lainwir3d/dolibarr
1
0
Fork 0
Code Issues Pull Requests Packages Projects Releases Wiki Activity

Merge https://github.com/Dolibarr/dolibarr into develop

Browse Source
This commit is contained in:
Christophe Battarel 2019-04-11 11:04:27 +02:00
commit a9e30e4f5c
46 changed files with 1194 additions and 1207 deletions
Show Stats Download Patch File Download Diff File Expand all files Collapse all files

3
htdocs/admin/agenda.php
View File

@ -134,8 +134,7 @@ $head=agenda_prepare_head();
dol_fiche_head($head, 'autoactions', $langs->trans("Agenda"), -1, 'action');
print $langs->trans("AgendaAutoActionDesc")."<br>\n";
print $langs->trans("OnlyActiveElementsAreShown", 'modules.php').'<br>';
print '<span class="opacitymedium">'.$langs->trans("AgendaAutoActionDesc")." ".$langs->trans("OnlyActiveElementsAreShown", 'modules.php').'</span><br>';
print "<br>\n";
print '<div class="div-table-responsive">'; // You can use div-table-responsive-no-min if you dont need reserved height for your table

2
htdocs/admin/agenda_extsites.php
View File

@ -140,7 +140,7 @@ $head=agenda_prepare_head();
dol_fiche_head($head, 'extsites', $langs->trans("Agenda"), -1, 'action');
print $langs->trans("AgendaExtSitesDesc")."<br>\n";
print '<span class="opacitymedium">'.$langs->trans("AgendaExtSitesDesc")."</span><br>\n";
print "<br>\n";

2
htdocs/admin/agenda_xcal.php
View File

@ -84,7 +84,7 @@ $head=agenda_prepare_head();
dol_fiche_head($head, 'xcal', $langs->trans("Agenda"), -1, 'action');
print $langs->trans("AgendaSetupOtherDesc")."<br>\n";
print '<span class="opacitymedium">'.$langs->trans("AgendaSetupOtherDesc")."</span><br>\n";
print "<br>\n";
print '<table class="noborder" width="100%">';

4
htdocs/admin/emailcollector_card.php
View File

@ -520,8 +520,8 @@ if ($object->id > 0 && (empty($action) || ($action != 'edit' && $action != 'crea
print '<tr class="oddeven">';
print '<td>';
$arrayoftypes=array(
'loadthirdparty'=>'LoadThirdPartyFromName',
'loadandcreatethirdparty'=>'LoadThirdPartyFromNameOrCreate',
'loadthirdparty'=>$langs->trans('LoadThirdPartyFromName', $langs->transnoentities("ThirdPartyName")),
'loadandcreatethirdparty'=>$langs->trans('LoadThirdPartyFromNameOrCreate', $langs->transnoentities("ThirdPartyName")),
'recordevent'=>'RecordEvent');
if ($conf->projet->enabled) $arrayoftypes['project']='CreateLeadAndThirdParty';
if ($conf->ticket->enabled) $arrayoftypes['ticket']='CreateTicketAndThirdParty';

2
htdocs/admin/ticket.php
View File

@ -181,7 +181,7 @@ $page_name = "TicketSetup";
llxHeader('', $langs->trans($page_name), $help_url);
// Subheader
$linkback = '<a href="' . DOL_URL_ROOT . '/admin/modules.php">' . $langs->trans("BackToModuleList") . '</a>';
$linkback = '<a href="' . DOL_URL_ROOT . '/admin/modules.php?restore_lastsearch_values=1">' . $langs->trans("BackToModuleList") . '</a>';
print load_fiche_titre($langs->trans($page_name), $linkback, 'title_setup');

2
htdocs/admin/ticket_extrafields.php
View File

@ -66,7 +66,7 @@ $help_url = "FR:Module_Ticket";
$page_name = "TicketSetup";
llxHeader('', $langs->trans($page_name), $help_url);
$linkback = '<a href="' . DOL_URL_ROOT . '/admin/modules.php">' . $langs->trans("BackToModuleList") . '</a>';
$linkback = '<a href="' . DOL_URL_ROOT . '/admin/modules.php?restore_lastsearch_values=1">' . $langs->trans("BackToModuleList") . '</a>';
print load_fiche_titre($langs->trans("TicketSetup"), $linkback, 'title_setup');
$head = ticketAdminPrepareHead();

8
htdocs/admin/ticket_public.php
View File

@ -103,7 +103,7 @@ if ($action == 'setvar') {
}
$url_interface = GETPOST('TICKET_URL_PUBLIC_INTERFACE', 'alpha');
if (!empty($mail_signature)) {
if (!empty($url_interface)) {
$res = dolibarr_set_const($db, 'TICKET_URL_PUBLIC_INTERFACE', $url_interface, 'chaine', 0, '', $conf->entity);
} else {
$res = dolibarr_set_const($db, 'TICKET_URL_PUBLIC_INTERFACE', '', 'chaine', 0, '', $conf->entity);
@ -113,7 +113,7 @@ if ($action == 'setvar') {
}
$topic_interface = GETPOST('TICKET_PUBLIC_INTERFACE_TOPIC', 'alpha');
if (!empty($mail_signature)) {
if (!empty($topic_interface)) {
$res = dolibarr_set_const($db, 'TICKET_PUBLIC_INTERFACE_TOPIC', $topic_interface, 'chaine', 0, '', $conf->entity);
} else {
$res = dolibarr_set_const($db, 'TICKET_PUBLIC_INTERFACE_TOPIC', '', 'chaine', 0, '', $conf->entity);
@ -123,7 +123,7 @@ if ($action == 'setvar') {
}
$text_home = GETPOST('TICKET_PUBLIC_TEXT_HOME', 'alpha');
if (!empty($mail_signature)) {
if (!empty($text_home)) {
$res = dolibarr_set_const($db, 'TICKET_PUBLIC_TEXT_HOME', $text_home, 'chaine', 0, '', $conf->entity);
} else {
$res = dolibarr_set_const($db, 'TICKET_PUBLIC_TEXT_HOME', $langs->trans('TicketPublicInterfaceTextHome'), 'chaine', 0, '', $conf->entity);
@ -208,7 +208,7 @@ $page_name = "TicketSetup";
llxHeader('', $langs->trans($page_name), $help_url);
// Subheader
$linkback = '<a href="' . DOL_URL_ROOT . '/admin/modules.php">' . $langs->trans("BackToModuleList") . '</a>';
$linkback = '<a href="' . DOL_URL_ROOT . '/admin/modules.php?restore_lastsearch_values=1">' . $langs->trans("BackToModuleList") . '</a>';
print load_fiche_titre($langs->trans($page_name), $linkback, 'title_setup');

2
htdocs/admin/tools/dolibarr_export.php
View File

@ -113,7 +113,7 @@ jQuery(document).ready(function() {
print load_fiche_titre($langs->trans("Backup"), '', 'title_setup');
//print_barre_liste($langs->trans("Backup"), '', '', '', '', '', $langs->trans("BackupDesc",DOL_DATA_ROOT), 0, 0, 'title_setup');
print '<div class="center">';
print '<div class="center opacitymedium">';
print $langs->trans("BackupDesc", DOL_DATA_ROOT);
print '</div>';
print '<br>';

2
htdocs/admin/tools/dolibarr_import.php
View File

@ -67,7 +67,7 @@ jQuery(document).ready(function() {
print load_fiche_titre($langs->trans("Restore"), '', 'title_setup');
print '<div class="center">';
print '<div class="center opacitymedium">';
print $langs->trans("RestoreDesc", DOL_DATA_ROOT);
print '</div>';
print '<br>';

