reformat trigger/interface_50_modTicket_TicketEmail.class.php to create methods for email composition and sending
This commit is contained in:
Thomas Negre
parent
e1e643efba
commit
5b1b862687
@ -133,71 +133,21 @@ class InterfaceTicketEmail extends DolibarrTriggers
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$langs->load('ticket');
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$subject_admin = 'TicketNewEmailSubjectAdmin';
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$body_admin = 'TicketNewEmailBodyAdmin';
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$subject_customer = 'TicketNewEmailSubjectCustomer';
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$body_customer = 'TicketNewEmailBodyCustomer';
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$see_ticket_customer = 'TicketNewEmailBodyInfosTrackUrlCustomer';
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// Send email to notification email
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if (!empty($conf->global->TICKET_NOTIFICATION_EMAIL_TO) && empty($object->context['disableticketemail'])) {
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$sendto = empty($conf->global->TICKET_NOTIFICATION_EMAIL_TO) ? '' : $conf->global->TICKET_NOTIFICATION_EMAIL_TO;
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if ($sendto) {
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// Init to avoid errors
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$filepath = array();
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$filename = array();
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$mimetype = array();
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/* Send email to admin */
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$subject = '['.$conf->global->MAIN_INFO_SOCIETE_NOM.'] '.$langs->transnoentities('TicketNewEmailSubjectAdmin');
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$message_admin = $langs->transnoentities('TicketNewEmailBodyAdmin', $object->track_id).'<br><br>';
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$message_admin .= '<ul><li>'.$langs->trans('Title').' : '.$object->subject.'</li>';
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$message_admin .= '<li>'.$langs->trans('Type').' : '.$langs->getLabelFromKey($this->db, 'TicketTypeShort'.$object->type_code, 'c_ticket_type', 'code', 'label', $object->type_code).'</li>';
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$message_admin .= '<li>'.$langs->trans('Category').' : '.$langs->getLabelFromKey($this->db, 'TicketCategoryShort'.$object->category_code, 'c_ticket_category', 'code', 'label', $object->category_code).'</li>';
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$message_admin .= '<li>'.$langs->trans('Severity').' : '.$langs->getLabelFromKey($this->db, 'TicketSeverityShort'.$object->severity_code, 'c_ticket_severity', 'code', 'label', $object->severity_code).'</li>';
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$message_admin .= '<li>'.$langs->trans('From').' : '.($object->email_from ? $object->email_from : ($object->fk_user_create > 0 ? $langs->trans('Internal') : '')).'</li>';
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// Extrafields
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$extraFields = new ExtraFields($this->db);
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$extraFields->fetch_name_optionals_label($object->table_element);
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if (is_array($object->array_options) && count($object->array_options) > 0) {
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foreach ($object->array_options as $key => $value) {
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$key = substr($key, 8); // remove "options_"
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$message_admin .= '<li>'.$langs->trans($extraFields->attributes[$object->element]['label'][$key]).' : '.$extraFields->showOutputField($key, $value, '', $object->table_element).'</li>';
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}
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}
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$message_admin .= '</ul>';
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if ($object->fk_soc > 0) {
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$object->fetch_thirdparty();
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$message_admin .= '<p>'.$langs->trans('Company').' : '.$object->thirdparty->name.'</p>';
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}
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$message = $object->message;
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if (!dol_textishtml($message)) {
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$message = dol_nl2br($message);
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}
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$message_admin .= '<p>'.$langs->trans('Message').' : <br>'.$message.'</p>';
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$message_admin .= '<p><a href="'.dol_buildpath('/ticket/card.php', 2).'?track_id='.$object->track_id.'">'.$langs->trans('SeeThisTicketIntomanagementInterface').'</a></p>';
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$from = $conf->global->MAIN_INFO_SOCIETE_NOM.'<'.$conf->global->TICKET_NOTIFICATION_EMAIL_FROM.'>';
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$replyto = $from;
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$trackid = 'tic'.$object->id;
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if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
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$old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO;
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$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
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}
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include_once DOL_DOCUMENT_ROOT.'/core/class/CMailFile.class.php';
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$mailfile = new CMailFile($subject, $sendto, $from, $message_admin, $filepath, $mimetype, $filename, '', '', 0, -1, '', '', $trackid, '', 'ticket');
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if ($mailfile->error) {
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dol_syslog($mailfile->error, LOG_DEBUG);
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} else {
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$result = $mailfile->sendfile();
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}
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if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
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$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
