Work on ticket module integration

.tx/config

@@ -356,6 +356,12 @@ source_file = htdocs/langs/en_US/supplier_proposal.lang
 source_lang = en_US
 type = MOZILLAPROPERTIES
 
+[dolibarr.ticketsup]
+file_filter = htdocs/langs/<lang>/ticketsup.lang
+source_file = htdocs/langs/en_US/ticketsup.lang
+source_lang = en_US
+type = MOZILLAPROPERTIES
+
 [dolibarr.trips]
 file_filter = htdocs/langs/<lang>/trips.lang
 source_file = htdocs/langs/en_US/trips.lang

htdocs/core/lib/admin.lib.php

@@ -1031,7 +1031,8 @@ function unActivateModule($value, $requiredby=1)
 
 
 /**
- *  Add external modules to list of dictionaries
+ *  Add external modules to list of dictionaries.
+ *  Addition is done into var $taborder, $tabname, etc... that are passed with pointers.
  *
  * 	@param		array		$taborder			Taborder
  * 	@param		array		$tabname			Tabname
@@ -1097,23 +1098,20 @@ function complete_dictionary_with_modules(&$taborder,&$tabname,&$tablib,&$tabsql
                         if ($modulequalified)
                         {
 							// Load languages files of module
-                        	if (isset($objMod->langfiles) && is_array($objMod->langfiles))
+							if (isset($objMod->langfiles) && is_array($objMod->langfiles)) {
-                            	{
+								foreach ($objMod->langfiles as $langfile) {
-                             		foreach($objMod->langfiles as $langfile)
+									$langs->load($langfile);
-                              		{
+								}
-	                               		$langs->load($langfile);
+							}
-        	                       	}
-              			}
 
-                            // Complete arrays
+                            // Complete the arrays &$tabname,&$tablib,&$tabsql,&$tabsqlsort,&$tabfield,&$tabfieldvalue,&$tabfieldinsert,&$tabrowid,&$tabcond
-                            //&$tabname,&$tablib,&$tabsql,&$tabsqlsort,&$tabfield,&$tabfieldvalue,&$tabfieldinsert,&$tabrowid,&$tabcond
                             if (empty($objMod->dictionaries) && ! empty($objMod->dictionnaries)) $objMod->dictionaries=$objMod->dictionnaries;		// For backward compatibility
 
                             if (! empty($objMod->dictionaries))
                             {
                                 //var_dump($objMod->dictionaries['tabname']);
                                 $nbtabname=$nbtablib=$nbtabsql=$nbtabsqlsort=$nbtabfield=$nbtabfieldvalue=$nbtabfieldinsert=$nbtabrowid=$nbtabcond=$nbtabfieldcheck=$nbtabhelp=0;
-                                foreach($objMod->dictionaries['tabname'] as $val)        { $nbtabname++; $taborder[] = max($taborder)+1; $tabname[] = $val; }
+                                foreach($objMod->dictionaries['tabname'] as $val)        { $nbtabname++; $taborder[] = max($taborder)+1; $tabname[] = $val; }		// Position
                                 foreach($objMod->dictionaries['tablib'] as $val)         { $nbtablib++; $tablib[] = $val; }
                                 foreach($objMod->dictionaries['tabsql'] as $val)         { $nbtabsql++; $tabsql[] = $val; }
                                 foreach($objMod->dictionaries['tabsqlsort'] as $val)     { $nbtabsqlsort++; $tabsqlsort[] = $val; }
@@ -1130,6 +1128,10 @@ function complete_dictionary_with_modules(&$taborder,&$tabname,&$tablib,&$tabsql
                                     print 'Error in descriptor of module '.$const_name.'. Array ->dictionaries has not same number of record for key "tabname", "tablib", "tabsql" and "tabsqlsort"';
                                     //print "$const_name: $nbtabname=$nbtablib=$nbtabsql=$nbtabsqlsort=$nbtabfield=$nbtabfieldvalue=$nbtabfieldinsert=$nbtabrowid=$nbtabcond=$nbtabfieldcheck=$nbtabhelp\n";
                                 }
+                                else
+                                {
+                                	$taborder[] = 0;	// Add an empty line
+                                }
                             }
 
