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Debug module Ticket

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This commit is contained in:
Laurent Destailleur 2019-05-01 20:41:03 +02:00
parent 9955af5194
commit 90a1181dc5
15 changed files with 160 additions and 188 deletions
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1
htdocs/comm/action/class/actioncomm.class.php
View File

@ -281,6 +281,7 @@ class ActionComm extends CommonObject
if (! empty($this->datep) && ! empty($this->datef) && $this->datep > $this->datef) $this->datef=$this->datep;
//if (! empty($this->date) && ! empty($this->dateend) && $this->date > $this->dateend) $this->dateend=$this->date;
if (! isset($this->fk_project) || $this->fk_project < 0) $this->fk_project = 0;
// For backward compatibility
if ($this->elementtype=='facture') $this->elementtype='invoice';
if ($this->elementtype=='commande') $this->elementtype='order';
if ($this->elementtype=='contrat') $this->elementtype='contract';

1
htdocs/core/lib/functions.lib.php
View File

@ -1299,6 +1299,7 @@ function dol_banner_tab($object, $paramid, $morehtml = '', $shownav = 1, $fieldi
if ($object->element == 'member') $modulepart='memberphoto';
if ($object->element == 'user') $modulepart='userphoto';
if ($object->element == 'product') $modulepart='product';
if ($object->element == 'ticket') $modulepart='ticket';
if (class_exists("Imagick"))
{

3
htdocs/langs/en_US/ticket.lang
View File

@ -58,9 +58,10 @@ Notify_TICKET_SENTBYMAIL=Send ticket message by email
# Status
NotRead=Not read
Read=Read
Answered=Answered
Assigned=Assigned
InProgress=In progress
NeedMoreInformation=Waiting more information
Answered=Answered
Waiting=Waiting
Closed=Closed
Deleted=Deleted

