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NEW : set ticket status to answered if the client has answered from the public interface

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kkhelifa 2022-12-20 11:54:02 +01:00 committed by Laurent Destailleur
parent b55817f7be
commit 9a162100c0
1 changed files with 4 additions and 1 deletions
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5
htdocs/ticket/class/ticket.class.php
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@ -2667,7 +2667,10 @@ class Ticket extends CommonObject
} }
// Set status to "answered" if not set yet, but only if internal user and not private message // Set status to "answered" if not set yet, but only if internal user and not private message
if ($object->status < 3 && !$user->socid && !$private) { // Or set status to "answered" if the client has answered and if the ticket has started
if (($object->status < self::STATUS_IN_PROGRESS && !$user->socid && !$private) ||
($object->status > self::STATUS_IN_PROGRESS && $public_area)
) {
$object->setStatut(3); $object->setStatut(3);
} }
return 1; return 1;