                             $j++;

htdocs/core/modules/modApi.class.php

@@ -125,21 +125,6 @@ class modApi extends DolibarrModules
         	$conf->api->enabled=0;
         }
 		$this->dictionaries=array();
-        /* Example:
-        if (! isset($conf->api->enabled)) $conf->api->enabled=0;	// This is to avoid warnings
-        $this->dictionaries=array(
-            'langs'=>'mylangfile@api',
-            'tabname'=>array(MAIN_DB_PREFIX."table1",MAIN_DB_PREFIX."table2",MAIN_DB_PREFIX."table3"),		// List of tables we want to see into dictonnary editor
-            'tablib'=>array("Table1","Table2","Table3"),													// Label of tables
-            'tabsql'=>array('SELECT f.rowid as rowid, f.code, f.label, f.active FROM '.MAIN_DB_PREFIX.'table1 as f','SELECT f.rowid as rowid, f.code, f.label, f.active FROM '.MAIN_DB_PREFIX.'table2 as f','SELECT f.rowid as rowid, f.code, f.label, f.active FROM '.MAIN_DB_PREFIX.'table3 as f'),	// Request to select fields
-            'tabsqlsort'=>array("label ASC","label ASC","label ASC"),																					// Sort order
-            'tabfield'=>array("code,label","code,label","code,label"),																					// List of fields (result of select to show dictionary)
-            'tabfieldvalue'=>array("code,label","code,label","code,label"),																				// List of fields (list of fields to edit a record)
-            'tabfieldinsert'=>array("code,label","code,label","code,label"),																			// List of fields (list of fields for insert)
-            'tabrowid'=>array("rowid","rowid","rowid"),																									// Name of columns with primary key (try to always name it 'rowid')
-            'tabcond'=>array($conf->api->enabled,$conf->api->enabled,$conf->api->enabled)												// Condition to show each dictionary
-        );
-        */
 
         // Boxes
 		// Add here list of php file(s) stored in core/boxes that contains class to show a box.

htdocs/core/modules/modTicketsup.class.php

@@ -311,8 +311,7 @@ class modTicketsup extends DolibarrModules
             array("sql" => "insert into llx_c_type_contact(rowid, element, source, code, libelle, active ) values (110121, 'ticketsup',  'internal', 'CONTRIBUTOR', 'Intervenant', 1);", "ignoreerror" => 1),
             array("sql" => "insert into llx_c_type_contact(rowid, element, source, code, libelle, active ) values (110122, 'ticketsup',  'external', 'SUPPORTCLI', 'Contact client suivi incident', 1);", "ignoreerror" => 1),
             array("sql" => "insert into llx_c_type_contact(rowid, element, source, code, libelle, active ) values (110123, 'ticketsup',  'external', 'CONTRIBUTOR', 'Intervenant', 1);", "ignoreerror" => 1),
-            array("sql" => "insert into llx_c_action_trigger (rowid,code,label,description,elementtype,rang) values ('','TICKETMESSAGE_SENTBYMAIL','Envoi message de réponse par mail','Executed when a response is made on a ticket','ticketsup','');", "ignoreerror" => 1),
+            array("sql" => "insert into llx_c_action_trigger (rowid,code,label,description,elementtype,rang) values ('','TICKETMESSAGE_SENTBYMAIL','Send email for ticket','Executed when a response is made on a ticket','ticketsup','');", "ignoreerror" => 1),
-
         );
 
         $result = $this->loadTables();
@@ -345,6 +344,6 @@ class modTicketsup extends DolibarrModules
      */
     private function loadTables()
     {
-        return $this->_load_tables('/ticketsup/sql/');
+        return $this->_load_tables();
     }
 }

htdocs/install/mysql/data/llx_c_ticketsup_category.sql

@@ -0,0 +1,20 @@
+-- Copyright (C) 2018 Laurent Destailleur  <eldy@users.sourceforge.net>
+--
+-- This program is free software; you can redistribute it and/or modify
+-- it under the terms of the GNU General Public License as published by
+-- the Free Software Foundation; either version 3 of the License, or
+-- (at your option) any later version.
+--
+-- This program is distributed in the hope that it will be useful,
+-- but WITHOUT ANY WARRANTY; without even the implied warranty of
+-- MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+-- GNU General Public License for more details.
+--
+-- You should have received a copy of the GNU General Public License
+-- along with this program. If not, see <http://www.gnu.org/licenses/>.
+--
+--
+-- Contenu de la table llx_c_ticketsup_category
+--
+
+INSERT INTO llx_c_ticketsup_category (code, pos, label, active, use_default, description) VALUES('OTHER', '10', 'Other',           1, 1, NULL);