157
htdocs/ticket/agenda.php
View File

@ -125,103 +125,102 @@ if (! empty($conf->global->MAIN_HTML_TITLE) && preg_match('/ticketnameonly/', $c
$help_url = 'FR:DocumentationModuleTicket';
llxHeader('', $title, $help_url);
if ($socid > 0) {
$object->fetch_thirdparty();
$head = societe_prepare_head($object->thirdparty);
if ($socid > 0) {
$object->fetch_thirdparty();
$head = societe_prepare_head($object->thirdparty);
dol_fiche_head($head, 'ticket', $langs->trans("ThirdParty"), 0, 'company');
dol_fiche_head($head, 'ticket', $langs->trans("ThirdParty"), 0, 'company');
dol_banner_tab($object->thirdparty, 'socid', '', ($user->societe_id ? 0 : 1), 'rowid', 'nom');
dol_banner_tab($object->thirdparty, 'socid', '', ($user->societe_id ? 0 : 1), 'rowid', 'nom');
dol_fiche_end();
}
dol_fiche_end();
}
if (!$user->societe_id && $conf->global->TICKET_LIMIT_VIEW_ASSIGNED_ONLY) {
$object->next_prev_filter = "te.fk_user_assign = '" . $user->id . "'";
} elseif ($user->societe_id > 0) {
$object->next_prev_filter = "te.fk_soc = '" . $user->societe_id . "'";
}
$head = ticket_prepare_head($object);
if (!$user->societe_id && $conf->global->TICKET_LIMIT_VIEW_ASSIGNED_ONLY) {
$object->next_prev_filter = "te.fk_user_assign = '" . $user->id . "'";
} elseif ($user->societe_id > 0) {
$object->next_prev_filter = "te.fk_soc = '" . $user->societe_id . "'";
}
$head = ticket_prepare_head($object);
dol_fiche_head($head, 'tabTicketLogs', $langs->trans("Ticket"), 0, 'ticket');
dol_fiche_head($head, 'tabTicketLogs', $langs->trans("Ticket"), 0, 'ticket');
$morehtmlref ='<div class="refidno">';
$morehtmlref.= $object->subject;
// Author
if ($object->fk_user_create > 0) {
$morehtmlref .= '<br>' . $langs->trans("CreatedBy") . ' ';
$morehtmlref ='<div class="refidno">';
$morehtmlref.= $object->subject;
// Author
if ($object->fk_user_create > 0) {
$morehtmlref .= '<br>' . $langs->trans("CreatedBy") . ' : ';
$langs->load("users");
$fuser = new User($db);
$fuser->fetch($object->fk_user_create);
$morehtmlref .= $fuser->getNomUrl(0);
}
if (!empty($object->origin_email)) {
$morehtmlref .= '<br>' . $langs->trans("CreatedBy") . ' : ';
$morehtmlref .= $object->origin_email . ' <small>(' . $langs->trans("TicketEmailOriginIssuer") . ')</small>';
}
$langs->load("users");
$fuser = new User($db);
$fuser->fetch($object->fk_user_create);
$morehtmlref .= $fuser->getNomUrl(0);
}
if (!empty($object->origin_email)) {
$morehtmlref .= '<br>' . $langs->trans("CreatedBy") . ' : ';
$morehtmlref .= $object->origin_email . ' <small>(' . $langs->trans("TicketEmailOriginIssuer") . ')</small>';
}
// Thirdparty
if (! empty($conf->societe->enabled))
{
$morehtmlref.='<br>'.$langs->trans('ThirdParty');
/*if ($action != 'editcustomer' && $object->fk_statut < 8 && !$user->societe_id && $user->rights->ticket->write) {
$morehtmlref.='<a href="' . $url_page_current . '?action=editcustomer&amp;track_id=' . $object->track_id . '">' . img_edit($langs->transnoentitiesnoconv('Edit'), 1) . '</a>';
}*/
$morehtmlref.=' : ';
if ($action == 'editcustomer') {
$morehtmlref.=$form->form_thirdparty($url_page_current . '?track_id=' . $object->track_id, $object->socid, 'editcustomer', '', 1, 0, 0, array(), 1);
} else {
$morehtmlref.=$form->form_thirdparty($url_page_current . '?track_id=' . $object->track_id, $object->socid, 'none', '', 1, 0, 0, array(), 1);
}
}
// Thirdparty
if (! empty($conf->societe->enabled))
{
$morehtmlref.='<br>'.$langs->trans('ThirdParty');
/*if ($action != 'editcustomer' && $object->fk_statut < 8 && !$user->societe_id && $user->rights->ticket->write) {
$morehtmlref.='<a href="' . $url_page_current . '?action=editcustomer&amp;track_id=' . $object->track_id . '">' . img_edit($langs->transnoentitiesnoconv('Edit'), 1) . '</a>';
}*/
$morehtmlref.=' : ';
if ($action == 'editcustomer') {
