diff --git a/htdocs/core/triggers/interface_50_modAgenda_ActionsAuto.class.php b/htdocs/core/triggers/interface_50_modAgenda_ActionsAuto.class.php
index 0f219330669..bdd07c4e38d 100644
--- a/htdocs/core/triggers/interface_50_modAgenda_ActionsAuto.class.php
+++ b/htdocs/core/triggers/interface_50_modAgenda_ActionsAuto.class.php
@@ -783,6 +783,35 @@ class InterfaceActionsAuto extends DolibarrTriggers
 
 			$object->sendtoid=0;
 		}
+		elseif($action == 'TICKET_ASSIGNED')
+		{
+		    // Load translation files required by the page
+		    $langs->loadLangs(array("agenda","other","projects"));
+
+		    if (empty($object->actionmsg2)) $object->actionmsg2=$langs->transnoentities("TICKET_ASSIGNEDInDolibarr", $object->ref);
+		    $object->actionmsg=$langs->transnoentities("TICKET_ASSIGNEDInDolibarr", $object->ref);
+		    if ($object->oldcopy->fk_user_assign > 0)
+		    {
+		      $tmpuser=new User($this->db);
+		      $tmpuser->fetch($object->oldcopy->fk_user_assign);
+		      $object->actionmsg.="\n".$langs->transnoentities("OldUser").': '.$tmpuser->getFullName($langs);
+		    }
+		    else
+		    {
+		        $object->actionmsg.="\n".$langs->transnoentities("OldUser").': '.$langs->trans("None");
+		    }
+		    if ($object->fk_user_assign > 0)
+		    {
+		        $tmpuser=new User($this->db);
+		        $tmpuser->fetch($object->fk_user_assign);
+		        $object->actionmsg.="\n".$langs->transnoentities("NewUser").': '.$tmpuser->getFullName($langs);
+		    }
+		    else
+		    {
+		        $object->actionmsg.="\n".$langs->transnoentities("NewUser").': '.$langs->trans("None");
+		    }
+		    $object->sendtoid=0;
+		}
 		// TODO Merge all previous cases into this generic one
 		else	// $action = TICKET_CREATE, TICKET_MODIFY, TICKET_DELETE, ...
 		{
diff --git a/htdocs/core/triggers/interface_50_modTicket_TicketEmail.class.php b/htdocs/core/triggers/interface_50_modTicket_TicketEmail.class.php
index c484ba7c6d4..f43b64bf54c 100644
--- a/htdocs/core/triggers/interface_50_modTicket_TicketEmail.class.php
+++ b/htdocs/core/triggers/interface_50_modTicket_TicketEmail.class.php
@@ -121,6 +121,8 @@ class InterfaceTicketEmail extends DolibarrTriggers
 	                $res = $userstat->fetch($object->fk_user_assign);
 	                if ($res > 0)
 	                {
+	                    // Send email to notification email
+
 	                	if (empty($conf->global->TICKET_DISABLE_ALL_MAILS))
 	                	{
 	                		// Init to avoid errors
diff --git a/htdocs/install/mysql/data/llx_c_action_trigger.sql b/htdocs/install/mysql/data/llx_c_action_trigger.sql
index c1f7ec24ef1..3bc705c7a19 100644
--- a/htdocs/install/mysql/data/llx_c_action_trigger.sql
+++ b/htdocs/install/mysql/data/llx_c_action_trigger.sql
@@ -109,9 +109,10 @@ insert into llx_c_action_trigger (code,label,description,elementtype,rang) value
 insert into llx_c_action_trigger (code,label,description,elementtype,rang) values ('PROJECT_DELETE','Project deleted','Executed when a project is deleted','project',143);
 insert into llx_c_action_trigger (code,label,description,elementtype,rang) values ('TICKET_CREATE','Ticket created','Executed when a ticket is created','ticket',161);
 insert into llx_c_action_trigger (code,label,description,elementtype,rang) values ('TICKET_MODIFY','Ticket modified','Executed when a ticket is modified','ticket',163);
-insert into llx_c_action_trigger (code,label,description,elementtype,rang) values ('TICKET_CLOSE','Ticket closed','Executed when a ticket is closed','ticket',164);
-insert into llx_c_action_trigger (code,label,description,elementtype,rang) values ('TICKET_SENTBYMAIL','Ticket message sent by email','Executed when a message is sent from the ticket record','ticket',165);
-insert into llx_c_action_trigger (code,label,description,elementtype,rang) values ('TICKET_DELETE','Ticket deleted','Executed when a ticket is deleted','ticket',166);
+insert into llx_c_action_trigger (code,label,description,elementtype,rang) values ('TICKET_ASSIGNED','Ticket assigned','Executed when a ticket is modified','ticket',164);
+insert into llx_c_action_trigger (code,label,description,elementtype,rang) values ('TICKET_CLOSE','Ticket closed','Executed when a ticket is closed','ticket',165);
+insert into llx_c_action_trigger (code,label,description,elementtype,rang) values ('TICKET_SENTBYMAIL','Ticket message sent by email','Executed when a message is sent from the ticket record','ticket',166);
+insert into llx_c_action_trigger (code,label,description,elementtype,rang) values ('TICKET_DELETE','Ticket deleted','Executed when a ticket is deleted','ticket',167);
 -- actions not enabled by default (no constant created for that) when we enable module agenda 
 insert into llx_c_action_trigger (code,label,description,elementtype,rang) values ('PRODUCT_MODIFY','Product or service modified','Executed when a product or sevice is modified','product',41);
 insert into llx_c_action_trigger (code,label,description,elementtype,rang) values ('MEMBER_MODIFY','Member modified','Executed when a member is modified','member',23);
diff --git a/htdocs/install/mysql/migration/9.0.0-10.0.0.sql b/htdocs/install/mysql/migration/9.0.0-10.0.0.sql
index b53d0603be6..e12d591e041 100644
--- a/htdocs/install/mysql/migration/9.0.0-10.0.0.sql
+++ b/htdocs/install/mysql/migration/9.0.0-10.0.0.sql
@@ -70,7 +70,10 @@ ALTER TABLE llx_facture ADD UNIQUE INDEX uk_facture_ref (ref, entity);
 
