diff --git a/htdocs/admin/fckeditor.php b/htdocs/admin/fckeditor.php
index d046d206fbf..c2c49eb4943 100644
--- a/htdocs/admin/fckeditor.php
+++ b/htdocs/admin/fckeditor.php
@@ -1,7 +1,8 @@
 <?php
 /* Copyright (C) 2004-2011	Laurent Destailleur	<eldy@users.sourceforge.net>
  * Copyright (C) 2005-2012	Regis Houssin		<regis.houssin@inodbox.com>
- * Copyright (C) 2012-20113	Juanjo Menent		<jmenent@2byte.es>
+ * Copyright (C) 2012-2013	Juanjo Menent		<jmenent@2byte.es>
+ * Copyright (C) 2019		Christophe Battarel <christophe@altairis.fr>
  *
  * This program is free software; you can redistribute it and/or modify
  * it under the terms of the GNU General Public License as published by
@@ -49,7 +50,8 @@ $modules = array(
 'DETAILS' => 'FCKeditorForProductDetails',
 'USERSIGN' => 'FCKeditorForUserSignature',
 'MAILING' => 'FCKeditorForMailing',
-'MAIL' => 'FCKeditorForMail'
+'MAIL' => 'FCKeditorForMail',
+'TICKET' => 'FCKeditorForTicket'
 );
 // Conditions pour que l'option soit proposee
 $conditions = array(
@@ -58,7 +60,8 @@ $conditions = array(
 'DETAILS' => (! empty($conf->facture->enabled) || ! empty($conf->propal->enabled) || ! empty($conf->commande->enabled) || ! empty($conf->supplier_proposal->enabled) || ! empty($conf->fournisseur->enabled)),
 'USERSIGN' => 1,
 'MAILING' => ! empty($conf->mailing->enabled),
-'MAIL' => (! empty($conf->facture->enabled) || ! empty($conf->propal->enabled) || ! empty($conf->commande->enabled))
+'MAIL' => (! empty($conf->facture->enabled) || ! empty($conf->propal->enabled) || ! empty($conf->commande->enabled)),
+'TICKET' => ! empty($conf->ticket->enabled)
 );
 // Picto
 $picto = array(
@@ -67,7 +70,8 @@ $picto = array(
 'DETAILS' => 'product',
 'USERSIGN' => 'user',
 'MAILING' => 'email',
-'MAIL' => 'email'
+'MAIL' => 'email',
+'TICKET' => 'ticket'
 );
 
 
diff --git a/htdocs/core/class/html.formticket.class.php b/htdocs/core/class/html.formticket.class.php
index b97ffc5fd28..ba5d2f37293 100644
--- a/htdocs/core/class/html.formticket.class.php
+++ b/htdocs/core/class/html.formticket.class.php
@@ -242,7 +242,7 @@ class FormTicket
         }
         include_once DOL_DOCUMENT_ROOT . '/core/class/doleditor.class.php';
         $uselocalbrowser = true;
-        $doleditor = new DolEditor('message', $msg, '100%', 230, $toolbarname, 'In', true, $uselocalbrowser);
+        $doleditor = new DolEditor('message', $msg, '100%', 230, $toolbarname, 'In', true, $uselocalbrowser, $conf->global->FCKEDITOR_ENABLE_TICKET);
         $doleditor->Create();
         print '</td></tr>';
 
diff --git a/htdocs/langs/en_US/admin.lang b/htdocs/langs/en_US/admin.lang
index ae4b100b043..fed096cf024 100644
--- a/htdocs/langs/en_US/admin.lang
+++ b/htdocs/langs/en_US/admin.lang
@@ -1586,6 +1586,7 @@ FCKeditorForProductDetails=WYSIWIG creation/edition of products details lines fo
 FCKeditorForMailing= WYSIWIG creation/edition for mass eMailings (Tools->eMailing)
 FCKeditorForUserSignature=WYSIWIG creation/edition of user signature
 FCKeditorForMail=WYSIWIG creation/edition for all mail (except Tools->eMailing)
+FCKeditorForTicket=WYSIWIG creation/edition for tickets
 ##### Stock #####
 StockSetup=Stock module setup
 IfYouUsePointOfSaleCheckModule=If you use the Point of Sale module (POS) provided by default or an external module, this setup may be ignored by your POS module. Most POS modules are designed by default to create an invoice immediately and decrease stock irrespective of the options here. So if you need or not to have a stock decrease when registering a sale from your POS, check also your POS module setup.
diff --git a/htdocs/langs/fr_FR/admin.lang b/htdocs/langs/fr_FR/admin.lang
index 3d15d7fe3d4..8fa04de8b11 100644
--- a/htdocs/langs/fr_FR/admin.lang
+++ b/htdocs/langs/fr_FR/admin.lang
@@ -1586,6 +1586,7 @@ FCKeditorForProductDetails=Création/édition WYSIWIG des lignes détails produi
 FCKeditorForMailing= Création/édition WYSIWIG des emailings (Outils->Emailings)
 FCKeditorForUserSignature=Création/édition WYSIWIG de la signature des utilisateurs
 FCKeditorForMail=Création/édition WYSIWIG tous les emails (sauf Outils->Emailings)
+FCKeditorForTicket=Création/édition WYSIWIG pour les tickets
 ##### Stock #####
 StockSetup=Configuration du module Stock / Entrepôt
 IfYouUsePointOfSaleCheckModule=Si vous utilisez un module Point de Vente (module POS fourni par défaut ou un autre module externe), cette configuration peut être ignoré par votre module point de vente. La plupart de modules Point de Vente sont conçus pour créer immédiatement une facture et de réduire les stocks par défaut quelles que soient les options ici. Donc, si vous avez besoin ou non d'avoir une diminution du stock lors de l'enregistrement d'une vente dans votre Point de Vente, vérifiez également la configuration de votre module POS.
diff --git a/htdocs/ticket/class/actions_ticket.class.php b/htdocs/ticket/class/actions_ticket.class.php
index 3e9daabec75..2a9fc198592 100644
--- a/htdocs/ticket/class/actions_ticket.class.php
+++ b/htdocs/ticket/class/actions_ticket.class.php
@@ -177,7 +177,7 @@ class ActionsTicket
      */
     public function viewTicketOriginalMessage($user, $action, $object)
     {
-        global $langs;
+        global $conf, $langs;
 
         print '<!-- initial message of ticket -->'."\n";
         if (!empty($user->rights->ticket->manage) && $action == 'edit_message_init') {
@@ -208,7 +208,7 @@ class ActionsTicket
             $msg = GETPOST('message_initial', 'alpha') ? GETPOST('message_initial', 'alpha') : $object->message;
             include_once DOL_DOCUMENT_ROOT . '/core/class/doleditor.class.php';
             $uselocalbrowser = true;
-            $doleditor = new DolEditor('message_initial', $msg, '100%', 250, 'dolibarr_details', 'In', true, $uselocalbrowser);
+            $doleditor = new DolEditor('message_initial', $msg, '100%', 250, 'dolibarr_details', 'In', true, $uselocalbrowser, $conf->global->FCKEDITOR_ENABLE_TICKET);
             $doleditor->Create();
         } else {
             // Deal with format differences (text / HTML)