$morehtmlref.=$form->form_thirdparty($url_page_current . '?track_id=' . $object->track_id, $object->socid, 'editcustomer', '', 1, 0, 0, array(), 1);
} else {
$morehtmlref.=$form->form_thirdparty($url_page_current . '?track_id=' . $object->track_id, $object->socid, 'none', '', 1, 0, 0, array(), 1);
}
}
// Project
if (! empty($conf->projet->enabled))
{
$langs->load("projects");
$morehtmlref.='<br>'.$langs->trans('Project');
if ($user->rights->ticket->write)
{
if ($action != 'classify')
//$morehtmlref.='<a href="' . $_SERVER['PHP_SELF'] . '?action=classify&amp;id=' . $object->id . '">' . img_edit($langs->transnoentitiesnoconv('SetProject')) . '</a>';
$morehtmlref.=' : ';
if ($action == 'classify') {
//$morehtmlref.=$form->form_project($_SERVER['PHP_SELF'] . '?id=' . $object->id, $object->socid, $object->fk_project, 'projectid', 0, 0, 1, 1);
$morehtmlref.='<form method="post" action="'.$_SERVER['PHP_SELF'].'?id='.$object->id.'">';
$morehtmlref.='<input type="hidden" name="action" value="classin">';
$morehtmlref.='<input type="hidden" name="token" value="'.$_SESSION['newtoken'].'">';
$morehtmlref.=$formproject->select_projects($object->socid, $object->fk_project, 'projectid', 0, 0, 1, 0, 1, 0, 0, '', 1);
$morehtmlref.='<input type="submit" class="button valignmiddle" value="'.$langs->trans("Modify").'">';
$morehtmlref.='</form>';
} else {
$morehtmlref.=$form->form_project($_SERVER['PHP_SELF'] . '?id=' . $object->id, $object->socid, $object->fk_project, 'none', 0, 0, 0, 1);
}
} else {
if (! empty($object->fk_project)) {
$proj = new Project($db);
$proj->fetch($object->fk_project);
$morehtmlref.=$proj->getNomUrl(1);
} else {
$morehtmlref.='';
}
}
}
// Project
if (! empty($conf->projet->enabled))
{
$langs->load("projects");
$morehtmlref.='<br>'.$langs->trans('Project');
if ($user->rights->ticket->write)
{
if ($action != 'classify')
//$morehtmlref.='<a href="' . $_SERVER['PHP_SELF'] . '?action=classify&amp;id=' . $object->id . '">' . img_edit($langs->transnoentitiesnoconv('SetProject')) . '</a>';
$morehtmlref.=' : ';
if ($action == 'classify') {
//$morehtmlref.=$form->form_project($_SERVER['PHP_SELF'] . '?id=' . $object->id, $object->socid, $object->fk_project, 'projectid', 0, 0, 1, 1);
$morehtmlref.='<form method="post" action="'.$_SERVER['PHP_SELF'].'?id='.$object->id.'">';
$morehtmlref.='<input type="hidden" name="action" value="classin">';
$morehtmlref.='<input type="hidden" name="token" value="'.$_SESSION['newtoken'].'">';
$morehtmlref.=$formproject->select_projects($object->socid, $object->fk_project, 'projectid', 0, 0, 1, 0, 1, 0, 0, '', 1);
$morehtmlref.='<input type="submit" class="button valignmiddle" value="'.$langs->trans("Modify").'">';
$morehtmlref.='</form>';
} else {
$morehtmlref.=$form->form_project($_SERVER['PHP_SELF'] . '?id=' . $object->id, $object->socid, $object->fk_project, 'none', 0, 0, 0, 1);
}
} else {
if (! empty($object->fk_project)) {
$proj = new Project($db);
$proj->fetch($object->fk_project);
$morehtmlref.=$proj->getNomUrl(1);
} else {
$morehtmlref.='';
}
}
}
$morehtmlref.='</div>';
$morehtmlref.='</div>';
$linkback = '<a href="' . dol_buildpath('/ticket/list.php', 1) . '"><strong>' . $langs->trans("BackToList") . '</strong></a> ';
$linkback = '<a href="' . dol_buildpath('/ticket/list.php', 1) . '"><strong>' . $langs->trans("BackToList") . '</strong></a> ';
dol_banner_tab($object, 'ref', $linkback, ($user->societe_id ? 0 : 1), 'ref', 'ref', $morehtmlref, '', 0, '', '', 1);
dol_banner_tab($object, 'ref', $linkback, ($user->societe_id ? 0 : 1), 'ref', 'ref', $morehtmlref, '', 0, '', '', 1);
dol_fiche_end();
dol_fiche_end();
print '<br>';
print '<br>';
if (!empty($object->id))
{
print '<br>';
$param='&id='.$object->id;
if (! empty($contextpage) && $contextpage != $_SERVER["PHP_SELF"]) $param.='&contextpage='.$contextpage;
if ($limit > 0 && $limit != $conf->liste_limit) $param.='&limit='.$limit;