4
htdocs/admin/user.php
View File

@ -137,7 +137,7 @@ $form = new Form($db);
$help_url='EN:Module_Users|FR:Module_Utilisateurs|ES:M&oacute;dulo_Usuarios';
llxHeader('', $langs->trans("UsersSetup"), $help_url);
$linkback='<a href="'.($backtopage?$backtopage:DOL_URL_ROOT.'/admin/modules.php').'">'.$langs->trans("BackToModuleList").'</a>';
$linkback='<a href="'.DOL_URL_ROOT.'/admin/modules.php?restore_lastsearch_values=1">'.$langs->trans("BackToModuleList").'</a>';
print load_fiche_titre($langs->trans("UsersSetup"), $linkback, 'title_setup');
@ -183,8 +183,6 @@ print '<br>';
$dirmodels=array_merge(array('/'), (array) $conf->modules_parts['models']);
$form=new Form($db);
// Defini tableau def des modeles
$def = array();
$sql = "SELECT nom";

4
htdocs/core/ajax/selectsearchbox.php
View File

@ -136,6 +136,10 @@ if (! empty($conf->holiday->enabled) && empty($conf->global->MAIN_SEARCHFORM_HOL
{
$arrayresult['searchintoleaves']=array('position'=>220, 'img'=>'object_holiday', 'label'=>$langs->trans("SearchIntoLeaves", $search_boxvalue), 'text'=>img_picto('', 'object_holiday').' '.$langs->trans("SearchIntoLeaves", $search_boxvalue), 'url'=>DOL_URL_ROOT.'/holiday/list.php?mainmenu=hrm'.($search_boxvalue?'&sall='.urlencode($search_boxvalue):''));
}
if (! empty($conf->ticket->enabled) && empty($conf->global->MAIN_SEARCHFORM_TICKET_DISABLED) && $user->rights->ticket->read)
{
$arrayresult['searchintotickets']=array('position'=>220, 'img'=>'object_ticket', 'label'=>$langs->trans("SearchIntoTickets", $search_boxvalue), 'text'=>img_picto('', 'object_ticket').' '.$langs->trans("SearchIntoTickets", $search_boxvalue), 'url'=>DOL_URL_ROOT.'/ticket/list.php?mainmenu=ticket'.($search_boxvalue?'&sall='.urlencode($search_boxvalue):''));
}
/* Do we really need this. We already have a select for users, and we should be able to filter into user list on employee flag

32
htdocs/core/class/html.formfile.class.php
View File

@ -1139,7 +1139,7 @@ class FormFile
}
print '<div class="div-table-responsive-no-min">';
print '<table width="100%" id="tablelines" class="'.(($useinecm && $useinecm != 6)?'liste noborder':'liste').'">'."\n";
print '<table width="100%" id="tablelines" class="liste noborder nobottom">'."\n";
if (! empty($addfilterfields))
{
@ -1156,10 +1156,10 @@ class FormFile
print '<tr class="liste_titre nodrag nodrop">';
//print $url.' sortfield='.$sortfield.' sortorder='.$sortorder;
print_liste_field_titre('Documents2', $url, "name", "", $param, '', $sortfield, $sortorder, ' left');
print_liste_field_titre('Size', $url, "size", "", $param, '', $sortfield, $sortorder, ' right');
print_liste_field_titre('Date', $url, "date", "", $param, '', $sortfield, $sortorder, ' center');
if (empty($useinecm) || $useinecm == 4 || $useinecm == 5 || $useinecm == 6) print_liste_field_titre('', $url, "", "", $param, '', $sortfield, $sortorder, ' center'); // Preview
print_liste_field_titre('Documents2', $url, "name", "", $param, '', $sortfield, $sortorder, 'left ');
print_liste_field_titre('Size', $url, "size", "", $param, '', $sortfield, $sortorder, 'right ');
print_liste_field_titre('Date', $url, "date", "", $param, '', $sortfield, $sortorder, 'center ');
if (empty($useinecm) || $useinecm == 4 || $useinecm == 5 || $useinecm == 6) print_liste_field_titre('', $url, "", "", $param, '', $sortfield, $sortorder, 'center '); // Preview
print_liste_field_titre('');
print_liste_field_titre('');
if (! $disablemove) print_liste_field_titre('');
@ -1734,7 +1734,7 @@ class FormFile
print '<form action="' . $_SERVER['PHP_SELF'] . ($param?'?'.$param:'') . '" method="POST">';
print '<table width="100%" class="liste">';
print '<table width="100%" class="liste noborder nobottom">';
print '<tr class="liste_titre">';
print_liste_field_titre(
$langs->trans("Links"),
@ -1742,9 +1742,10 @@ class FormFile
"name",
"",
$param,
'class="left"',
'',
$sortfield,
$sortorder
$sortorder,
''
);
print_liste_field_titre(
"",
@ -1752,7 +1753,10 @@ class FormFile
"",
"",
"",
'class="right"'
'',
'',
'',
'right '
);
print_liste_field_titre(
$langs->trans("Date"),
@ -1760,9 +1764,10 @@ class FormFile
"date",
"",
$param,
'class="center"',
'',
$sortfield,
$sortorder
$sortorder,
'center '
);
print_liste_field_titre(
'',
@ -1770,7 +1775,10 @@ class FormFile
"",
"",
$param,
'class="center"'
'',
'',
'',
'center '
);
print_liste_field_titre('', '', '');
print '</tr>';

