From b26e9be36fda9a0b9cd28d42179e95e06db60d6e Mon Sep 17 00:00:00 2001
From: lmarcouiller <lucas.marcouiller@gmail.com>
Date: Wed, 15 Sep 2021 15:36:57 +0200
Subject: [PATCH 1/2] Close  #18677 : new show articles of KM

---
 htdocs/core/ajax/fetchKnowledgeRecord.php   | 80 +++++++++++++++++++++
 htdocs/core/class/html.formticket.class.php | 59 +++++++++++++++
 htdocs/langs/en_US/ticket.lang              |  3 +-
 htdocs/langs/fr_FR/ticket.lang              |  1 +
 4 files changed, 142 insertions(+), 1 deletion(-)
 create mode 100644 htdocs/core/ajax/fetchKnowledgeRecord.php

diff --git a/htdocs/core/ajax/fetchKnowledgeRecord.php b/htdocs/core/ajax/fetchKnowledgeRecord.php
new file mode 100644
index 00000000000..a1f8ae6a1e9
--- /dev/null
+++ b/htdocs/core/ajax/fetchKnowledgeRecord.php
@@ -0,0 +1,80 @@
+<?php
+/*
+ * This program is free software; you can redistribute it and/or modify
+ * it under the terms of the GNU General Public License as published by
+ * the Free Software Foundation; either version 3 of the License, or
+ * (at your option) any later version.
+ *
+ * This program is distributed in the hope that it will be useful,
+ * but WITHOUT ANY WARRANTY; without even the implied warranty of
+ * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+ * GNU General Public License for more details.
+ *
+ * You should have received a copy of the GNU General Public License
+ * along with this program. If not, see <https://www.gnu.org/licenses/>.
+ */
+
+/**
+ *	\file       /htdocs/core/ajax/fetchKnowledgeRecord.php
+ *	\brief      File to make Ajax action on Knowledge Management
+ */
+
+if (!defined('NOTOKENRENEWAL')) {
+	define('NOTOKENRENEWAL', '1'); // Disables token renewal
+}
+if (!defined('NOREQUIREMENU')) {
+	define('NOREQUIREMENU', '1');
+}
+if (!defined('NOREQUIREHTML')) {
+	define('NOREQUIREHTML', '1');
+}
+if (!defined('NOREQUIREAJAX')) {
+	define('NOREQUIREAJAX', '1');
+}
+if (!defined('NOREQUIRESOC')) {
+	define('NOREQUIRESOC', '1');
+}
+
+include '../../main.inc.php';
+
+$action = GETPOST('action', 'aZ09');
+$idticketgroup = GETPOST('idticketgroup', 'aZ09');
+$idticketgroup = GETPOST('idticketgroup', 'aZ09');
+$lang = GETPOST('lang', 'aZ09');
+
+/*
+ * Actions
+ */
+
+// None
+
+
+/*
+ * View
+ */
+
+if ($action == "getKnowledgeRecord") {
+	$response = '';
+	$sql = "SELECT kr.rowid, kr.ref, kr.question, kr.answer,l.url,ctc.code";
+	$sql .= " FROM ".MAIN_DB_PREFIX."links as l";
+	$sql .= " INNER JOIN ".MAIN_DB_PREFIX."knowledgemanagement_knowledgerecord as kr ON kr.rowid = l.objectid";
+	$sql .= " INNER JOIN ".MAIN_DB_PREFIX."c_ticket_category as ctc ON ctc.rowid = kr.fk_c_ticket_category";
+	$sql .= " WHERE ctc.code = '".$db->escape($idticketgroup)."'";
+	$sql .= " AND ctc.active = 1 AND ctc.public = 1 AND (kr.lang = '".$db->escape($lang)."' OR kr.lang = 0)";
+	$sql .= " AND kr.status = 1";
+	$resql = $db->query($sql);
+	if ($resql) {
+		$num = $db->num_rows($resql);
+		$i = 0;
+		$response = array();
+		while ($i < $num) {
+			$obj = $db->fetch_object($resql);
+			$response[] = array('title'=>$obj->question,'ref'=>$obj->url,'answer'=>$obj->answer,'url'=>$obj->url);
+			$i++;
+		}
+	} else {
+		dol_print_error($db);
+	}
+	$response =json_encode($response);
+	echo $response;
+}
diff --git a/htdocs/core/class/html.formticket.class.php b/htdocs/core/class/html.formticket.class.php
index d486805cf46..496778525d1 100644
--- a/htdocs/core/class/html.formticket.class.php
+++ b/htdocs/core/class/html.formticket.class.php
@@ -243,6 +243,65 @@ class FormTicket
 			}
 		}
 