htdocs/install/mysql/data/llx_c_ticketsup_severity.sql

@@ -1,9 +1,23 @@
-
+-- Copyright (C) 2018 Laurent Destailleur  <eldy@users.sourceforge.net>
+--
+-- This program is free software; you can redistribute it and/or modify
+-- it under the terms of the GNU General Public License as published by
+-- the Free Software Foundation; either version 3 of the License, or
+-- (at your option) any later version.
+--
+-- This program is distributed in the hope that it will be useful,
+-- but WITHOUT ANY WARRANTY; without even the implied warranty of
+-- MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+-- GNU General Public License for more details.
+--
+-- You should have received a copy of the GNU General Public License
+-- along with this program. If not, see <http://www.gnu.org/licenses/>.
+--
 --
 -- Contenu de la table llx_c_ticketsup_severity
 --
 
-INSERT INTO llx_c_ticketsup_severity (rowid, code, pos, label, color, active, use_default, description) VALUES(1, 'LOW', '10', 'Bas', '', 1, 0, NULL);
+INSERT INTO llx_c_ticketsup_severity (code, pos, label, color, active, use_default, description) VALUES('LOW',      '10', 'Low',                 '', 1, 0, NULL);
-INSERT INTO llx_c_ticketsup_severity (rowid, code, pos, label, color, active, use_default, description) VALUES(2, 'NORMAL', '20', 'Normal', '', 1, 1, NULL);
+INSERT INTO llx_c_ticketsup_severity (code, pos, label, color, active, use_default, description) VALUES('NORMAL',   '20', 'Normal',              '', 1, 1, NULL);
-INSERT INTO llx_c_ticketsup_severity (rowid, code, pos, label, color, active, use_default, description) VALUES(3, 'LOWHIGH', '30', 'Important', '', 1, 0, NULL);
+INSERT INTO llx_c_ticketsup_severity (code, pos, label, color, active, use_default, description) VALUES('HIGH',     '30', 'High',                '', 1, 0, NULL);
-INSERT INTO llx_c_ticketsup_severity (rowid, code, pos, label, color, active, use_default, description) VALUES(4, 'HIGH', '40', 'Critique / bloquant', '', 1, 0, NULL);
+INSERT INTO llx_c_ticketsup_severity (code, pos, label, color, active, use_default, description) VALUES('BLOCKING', '40', 'Critical / blocking', '', 1, 0, NULL);

htdocs/install/mysql/data/llx_c_ticketsup_type.sql

@@ -1,8 +1,24 @@
-
+-- Copyright (C) 2018 Laurent Destailleur  <eldy@users.sourceforge.net>
+--
+-- This program is free software; you can redistribute it and/or modify
+-- it under the terms of the GNU General Public License as published by
+-- the Free Software Foundation; either version 3 of the License, or
+-- (at your option) any later version.
+--
+-- This program is distributed in the hope that it will be useful,
+-- but WITHOUT ANY WARRANTY; without even the implied warranty of
+-- MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+-- GNU General Public License for more details.
+--
+-- You should have received a copy of the GNU General Public License
+-- along with this program. If not, see <http://www.gnu.org/licenses/>.
+--
 --
 -- Contenu de la table llx_c_ticketsup_type
 --
-INSERT INTO llx_c_ticketsup_type (rowid, code, pos, label, active, use_default, description) VALUES(1, 'COM', '10', 'Question commerciale', 1, 1, NULL);
+
-INSERT INTO llx_c_ticketsup_type (rowid, code, pos, label, active, use_default, description) VALUES(2, 'INCIDENT', '20', 'Demande d''assistance', 1, 0, NULL);
+INSERT INTO llx_c_ticketsup_type (code, pos, label, active, use_default, description) VALUES('COM',     '10', 'Commercial question',           1, 1, NULL);
-INSERT INTO llx_c_ticketsup_type (rowid, code, pos, label, active, use_default, description) VALUES(3, 'PROJET', '30', 'Suivi projet', 1, 0, NULL);
+INSERT INTO llx_c_ticketsup_type (code, pos, label, active, use_default, description) VALUES('ISSUE',   '20', 'Issue or problem'  ,            1, 0, NULL);
-INSERT INTO llx_c_ticketsup_type (rowid, code, pos, label, active, use_default, description) VALUES(4, 'OTHER', '40', 'Autre', 1, 0, NULL);
+INSERT INTO llx_c_ticketsup_type (code, pos, label, active, use_default, description) VALUES('REQUEST', '25', 'Change or enhancement request', 1, 0, NULL);
+INSERT INTO llx_c_ticketsup_type (code, pos, label, active, use_default, description) VALUES('PROJECT', '30', 'Project', 0, 0, NULL);
+INSERT INTO llx_c_ticketsup_type (code, pos, label, active, use_default, description) VALUES('OTHER',   '40', 'Other',   1, 0, NULL);