161
htdocs/core/class/html.formticket.class.php
View File

@ -167,6 +167,85 @@ class FormTicket
print '<tr><td class="titlefieldcreate"><span class="fieldrequired">' . $langs->trans("Ref") . '</span></td><td><input size="18" type="text" name="ref" value="' . (GETPOST("ref", 'alpha') ? GETPOST("ref", 'alpha') : $defaultref) . '"></td></tr>';
}
// TITLE
if ($this->withemail) {
print '<tr><td class="titlefield"><label for="email"><span class="fieldrequired">' . $langs->trans("Email") . '</span></label></td><td>';
print '<input class="text minwidth200" id="email" name="email" value="' . (GETPOST('email', 'alpha') ? GETPOST('email', 'alpha') : $subject) . '" />';
print '</td></tr>';
}
// Si origin du ticket
if (isset($this->param['origin']) && $this->param['originid'] > 0) {
// Parse element/subelement (ex: project_task)
$element = $subelement = $this->param['origin'];
if (preg_match('/^([^_]+)_([^_]+)/i', $this->param['origin'], $regs)) {
$element = $regs[1];
$subelement = $regs[2];
}
dol_include_once('/' . $element . '/class/' . $subelement . '.class.php');
$classname = ucfirst($subelement);
$objectsrc = new $classname($this->db);
$objectsrc->fetch(GETPOST('originid', 'int'));
if (empty($objectsrc->lines) && method_exists($objectsrc, 'fetch_lines')) {
$objectsrc->fetch_lines();
}
$objectsrc->fetch_thirdparty();
$newclassname = $classname;
print '<tr><td>' . $langs->trans($newclassname) . '</td><td colspan="2"><input name="' . $subelement . 'id" value="' . GETPOST('originid') . '" type="hidden" />' . $objectsrc->getNomUrl(1) . '</td></tr>';
}
// Type
print '<tr><td class="titlefield"><span class="fieldrequired"><label for="selecttype_code">' . $langs->trans("TicketTypeRequest") . '</span></label></td><td>';
$this->selectTypesTickets((GETPOST('type_code') ? GETPOST('type_code') : $this->type_code), 'type_code', '', '2');
print '</td></tr>';
// Severity
print '<tr><td><span class="fieldrequired"><label for="selectseverity_code">' . $langs->trans("TicketSeverity") . '</span></label></td><td>';
$this->selectSeveritiesTickets((GETPOST('severity_code') ? GETPOST('severity_code') : $this->severity_code), 'severity_code', '', '2');
print '</td></tr>';
// Group
print '<tr><td><span class="fieldrequired"><label for="selectcategory_code">' . $langs->trans("TicketGroup") . '</span></label></td><td>';
$this->selectGroupTickets((GETPOST('category_code') ? GETPOST('category_code') : $this->category_code), 'category_code', '', '2');
print '</td></tr>';
// Subject
if ($this->withtitletopic) {
print '<tr><td><label for="subject"><span class="fieldrequired">' . $langs->trans("Subject") . '</span></label></td><td>';
// Réponse à un ticket : affichage du titre du thread en readonly
if ($this->withtopicreadonly) {
print $langs->trans('SubjectAnswerToTicket') . ' ' . $this->topic_title;
print '</td></tr>';
} else {
if ($this->withthreadid > 0) {
$subject = $langs->trans('SubjectAnswerToTicket') . ' ' . $this->withthreadid . ' : ' . $this->topic_title . '';
}
print '<input class="text" size="50" id="subject" name="subject" value="' . (GETPOST('subject', 'alpha') ? GETPOST('subject', 'alpha') : $subject) . '" />';
print '</td></tr>';
}
}
// MESSAGE
$msg = GETPOSTISSET('message') ? GETPOST('message', 'none') : '';
print '<tr><td><label for="message"><span class="fieldrequired">' . $langs->trans("Message") . '</span></label></td><td>';
// If public form, display more information
$toolbarname = 'dolibarr_notes';
if ($this->ispublic)
{
$toolbarname = 'dolibarr_details';
print '<div class="warning">' . ($conf->global->TICKET_PUBLIC_TEXT_HELP_MESSAGE ? $conf->global->TICKET_PUBLIC_TEXT_HELP_MESSAGE : $langs->trans('TicketPublicPleaseBeAccuratelyDescribe')) . '</div>';
}
include_once DOL_DOCUMENT_ROOT . '/core/class/doleditor.class.php';
$uselocalbrowser = true;
$doleditor = new DolEditor('message', $msg, '100%', 230, $toolbarname, 'In', true, $uselocalbrowser);
$doleditor->Create();
print '</td></tr>';
// FK_USER_CREATE
if ($this->withusercreate > 0 && $this->fk_user_create) {
print '<tr><td class="titlefield">' . $langs->trans("CreatedBy") . '</td><td>';
@ -269,85 +348,6 @@ class FormTicket
}
}
// TITLE
if ($this->withemail) {
print '<tr><td class="titlefield"><label for="email"><span class="fieldrequired">' . $langs->trans("Email") . '</span></label></td><td>';
print '<input class="text minwidth200" id="email" name="email" value="' . (GETPOST('email', 'alpha') ? GETPOST('email', 'alpha') : $subject) . '" />';
print '</td></tr>';
}
// Si origin du ticket
if (isset($this->param['origin']) && $this->param['originid'] > 0) {
// Parse element/subelement (ex: project_task)
$element = $subelement = $this->param['origin'];
if (preg_match('/^([^_]+)_([^_]+)/i', $this->param['origin'], $regs)) {
$element = $regs[1];
$subelement = $regs[2];
}
dol_include_once('/' . $element . '/class/' . $subelement . '.class.php');
$classname = ucfirst($subelement);
$objectsrc = new $classname($this->db);
$objectsrc->fetch(GETPOST('originid', 'int'));
if (empty($objectsrc->lines) && method_exists($objectsrc, 'fetch_lines')) {
$objectsrc->fetch_lines();
}
$objectsrc->fetch_thirdparty();
$newclassname = $classname;
print '<tr><td>' . $langs->trans($newclassname) . '</td><td colspan="2"><input name="' . $subelement . 'id" value="' . GETPOST('originid') . '" type="hidden" />' . $objectsrc->getNomUrl(1) . '</td></tr>';
}
// Type
print '<tr><td class="titlefield"><span class="fieldrequired"><label for="selecttype_code">' . $langs->trans("TicketTypeRequest") . '</span></label></td><td>';
$this->selectTypesTickets((GETPOST('type_code') ? GETPOST('type_code') : $this->type_code), 'type_code', '', '2');
print '</td></tr>';
// Severity
print '<tr><td><span class="fieldrequired"><label for="selectseverity_code">' . $langs->trans("TicketSeverity") . '</span></label></td><td>';
$this->selectSeveritiesTickets((GETPOST('severity_code') ? GETPOST('severity_code') : $this->severity_code), 'severity_code', '', '2');
print '</td></tr>';
// Group
print '<tr><td><span class="fieldrequired"><label for="selectcategory_code">' . $langs->trans("TicketGroup") . '</span></label></td><td>';
$this->selectGroupTickets((GETPOST('category_code') ? GETPOST('category_code') : $this->category_code), 'category_code', '', '2');
print '</td></tr>';
// TITLE
if ($this->withtitletopic) {
print '<tr><td><label for="subject"><span class="fieldrequired">' . $langs->trans("Subject") . '</span></label></td><td>';
// Réponse à un ticket : affichage du titre du thread en readonly
if ($this->withtopicreadonly) {
print $langs->trans('SubjectAnswerToTicket') . ' ' . $this->topic_title;
print '</td></tr>';
} else {
if ($this->withthreadid > 0) {
$subject = $langs->trans('SubjectAnswerToTicket') . ' ' . $this->withthreadid . ' : ' . $this->topic_title . '';
}
print '<input class="text" size="50" id="subject" name="subject" value="' . (GETPOST('subject', 'alpha') ? GETPOST('subject', 'alpha') : $subject) . '" />';
print '</td></tr>';
}
}
// MESSAGE
$msg = GETPOSTISSET('message') ? GETPOST('message', 'none') : '';
print '<tr><td><label for="message"><span class="fieldrequired">' . $langs->trans("Message") . '</span></label></td><td>';
// If public form, display more information
$toolbarname = 'dolibarr_notes';
if ($this->ispublic)
{
$toolbarname = 'dolibarr_details';
print '<div class="warning">' . ($conf->global->TICKET_PUBLIC_TEXT_HELP_MESSAGE ? $conf->global->TICKET_PUBLIC_TEXT_HELP_MESSAGE : $langs->trans('TicketPublicPleaseBeAccuratelyDescribe')) . '</div>';
}
include_once DOL_DOCUMENT_ROOT . '/core/class/doleditor.class.php';
$uselocalbrowser = true;
$doleditor = new DolEditor('message', $msg, '100%', 230, $toolbarname, 'In', true, $uselocalbrowser);
$doleditor->Create();
print '</td></tr>';
if (! empty($conf->projet->enabled) && ! $this->ispublic)
{
$formproject=new FormProjets($this->db);
@ -831,7 +831,8 @@ class FormTicket
print '<table class="border" width="' . $width . '">';
// External users can't send message email
if ($user->rights->ticket->write && !$user->socid) {
if ($user->rights->ticket->write && !$user->socid)
{
print '<tr><td width="30%"></td><td colspan="2">';
$checkbox_selected = ( GETPOST('send_email') == "1" ? ' checked' : '');
print '<input type="checkbox" name="send_email" value="1" id="send_msg_email" '.$checkbox_selected.'/> ';

2
htdocs/core/lib/functions.lib.php
View File

@ -6694,7 +6694,7 @@ function dol_getIdFromCode($db, $key, $tablename, $fieldkey = 'code', $fieldid =
return $cache_codes[$tablename][$key][$fieldid]; // Found in cache
}
dol_syslog('dol_getIdFromCode (value not found into cache)', LOG_DEBUG);
dol_syslog('dol_getIdFromCode (value for field '.$fieldid.' from key '.$key.' not found into cache)', LOG_DEBUG);
$sql = "SELECT ".$fieldid." as valuetoget";
$sql.= " FROM ".MAIN_DB_PREFIX.$tablename;

