';
+ // Buttons for actions
+ if ($action != 'presend' && $action != 'editline') {
+ print '
'."\n";
+ $parameters=array();
+ $reshook=$hookmanager->executeHooks('addMoreActionsButtons',$parameters,$object,$action); // Note that $action and $object may have been modified by hook
+ if ($reshook < 0) setEventMessages($hookmanager->error, $hookmanager->errors, 'errors');
- // Show link to add a message (if read and not closed)
- if ($object->fk_statut < 8 && $action != "add_message") {
- print '
';
- }
+ if (empty($reshook))
+ {
+ // Show link to add a message (if read and not closed)
+ if ($object->fk_statut < 8 && $action != "add_message") {
+ print '
';
+ }
- // Link to create an intervention
- // socid is needed otherwise fichinter ask it and forgot origin after form submit :\
- if (!$object->fk_soc && $user->rights->ficheinter->creer) {
- print '
';
- }
- if ($object->fk_soc > 0 && $object->fk_statut < 8 && $user->rights->ficheinter->creer) {
- print '
';
- }
+ // Link to create an intervention
+ // socid is needed otherwise fichinter ask it and forgot origin after form submit :\
+ if (!$object->fk_soc && $user->rights->ficheinter->creer) {
+ print '
';
+ }
+ if ($object->fk_soc > 0 && $object->fk_statut < 8 && $user->rights->ficheinter->creer) {
+ print '
';
+ }
- // Button to link to a contract
- if ($user->rights->ticket->write && $object->fk_statut < 5 && $user->rights->contrat->creer) {
- print '
';
- }
+ // Close ticket if statut is read
+ if ($object->fk_statut > 0 && $object->fk_statut < 8 && $user->rights->ticket->write) {
+ print '
';
+ }
- // Close ticket if statut is read
- if ($object->fk_statut > 0 && $object->fk_statut < 8 && $user->rights->ticket->write) {
- print '
';
- }
+ // Re-open ticket
+ if (!$user->socid && $object->fk_statut == 8 && !$user->societe_id) {
+ print '
';
+ }
- // Re-open ticket
- if (!$user->socid && $object->fk_statut == 8 && !$user->societe_id) {
- print '
';
- }
-
- // Delete ticket
- if ($user->rights->ticket->delete && !$user->societe_id) {
- print '
';
- }
- print '
';
-
- if ($action == 'view' || $action == 'edit_message_init') {
- print '
';
-
- //print '
';
- // Message list
- print load_fiche_titre($langs->trans('TicketMessagesList'), '', 'messages@ticket');
- $show_private_message = ($user->societe_id ? 0 : 1);
- $actionobject->viewTicketTimelineMessages($show_private_message, true, $object);
-
- print '
';
- print '
';
- print '
';
- } elseif ($action == 'add_message') {
- $action='new_message';
- $modelmail='ticket_send';
-
- print '
';
- print load_fiche_titre($langs->trans('TicketAddMessage'), '', 'messages@ticket');
-
- // Define output language
- $outputlangs = $langs;
- $newlang = '';
- if ($conf->global->MAIN_MULTILANGS && empty($newlang) && ! empty($_REQUEST['lang_id'])) {
- $newlang = $_REQUEST['lang_id'];
- }
- if ($conf->global->MAIN_MULTILANGS && empty($newlang)) {
- $newlang = $object->default_lang;
- }
-
- $formticket = new FormTicket($db);
-
- $formticket->action = $action;
- $formticket->track_id = $object->track_id;
- $formticket->id = $object->id;
-
- $formticket->withfile = 2;
- $formticket->param = array('fk_user_create' => $user->id);
- $formticket->param['langsmodels']=(empty($newlang)?$langs->defaultlang:$newlang);
-
- // Tableau des parametres complementaires du post
- $formticket->param['models']=$modelmail;
- $formticket->param['models_id']=GETPOST('modelmailselected', 'int');
- //$formticket->param['socid']=$object->fk_soc;
- $formticket->param['returnurl']=$_SERVER["PHP_SELF"].'?track_id='.$object->track_id;
+ // Delete ticket
+ if ($user->rights->ticket->delete && !$user->societe_id) {
+ print '
';
+ }
+ }
+ print '
'."\n";
+ }
- $formticket->withsubstit = 1;
+ // Select mail models is same action as presend
+ if (GETPOST('modelselected')) {
+ $action = 'presend';
+ }
- if ($object->fk_soc > 0) {
- $object->fetch_thirdparty();
- $formticket->substit['__THIRDPARTY_NAME__'] = $object->thirdparty->name;
- }
- $formticket->substit['__SIGNATURE__'] = $user->signature;
- $formticket->substit['__TICKETSUP_TRACKID__'] = $object->track_id;
- $formticket->substit['__TICKETSUP_REF__'] = $object->ref;
- $formticket->substit['__TICKETSUP_SUBJECT__'] = $object->subject;
