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Fix status of tickets

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This commit is contained in:
Laurent Destailleur 2021-07-30 00:40:06 +02:00
parent 26a7130376
commit 9954a0e4bb
3 changed files with 35 additions and 20 deletions
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8
htdocs/langs/en_US/ticket.lang
View File

@ -66,7 +66,7 @@ NeedMoreInformation=Waiting for reporter feedback
NeedMoreInformationShort=Waiting for feedback
Answered=Answered
Waiting=Waiting
Closed=Closed
SolvedClosed=Solved
Deleted=Deleted
# Dict
@ -186,9 +186,11 @@ TicketSeverity=Severity
ShowTicket=See ticket
RelatedTickets=Related tickets
TicketAddIntervention=Create intervention
CloseTicket=Close ticket
CloseATicket=Close a ticket
CloseTicket=Close|Solve ticket
AbandonTicket=Abandon ticket
CloseATicket=Close|Solve a ticket
ConfirmCloseAticket=Confirm ticket closing
ConfirmAbandonTicket=Do you confirm the closing of the ticket to status 'Abandonned'
ConfirmDeleteTicket=Please confirm ticket deleting
TicketDeletedSuccess=Ticket deleted with success
TicketMarkedAsClosed=Ticket marked as closed

20
htdocs/ticket/card.php
View File

@ -426,10 +426,10 @@ if (empty($reshook)) {
}
}
if ($action == "confirm_close" && GETPOST('confirm', 'alpha') == 'yes' && $user->rights->ticket->write) {
if (($action == "confirm_close" || $action == "confirm_abandon") && GETPOST('confirm', 'alpha') == 'yes' && $user->rights->ticket->write) {
$object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha'));
if ($object->close($user)) {
if ($object->close($user, ($action == "confirm_abandon" ? 1 : 0))) {
setEventMessages($langs->trans('TicketMarkedAsClosed'), null, 'mesgs');
$url = 'card.php?action=view&track_id='.GETPOST('track_id', 'alpha');
@ -749,7 +749,7 @@ if ($action == 'create' || $action == 'presend') {
print '</div>';
print '</form>'; */
} elseif (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'dellink' || $action == 'presend' || $action == 'presend_addmessage' || $action == 'close' || $action == 'delete' || $action == 'editcustomer' || $action == 'progression' || $action == 'reopen'
} elseif (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'dellink' || $action == 'presend' || $action == 'presend_addmessage' || $action == 'close' || $action == 'abandon' || $action == 'delete' || $action == 'editcustomer' || $action == 'progression' || $action == 'reopen'
|| $action == 'editsubject' || $action == 'edit_extras' || $action == 'update_extras' || $action == 'edit_extrafields' || $action == 'set_extrafields' || $action == 'classify' || $action == 'sel_contract' || $action == 'edit_message_init' || $action == 'set_status' || $action == 'dellink') {
if ($res > 0) {
// or for unauthorized internals users
@ -764,6 +764,13 @@ if ($action == 'create' || $action == 'presend') {
print '<br>';
}
}
// Confirmation abandon
if ($action == 'abandon') {
print $form->formconfirm($url_page_current."?track_id=".$object->track_id, $langs->trans("AbandonTicket"), $langs->trans("ConfirmAbandonTicket"), "confirm_abandon", '', '', 1);
if ($ret == 'html') {
print '<br>';
}
}
// Confirmation delete
if ($action == 'delete') {
print $form->formconfirm($url_page_current."?track_id=".$object->track_id, $langs->trans("Delete"), $langs->trans("ConfirmDeleteTicket"), "confirm_delete_ticket", '', '', 1);
@ -1296,8 +1303,13 @@ if ($action == 'create' || $action == 'presend') {
print '<div class="inline-block divButAction"><a class="butAction" href="card.php?track_id='.$object->track_id.'&action=close">'.$langs->trans('CloseTicket').'</a></div>';
}
// Abadon ticket if statut is read
if ($object->fk_statut > 0 && $object->fk_statut < Ticket::STATUS_CLOSED && $user->rights->ticket->write) {
print '<div class="inline-block divButAction"><a class="butAction" href="card.php?track_id='.$object->track_id.'&action=abandon">'.$langs->trans('AbandonTicket').'</a></div>';
}
// Re-open ticket
if (!$user->socid && $object->fk_statut == Ticket::STATUS_CLOSED && !$user->socid) {
if (!$user->socid && ($object->fk_statut == Ticket::STATUS_CLOSED || $object->fk_statut == Ticket::STATUS_CANCELED) && !$user->socid) {
print '<div class="inline-block divButAction"><a class="butAction" href="card.php?track_id='.$object->track_id.'&action=reopen">'.$langs->trans('ReOpen').'</a></div>';
}

