,15 @@ class ActionsTicket
 
             //print '<div>' . $object->message . '</div>';
         }
+        if ($user->rights->ticket->manage && $action == 'edit_message_init') {
+            print '<div class="center">';
+            print ' <input type="submit" class="button" value="' . $langs->trans('Modify') . '">';
+            print ' <input type="submit" class="button" name="cancel" value="' . $langs->trans('Cancel') . '">';
+            print '</div>';
+        }
         print '</td>';
         print '</tr>';
         print '</table>';
-        if ($user->rights->ticket->manage && $action == 'edit_message_init') {
-            print ' <input type="submit" class="button" value="' . $langs->trans('Modify') . '">';
-            print ' <input type="submit" class="button" name="cancel" value="' . $langs->trans('Cancel') . '">';
-            print '</form>';
-        }
     }
     /**
      * View html list of message for ticket