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}
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$this->ComposeAndSendAdminMessage($sendto, $subject_admin, $body_admin, $object, $langs, $conf);
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}
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}
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// Send email to customer
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if (empty($conf->global->TICKET_DISABLE_CUSTOMER_MAILS) && empty($object->context['disableticketemail']) && $object->notify_tiers_at_create) {
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$sendto = '';
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@ -218,77 +168,7 @@ class InterfaceTicketEmail extends DolibarrTriggers
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}
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if ($sendto) {
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// Init to avoid errors
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$filepath = array();
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$filename = array();
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$mimetype = array();
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$subject = '['.$conf->global->MAIN_INFO_SOCIETE_NOM.'] '.$langs->transnoentities('TicketNewEmailSubjectCustomer');
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$message_customer = $langs->transnoentities('TicketNewEmailBodyCustomer', $object->track_id).'<br><br>';
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$message_customer .= '<ul><li>'.$langs->trans('Title').' : '.$object->subject.'</li>';
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$message_customer .= '<li>'.$langs->trans('Type').' : '.$langs->getLabelFromKey($this->db, 'TicketTypeShort'.$object->type_code, 'c_ticket_type', 'code', 'label', $object->type_code).'</li>';
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$message_customer .= '<li>'.$langs->trans('Category').' : '.$langs->getLabelFromKey($this->db, 'TicketCategoryShort'.$object->category_code, 'c_ticket_category', 'code', 'label', $object->category_code).'</li>';
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$message_customer .= '<li>'.$langs->trans('Severity').' : '.$langs->getLabelFromKey($this->db, 'TicketSeverityShort'.$object->severity_code, 'c_ticket_severity', 'code', 'label', $object->severity_code).'</li>';
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// Extrafields
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foreach ($this->attributes[$object->table_element]['label'] as $key => $value) {
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$enabled = 1;
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if ($enabled && isset($this->attributes[$object->table_element]['list'][$key])) {
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$enabled = dol_eval($this->attributes[$object->table_element]['list'][$key], 1);
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}
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$perms = 1;
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if ($perms && isset($this->attributes[$object->table_element]['perms'][$key])) {
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$perms = dol_eval($this->attributes[$object->table_element]['perms'][$key], 1);
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}
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$qualified = true;
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if (empty($enabled)) {
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$qualified = false;
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}
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if (empty($perms)) {
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$qualified = false;
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}
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if ($qualified) {
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$message_customer .= '<li>'.$langs->trans($key).' : '.$value.'</li>';
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}
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}
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$message_customer .= '</ul>';
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$message = $object->message;
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if (!dol_textishtml($message)) {
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$message = dol_nl2br($message);
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}
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$message_customer .= '<p>'.$langs->trans('Message').' : <br>'.$message.'</p>';
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$url_public_ticket = ($conf->global->TICKET_URL_PUBLIC_INTERFACE ? $conf->global->TICKET_URL_PUBLIC_INTERFACE.'/' : dol_buildpath('/public/ticket/view.php', 2)).'?track_id='.$object->track_id;
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$message_customer .= '<p>'.$langs->trans('TicketNewEmailBodyInfosTrackUrlCustomer').' : <a href="'.$url_public_ticket.'">'.$url_public_ticket.'</a></p>';
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$message_customer .= '<p>'.$langs->trans('TicketEmailPleaseDoNotReplyToThisEmail').'</p>';
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$from = (empty($conf->global->MAIN_INFO_SOCIETE_NOM) ? '' : $conf->global->MAIN_INFO_SOCIETE_NOM.' ').'<'.$conf->global->TICKET_NOTIFICATION_EMAIL_FROM.'>';
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$replyto = $from;
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$trackid = 'tic'.$object->id;
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if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
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$old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO;
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$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
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}
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include_once DOL_DOCUMENT_ROOT.'/core/class/CMailFile.class.php';
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$mailfile = new CMailFile($subject, $sendto, $from, $message_customer, $filepath, $mimetype, $filename, '', '', 0, -1, '', '', $trackid, '', 'ticket');
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if ($mailfile->error) {
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dol_syslog($mailfile->error, LOG_DEBUG);
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} else {
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$result = $mailfile->sendfile();
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if ($result) {
