diff --git a/htdocs/core/class/html.formticket.class.php b/htdocs/core/class/html.formticket.class.php
index d99a6c091cc..ecf137adb04 100644
--- a/htdocs/core/class/html.formticket.class.php
+++ b/htdocs/core/class/html.formticket.class.php
@@ -919,7 +919,7 @@ class FormTicket
 
             print '<tr class="email_line"><td class="titlefieldcreate">'.$langs->trans('Subject').'</td>';
             $label_title = empty($conf->global->MAIN_APPLICATION_TITLE) ? $mysoc->name : $conf->global->MAIN_APPLICATION_TITLE;
-            print '<td colspan="2"><input type="text" class="text" size="80" name="subject" value="['.$label_title.' - ticket #'.$this->track_id.'] '.$langs->trans('TicketNewMessage').'" />';
+            print '<td colspan="2"><input type="text" class="text" size="80" name="subject" value="['.$label_title.' - '.$langs->trans("Ticket").' #'.$this->ref.'] '.$langs->trans('TicketNewMessage').'" />';
             print '</td></tr>';
 
             // Destinataires
@@ -935,13 +935,13 @@ class FormTicket
                 if (is_array($contacts) && count($contacts) > 0) {
                     foreach ($contacts as $key => $info_sendto) {
                         if ($info_sendto['email'] != '') {
-                        	$sendto[] = dol_escape_htmltag(trim($info_sendto['firstname']." ".$info_sendto['lastname'])." <".$info_sendto['email'].">")." <small>(".dol_escape_htmltag($info_sendto['libelle']).")</small>";
+                        	$sendto[] = dol_escape_htmltag(trim($info_sendto['firstname']." ".$info_sendto['lastname'])." <".$info_sendto['email'].">").' <small class="opacitymedium">('.dol_escape_htmltag($info_sendto['libelle']).")</small>";
                         }
                     }
                 }
 
                 if ($ticketstat->origin_email && !in_array($this->dao->origin_email, $sendto)) {
-                	$sendto[] = dol_escape_htmltag($ticketstat->origin_email)." <small>(".$langs->trans("TicketEmailOriginIssuer").")</small>";
+                	$sendto[] = dol_escape_htmltag($ticketstat->origin_email).' <small class="opacitymedium">('.$langs->trans("TicketEmailOriginIssuer").")</small>";
                 }
 
                 if ($ticketstat->fk_soc > 0) {
@@ -949,12 +949,12 @@ class FormTicket
                     $ticketstat->fetch_thirdparty();
 
                     if (is_array($ticketstat->thirdparty->email) && !in_array($ticketstat->thirdparty->email, $sendto)) {
-                        $sendto[] = $ticketstat->thirdparty->email.' <small>('.$langs->trans('Customer').')</small>';
+                        $sendto[] = $ticketstat->thirdparty->email.' <small class="opacitymedium">('.$langs->trans('Customer').')</small>';
                     }
                 }
 
                 if ($conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS) {
-                    $sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_TO.' <small>(generic email)</small>';
+                    $sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_TO.' <small class="opacitymedium">(generic email)</small>';
                 }
 
                 // Print recipient list
diff --git a/htdocs/ticket/card.php b/htdocs/ticket/card.php
index 940710ff55c..b64c20ed9e2 100644
--- a/htdocs/ticket/card.php
+++ b/htdocs/ticket/card.php
@@ -854,15 +854,15 @@ if (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'd
         // Creation date
         print '<tr><td>'.$langs->trans("DateCreation").'</td><td>';
         print dol_print_date($object->datec, 'dayhour');
-        print ' - '.$langs->trans("TimeElapsedSince").': '.'<i>'.convertSecondToTime(roundUpToNextMultiple($now - $object->datec, 60)).'</i>';
+        print '<span class="opacitymedium"> - '.$langs->trans("TimeElapsedSince").': '.'<i>'.convertSecondToTime(roundUpToNextMultiple($now - $object->datec, 60)).'</i></span>';
         print '</td></tr>';
 
         // Read date
         print '<tr><td>'.$langs->trans("TicketReadOn").'</td><td>';
         if (!empty($object->date_read)) {
         	print dol_print_date($object->date_read, 'dayhour');
-        	print ' - '.$langs->trans("TicketTimeToRead").': <i>'.convertSecondToTime(roundUpToNextMultiple($object->date_read - $object->datec, 60)).'</i>';
-        	print ' - '.$langs->trans("TimeElapsedSince").': '.'<i>'.convertSecondToTime(roundUpToNextMultiple($now - $object->date_read, 60)).'</i>';
+        	print '<span class="opacitymedium"> - '.$langs->trans("TicketTimeToRead").': <i>'.convertSecondToTime(roundUpToNextMultiple($object->date_read - $object->datec, 60)).'</i>';
+        	print ' - '.$langs->trans("TimeElapsedSince").': '.'<i>'.convertSecondToTime(roundUpToNextMultiple($now - $object->date_read, 60)).'</i></span>';
         }
         print '</td></tr>';
 
@@ -1034,7 +1034,7 @@ if (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'd
 
         // Display navbar with links to change ticket status
         print '<!-- navbar with status -->';
-        if (!$user->socid && $user->rights->ticket->write && $object->fk_status < 8 && GETPOST('set') !== 'properties') {
+        if (!$user->socid && $user->rights->ticket->write && $object->fk_statut < 8 && GETPOST('set') !== 'properties') {
         	$actionobject->viewStatusActions($object);
         }
 
@@ -1289,6 +1289,7 @@ if (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'd
 
 			$formticket->action = $action;
 			$formticket->track_id = $object->track_id;
+			$formticket->ref = $object->ref;
 			$formticket->id = $object->id;
 
 			$formticket->withfile = 2;