40
htdocs/core/lib/ticket.lib.php
View File

@ -81,7 +81,6 @@ function ticket_prepare_head($object)
$head[$h][2] = 'tabTicket';
$h++;
if (empty($conf->global->MAIN_DISABLE_CONTACTS_TAB) && empty($user->socid))
{
$nbContact = count($object->liste_contact(-1, 'internal')) + count($object->liste_contact(-1, 'external'));
@ -96,9 +95,9 @@ function ticket_prepare_head($object)
// Attached files
include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php';
$upload_dir = $conf->ticket->dir_output . "/" . $object->track_id;
$upload_dir = $conf->ticket->dir_output . "/" . $object->ref;
$nbFiles = count(dol_dir_list($upload_dir, 'files'));
$head[$h][0] = dol_buildpath('/ticket/document.php', 1) . '?track_id=' . $object->track_id;
$head[$h][0] = dol_buildpath('/ticket/document.php', 1) . '?id=' . $object->id;
$head[$h][1] = $langs->trans("Documents");
if ($nbFiles > 0) {
$head[$h][1] .= ' <span class="badge">' . $nbFiles . '</span>';
@ -159,23 +158,30 @@ function llxHeaderTicket($title, $head = "", $disablejs = 0, $disablehead = 0, $
global $user, $conf, $langs, $mysoc;
top_htmlhead($head, $title, $disablejs, $disablehead, $arrayofjs, $arrayofcss); // Show html headers
print '<body id="mainbody" class="publicnewticketform" style="margin-top: 10px;">';
if (! empty($conf->global->TICKET_SHOW_COMPANY_LOGO)) {
// Print logo
$urllogo = DOL_URL_ROOT . '/theme/login_logo.png';
if (! empty($conf->global->TICKET_SHOW_COMPANY_LOGO) || ! empty($conf->global->TICKET_PUBLIC_INTERFACE_TOPIC)) {
print '<center>';
// Print logo
if (! empty($conf->global->TICKET_SHOW_COMPANY_LOGO))
{
$urllogo = DOL_URL_ROOT . '/theme/login_logo.png';
if (!empty($mysoc->logo_small) && is_readable($conf->mycompany->dir_output . '/logos/thumbs/' . $mysoc->logo_small)) {
$urllogo = DOL_URL_ROOT . '/viewimage.php?modulepart=mycompany&amp;entity='.$conf->entity.'&amp;file=' . urlencode('logos/thumbs/'.$mysoc->logo_small);
} elseif (!empty($mysoc->logo) && is_readable($conf->mycompany->dir_output . '/logos/' . $mysoc->logo)) {
$urllogo = DOL_URL_ROOT . '/viewimage.php?modulepart=mycompany&amp;entity='.$conf->entity.'&amp;file=' . urlencode('logos/'.$mysoc->logo);
$width = 128;
} elseif (is_readable(DOL_DOCUMENT_ROOT . '/theme/dolibarr_logo.png')) {
$urllogo = DOL_URL_ROOT . '/theme/dolibarr_logo.png';
}
print '<center>';
print '<a href="' . ($conf->global->TICKET_URL_PUBLIC_INTERFACE ? $conf->global->TICKET_URL_PUBLIC_INTERFACE : dol_buildpath('/public/ticket/index.php', 1)) . '"><img alt="Logo" id="logosubscribe" title="" src="' . $urllogo . '" style="max-width: 440px" /></a><br>';
print '<strong>' . ($conf->global->TICKET_PUBLIC_INTERFACE_TOPIC ? $conf->global->TICKET_PUBLIC_INTERFACE_TOPIC : $langs->trans("TicketSystem")) . '</strong>';
if (!empty($mysoc->logo_small) && is_readable($conf->mycompany->dir_output . '/logos/thumbs/' . $mysoc->logo_small)) {
$urllogo = DOL_URL_ROOT . '/viewimage.php?modulepart=mycompany&amp;entity='.$conf->entity.'&amp;file=' . urlencode('logos/thumbs/'.$mysoc->logo_small);
} elseif (!empty($mysoc->logo) && is_readable($conf->mycompany->dir_output . '/logos/' . $mysoc->logo)) {
$urllogo = DOL_URL_ROOT . '/viewimage.php?modulepart=mycompany&amp;entity='.$conf->entity.'&amp;file=' . urlencode('logos/'.$mysoc->logo);
$width = 128;
} elseif (is_readable(DOL_DOCUMENT_ROOT . '/theme/dolibarr_logo.png')) {
$urllogo = DOL_URL_ROOT . '/theme/dolibarr_logo.png';
}
print '<a href="' . ($conf->global->TICKET_URL_PUBLIC_INTERFACE ? $conf->global->TICKET_URL_PUBLIC_INTERFACE : dol_buildpath('/public/ticket/index.php', 1)) . '"><img alt="Logo" id="logosubscribe" title="" src="' . $urllogo . '" style="max-width: 440px" /></a><br>';
}
if (! empty($conf->global->TICKET_PUBLIC_INTERFACE_TOPIC))
{
print '<strong>' . ($conf->global->TICKET_PUBLIC_INTERFACE_TOPIC ? $conf->global->TICKET_PUBLIC_INTERFACE_TOPIC : $langs->trans("TicketSystem")) . '</strong>';
}
print '</center><br>';
}

3
htdocs/core/modules/modTicket.class.php
View File

@ -94,7 +94,7 @@ class modTicket extends DolibarrModules
// Dependencies
$this->hidden = false; // A condition to hide module
$this->depends = array(); // List of module class names as string that must be enabled if this module is enabled
$this->depends = array('modAgenda'); // List of module class names as string that must be enabled if this module is enabled
$this->requiredby = array(); // List of module ids to disable if this one is disabled
$this->conflictwith = array(); // List of module class names as string this module is in conflict with
$this->phpmin = array(5,4); // Minimum version of PHP required by module
@ -285,7 +285,6 @@ class modTicket extends DolibarrModules
array("sql" => "insert into llx_c_type_contact(rowid, element, source, code, libelle, active ) values (110121, 'ticket', 'internal', 'CONTRIBUTOR', 'Intervenant', 1);", "ignoreerror" => 1),
array("sql" => "insert into llx_c_type_contact(rowid, element, source, code, libelle, active ) values (110122, 'ticket', 'external', 'SUPPORTCLI', 'Contact client suivi incident', 1);", "ignoreerror" => 1),
array("sql" => "insert into llx_c_type_contact(rowid, element, source, code, libelle, active ) values (110123, 'ticket', 'external', 'CONTRIBUTOR', 'Intervenant', 1);", "ignoreerror" => 1),
array("sql" => "insert into llx_c_action_trigger (rowid,code,label,description,elementtype,rang) values ('','TICKETMESSAGE_SENTBYMAIL','Send email for ticket','Executed when a response is made on a ticket','ticket','');", "ignoreerror" => 1),
);
return $this->_init($sql, $options);

3
htdocs/core/tpl/admin_extrafields_view.tpl.php
View File

@ -103,7 +103,8 @@ if (is_array($extrafields->attributes[$elementtype]['type']) && count($extrafiel
}
else
{
$colspan=9;
$colspan=13;
if (! empty($conf->multicompany->enabled)) $colspan++;
print '<tr class="oddeven">';
print '<td class="opacitymedium" colspan="'.$colspan.'">';

2
htdocs/core/tpl/contacts.tpl.php
View File

@ -63,7 +63,7 @@ $userstatic=new User($db);
<!-- BEGIN PHP TEMPLATE CONTACTS -->
<div class="underbanner clearboth"></div>
<div class="div-table-responsive">
<div class="tagtable centpercent noborder nobordertop allwidth">
<div class="tagtable tableforcontact centpercent noborder nobordertop allwidth">
<?php
if ($permission) {