 insert into llx_c_action_trigger (code,label,description,elementtype,rang) values ('TICKET_CREATE','Ticket created','Executed when a ticket is created','ticket',161);
 insert into llx_c_action_trigger (code,label,description,elementtype,rang) values ('TICKET_MODIFY','Ticket modified','Executed when a ticket is modified','ticket',163);
-insert into llx_c_action_trigger (code,label,description,elementtype,rang) values ('TICKET_DELETE','Ticket deleted','Executed when a ticket is deleted','ticket',164);
+insert into llx_c_action_trigger (code,label,description,elementtype,rang) values ('TICKET_ASSIGNED','Ticket assigned','Executed when a ticket is assigned to another user','ticket',164);
+insert into llx_c_action_trigger (code,label,description,elementtype,rang) values ('TICKET_CLOSE','Ticket closed','Executed when a ticket is closed','ticket',165);
+insert into llx_c_action_trigger (code,label,description,elementtype,rang) values ('TICKET_SENTBYMAIL','Ticket message sent by email','Executed when a message is sent from the ticket record','ticket',166);
+insert into llx_c_action_trigger (code,label,description,elementtype,rang) values ('TICKET_DELETE','Ticket deleted','Executed when a ticket is deleted','ticket',167);
 
 create table llx_mailing_unsubscribe
 (
@@ -293,9 +296,6 @@ ALTER TABLE llx_emailcollector_emailcollector ADD COLUMN maxemailpercollect inte
 DELETE FROM llx_const WHERE name = 'THEME_ELDY_USE_HOVER' AND value = '0';
 DELETE FROM llx_const WHERE name = 'THEME_ELDY_USE_CHECKED' AND value = '0';
 
-insert into llx_c_action_trigger (code,label,description,elementtype,rang) values ('TICKET_CLOSE','Ticket closed','Executed when a ticket is closed','ticket',164);
-insert into llx_c_action_trigger (code,label,description,elementtype,rang) values ('TICKET_SENTBYMAIL','Ticket message sent by email','Executed when a message is sent from the ticket record','ticket',166);
-
 ALTER TABLE llx_inventorydet DROP COLUMN pmp; 
 ALTER TABLE llx_inventorydet DROP COLUMN pa; 
 ALTER TABLE llx_inventorydet DROP COLUMN new_pmp;
diff --git a/htdocs/langs/en_US/agenda.lang b/htdocs/langs/en_US/agenda.lang
index b928554b328..88f41d2c3c9 100644
--- a/htdocs/langs/en_US/agenda.lang
+++ b/htdocs/langs/en_US/agenda.lang
@@ -95,6 +95,7 @@ PROJECT_MODIFYInDolibarr=Project %s modified
 PROJECT_DELETEInDolibarr=Project %s deleted
 TICKET_CREATEInDolibarr=Ticket %s created
 TICKET_MODIFYInDolibarr=Ticket %s modified
+TICKET_ASSIGNEDInDolibarr=Ticket %s assigned
 TICKET_CLOSEInDolibarr=Ticket %s closed
 TICKET_DELETEInDolibarr=Ticket %s deleted
 ##### End agenda events #####
diff --git a/htdocs/langs/en_US/ticket.lang b/htdocs/langs/en_US/ticket.lang
index 030858eecce..9d70262a519 100644
--- a/htdocs/langs/en_US/ticket.lang
+++ b/htdocs/langs/en_US/ticket.lang
@@ -266,6 +266,8 @@ TicketNewEmailBodyAdmin=<p>Ticket has just been created with ID #%s, see informa
 SeeThisTicketIntomanagementInterface=See ticket in management interface
 TicketPublicInterfaceForbidden=The public interface for the tickets was not enabled
 ErrorEmailOrTrackingInvalid=Bad value for tracking ID or email
+OldUser=Old user
+NewUser=New user
 