+		if ($conf->knowledgemanagement->enabled) {
+			// KM Articles
+			print '<tr id="KWwithajax"></tr>';
+			print '<!-- Script to manage change of ticket group -->
+			<script>
+			jQuery(document).ready(function() {
+				function groupticketchange(){
+					console.log("We called groupticketchange, so we try to load list KM linked to event");
+					$("#KWwithajax").html("");
+					idgroupticket = $("#selectcategory_code").val();
+	
+					console.log("We have selected id="+idgroupticket);
+	
+					if (idgroupticket != "") {
+						$.ajax({ url: \''.DOL_URL_ROOT.'/core/ajax/fetchKnowledgeRecord.php\',
+							 data: { action: \'getKnowledgeRecord\', idticketgroup: idgroupticket, token: \''.newToken().'\', lang:\''.$langs->defaultlang.'\'},
+							 type: \'GET\',
+							 success: function(response) {
+								var urllist = \'\';
+								console.log("We received response "+response);
+								response = JSON.parse(response)
+								for (key in response) {
+									console.log(response[key])
+									urllist += "<li>" + response[key].title + ": " + \'<a href="\'+response[key].ref + "\">"+response[key].url+"</a></li>";
+								}
+								if (urllist != "") {
+									console.log(urllist)
+									$("#KWwithajax").html(\'<td>'.$langs->trans("KMFoundForTicketGroup").'</td><td><ul style="list-style:none;padding-left: 0;">\'+urllist+\'</ul></td>\');
+									$("#KWwithajax").show();
+								}
+							 },
+							 error : function(output) {
+								console.log("error");
+							 },
+						});
+					}
+				};
+				$("#selectcategory_code").bind("change",function() { groupticketchange(); });
+				MutationObserver = window.MutationObserver || window.WebKitMutationObserver;
+				var trackChange = function(element) {
+				var observer = new MutationObserver(function(mutations, observer) {
+					if (mutations[0].attributeName == "value") {
+					$(element).trigger("change");
+					}
+				});
+				observer.observe(element, {
+					attributes: true
+				});
+				}
+	
+				trackChange($("#selectcategory_code")[0]);
+
+				if ($("#selectcategory_code").val() != "") {
+					groupticketchange();
+				}
+			});
+			</script>'."\n";
+		}
+
 		// MESSAGE
 		$msg = GETPOSTISSET('message') ? GETPOST('message', 'restricthtml') : '';
 		print '<tr><td><label for="message"><span class="fieldrequired">'.$langs->trans("Message").'</span></label></td><td>';
diff --git a/htdocs/langs/en_US/ticket.lang b/htdocs/langs/en_US/ticket.lang
index 6243e98fdc9..cad00ad21f9 100644
--- a/htdocs/langs/en_US/ticket.lang
+++ b/htdocs/langs/en_US/ticket.lang
@@ -318,4 +318,5 @@ BoxNoTicketLastXDays=No new tickets the last %s days
 BoxNumberOfTicketByDay=Number of new tickets by day
 BoxNewTicketVSClose=Number of today's new tickets versus today's closed tickets
 TicketCreatedToday=Ticket created today
-TicketClosedToday=Ticket closed today
\ No newline at end of file
+TicketClosedToday=Ticket closed today
+KMFoundForTicketGroup=We found topics and FAQs that may answers your question, thanks to check them before submitting the ticket
diff --git a/htdocs/langs/fr_FR/ticket.lang b/htdocs/langs/fr_FR/ticket.lang
index b166e963caf..4b777ff33ca 100644
--- a/htdocs/langs/fr_FR/ticket.lang
+++ b/htdocs/langs/fr_FR/ticket.lang
@@ -319,3 +319,4 @@ BoxNumberOfTicketByDay=Nombre de nouveaux tickets par jour
 BoxNewTicketVSClose=Nombre de nouveaux tickets aujourd’hui par rapport aux tickets fermés aujourd’hui
 TicketCreatedToday=Ticket créé aujourd'hui
 TicketClosedToday=Ticket fermé aujourd'hui
+KMFoundForTicketGroup=Nous avons trouvé des sujets et des FAQ susceptibles de répondre à votre question, merci de les vérifier avant de soumettre le ticket

From 04a024570c99432b09a8245bfd88505769447d0e Mon Sep 17 00:00:00 2001
From: lmarcouiller <lucas.marcouiller@gmail.com>
Date: Thu, 16 Sep 2021 13:19:43 +0200
Subject: [PATCH 2/2] update fetchKnowledge and html.formticket