28
htdocs/core/tpl/objectline_view.tpl.php
View File

@ -260,16 +260,34 @@ $domData .= ' data-product_type="'.$line->product_type.'"';
?>
<?php if ($line->special_code == 3) { ?>
<td class="linecoloption nowrap right"><?php $coldisplay++; ?><?php echo $langs->trans('Option'); ?></td>
<td class="linecoloption nowrap right"><?php $coldisplay++; ?><?php echo $langs->trans('Option'); ?></td>
<?php } else { ?>
<td class="linecolht nowrap right"><?php $coldisplay++; ?><?php echo price($line->total_ht); ?></td>
<td class="linecolht nowrap right"><?php
$coldisplay++;
if (empty($conf->global->MAIN_OPTIMIZEFORTEXTBROWSER))
{
print '<span class="classfortooltip" title="';
print $langs->transcountry("TotalHT", $mysoc->country_code).'='.price($line->total_ht);
print '<br>'.$langs->transcountry("TotalVAT", ($senderissupplier?$object->thirdparty->country_code:$mysoc->country_code)).'='.price($line->total_tva);
if (price2num($line->total_localtax1)) print '<br>'.$langs->transcountry("TotalLT1", ($senderissupplier?$object->thirdparty->country_code:$mysoc->country_code)).'='.price($line->total_localtax1);
if (price2num($line->total_localtax2)) print '<br>'.$langs->transcountry("TotalLT2", ($senderissupplier?$object->thirdparty->country_code:$mysoc->country_code)).'='.price($line->total_localtax2);
print '<br>'.$langs->transcountry("TotalTTC", $mysoc->country_code).'='.price($line->total_ttc);
print '">';
}
print price($line->total_ht);
if (empty($conf->global->MAIN_OPTIMIZEFORTEXTBROWSER))
{
print '</span>';
}
?>
</td>
<?php if (!empty($conf->multicurrency->enabled) && $this->multicurrency_code != $conf->currency) { ?>
<td class="linecolutotalht_currency nowrap right"><?php $coldisplay++; ?><?php echo price($line->multicurrency_total_ht); ?></td>
<td class="linecolutotalht_currency nowrap right"><?php $coldisplay++; ?><?php echo price($line->multicurrency_total_ht); ?></td>
<?php } ?>
<?php } ?>
<?php if ($outputalsopricetotalwithtax) { ?>
<?php if ($outputalsopricetotalwithtax) { ?>
<td class="linecolht nowrap right"><?php $coldisplay++; ?><?php echo price($line->total_ttc); ?></td>
<?php } ?>
<?php } ?>
<?php

2
htdocs/core/triggers/interface_50_modAgenda_ActionsAuto.class.php
View File

@ -786,7 +786,7 @@ class InterfaceActionsAuto extends DolibarrTriggers
// TODO Merge all previous cases into this generic one
else // $action = TICKET_CREATE, TICKET_MODIFY, TICKET_DELETE, ...
{
// Note: We are here only if $conf->global->MAIN_AGENDA_ACTIONAUTO_action is on (tested at begining of this function)
// Note: We are here only if $conf->global->MAIN_AGENDA_ACTIONAUTO_action is on (tested at begining of this function). Key can be set in agenda setup if defined into c_action_trigger
// Load translation files required by the page
$langs->loadLangs(array("agenda","other"));

26
htdocs/emailcollector/class/emailcollector.class.php
View File

@ -1265,7 +1265,6 @@ class EmailCollector extends CommonObject
}
// Do operations
foreach($this->actions as $operation)
{
@ -1381,7 +1380,15 @@ class EmailCollector extends CommonObject
}
elseif ($result == 0)
{
if ($operation['type'] == 'loadandcreatethirdparty')
if ($operation['type'] == 'loadthirdparty')
{
dol_syslog("Third party with name ".$nametouseforthirdparty." was not found");
$errorforactions++;
$this->error = 'ErrorFailedToLoadThirdParty';
$this->errors[] = 'ErrorFailedToLoadThirdParty';
}
elseif ($operation['type'] == 'loadandcreatethirdparty')
{
dol_syslog("Third party with name ".$nametouseforthirdparty." was not found. We try to create it.");
@ -1408,10 +1415,6 @@ class EmailCollector extends CommonObject
}
}
}
else
{
dol_syslog("Third party with name ".$nametouseforthirdparty." was not found");
}
}
}
}
@ -1476,7 +1479,7 @@ class EmailCollector extends CommonObject
//$actioncomm->extraparams = $extraparams;
// Overwrite values with values extracted from source email
$errorforthisaction = $this->overwritePropertiesOfObject($actioncommn, $operation['actionparam'], $messagetext, $subject, $header);
$errorforthisaction = $this->overwritePropertiesOfObject($actioncomm, $operation['actionparam'], $messagetext, $subject, $header);
if ($errorforthisaction)
{
@ -1566,10 +1569,10 @@ class EmailCollector extends CommonObject
}
else
{
if (is_numeric($projecttocreate->ref) && $projecttocreate->ref <= 0)
if (empty($projecttocreate->ref) || (is_numeric($projecttocreate->ref) && $projecttocreate->ref <= 0))
{
$errorforactions++;
$this->error = 'Failed to create project: Can\'t get a valid value for project Ref';
$this->error = 'Failed to create project: Can\'t get a valid value for project Ref with numbering template '.$modele;
}
else
{
@ -1609,11 +1612,12 @@ class EmailCollector extends CommonObject
$descriptionfull = dol_concatdesc($descriptionfull, "----- Header");
$descriptionfull = dol_concatdesc($descriptionfull, $header);
$tickettocreate->title = $subject;
$tickettocreate->subject = $subject;
$tickettocreate->message = $description;
$tickettocreate->type_code = 0;
$tickettocreate->category_code = 0;
$tickettocreate->severity_code = 0;
$tickettocreate->origin_email = $fromstring;
$tickettocreate->origin_email = $from;
$tickettocreate->fk_user_create = $user->id;
$tickettocreate->entity = $conf->entity;
$tickettocreate->datec = $date;

2
htdocs/expensereport/tpl/expensereport_addfile.tpl.php
View File

@ -37,4 +37,4 @@ $formfile->form_attach_new_file(
1
);
print '</td></tr>';
print '</td></tr>';

4
htdocs/install/mysql/data/llx_c_action_trigger.sql
View File

@ -109,7 +109,9 @@ insert into llx_c_action_trigger (code,label,description,elementtype,rang) value
insert into llx_c_action_trigger (code,label,description,elementtype,rang) values ('PROJECT_DELETE','Project deleted','Executed when a project is deleted','project',143);
insert into llx_c_action_trigger (code,label,description,elementtype,rang) values ('TICKET_CREATE','Ticket created','Executed when a ticket is created','ticket',161);
insert into llx_c_action_trigger (code,label,description,elementtype,rang) values ('TICKET_MODIFY','Ticket modified','Executed when a ticket is modified','ticket',163);
insert into llx_c_action_trigger (code,label,description,elementtype,rang) values ('TICKET_DELETE','Ticket deleted','Executed when a ticket is deleted','ticket',164);
insert into llx_c_action_trigger (code,label,description,elementtype,rang) values ('TICKET_CLOSE','Ticket closed','Executed when a ticket is closed','ticket',164);
insert into llx_c_action_trigger (code,label,description,elementtype,rang) values ('TICKET_SENTBYMAIL','Ticket message sent by email','Executed when a message is sent from the ticket record','ticket',165);
insert into llx_c_action_trigger (code,label,description,elementtype,rang) values ('TICKET_DELETE','Ticket deleted','Executed when a ticket is deleted','ticket',166);
-- actions not enabled by default (no constant created for that) when we enable module agenda
insert into llx_c_action_trigger (code,label,description,elementtype,rang) values ('PRODUCT_MODIFY','Product or service modified','Executed when a product or sevice is modified','product',41);
insert into llx_c_action_trigger (code,label,description,elementtype,rang) values ('MEMBER_MODIFY','Member modified','Executed when a member is modified','member',23);

4
htdocs/install/mysql/migration/9.0.0-10.0.0.sql
View File

@ -280,3 +280,7 @@ ALTER TABLE llx_emailcollector_emailcollector ADD COLUMN datelastok datetime;
DELETE FROM llx_const WHERE name = 'THEME_ELDY_USE_HOVER' AND value = '0';
DELETE FROM llx_const WHERE name = 'THEME_ELDY_USE_CHECKED' AND value = '0';
insert into llx_c_action_trigger (code,label,description,elementtype,rang) values ('TICKET_CLOSE','Ticket closed','Executed when a ticket is closed','ticket',164);
insert into llx_c_action_trigger (code,label,description,elementtype,rang) values ('TICKET_SENTBYMAIL','Ticket message sent by email','Executed when a message is sent from the ticket record','ticket',166);