htdocs/install/mysql/data/llx_ticketsup.sql

@@ -1,17 +0,0 @@
-
---
--- Contenu de la table llx_c_ticketsup_type
---
-INSERT INTO llx_c_ticketsup_type (rowid, code, pos, label, active, use_default, description) VALUES(1, 'COM', '10', 'Question commerciale', 1, 1, NULL);
-INSERT INTO llx_c_ticketsup_type (rowid, code, pos, label, active, use_default, description) VALUES(2, 'INCIDENT', '20', 'Demande d''assistance', 1, 0, NULL);
-INSERT INTO llx_c_ticketsup_type (rowid, code, pos, label, active, use_default, description) VALUES(3, 'PROJET', '30', 'Suivi projet', 1, 0, NULL);
-INSERT INTO llx_c_ticketsup_type (rowid, code, pos, label, active, use_default, description) VALUES(4, 'OTHER', '40', 'Autre', 1, 0, NULL);
-
---
--- Contenu de la table llx_c_ticketsup_severity
---
-
-INSERT INTO llx_c_ticketsup_severity (rowid, code, pos, label, color, active, use_default, description) VALUES(1, 'LOW', '10', 'Bas', '', 1, 0, NULL);
-INSERT INTO llx_c_ticketsup_severity (rowid, code, pos, label, color, active, use_default, description) VALUES(2, 'NORMAL', '20', 'Normal', '', 1, 1, NULL);
-INSERT INTO llx_c_ticketsup_severity (rowid, code, pos, label, color, active, use_default, description) VALUES(3, 'LOWHIGH', '30', 'Important', '', 1, 0, NULL);
-INSERT INTO llx_c_ticketsup_severity (rowid, code, pos, label, color, active, use_default, description) VALUES(4, 'HIGH', '40', 'Critique / bloquant', '', 1, 0, NULL);

htdocs/install/mysql/migration/7.0.0-8.0.0.sql

@@ -185,24 +185,13 @@ CREATE TABLE llx_ticketsup_extrafields
   import_key       varchar(14)
 )ENGINE=innodb;
 
-ALTER TABLE llx_c_ticketsup_category ADD INDEX idx_code (code);
 
-CREATE TABLE llx_c_ticketsup_category
+
-(
+-- Create dictionaries tables for ticket
-  rowid			integer AUTO_INCREMENT PRIMARY KEY,
+create table llx_c_ticketsup_severity
-  code			varchar(32)				NOT NULL,
-  pos			varchar(32)				NOT NULL,
-  label			varchar(128)			NOT NULL,
-  active		integer DEFAULT 1,
-  use_default	integer DEFAULT 1,
-  description	varchar(255)
-)ENGINE=innodb;
-
-ALTER TABLE llx_c_ticketsup_severity ADD INDEX idx_code (code);
-
-CREATE TABLE llx_c_ticketsup_severity
 (
   rowid			integer AUTO_INCREMENT PRIMARY KEY,
+  entity		integer DEFAULT 1,
   code			varchar(32)				NOT NULL,
   pos			varchar(32)				NOT NULL,
   label			varchar(128)			NOT NULL,
@@ -212,11 +201,10 @@ CREATE TABLE llx_c_ticketsup_severity
   description	varchar(255)
 )ENGINE=innodb;
 
