diff --git a/htdocs/ticket/class/ticket.class.php b/htdocs/ticket/class/ticket.class.php
index df581d96fdc..4994faf5230 100644
--- a/htdocs/ticket/class/ticket.class.php
+++ b/htdocs/ticket/class/ticket.class.php
@@ -1724,9 +1724,10 @@ class Ticket extends CommonObject
 	 * @param array	 $filename_list       List of files to attach (full path of filename on file system)
 	 * @param array	 $mimetype_list       List of MIME type of attached files
 	 * @param array	 $mimefilename_list   List of attached file name in message
+	 * @param boolean	 $send_email      Whether the message is sent by email
 	 * @return int						  <0 if KO, >0 if OK
 	 */
-	public function createTicketMessage($user, $notrigger = 0, $filename_list = array(), $mimetype_list = array(), $mimefilename_list = array())
+	public function createTicketMessage($user, $notrigger = 0, $filename_list = array(), $mimetype_list = array(), $mimefilename_list = array(), $send_email = false)
 	{
 		global $conf, $langs;
 		$error = 0;
@@ -1752,6 +1753,9 @@ class Ticket extends CommonObject
 		if ($this->private) {
 			$actioncomm->code = 'TICKET_MSG_PRIVATE';
 		}
+		if ($send_email) {
+			$actioncomm->type_code = 'AC_EMAIL';
+		}
 		$actioncomm->socid = $this->socid;
 		$actioncomm->label = $this->subject;
 		$actioncomm->note_private = $this->message;
@@ -2536,7 +2540,7 @@ class Ticket extends CommonObject
 			$listofnames = $resarray['listofnames'];
 			$listofmimes = $resarray['listofmimes'];
 
-			$id = $object->createTicketMessage($user, 0, $listofpaths, $listofmimes, $listofnames);
+			$id = $object->createTicketMessage($user, 0, $listofpaths, $listofmimes, $listofnames, $send_email);
 			if ($id <= 0) {
 				$error++;
 				$this->error = $object->error;