4
htdocs/langs/en_US/admin.lang
View File

@ -1842,8 +1842,8 @@ CreateLeadAndThirdParty=Create lead (and third party if necessary)
CreateTicketAndThirdParty=Create ticket (and third party if necessary)
CodeLastResult=Latest result code
NbOfEmailsInInbox=Number of emails in source directory
LoadThirdPartyFromName=Load third party from name (load only)
LoadThirdPartyFromNameOrCreate=Load third party from name (create if not found)
LoadThirdPartyFromName=Load third party searching on %s (load only)
LoadThirdPartyFromNameOrCreate=Load third party searching on %s (create if not found)
WithDolTrackingID=Dolibarr Tracking ID found
WithoutDolTrackingID=Dolibarr Tracking ID not found
FormatZip=Zip

1
htdocs/langs/en_US/agenda.lang
View File

@ -95,6 +95,7 @@ PROJECT_MODIFYInDolibarr=Project %s modified
PROJECT_DELETEInDolibarr=Project %s deleted
TICKET_CREATEInDolibarr=Ticket %s created
TICKET_MODIFYInDolibarr=Ticket %s modified
TICKET_CLOSEInDolibarr=Ticket %s closed
TICKET_DELETEInDolibarr=Ticket %s deleted
##### End agenda events #####
AgendaModelModule=Document templates for event

1
htdocs/langs/en_US/main.lang
View File

@ -942,6 +942,7 @@ SearchIntoContracts=Contracts
SearchIntoCustomerShipments=Customer shipments
SearchIntoExpenseReports=Expense reports
SearchIntoLeaves=Leave
SearchIntoTickets=Tickets
CommentLink=Comments
NbComments=Number of comments
CommentPage=Comments space

7
htdocs/langs/en_US/other.lang
View File

@ -246,9 +246,10 @@ YourPasswordHasBeenReset=Your password has been reset successfully
ApplicantIpAddress=IP address of applicant
SMSSentTo=SMS sent to %s
MissingIds=Missing ids
ThirdPartyCreatedByEmailCollector=Third party created by email collector from email ID %s
ContactCreatedByEmailCollector=Contact/address created by email collector from email ID %s
ProjectCreatedByEmailCollector=Project created by email collector from email ID %s
ThirdPartyCreatedByEmailCollector=Third party created by email collector from email MSGID %s
ContactCreatedByEmailCollector=Contact/address created by email collector from email MSGID %s
ProjectCreatedByEmailCollector=Project created by email collector from email MSGID %s
TicketCreatedByEmailCollector=Ticket created by email collector from email MSGID %s
##### Export #####
ExportsArea=Exports area

11
htdocs/langs/en_US/ticket.lang
View File

@ -53,7 +53,7 @@ TypeContact_ticket_external_SUPPORTCLI=Customer contact / incident tracking
TypeContact_ticket_external_CONTRIBUTOR=External contributor
OriginEmail=Email source
Notify_TICKETMESSAGE_SENTBYMAIL=Send ticket answer by email
Notify_TICKET_SENTBYMAIL=Send ticket message by email
# Status
NotRead=Not read
@ -124,7 +124,7 @@ TicketsAutoAssignTicketHelp=When creating a ticket, the user can be automaticall
TicketNumberingModules=Tickets numbering module
TicketNotifyTiersAtCreation=Notify third party at creation
TicketGroup=Group
TicketsDisableCustomerEmail=Alsways disable emails when a ticket is created from public interface
TicketsDisableCustomerEmail=Always disable emails when a ticket is created from public interface
#
# Index & list page
#
@ -152,7 +152,7 @@ TicketCategory=Analytic code
SeeTicket=See ticket
TicketMarkedAsRead=Ticket has been marked as read
TicketReadOn=Read on
TicketCloseOn=Clotured on
TicketCloseOn=Closing date
MarkAsRead=Mark ticket as read
TicketHistory=Ticket history
AssignUser=Assign to user
@ -253,8 +253,8 @@ TicketEmailPleaseDoNotReplyToThisEmail=Please do not reply directly to this emai
TicketPublicInfoCreateTicket=This form allows you to record a support ticket in our management system.
TicketPublicPleaseBeAccuratelyDescribe=Please accurately describe the problem. Provide the most information possible to allow us to correctly identify your request.
TicketPublicMsgViewLogIn=Please enter ticket tracking ID
TicketTrackId=Tracking ID
OneOfTicketTrackId=One of yours tracking ID
TicketTrackId=Public Tracking ID
OneOfTicketTrackId=One of your tracking ID
ErrorTicketNotFound=Ticket with tracking ID %s not found!
Subject=Subject
ViewTicket=View ticket
@ -264,6 +264,7 @@ TicketNewEmailSubjectAdmin=New ticket created
TicketNewEmailBodyAdmin=<p>Ticket has just been created with ID #%s, see information:</p>
SeeThisTicketIntomanagementInterface=See ticket in management interface
TicketPublicInterfaceForbidden=The public interface for the tickets was not enabled
ErrorEmailOrTrackingInvalid=Bad value for tracking ID or email
# notifications
TicketNotificationEmailSubject=Ticket %s updated

2
htdocs/main.inc.php
View File

@ -1903,11 +1903,11 @@ function left_menu($menu_array_before, $helppagename = '', $notused = '', $menu_
if (! is_object($form)) $form=new Form($db);
$selected=-1;
$usedbyinclude=1;
$arrayresult=null;
include_once DOL_DOCUMENT_ROOT.'/core/ajax/selectsearchbox.php'; // This set $arrayresult
if ($conf->use_javascript_ajax && empty($conf->global->MAIN_USE_OLD_SEARCH_FORM))
{
//$searchform.=$form->selectArrayAjax('searchselectcombo', DOL_URL_ROOT.'/core/ajax/selectsearchbox.php', $selected, '', '', 0, 1, 'vmenusearchselectcombo', 1, $langs->trans("Search"), 1);
$searchform.=$form->selectArrayFilter('searchselectcombo', $arrayresult, $selected, '', 1, 0, (empty($conf->global->MAIN_SEARCHBOX_CONTENT_LOADED_BEFORE_KEY)?1:0), 'vmenusearchselectcombo', 1, $langs->trans("Search"), 1);
}
else

4
htdocs/modulebuilder/template/myobject_list.php
View File

@ -370,10 +370,10 @@ $objecttmp=new MyObject($db);
$trackid='xxxx'.$object->id;
include DOL_DOCUMENT_ROOT.'/core/tpl/massactions_pre.tpl.php';
if ($sall)
if ($search_all)
{
foreach($fieldstosearchall as $key => $val) $fieldstosearchall[$key]=$langs->trans($val);
print '<div class="divsearchfieldfilter">'.$langs->trans("FilterOnInto", $sall) . join(', ', $fieldstosearchall).'</div>';
print '<div class="divsearchfieldfilter">'.$langs->trans("FilterOnInto", $search_all) . join(', ', $fieldstosearchall).'</div>';
}
$moreforfilter = '';

4
htdocs/projet/class/project.class.php
View File

@ -190,10 +190,10 @@ class Project extends CommonObject
dol_syslog(get_class($this)."::create error -1 ref null", LOG_ERR);
return -1;
}
if (! empty($conf->global->PROJECT_THIRDPARTY_REQUIRED) && ! $this->socid > 0)
if (! empty($conf->global->PROJECT_THIRDPARTY_REQUIRED) && ! ($this->socid > 0))
{
$this->error = 'ErrorFieldsRequired';
dol_syslog(get_class($this)."::create error -1 ref null", LOG_ERR);
dol_syslog(get_class($this)."::create error -1 thirdparty not defined and option PROJECT_THIRDPARTY_REQUIRED is set", LOG_ERR);
return -1;
}