---
 htdocs/core/ajax/fetchKnowledgeRecord.php   | 50 ++++++++++++++++++---
 htdocs/core/class/html.formticket.class.php |  4 +-
 2 files changed, 47 insertions(+), 7 deletions(-)

diff --git a/htdocs/core/ajax/fetchKnowledgeRecord.php b/htdocs/core/ajax/fetchKnowledgeRecord.php
index a1f8ae6a1e9..00294d1b3c9 100644
--- a/htdocs/core/ajax/fetchKnowledgeRecord.php
+++ b/htdocs/core/ajax/fetchKnowledgeRecord.php
@@ -22,9 +22,6 @@
 if (!defined('NOTOKENRENEWAL')) {
 	define('NOTOKENRENEWAL', '1'); // Disables token renewal
 }
-if (!defined('NOREQUIREMENU')) {
-	define('NOREQUIREMENU', '1');
-}
 if (!defined('NOREQUIREHTML')) {
 	define('NOREQUIREHTML', '1');
 }
@@ -34,13 +31,30 @@ if (!defined('NOREQUIREAJAX')) {
 if (!defined('NOREQUIRESOC')) {
 	define('NOREQUIRESOC', '1');
 }
-
+if (!defined('NOCSRFCHECK')) {
+	define('NOCSRFCHECK', '1');
+}
+// Do not check anti CSRF attack test
+if (!defined('NOREQUIREMENU')) {
+	define('NOREQUIREMENU', '1');
+}
+// If there is no need to load and show top and left menu
+if (!defined("NOLOGIN")) {
+	define("NOLOGIN", '1');
+}
+if (!defined('NOIPCHECK')) {
+	define('NOIPCHECK', '1'); // Do not check IP defined into conf $dolibarr_main_restrict_ip
+}
+if (!defined('NOBROWSERNOTIF')) {
+	define('NOBROWSERNOTIF', '1');
+}
 include '../../main.inc.php';
 
 $action = GETPOST('action', 'aZ09');
 $idticketgroup = GETPOST('idticketgroup', 'aZ09');
 $idticketgroup = GETPOST('idticketgroup', 'aZ09');
 $lang = GETPOST('lang', 'aZ09');
+$popupurl = GETPOST('popupurl', 'bool');
 
 /*
  * Actions
@@ -69,7 +83,33 @@ if ($action == "getKnowledgeRecord") {
 		$response = array();
 		while ($i < $num) {
 			$obj = $db->fetch_object($resql);
-			$response[] = array('title'=>$obj->question,'ref'=>$obj->url,'answer'=>$obj->answer,'url'=>$obj->url);
+			if ($popupurl == "false") {
+				$url = "<a href=\"".$obj->url. "\" target=\"_blank\">".$obj->url."</a></li>";
+				$response[] = array('title'=>$obj->question,'ref'=>$obj->url,'answer'=>$obj->answer,'url'=>$url);
+			} else {
+				$name = $obj->ref;
+				$buttonstring = $obj->url;
+				$url = $obj->url;
+				$urltoprint = '<a class="button_'.$name.'" style="cursor:pointer">'.$buttonstring.'</a>';
+				$urltoprint .= '<!-- Add js code to open dialog popup on dialog -->';
+				$urltoprint .= '<script language="javascript">
+							jQuery(document).ready(function () {
+								jQuery(".button_'.$name.'").click(function () {
+									console.log("Open popup with jQuery(...).dialog() on URL '.dol_escape_js($url).'")
+									var $dialog = $(\'<div></div>\').html(\'<iframe class="iframedialog" style="border: 0px;" src="'.$url.'" width="100%" height="98%"></iframe>\')
+										.dialog({
+											autoOpen: false,
+											modal: true,
+											height: (window.innerHeight - 150),
+											width: \'80%\',
+											title: "'.dol_escape_js($label).'"
+										});
+									$dialog.dialog(\'open\');
+								});
+							});
+						</script>';
+				$response[] = array('title'=>$obj->question,'ref'=>$obj->url,'answer'=>$obj->answer,'url'=>$urltoprint);
+			}
 			$i++;
 		}
 	} else {
diff --git a/htdocs/core/class/html.formticket.class.php b/htdocs/core/class/html.formticket.class.php
index 496778525d1..a4774898018 100644
--- a/htdocs/core/class/html.formticket.class.php
+++ b/htdocs/core/class/html.formticket.class.php
@@ -258,7 +258,7 @@ class FormTicket
 	
 					if (idgroupticket != "") {
 						$.ajax({ url: \''.DOL_URL_ROOT.'/core/ajax/fetchKnowledgeRecord.php\',
-							 data: { action: \'getKnowledgeRecord\', idticketgroup: idgroupticket, token: \''.newToken().'\', lang:\''.$langs->defaultlang.'\'},
+							 data: { action: \'getKnowledgeRecord\', idticketgroup: idgroupticket, token: \''.newToken().'\', lang:\''.$langs->defaultlang.'\', popupurl:false},
 							 type: \'GET\',
 							 success: function(response) {
 								var urllist = \'\';
@@ -266,7 +266,7 @@ class FormTicket
 								response = JSON.parse(response)
 								for (key in response) {
 									console.log(response[key])
-									urllist += "<li>" + response[key].title + ": " + \'<a href="\'+response[key].ref + "\">"+response[key].url+"</a></li>";
+									urllist += "<li>" + response[key].title + ": " +response[key].url+"</li>";
 								}
 								if (urllist != "") {
 									console.log(urllist)