10
htdocs/ticket/card.php
View File

@ -818,7 +818,7 @@ if (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'd
$morehtmlref.='</div>';
$linkback = '<a href="' . dol_buildpath('/ticket/list.php', 1) . '"><strong>' . $langs->trans("BackToList") . '</strong></a> ';
$linkback = '<a href="' . DOL_URL_ROOT. '/ticket/list.php"><strong>' . $langs->trans("BackToList") . '</strong></a> ';
dol_banner_tab($object, 'ref', $linkback, ($user->societe_id ? 0 : 1), 'ref', 'ref', $morehtmlref);
@ -1218,10 +1218,10 @@ if (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'd
print '</div><div class="fichehalfright"><div class="ficheaddleft">';
// Message list
print load_fiche_titre($langs->trans('TicketMessagesList'), '', 'messages@ticket');
$show_private_message = ($user->societe_id ? 0 : 1);
$actionobject->viewTicketTimelineMessages($show_private_message, true, $object);
// List of actions on element
include_once DOL_DOCUMENT_ROOT . '/core/class/html.formactions.class.php';
$formactions = new FormActions($db);
$somethingshown = $formactions->showactions($object, 'ticket', $socid, 1);
print '</div></div>';
print '</div><!-- fichecenter -->';

3
htdocs/ticket/class/actions_ticket.class.php
View File

@ -443,8 +443,7 @@ class ActionsTicket
// Sort results to be similar to status object list
//sort($exclude_status);
//print '<br><div>';
foreach ($object->statuts_short as $status => $statut_label) {
foreach ($object->statuts_short as $status => $status_label) {
if (!in_array($status, $exclude_status)) {
print '<div class="tagtd">';