90
htdocs/public/ticket/list.php
View File

@ -58,7 +58,7 @@ if (isset($_SESSION['email_customer'])) {
$email = $_SESSION['email_customer'];
}
$object = new ActionsTicket($db);
$object = new Ticket($db);
@ -83,7 +83,7 @@ if ($action == "view_ticketlist") {
} else {
if (!isValidEmail($email)) {
$error++;
array_push($object->errors, $langs->trans("ErrorEmailInvalid"));
array_push($object->errors, $langs->trans("ErrorEmailOrTrackingInvalid"));
$action = '';
}
}
@ -91,9 +91,9 @@ if ($action == "view_ticketlist") {
if (!$error) {
$ret = $object->fetch('', '', $track_id);
if ($ret && $object->dao->id > 0) {
if ($ret && $object->id > 0) {
// vérifie si l'adresse email est bien dans les contacts du ticket
$contacts = $object->dao->liste_contact(-1, 'external');
$contacts = $object->liste_contact(-1, 'external');
foreach ($contacts as $contact) {
if ($contact['email'] == $email) {
$display_ticket_list = true;
@ -104,12 +104,24 @@ if ($action == "view_ticketlist") {
$display_ticket_list = false;
}
}
if ($object->dao->fk_soc > 0) {
$object->dao->fetch_thirdparty();
if ($object->fk_soc > 0) {
$object->fetch_thirdparty();
if ($email == $object->thirdparty->email) {
$display_ticket_list = true;
$_SESSION['email_customer'] = $email;
$_SESSION['track_id_customer'] = $track_id;
}
}
if ($email == $object->dao->origin_email || $email == $object->dao->thirdparty->email) {
if ($object->fk_user_create > 0) {
$tmpuser=new User($db);
$tmpuser->fetch($object->fk_user_create);
if ($email == $tmpuser->email) {
$display_ticket_list = true;
$_SESSION['email_customer'] = $email;
$_SESSION['track_id_customer'] = $track_id;
}
}
if ($email == $object->origin_email) {
$display_ticket_list = true;
$_SESSION['email_customer'] = $email;
$_SESSION['track_id_customer'] = $track_id;
@ -127,7 +139,7 @@ if ($action == "view_ticketlist") {
}
}
$object->doActions($action);
//$object->doActions($action);
@ -138,10 +150,11 @@ $object->doActions($action);
$form = new Form($db);
$user_assign = new User($db);
$user_create = new User($db);
$formticket = new FormTicket($db);
$formTicket = new FormTicket($db);
$arrayofjs = array();
$arrayofcss = array('/ticket/css/styles.css.php');
llxHeaderTicket($langs->trans("Tickets"), "", 0, 0, $arrayofjs, $arrayofcss);
if (!$conf->global->TICKET_ENABLE_PUBLIC_INTERFACE) {
@ -154,7 +167,6 @@ print '<div style="margin: 0 auto; width:60%">';
if ($action == "view_ticketlist")
{
if ($display_ticket_list) {
// Filters
$search_fk_status = GETPOST("search_fk_status", 'alpha');
@ -185,7 +197,7 @@ if ($action == "view_ticketlist")
$search_array_options = $extrafields->getOptionalsFromPost('ticket', '', 'search_');
$filter = array();
$param = '';
$param = 'action=view_ticketlist';
// Definition of fields for list
$arrayfields = array(
@ -247,12 +259,10 @@ if ($action == "view_ticketlist")
$param .= '&search_fk_user_create=' . $search_fk_user_create;
}
}
if ((isset($search_fk_status) && $search_fk_status != '') && $search_fk_status != '-1' && $search_fk_status != 'non_closed') {
$filter['t.fk_statut'] = $search_fk_status;
$param .= '&search_fk_status=' . $search_fk_status;
}
if (isset($search_fk_status) && $search_fk_status == 'non_closed') {
$filter['t.fk_statut'] = array(0, 1, 3, 4, 5, 6);
$param .= '&search_fk_status=non_closed';
@ -266,7 +276,6 @@ if ($action == "view_ticketlist")
if (!$sortfield) {
$sortfield = 't.datec';
}
if (!$sortorder) {
$sortorder = 'DESC';
}
@ -361,9 +370,7 @@ if ($action == "view_ticketlist")
$num = $db->num_rows($resql);
print_barre_liste($langs->trans('TicketList'), $page, 'public/list.php', $param, $sortfield, $sortorder, '', $num, $num_total, 'ticket');
/*
* Search bar
*/
// Search bar
print '<form method="get" action="' . $url_form . '" id="searchFormList" >' . "\n";
print '<input type="hidden" name="formfilteraction" id="formfilteraction" value="list">';
print '<input type="hidden" name="action" value="view_ticketlist">';
@ -388,9 +395,6 @@ if ($action == "view_ticketlist")
if (!empty($arrayfields['t.ref']['checked'])) {
print_liste_field_titre($arrayfields['t.ref']['label'], $url_page_current, 't.ref', '', $param, '', $sortfield, $sortorder);
}
if (!empty($arrayfields['t.fk_statut']['checked'])) {
print_liste_field_titre($arrayfields['t.fk_statut']['label'], $url_page_current, 't.fk_statut', '', $param, '', $sortfield, $sortorder);
}
if (!empty($arrayfields['t.subject']['checked'])) {
print_liste_field_titre($arrayfields['t.subject']['label']);
}
@ -424,13 +428,15 @@ if ($action == "view_ticketlist")
}
}
}
if (!empty($arrayfields['t.fk_statut']['checked'])) {
print_liste_field_titre($arrayfields['t.fk_statut']['label'], $url_page_current, 't.fk_statut', '', $param, '', $sortfield, $sortorder);
}
print_liste_field_titre($selectedfields, $url_page_current, "", '', '', 'align="right"', $sortfield, $sortorder, 'maxwidthsearch ');
print '</tr>';
/*
* Filter bar
*/
$formTicket = new FormTicket($db);
print '<tr class="liste_titre">';
@ -449,14 +455,6 @@ if ($action == "view_ticketlist")
print '<td class="liste_titre"></td>';
}
// Status
if (!empty($arrayfields['t.fk_statut']['checked'])) {
print '<td class="liste_titre">';
$selected = ($search_fk_status != "non_closed" ? $search_fk_status : '');
//$object->printSelectStatus($selected);
print '</td>';
}
if (!empty($arrayfields['t.subject']['checked'])) {
print '<td class="liste_titre">';
print '<input type="text" class="flat" name="search_subject" value="' . $search_subject . '" size="20">';
@ -506,6 +504,14 @@ if ($action == "view_ticketlist")
}
}
// Status
if (!empty($arrayfields['t.fk_statut']['checked'])) {
print '<td class="liste_titre">';
$selected = ($search_fk_status != "non_closed" ? $search_fk_status : '');
//$object->printSelectStatus($selected);
print '</td>';
}
print '<td class="liste_titre nowraponall right">';
print '<input type="image" class="liste_titre" name="button_search" src="' . img_picto($langs->trans("Search"), 'search.png', '', '', 1) . '" value="' . dol_escape_htmltag($langs->trans("Search")) . '" title="' . dol_escape_htmltag($langs->trans("Search")) . '">';
print '<input type="image" class="liste_titre" name="button_removefilter" src="' . img_picto($langs->trans("Search"), 'searchclear.png', '', '', 1) . '" value="' . dol_escape_htmltag($langs->trans("RemoveFilter")) . '" title="' . dol_escape_htmltag($langs->trans("RemoveFilter")) . '">';
@ -537,21 +543,13 @@ if ($action == "view_ticketlist")
print '</td>';
}
// ref
// Ref
if (!empty($arrayfields['t.ref']['checked'])) {
print '<td>';
print $obj->ref;
print '</td>';
}
// Statut
if (!empty($arrayfields['t.fk_statut']['checked'])) {
print '<td>';
$object->fk_statut = $obj->fk_statut;
print $object->getLibStatut(2);
print '</td>';
}
// Subject
if (!empty($arrayfields['t.subject']['checked'])) {
print '<td>';
@ -635,7 +633,17 @@ if ($action == "view_ticketlist")
}
}
}
// Statut
if (!empty($arrayfields['t.fk_statut']['checked'])) {
print '<td>';
$object->fk_statut = $obj->fk_statut;
print $object->getLibStatut(2);
print '</td>';
}
print '<td></td>';
$i++;
print '</tr>';
}
@ -670,7 +678,7 @@ if ($action == "view_ticketlist")
print '<form method="post" name="form_view_ticketlist" enctype="multipart/form-data" action="' . $_SERVER['PHP_SELF'] . '">';
print '<input type="hidden" name="token" value="' . $_SESSION['newtoken'] . '">';
print '<input type="hidden" name="action" value="view_ticketlist">';
print '<input type="hidden" name="search_fk_status" value="non_closed">';
//print '<input type="hidden" name="search_fk_status" value="non_closed">';
print '<p><label for="track_id" style="display: inline-block; width: 30%; "><span class="fieldrequired">' . $langs->trans("OneOfTicketTrackId") . '</span></label>';
print '<input size="30" id="track_id" name="track_id" value="' . (GETPOST('track_id', 'alpha') ? GETPOST('track_id', 'alpha') : '') . '" />';