- $formticket->substit['__TICKETSUP_TYPE__'] = $object->type_code;
- $formticket->substit['__TICKETSUP_CATEGORY__'] = $object->category_code;
- $formticket->substit['__TICKETSUP_SEVERITY__'] = $object->severity_code;
- $formticket->substit['__TICKETSUP_MESSAGE__'] = $object->message;
- $formticket->substit['__TICKETSUP_PROGRESSION__'] = $object->progress;
- if ($object->fk_user_assign > 0) {
- $userstat->fetch($object->fk_user_assign);
- $formticket->substit['__TICKETSUP_USER_ASSIGN__'] = dolGetFirstLastname($userstat->firstname, $userstat->lastname);
- }
+ if (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'dellink' || $action == 'edit_message_init')
+ {
+ print '
';
+ print '
'; // ancre
- if ($object->fk_user_create > 0) {
- $userstat->fetch($object->fk_user_create);
- $formticket->substit['__TICKETSUP_USER_CREATE__'] = dolGetFirstLastname($userstat->firstname, $userstat->lastname);
- }
+ // Show links to link elements
+ $linktoelem = $form->showLinkToObjectBlock($object, null, array('ticket'));
+ $somethingshown = $form->showLinkedObjectBlock($object, $linktoelem);
+
+ print '
';
+
+ // Message list
+ print load_fiche_titre($langs->trans('TicketMessagesList'), '', 'messages@ticket');
+ $show_private_message = ($user->societe_id ? 0 : 1);
+ $actionobject->viewTicketTimelineMessages($show_private_message, true, $object);
+
+ print '
';
+ print '
';
+ print '
';
+ }
+ elseif ($action == 'add_message')
+ {
+ $action='new_message';
+ $modelmail='ticket_send';
+
+ print '
';
+ print load_fiche_titre($langs->trans('TicketAddMessage'), '', 'messages@ticket');
+
+ // Define output language
+ $outputlangs = $langs;
+ $newlang = '';
+ if ($conf->global->MAIN_MULTILANGS && empty($newlang) && ! empty($_REQUEST['lang_id'])) {
+ $newlang = $_REQUEST['lang_id'];
+ }
+ if ($conf->global->MAIN_MULTILANGS && empty($newlang)) {
+ $newlang = $object->default_lang;
+ }
+
+ $formticket = new FormTicket($db);
+
+ $formticket->action = $action;
+ $formticket->track_id = $object->track_id;
+ $formticket->id = $object->id;
+
+ $formticket->withfile = 2;
+ $formticket->param = array('fk_user_create' => $user->id);
+ $formticket->param['langsmodels']=(empty($newlang)?$langs->defaultlang:$newlang);
+
+ // Tableau des parametres complementaires du post
+ $formticket->param['models']=$modelmail;
+ $formticket->param['models_id']=GETPOST('modelmailselected', 'int');
+ //$formticket->param['socid']=$object->fk_soc;
+ $formticket->param['returnurl']=$_SERVER["PHP_SELF"].'?track_id='.$object->track_id;
- $formticket->showMessageForm('100%');
- print '
';
- }
- }
-} // End action view
+ $formticket->withsubstit = 1;
-/***************************************************
- * LINKED OBJECT BLOCK
- *
- * Put here code to view linked object
- ****************************************************/
-$somethingshown = $form->showLinkedObjectBlock($object);
+ if ($object->fk_soc > 0) {
+ $object->fetch_thirdparty();
+ $formticket->substit['__THIRDPARTY_NAME__'] = $object->thirdparty->name;
+ }
+ $formticket->substit['__SIGNATURE__'] = $user->signature;
+ $formticket->substit['__TICKETSUP_TRACKID__'] = $object->track_id;
+ $formticket->substit['__TICKETSUP_REF__'] = $object->ref;
+ $formticket->substit['__TICKETSUP_SUBJECT__'] = $object->subject;
+ $formticket->substit['__TICKETSUP_TYPE__'] = $object->type_code;
+ $formticket->substit['__TICKETSUP_CATEGORY__'] = $object->category_code;
+ $formticket->substit['__TICKETSUP_SEVERITY__'] = $object->severity_code;
+ $formticket->substit['__TICKETSUP_MESSAGE__'] = $object->message;
+ $formticket->substit['__TICKETSUP_PROGRESSION__'] = $object->progress;
+ if ($object->fk_user_assign > 0) {
+ $userstat->fetch($object->fk_user_assign);
+ $formticket->substit['__TICKETSUP_USER_ASSIGN__'] = dolGetFirstLastname($userstat->firstname, $userstat->lastname);
+ }
+
+ if ($object->fk_user_create > 0) {
+ $userstat->fetch($object->fk_user_create);
+ $formticket->substit['__TICKETSUP_USER_CREATE__'] = dolGetFirstLastname($userstat->firstname, $userstat->lastname);
+ }
+
+
+ $formticket->showMessageForm('100%');
+ print '
';
+ }
+ }
+}
// End of page
-llxFooter('');
+llxFooter();
$db->close();