 # notifications
 TicketNotificationEmailSubject=Ticket %s updated
diff --git a/htdocs/ticket/card.php b/htdocs/ticket/card.php
index 26fec804370..475c9f5beae 100644
--- a/htdocs/ticket/card.php
+++ b/htdocs/ticket/card.php
@@ -283,8 +283,8 @@ if (GETPOST('update') && GETPOST('id') && $user->rights->ticket->write) {
     if (!$error) {
         $db->begin();
 
-        $object->label = GETPOST("label");
-        $object->description = GETPOST("description");
+        $object->label = GETPOST("label", 'alphanohtml');
+        $object->description = GETPOST("description", 'none');
 
         //...
         $ret = $object->update($user);
@@ -302,6 +302,7 @@ if (GETPOST('update') && GETPOST('id') && $user->rights->ticket->write) {
     }
 }
 
+// Mark as Read
 if ($action == "mark_ticket_read" && $user->rights->ticket->write) {
     $object->fetch('', '', GETPOST("track_id", 'alpha'));
 
@@ -317,6 +318,7 @@ if ($action == "mark_ticket_read" && $user->rights->ticket->write) {
     $action = 'view';
 }
 
+// Assign to someone
 if ($action == "assign_user" && GETPOST('btn_assign_user', 'aplha') && $user->rights->ticket->write) {
     $object->fetch('', '', GETPOST("track_id", 'alpha'));
     $useroriginassign = $object->fk_user_assign;
diff --git a/htdocs/ticket/class/ticket.class.php b/htdocs/ticket/class/ticket.class.php
index c049712d623..5430932f53d 100644
--- a/htdocs/ticket/class/ticket.class.php
+++ b/htdocs/ticket/class/ticket.class.php
@@ -1370,7 +1370,7 @@ class Ticket extends CommonObject
             $this->db->begin();
 
             $sql = "UPDATE " . MAIN_DB_PREFIX . "ticket";
-            $sql .= " SET fk_statut = 1, date_read='" . $this->db->idate(dol_now()) . "'";
+            $sql .= " SET fk_statut = ".Ticket::STATUS_READ.", date_read='" . $this->db->idate(dol_now()) . "'";
             $sql .= " WHERE rowid = " . $this->id;
 
             dol_syslog(get_class($this) . "::markAsRead");
@@ -1388,7 +1388,6 @@ class Ticket extends CommonObject
                     // End call triggers
                 }
 
-
                 if (!$error) {
                     $this->db->commit();
                     return 1;
@@ -1421,20 +1420,23 @@ class Ticket extends CommonObject
 
         $this->db->begin();
 
+        $this->oldcopy = dol_clone($this);
+
         $sql = "UPDATE " . MAIN_DB_PREFIX . "ticket";
         if ($id_assign_user > 0)
         {
-            $sql .= " SET fk_user_assign=".$id_assign_user.", fk_statut=4";
+            $sql .= " SET fk_user_assign=".$id_assign_user.", fk_statut = ".Ticket::STATUS_ASSIGNED;
         }
         else
         {
-            $sql .= " SET fk_user_assign=null, fk_statut=1";
+            $sql .= " SET fk_user_assign=null, fk_statut = ".Ticket::STATUS_READ;
         }
         $sql .= " WHERE rowid = " . $this->id;
 
         dol_syslog(get_class($this) . "::assignUser sql=" . $sql);
         $resql = $this->db->query($sql);
-        if ($resql) {
+        if ($resql)
+        {
             $this->fk_user_assign = $id_assign_user; // May be used by trigger
 
             if (! $notrigger) {
@@ -1710,11 +1712,11 @@ class Ticket extends CommonObject
     {
         global $conf, $langs;
 
-        if ($this->fk_statut != 9) { // not closed
+        if ($this->fk_statut != Ticket::STATUS_CLOSED) { // not closed
             $this->db->begin();
 
             $sql = "UPDATE " . MAIN_DB_PREFIX . "ticket";
-            $sql .= " SET fk_statut=8, progress=100, date_close='" . $this->db->idate(dol_now()) . "'";
+            $sql .= " SET fk_statut=".Ticket::STATUS_CLOSED.", progress=100, date_close='" . $this->db->idate(dol_now()) . "'";
             $sql .= " WHERE rowid = " . $this->id;
 
             dol_syslog(get_class($this) . "::close sql=" . $sql);