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// update last_msg_sent date
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$object->date_last_msg_sent = dol_now();
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$object->update($user);
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}
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}
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if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
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$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
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}
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$this->ComposeAndSendCustomerMessage($sendto, $subject_customer, $body_customer, $see_ticket_customer, $object, $langs, $conf);
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}
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}
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@ -311,4 +191,137 @@ class InterfaceTicketEmail extends DolibarrTriggers
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return $ok;
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}
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private function ComposeAndSendAdminMessage($sendto, $base_subject, $body, Ticket $object, Translate $langs, $conf)
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{
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// Init to avoid errors
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$filepath = array();
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$filename = array();
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$mimetype = array();
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/* Send email to admin */
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$subject = '['.$conf->global->MAIN_INFO_SOCIETE_NOM.'] '.$langs->transnoentities($base_subject);
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$message_admin = $langs->transnoentities($body, $object->track_id).'<br><br>';
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$message_admin .= '<ul><li>'.$langs->trans('Title').' : '.$object->subject.'</li>';
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$message_admin .= '<li>'.$langs->trans('Type').' : '.$langs->getLabelFromKey($this->db, 'TicketTypeShort'.$object->type_code, 'c_ticket_type', 'code', 'label', $object->type_code).'</li>';
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$message_admin .= '<li>'.$langs->trans('Category').' : '.$langs->getLabelFromKey($this->db, 'TicketCategoryShort'.$object->category_code, 'c_ticket_category', 'code', 'label', $object->category_code).'</li>';
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$message_admin .= '<li>'.$langs->trans('Severity').' : '.$langs->getLabelFromKey($this->db, 'TicketSeverityShort'.$object->severity_code, 'c_ticket_severity', 'code', 'label', $object->severity_code).'</li>';
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$message_admin .= '<li>'.$langs->trans('From').' : '.($object->email_from ? $object->email_from : ($object->fk_user_create > 0 ? $langs->trans('Internal') : '')).'</li>';
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// Extrafields
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$extraFields = new ExtraFields($this->db);
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$extraFields->fetch_name_optionals_label($object->table_element);
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if (is_array($object->array_options) && count($object->array_options) > 0) {
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foreach ($object->array_options as $key => $value) {
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$key = substr($key, 8); // remove "options_"
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$message_admin .= '<li>'.$langs->trans($extraFields->attributes[$object->element]['label'][$key]).' : '.$extraFields->showOutputField($key, $value, '', $object->table_element).'</li>';
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}
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}
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$message_admin .= '</ul>';
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if ($object->fk_soc > 0) {
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$object->fetch_thirdparty();
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$message_admin .= '<p>'.$langs->trans('Company').' : '.$object->thirdparty->name.'</p>';
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}
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$message = $object->message;
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if (!dol_textishtml($message)) {
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$message = dol_nl2br($message);
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}
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$message_admin .= '<p>'.$langs->trans('Message').' : <br>'.$message.'</p>';
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$message_admin .= '<p><a href="'.dol_buildpath('/ticket/card.php', 2).'?track_id='.$object->track_id.'">'.$langs->trans('SeeThisTicketIntomanagementInterface').'</a></p>';
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$from = $conf->global->MAIN_INFO_SOCIETE_NOM.'<'.$conf->global->TICKET_NOTIFICATION_EMAIL_FROM.'>';
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$trackid = 'tic'.$object->id;
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if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
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$old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO;
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$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
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}
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include_once DOL_DOCUMENT_ROOT.'/core/class/CMailFile.class.php';
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$mailfile = new CMailFile($subject, $sendto, $from, $message_admin, $filepath, $mimetype, $filename, '', '', 0, -1, '', '', $trackid, '', 'ticket');
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if ($mailfile->error) {
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dol_syslog($mailfile->error, LOG_DEBUG);
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} else {
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$result = $mailfile->sendfile();
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}
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if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
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$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
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}