-ALTER TABLE llx_c_ticketsup_type ADD INDEX idx_code (code);
+create table llx_c_ticketsup_type
-
-CREATE TABLE llx_c_ticketsup_type
 (
   rowid			integer AUTO_INCREMENT PRIMARY KEY,
+  entity		integer DEFAULT 1,
   code			varchar(32)				NOT NULL,
   pos			varchar(32)				NOT NULL,
   label			varchar(128)			NOT NULL,
@@ -225,6 +213,41 @@ CREATE TABLE llx_c_ticketsup_type
   description	varchar(255)
 )ENGINE=innodb;
 
+create table llx_c_ticketsup_category
+(
+  rowid			integer AUTO_INCREMENT PRIMARY KEY,
+  entity		integer DEFAULT 1,
+  code			varchar(32)				NOT NULL,
+  pos			varchar(32)				NOT NULL,
+  label			varchar(128)			NOT NULL,
+  active		integer DEFAULT 1,
+  use_default	integer DEFAULT 1,
+  description	varchar(255)
+)ENGINE=innodb;
+
+ALTER TABLE llx_c_ticketsup_category ADD UNIQUE INDEX uk_code (code, entity);
+ALTER TABLE llx_c_ticketsup_severity ADD UNIQUE INDEX uk_code (code, entity);
+ALTER TABLE llx_c_ticketsup_type     ADD UNIQUE INDEX uk_code (code, entity);
+
+
+
+-- Load data
+INSERT INTO llx_c_ticketsup_severity (code, pos, label, color, active, use_default, description) VALUES('LOW',      '10', 'Low',                 '', 1, 0, NULL);
+INSERT INTO llx_c_ticketsup_severity (code, pos, label, color, active, use_default, description) VALUES('NORMAL',   '20', 'Normal',              '', 1, 1, NULL);
+INSERT INTO llx_c_ticketsup_severity (code, pos, label, color, active, use_default, description) VALUES('HIGH',     '30', 'High',                '', 1, 0, NULL);
+INSERT INTO llx_c_ticketsup_severity (code, pos, label, color, active, use_default, description) VALUES('BLOCKING', '40', 'Critical / blocking', '', 1, 0, NULL);
+
+INSERT INTO llx_c_ticketsup_type (code, pos, label, active, use_default, description) VALUES('COM',     '10', 'Commercial question',           1, 1, NULL);
+INSERT INTO llx_c_ticketsup_type (code, pos, label, active, use_default, description) VALUES('ISSUE',   '20', 'Issue or problem'  ,            1, 0, NULL);
+INSERT INTO llx_c_ticketsup_type (code, pos, label, active, use_default, description) VALUES('REQUEST', '25', 'Change or enhancement request', 1, 0, NULL);
+INSERT INTO llx_c_ticketsup_type (code, pos, label, active, use_default, description) VALUES('PROJECT', '30', 'Project', 0, 0, NULL);
+INSERT INTO llx_c_ticketsup_type (code, pos, label, active, use_default, description) VALUES('OTHER',   '40', 'Other',   1, 0, NULL);
+
+INSERT INTO llx_c_ticketsup_category (code, pos, label, active, use_default, description) VALUES('OTHER', '10', 'Other',           1, 1, NULL);
+
+
+
+
 
 ALTER TABLE llx_facturedet_rec ADD COLUMN date_start_fill integer DEFAULT 0;
 ALTER TABLE llx_facturedet_rec ADD COLUMN date_end_fill integer DEFAULT 0;

htdocs/install/mysql/tables/llx_c_ticketsup_category.key.sql

@@ -15,4 +15,4 @@
 --
 --
 
-ALTER TABLE llx_c_ticketsup_category ADD INDEX idx_code (code);
+ALTER TABLE llx_c_ticketsup_category ADD UNIQUE INDEX uk_code (code, entity);

htdocs/install/mysql/tables/llx_c_ticketsup_category.sql

@@ -18,6 +18,7 @@
 create table llx_c_ticketsup_category
 (
   rowid			integer AUTO_INCREMENT PRIMARY KEY,
+  entity		integer DEFAULT 1,
   code			varchar(32)				NOT NULL,
   pos			varchar(32)				NOT NULL,
   label			varchar(128)			NOT NULL,

htdocs/install/mysql/tables/llx_c_ticketsup_severity.key.sql

@@ -15,4 +15,4 @@
 --
 --
 
-ALTER TABLE llx_c_ticketsup_severity ADD INDEX idx_code (code);
+ALTER TABLE llx_c_ticketsup_severity ADD UNIQUE INDEX uk_code (code, entity);