173
htdocs/ticket/class/ticket.class.php
View File

@ -207,10 +207,10 @@ class Ticket extends CommonObject
*/
const STATUS_NOT_READ = 0;
const STATUS_READ = 1;
const STATUS_ANSWERED = 3;
const STATUS_ASSIGNED = 4;
const STATUS_IN_PROGRESS = 5;
const STATUS_WAITING = 6;
const STATUS_ASSIGNED = 2;
const STATUS_IN_PROGRESS = 3;
const STATUS_NEED_MORE_INFO = 5;
const STATUS_WAITING = 7;
const STATUS_CLOSED = 8;
const STATUS_CANCELED = 9;
@ -224,8 +224,8 @@ class Ticket extends CommonObject
{
$this->db = $db;
$this->statuts_short = array(0 => 'Unread', 1 => 'Read', 3 => 'Answered', 4 => 'Assigned', 5 => 'InProgress', 6 => 'Waiting', 8 => 'Closed', 9 => 'Deleted');
$this->statuts = array(0 => 'Unread', 1 => 'Read', 3 => 'Answered', 4 => 'Assigned', 5 => 'InProgress', 6 => 'Waiting', 8 => 'Closed', 9 => 'Deleted');
$this->statuts_short = array(self::STATUS_NOT_READ => 'Unread', self::STATUS_READ => 'Read', self::STATUS_ASSIGNED => 'Assigned', self::STATUS_IN_PROGRESS => 'InProgress', self::STATUS_NEED_MORE_INFO => 'NeedMoreInformation', self::STATUS_WAITING => 'Waiting', self::STATUS_CLOSED => 'Closed', self::STATUS_CANCELED => 'Canceled');
$this->statuts = array(self::STATUS_NOT_READ => 'Unread', self::STATUS_READ => 'Read', self::STATUS_ASSIGNED => 'Assigned', self::STATUS_IN_PROGRESS => 'InProgress', self::STATUS_NEED_MORE_INFO => 'NeedMoreInformation', self::STATUS_WAITING => 'Waiting', self::STATUS_CLOSED => 'Closed', self::STATUS_CANCELED => 'Canceled');
}
/**
@ -1176,7 +1176,7 @@ class Ticket extends CommonObject
* Return status label of object
*
* @param string $statut id statut
* @param int $mode 0=long label, 1=short label, 2=Picto + short label, 3=Picto, 4=Picto + long label, 5=Short label + Picto
* @param int $mode 0=long label, 1=short label, 2=Picto + short label, 3=Picto, 4=Picto + long label, 5=Short label + Picto, 6=Long label + Picto
* @return string Label
*/
public function LibStatut($statut, $mode = 0)
@ -1191,134 +1191,106 @@ class Ticket extends CommonObject
return $langs->trans($this->statuts_short[$statut]);
}
elseif ($mode == 2) {
if ($statut == 0) {
if ($statut == self::STATUS_NOT_READ) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut0.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
}
elseif ($statut == 1) {
elseif ($statut == self::STATUS_READ) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut1.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
}
elseif ($statut == 3) {
elseif ($statut == self::STATUS_ASSIGNED) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut2.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
}
elseif ($statut == self::STATUS_IN_PROGRESS) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut3.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
}
elseif ($statut == 4) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut4.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
}
elseif ($statut == 5) {
elseif ($statut == self::STATUS_NEED_MORE_INFO) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut5.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
}
elseif ($statut == 6) {
elseif ($statut == self::STATUS_WAITING) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut6.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
}
elseif ($statut == 8) {
elseif ($statut == self::STATUS_CLOSED) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut8.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
}
elseif ($statut == 9) {
elseif ($statut == self::STATUS_CANCELED) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut9.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
}
}
elseif ($mode == 3) {
if ($statut == 0) {
if ($statut == self::STATUS_NOT_READ) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut0.png@ticket');
}
elseif ($statut == 1) {
elseif ($statut == self::STATUS_READ) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut1.png@ticket');
}
elseif ($statut == 3) {
elseif ($statut == self::STATUS_ASSIGNED) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut2.png@ticket');
}
elseif ($statut == self::STATUS_IN_PROGRESS) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut3.png@ticket');
}
elseif ($statut == 4) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut4.png@ticket');
}
elseif ($statut == 5) {
elseif ($statut == self::STATUS_NEED_MORE_INFO) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut5.png@ticket');
}
elseif ($statut == 6) {
elseif ($statut == self::STATUS_WAITING) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut6.png@ticket');
}
elseif ($statut == 8) {
elseif ($statut == self::STATUS_CLOSED) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut8.png@ticket');
}
elseif ($statut == 9) {
elseif ($statut == self::STATUS_CANCELED) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut9.png@ticket');
}
}
elseif ($mode == 4) {
if ($statut == 0) {
if ($statut == self::STATUS_NOT_READ) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut0.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
}
elseif ($statut == 1) {