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}
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private function ComposeAndSendCustomerMessage ($sendto, $base_subject, $body, $see_ticket, Ticket $object, Translate $langs, $conf)
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{
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// Init to avoid errors
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$filepath = array();
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$filename = array();
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$mimetype = array();
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$subject = '['.$conf->global->MAIN_INFO_SOCIETE_NOM.'] '.$langs->transnoentities($base_subject);
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$message_customer = $langs->transnoentities($body, $object->track_id).'<br><br>';
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$message_customer .= '<ul><li>'.$langs->trans('Title').' : '.$object->subject.'</li>';
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$message_customer .= '<li>'.$langs->trans('Type').' : '.$langs->getLabelFromKey($this->db, 'TicketTypeShort'.$object->type_code, 'c_ticket_type', 'code', 'label', $object->type_code).'</li>';
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$message_customer .= '<li>'.$langs->trans('Category').' : '.$langs->getLabelFromKey($this->db, 'TicketCategoryShort'.$object->category_code, 'c_ticket_category', 'code', 'label', $object->category_code).'</li>';
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$message_customer .= '<li>'.$langs->trans('Severity').' : '.$langs->getLabelFromKey($this->db, 'TicketSeverityShort'.$object->severity_code, 'c_ticket_severity', 'code', 'label', $object->severity_code).'</li>';
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// Extrafields
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foreach ($this->attributes[$object->table_element]['label'] as $key => $value) {
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$enabled = 1;
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if ($enabled && isset($this->attributes[$object->table_element]['list'][$key])) {
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$enabled = dol_eval($this->attributes[$object->table_element]['list'][$key], 1);
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}
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$perms = 1;
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if ($perms && isset($this->attributes[$object->table_element]['perms'][$key])) {
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$perms = dol_eval($this->attributes[$object->table_element]['perms'][$key], 1);
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}
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$qualified = true;
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if (empty($enabled)) {
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$qualified = false;
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}
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if (empty($perms)) {
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$qualified = false;
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}
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if ($qualified) {
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$message_customer .= '<li>'.$langs->trans($key).' : '.$value.'</li>';
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}
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}
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$message_customer .= '</ul>';
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$message = $object->message;
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if (!dol_textishtml($message)) {
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$message = dol_nl2br($message);
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}
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$message_customer .= '<p>'.$langs->trans('Message').' : <br>'.$message.'</p>';
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$url_public_ticket = ($conf->global->TICKET_URL_PUBLIC_INTERFACE ? $conf->global->TICKET_URL_PUBLIC_INTERFACE.'/' : dol_buildpath('/public/ticket/view.php', 2)).'?track_id='.$object->track_id;
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$message_customer .= '<p>'.$langs->trans($see_ticket).' : <a href="'.$url_public_ticket.'">'.$url_public_ticket.'</a></p>';
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$message_customer .= '<p>'.$langs->trans('TicketEmailPleaseDoNotReplyToThisEmail').'</p>';
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$from = (empty($conf->global->MAIN_INFO_SOCIETE_NOM) ? '' : $conf->global->MAIN_INFO_SOCIETE_NOM.' ').'<'.$conf->global->TICKET_NOTIFICATION_EMAIL_FROM.'>';
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$trackid = 'tic'.$object->id;
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if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
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$old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO;
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$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
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}
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include_once DOL_DOCUMENT_ROOT.'/core/class/CMailFile.class.php';
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$mailfile = new CMailFile($subject, $sendto, $from, $message_customer, $filepath, $mimetype, $filename, '', '', 0, -1, '', '', $trackid, '', 'ticket');
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if ($mailfile->error) {
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dol_syslog($mailfile->error, LOG_DEBUG);
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} else {
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$result = $mailfile->sendfile();
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if ($result) {
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// update last_msg_sent date
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$object->date_last_msg_sent = dol_now();
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$object->update($user);
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}
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}
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if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
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$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
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}
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}
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}
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