htdocs/install/mysql/tables/llx_c_ticketsup_severity.sql

@@ -18,6 +18,7 @@
 create table llx_c_ticketsup_severity
 (
   rowid			integer AUTO_INCREMENT PRIMARY KEY,
+  entity		integer DEFAULT 1,
   code			varchar(32)				NOT NULL,
   pos			varchar(32)				NOT NULL,
   label			varchar(128)			NOT NULL,

htdocs/install/mysql/tables/llx_c_ticketsup_type.key.sql

@@ -15,4 +15,4 @@
 --
 --
 
-ALTER TABLE llx_c_ticketsup_type ADD INDEX idx_code (code);
+ALTER TABLE llx_c_ticketsup_type ADD UNIQUE INDEX uk_code (code, entity);

htdocs/install/mysql/tables/llx_c_ticketsup_type.sql

@@ -18,6 +18,7 @@
 create table llx_c_ticketsup_type
 (
   rowid			integer AUTO_INCREMENT PRIMARY KEY,
+  entity		integer DEFAULT 1,
   code			varchar(32)				NOT NULL,
   pos			varchar(32)				NOT NULL,
   label			varchar(128)			NOT NULL,

htdocs/langs/en_US/ticketsup.lang

@@ -29,7 +29,7 @@ Permission56005=See tickets of all thirdparties (not effective for external user
 
 TicketsupDictType=Tickets type
 TicketsupDictCategory=Tickets categories
-TicketsupDictSeverity=Severity classifications
+TicketsupDictSeverity=Tickets severity
 TicketTypeShortBUGSOFT=Dysfonctionnement logiciel
 TicketTypeShortBUGHARD=Dysfonctionnement matériel
 TicketTypeShortCOM=Commercial question
@@ -39,8 +39,8 @@ TicketTypeShortOTHER=Other
 
 TicketSeverityShortLOW=Low
 TicketSeverityShortNORMAL=Normal
-TicketSeverityShortLOWHIGH=Important
+TicketSeverityShortHIGH=High
-TicketSeverityShortHIGH=Critical
+TicketSeverityShortBLOCKING=Critical/Blocking
 
 ErrorBadEmailAddress=Field '%s' incorrect
 MenuTicketsupMyAssign=My tickets

htdocs/theme/eldy/img/menus/README.md

@@ -2,8 +2,8 @@
 Tutorial to create a new image for menu:
 
 1) First find an image.
-2) With Gimp, open image and check there is a alpha channel. If not add one.
+2) With Gimp, open image and check there is a alpha channel. If not add one (Menu Color - Convert to alpha).
-3) Convert image into back and white (Menu Image - Mode - Grey levels).
+3) Convert image into black and white (Menu Image - Mode - Grey levels).
 4) Use the degrade tool with option (Menu Tools - Paint - Degrade - CTRL+L):
 * Mode: Erase color (you can also try "Clear only") 
 * Opacity: 50 +/-

htdocs/ticketsup/list.php

@@ -439,7 +439,7 @@ print '<input type="hidden" name="contextpage" value="'.$contextpage.'">';
 print '<input type="hidden" name="mode" value="' . $mode . '" >';
 
 
-print_barre_liste($langs->trans('TicketList'), $page, 'list.php', $param, $sortfield, $sortorder, '', $num, $num_total, 'img/ticketsup-32.png', 1);
+print_barre_liste($langs->trans('TicketList'), $page, 'list.php', $param, $sortfield, $sortorder, '', $num, $num_total, 'title_ticketsup');
 
 if ($mode == 'my_assign') {
     print '<div class="opacitymedium">' . $langs->trans('TicketAssignedToMeInfos') . '</div><br>';

htdocs/ticketsup/new.php

@@ -72,7 +72,7 @@ $form = new Form($db);
 if ($action == 'create_ticket') {
     $formticket = new FormTicketsup($db);
 
-    print load_fiche_titre($langs->trans('NewTicket'), '', 'img/ticketsup-32.png', 1);
+    print load_fiche_titre($langs->trans('NewTicket'), '', 'title_ticketsup');
 
     $formticket->withfromsocid = $socid ? $socid : $user->societe_id;
     $formticket->withfromcontactid = $contactid ? $contactid : '';