diff --git a/htdocs/core/triggers/interface_50_modTicket_TicketEmail.class.php b/htdocs/core/triggers/interface_50_modTicket_TicketEmail.class.php
index 3b915dee032..5d1f730f9ae 100644
--- a/htdocs/core/triggers/interface_50_modTicket_TicketEmail.class.php
+++ b/htdocs/core/triggers/interface_50_modTicket_TicketEmail.class.php
@@ -198,7 +198,7 @@ class InterfaceTicketEmail extends DolibarrTriggers
 
 						/* Send email to admin */
 						$subject = '['.$conf->global->MAIN_INFO_SOCIETE_NOM.'] '.$langs->transnoentities('TicketNewEmailSubjectAdmin');
-						$message_admin = $langs->transnoentities('TicketNewEmailBodyAdmin', $object->track_id)."\n\n";
+						$message_admin = $langs->transnoentities('TicketNewEmailBodyAdmin', $object->track_id).'<br><br>';
 						$message_admin .= '<ul><li>'.$langs->trans('Title').' : '.$object->subject.'</li>';
 						$message_admin .= '<li>'.$langs->trans('Type').' : '.$object->type_label.'</li>';
 						$message_admin .= '<li>'.$langs->trans('Category').' : '.$object->category_label.'</li>';
@@ -217,14 +217,16 @@ class InterfaceTicketEmail extends DolibarrTriggers
 								  $message_admin .= '<p>'.$langs->trans('Company').' : '.$object->thirdparty->name.'</p>';
 						}
 
-						$message_admin .= '<p>'.$langs->trans('Message').' : <br>'.$object->message.'</p>';
+						$message = $object->message;
+						if (!dol_textishtml($message)) {
+							$message = dol_nl2br($message);
+						}
+						$message_admin .= '<p>'.$langs->trans('Message').' : <br>'.$message.'</p>';
 						$message_admin .= '<p><a href="'.dol_buildpath('/ticket/card.php', 2).'?track_id='.$object->track_id.'">'.$langs->trans('SeeThisTicketIntomanagementInterface').'</a></p>';
 
 						$from = $conf->global->MAIN_INFO_SOCIETE_NOM.'<'.$conf->global->TICKET_NOTIFICATION_EMAIL_FROM.'>';
 						$replyto = $from;
 
-						$message_admin = dol_nl2br($message_admin);
-
 						$trackid = 'tic'.$object->id;
 
 						if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
@@ -232,7 +234,7 @@ class InterfaceTicketEmail extends DolibarrTriggers
 							$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
 						}
 						include_once DOL_DOCUMENT_ROOT.'/core/class/CMailFile.class.php';
-						$mailfile = new CMailFile($subject, $sendto, $from, $message_admin, $filepath, $mimetype, $filename, $sendtocc, '', $deliveryreceipt, -1);
+						$mailfile = new CMailFile($subject, $sendto, $from, $message_admin, $filepath, $mimetype, $filename, '', '', 0, -1, '', '', $trackid, '', 'ticket');
 						if ($mailfile->error) {
 							dol_syslog($mailfile->error, LOG_DEBUG);
 						} else {
@@ -263,7 +265,7 @@ class InterfaceTicketEmail extends DolibarrTriggers
 						$mimetype = array();
 
 						$subject = '['.$conf->global->MAIN_INFO_SOCIETE_NOM.'] '.$langs->transnoentities('TicketNewEmailSubjectCustomer');
-						$message_customer = $langs->transnoentities('TicketNewEmailBodyCustomer', $object->track_id)."\n\n";
+						$message_customer = $langs->transnoentities('TicketNewEmailBodyCustomer', $object->track_id).'<br><br>';
 						$message_customer .= '<ul><li>'.$langs->trans('Title').' : '.$object->subject.'</li>';
 						$message_customer .= '<li>'.$langs->trans('Type').' : '.$object->type_label.'</li>';
 						$message_customer .= '<li>'.$langs->trans('Category').' : '.$object->category_label.'</li>';
@@ -291,7 +293,12 @@ class InterfaceTicketEmail extends DolibarrTriggers
 						}
 