elseif ($statut == self::STATUS_READ) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut1.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
}
elseif ($statut == 3) {
elseif ($statut == self::STATUS_ASSIGNED) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut2.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
}
elseif ($statut == self::STATUS_IN_PROGRESS) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut3.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
}
elseif ($statut == 4) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut4.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
}
elseif ($statut == 5) {
elseif ($statut == self::STATUS_NEED_MORE_INFO) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut5.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
}
elseif ($statut == 6) {
elseif ($statut == self::STATUS_WAITING) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut6.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
}
elseif ($statut == 8) {
elseif ($statut == self::STATUS_CLOSED) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut8.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
}
elseif ($statut == 9) {
elseif ($statut == self::STATUS_CANCELED) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut9.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
}
}
elseif ($mode == 5) {
if ($statut == 0) {
elseif ($mode == 5 || $mode == 6) {
if ($statut == self::STATUS_NOT_READ) {
return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut0.png@ticket');
}
elseif ($statut == 1) {
elseif ($statut == self::STATUS_READ) {
return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut1.png@ticket');
}
elseif ($statut == 3) {
elseif ($statut == self::STATUS_ASSIGNED) {
return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut2.png@ticket');
}
elseif ($statut == self::STATUS_IN_PROGRESS) {
return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut3.png@ticket');
}
elseif ($statut == 4) {
return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut4.png@ticket');
}
elseif ($statut == 5) {
elseif ($statut == self::STATUS_NEED_MORE_INFO) {
return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut5.png@ticket');
}
elseif ($statut == 6) {
elseif ($statut == self::STATUS_WAITING) {
return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut6.png@ticket');
}
elseif ($statut == 8) {
elseif ($statut == self::STATUS_CLOSED) {
return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut8.png@ticket');
}
elseif ($statut == 9) {
elseif ($statut == self::STATUS_CANCELED) {
return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut9.png@ticket');
}
}
@ -1645,6 +1617,8 @@ class Ticket extends CommonObject
global $conf, $langs;
$error = 0;
$now = dol_now();
// Clean parameters
if (isset($this->fk_track_id)) {
$this->fk_track_id = trim($this->fk_track_id);
@ -1654,38 +1628,33 @@ class Ticket extends CommonObject
$this->message = trim($this->message);
}
// Insert entry into agenda with code 'TICKET_MSG'
$sql.='...';
$this->db->begin();
dol_syslog(get_class($this) . "::create_ticket_message sql=" . $sql, LOG_DEBUG);
$resql = $this->db->query($sql);
if (!$resql) {
$error++;
$this->errors[] = "Error " . $this->db->lasterror();
}
// Insert entry into agenda with code 'TICKET_MSG'
include_once DOL_DOCUMENT_ROOT.'/comm/action/class/actioncomm.class.php';
$actioncomm=new ActionComm($this->db);
$actioncomm->type_code = 'AC_OTH_AUTO';
$actioncomm->code = 'TICKET_MSG';
$actioncomm->socid = $this->socid;
$actioncomm->label = $this->subject;
$actioncomm->note = $this->message;
$actioncomm->userassigned = array($user->id);
$actioncomm->userownerid = $user->id;
$actioncomm->datep = $now;
$actioncomm->percentage = 100;
$actioncomm->elementtype = 'ticket';
$actioncomm->fk_element = $this->id;
if (!$error) {
if (!$notrigger) {
// Uncomment this and change MYOBJECT to your own tag if you
// want this action calls a trigger.
//// Call triggers
//include_once DOL_DOCUMENT_ROOT . '/core/class/interfaces.class.php';
//$interface=new Interfaces($this->db);
//$result=$interface->run_triggers('MYOBJECT_CREATE',$this,$user,$langs,$conf);
//if ($result < 0) { $error++; $this->errors=$interface->errors; }
//// End call triggers
}
$actionid = $actioncomm->create($user);
if ($actionid <= 0)
{
$error++;
$this->error = $actioncomm->error;
$this->errors = $actioncomm->errors;
}
// Commit or rollback
if ($error) {
foreach ($this->errors as $errmsg) {
dol_syslog(get_class($this) . "::create_ticket_message " . $errmsg, LOG_ERR);
$this->error .= ($this->error ? ', ' . $errmsg : $errmsg);
}
$this->db->rollback();
return -1 * $error;
} else {
@ -2493,6 +2462,7 @@ class Ticket extends CommonObject
$error = 0;
$ret = $object->fetch('', '', GETPOST('track_id', 'alpha'));
$object->socid = $object->fk_soc;
$object->fetch_thirdparty();
if ($ret < 0) {
@ -2508,6 +2478,7 @@ class Ticket extends CommonObject
}
if (!$error) {
$object->subject = GETPOST('subject', 'alphanohtml');
$object->message = GETPOST("message", "none");
$object->private = GETPOST("private_message", "alpha");
$send_email = GETPOST('send_email', 'int');

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