27
htdocs/ticket/class/ticket.class.php
View File

@ -218,8 +218,8 @@ class Ticket extends CommonObject
const STATUS_IN_PROGRESS = 3;
const STATUS_NEED_MORE_INFO = 5;
const STATUS_WAITING = 7; // on hold
const STATUS_CLOSED = 8;
const STATUS_CANCELED = 9;
const STATUS_CLOSED = 8; // Closed - Solved
const STATUS_CANCELED = 9; // Closed - Not solved
/**
@ -272,8 +272,8 @@ class Ticket extends CommonObject
'message' => array('type'=>'text', 'label'=>'Message', 'visible'=>-2, 'enabled'=>1, 'position'=>540, 'notnull'=>-1,),
'email_msgid' => array('type'=>'varchar(255)', 'label'=>'EmailMsgID', 'visible'=>-2, 'enabled'=>1, 'position'=>540, 'notnull'=>-1, 'help'=>'EmailMsgIDDesc'),
'progress' => array('type'=>'varchar(100)', 'label'=>'Progression', 'visible'=>-1, 'enabled'=>1, 'position'=>540, 'notnull'=>-1, 'css'=>'right', 'help'=>"", 'isameasure'=>1),
'resolution' => array('type'=>'integer', 'label'=>'Resolution', 'visible'=>-1, 'enabled'=>1, 'position'=>550, 'notnull'=>1),
'fk_statut' => array('type'=>'integer', 'label'=>'Status', 'visible'=>1, 'enabled'=>1, 'position'=>600, 'notnull'=>1, 'index'=>1, 'arrayofkeyval'=>array(0 => 'Unread', 1 => 'Read', 3 => 'Answered', 4 => 'Assigned', 5 => 'InProgress', 6 => 'Waiting', 8 => 'Closed', 9 => 'Deleted')),
//'resolution' => array('type'=>'integer', 'label'=>'Resolution', 'visible'=>-1, 'enabled'=>1, 'position'=>550, 'notnull'=>1),
'fk_statut' => array('type'=>'integer', 'label'=>'Status', 'visible'=>1, 'enabled'=>1, 'position'=>600, 'notnull'=>1, 'index'=>1, 'arrayofkeyval'=>array(0 => 'Unread', 1 => 'Read', 3 => 'Answered', 4 => 'Assigned', 5 => 'InProgress', 6 => 'Waiting', 8 => 'SolvedClosed', 9 => 'Deleted')),
'import_key' =>array('type'=>'varchar(14)', 'label'=>'ImportId', 'enabled'=>1, 'visible'=>-2, 'position'=>900),
);
// END MODULEBUILDER PROPERTIES
@ -295,7 +295,7 @@ class Ticket extends CommonObject
self::STATUS_IN_PROGRESS => 'InProgress',
self::STATUS_WAITING => 'OnHold',
self::STATUS_NEED_MORE_INFO => 'NeedMoreInformationShort',
self::STATUS_CLOSED => 'Closed',
self::STATUS_CLOSED => 'SolvedClosed',
self::STATUS_CANCELED => 'Canceled'
);
$this->statuts = array(
@ -305,7 +305,7 @@ class Ticket extends CommonObject
self::STATUS_IN_PROGRESS => 'InProgress',
self::STATUS_WAITING => 'OnHold',
self::STATUS_NEED_MORE_INFO => 'NeedMoreInformation',
self::STATUS_CLOSED => 'Closed',
self::STATUS_CLOSED => 'SolvedClosed',
self::STATUS_CANCELED => 'Canceled'
);
}
@ -1747,21 +1747,22 @@ class Ticket extends CommonObject
/**
* Close a ticket
*
* @param User $user User that close
* @return int <0 if KO, >0 if OK
* @param User $user User that close
* @param int $mode 0=Close solved, 1=Close abandonned
* @return int <0 if KO, >0 if OK
*/
public function close(User $user)
public function close(User $user, $mode = 0)
{
global $conf, $langs;
if ($this->fk_statut != Ticket::STATUS_CLOSED) { // not closed
if ($this->fk_statut != Ticket::STATUS_CLOSED && $this->fk_statut != Ticket::STATUS_CANCELED) { // not closed
$this->db->begin();
$sql = "UPDATE ".MAIN_DB_PREFIX."ticket";
$sql .= " SET fk_statut=".Ticket::STATUS_CLOSED.", progress=100, date_close='".$this->db->idate(dol_now())."'";
$sql .= " WHERE rowid = ".$this->id;
$sql .= " SET fk_statut=".($mode ? Ticket::STATUS_CANCELED : Ticket::STATUS_CLOSED).", progress=100, date_close='".$this->db->idate(dol_now())."'";
$sql .= " WHERE rowid = ".((int) $this->id);
dol_syslog(get_class($this)."::close sql=".$sql);
dol_syslog(get_class($this)."::close mode=".$mode);
$resql = $this->db->query($sql);
if ($resql) {
$error = 0;