 						$message_customer .= '</ul>';
-						$message_customer .= '<p>'.$langs->trans('Message').' : <br>'.$object->message.'</p>';
+
+						$message = $object->message;
+						if (!dol_textishtml($message)) {
+							$message = dol_nl2br($message);
+						}
+						$message_customer .= '<p>'.$langs->trans('Message').' : <br>'.$message.'</p>';
 						$url_public_ticket = ($conf->global->TICKET_URL_PUBLIC_INTERFACE ? $conf->global->TICKET_URL_PUBLIC_INTERFACE.'/' : dol_buildpath('/public/ticket/view.php', 2)).'?track_id='.$object->track_id;
 						$message_customer .= '<p>'.$langs->trans('TicketNewEmailBodyInfosTrackUrlCustomer').' : <a href="'.$url_public_ticket.'">'.$url_public_ticket.'</a></p>';
 						$message_customer .= '<p>'.$langs->trans('TicketEmailPleaseDoNotReplyToThisEmail').'</p>';
@@ -299,8 +306,6 @@ class InterfaceTicketEmail extends DolibarrTriggers
 						$from = $conf->global->MAIN_INFO_SOCIETE_NOM.'<'.$conf->global->TICKET_NOTIFICATION_EMAIL_FROM.'>';
 						$replyto = $from;
 
-						$message_customer = dol_nl2br($message_customer);
-
 						$trackid = 'tic'.$object->id;
 
 						if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
@@ -308,7 +313,7 @@ class InterfaceTicketEmail extends DolibarrTriggers
 							$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
 						}
 						include_once DOL_DOCUMENT_ROOT.'/core/class/CMailFile.class.php';
-						$mailfile = new CMailFile($subject, $sendto, $from, $message_customer, $filepath, $mimetype, $filename, $sendtocc, '', $deliveryreceipt, -1, '', '', $trackid);
+						$mailfile = new CMailFile($subject, $sendto, $from, $message_customer, $filepath, $mimetype, $filename, '', '', 0, -1, '', '', $trackid, '', 'ticket');
 						if ($mailfile->error) {
 							dol_syslog($mailfile->error, LOG_DEBUG);
 						} else {
diff --git a/htdocs/ticket/class/ticket.class.php b/htdocs/ticket/class/ticket.class.php
index c9e7c4cc416..021fb1cfbf5 100644
--- a/htdocs/ticket/class/ticket.class.php
+++ b/htdocs/ticket/class/ticket.class.php
@@ -2539,7 +2539,11 @@ class Ticket extends CommonObject
 							// Message send
 							$message = $langs->trans('TicketMessageMailIntroText');
 							$message .= '<br><br>';
-							$message .= GETPOST('message', 'none');
+							$messagePost = GETPOST('message', 'restricthtml');
+							if (!dol_textishtml($messagePost)) {
+								$messagePost = dol_nl2br($messagePost);
+							}
+							$message .= $messagePost;
 
 							// Customer company infos
 							$message .= '<br><br>';
@@ -2588,7 +2592,11 @@ class Ticket extends CommonObject
 
 							$message = $langs->trans('TicketMessageMailIntroText');
 							$message .= '<br><br>';
-							$message .= GETPOST('message', 'restricthtml');
+							$messagePost = GETPOST('message', 'restricthtml');
+							if (!dol_textishtml($messagePost)) {
+								$messagePost = dol_nl2br($messagePost);
+							}
+							$message .= $messagePost;
 
 							//  Coordonnées client
 							$message .= '<br><br>';
@@ -2657,9 +2665,19 @@ class Ticket extends CommonObject
 
 								$message_intro = GETPOST('mail_intro') ? GETPOST('mail_intro', 'restricthtml') : $conf->global->TICKET_MESSAGE_MAIL_INTRO;
 								$message_signature = GETPOST('mail_signature') ? GETPOST('mail_signature', 'restricthtml') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
+								if (!dol_textishtml($message_intro)) {
+									$message_intro = dol_nl2br($message_intro);
+								}
+								if (!dol_textishtml($message_signature)) {
+									$message_signature = dol_nl2br($message_signature);
+								}
 
 								// We put intro after
-								$message = GETPOST('message', 'restricthtml');
+								$messagePost = GETPOST('message', 'restricthtml');
+								if (!dol_textishtml($messagePost)) {
+									$messagePost = dol_nl2br($messagePost);
+								}
+								$message = $messagePost;
 								$message .= '<br><br>';
 
 								foreach ($external_contacts as $key => $info_sendto) {