5
htdocs/public/ticket/view.php
View File

@ -118,7 +118,8 @@ if ($action == "view_ticket" || $action == "add_message" || $action == "close" |
$action = '';
}
}
$object->doActions($action);
//$object->doActions($action);
@ -261,7 +262,7 @@ if ($action == "view_ticket" || $action == "add_message" || $action == "close" |
print '<input type="hidden" name="action" value="view_ticketlist">';
print '<input type="hidden" name="track_id" value="'.$object->dao->track_id.'">';
print '<input type="hidden" name="email" value="'.$_SESSION['email_customer'].'">';
print '<input type="hidden" name="search_fk_status" value="non_closed">';
//print '<input type="hidden" name="search_fk_status" value="non_closed">';
print "</form>\n";
print '<div class="tabsAction">';

9
htdocs/theme/eldy/global.inc.php
View File

@ -2631,9 +2631,6 @@ tr.liste_titre_filter td.liste_titre {
border-top-color: rgb(<?php echo $colortopbordertitle1 ?>);
border-top-style: solid;
}
/*.liste_titre_create td.nobottom, tr#trlinefordates td {
background-color: rgb(<?php echo $colorbacktitle1; ?>) !important;
}*/
tr#trlinefordates td {
border-bottom: 0px !important;
}
@ -2932,6 +2929,9 @@ form.pair, form.impair {
form.tagtr:last-of-type div.tagtd, tr.pair:last-of-type td, tr.impair:last-of-type td {
border-bottom: 0px !important;
}
div.tableforcontact form.tagtr:last-of-type div.tagtd {
border-bottom: 1px solid #ddd !important;
}
tr.pair td .nobordernopadding tr td, tr.impair td .nobordernopadding tr td {
border-bottom: 0px !important;
}
@ -2939,6 +2939,9 @@ table.nobottomiftotal tr.liste_total td {
background-color: #fff;
border-bottom: 0px !important;
}
table.nobottom {
border-bottom: 0px !important;
}
div.liste_titre .tagtd {
vertical-align: middle;
}

BIN
htdocs/theme/eldy/img/object_bom.png Normal file
View File

Binary file not shown.
Side by Side

After

Width:  |  Height:  |  Size: 548 B

BIN
htdocs/theme/md/img/object_bom.png Normal file
View File

Binary file not shown.
Side by Side

After

Width:  |  Height:  |  Size: 548 B

485
htdocs/ticket/card.php
View File

@ -123,8 +123,430 @@ if ($cancel)
$action='view';
}
// Do action
$actionobject->doActions($action, $object);
if (GETPOST('add', 'alpha') && $user->rights->ticket->write) {
$error = 0;
if (!GETPOST("subject", 'alpha')) {
$error++;
setEventMessages($langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject")), null, 'errors');
$action = 'create';
} elseif (!GETPOST("message", 'alpha')) {
$error++;
setEventMessages($langs->trans("ErrorFieldRequired", $langs->transnoentities("Message")), null, 'errors');
$action = 'create';
}
if (!$error) {
$db->begin();
$object->ref = GETPOST("ref", 'alpha');
$object->fk_soc = GETPOST("socid", 'int') > 0 ? GETPOST("socid", 'int') : 0;
$object->subject = GETPOST("subject", 'alpha');
$object->message = GETPOST("message", 'none');
$object->type_code = GETPOST("type_code", 'alpha');
$object->category_code = GETPOST("category_code", 'alpha');
$object->severity_code = GETPOST("severity_code", 'alpha');
$notifyTiers = GETPOST("notify_tiers_at_create", 'alpha');
$object->notify_tiers_at_create = empty($notifyTiers) ? 0 : 1;
$object->fk_project = GETPOST('projectid', 'int');
$extrafields = new ExtraFields($db);
$extralabels = $extrafields->fetch_name_optionals_label($object->table_element);
$ret = $extrafields->setOptionalsFromPost($extralabels, $object);
$id = $object->create($user);
if ($id <= 0) {
$error++;
setEventMessage($object->error, $object->errors, 'errors');
$action = 'create';
}
if (! $error)
{
// Add contact
$contactid = GETPOST('contactid', 'int');
$type_contact = GETPOST("type", 'alpha');
if ($contactid > 0 && $type_contact) {
$result = $object->add_contact($contactid, GETPOST("type"), 'external');
}
// altairis: link ticket to project
if (GETPOST('projectid') > 0) {
$object->setProject(GETPOST('projectid'));
}
// Auto assign user
if ($conf->global->TICKET_AUTO_ASSIGN_USER_CREATE) {
$result = $object->assignUser($user, $user->id, 1);
$object->add_contact($user->id, "SUPPORTTEC", 'internal');
}
// Auto assign contrat
$contractid = 0;
if ($conf->global->TICKET_AUTO_ASSIGN_CONTRACT_CREATE) {
$contrat = new Contrat($db);
$contrat->socid = $object->fk_soc;
$list = $contrat->getListOfContracts();
if (is_array($list) && !empty($list)) {
if (count($list) == 1) {
$contractid = $list[0]->id;
$object->setContract($contractid);
} else {
}
}
}
// Auto create fiche intervention
if ($conf->global->TICKET_AUTO_CREATE_FICHINTER_CREATE)
{
$fichinter = new Fichinter($db);
$fichinter->socid = $object->fk_soc;
$fichinter->fk_project = GETPOST('projectid', 'int');
$fichinter->fk_contrat = $contractid;
$fichinter->author = $user->id;
$fichinter->modelpdf = 'soleil';
$fichinter->origin = $object->element;
$fichinter->origin_id = $object->id;
// Extrafields
$extrafields = new ExtraFields($db);
$extralabels = $extrafields->fetch_name_optionals_label($fichinter->table_element);
$array_options = $extrafields->getOptionalsFromPost($fichinter->table_element);
$fichinter->array_options = $array_options;
$id = $fichinter->create($user);
if ($id <= 0) {
setEventMessages($fichinter->error, null, 'errors');
}
}
}
if (! $error)
{
// File transfer
$object->copyFilesForTicket();
}
if (! $error)
{
$db->commit();
if (!empty($backtopage)) {
$url = $backtopage;
} else {
$url = 'card.php?track_id=' . $object->track_id;
}
header("Location: " . $url);
exit;
} else {
$db->rollback();
setEventMessages($object->error, $object->errors, 'errors');
}
} else {
setEventMessages($object->error, $object->errors, 'errors');
}
}
if ($action == 'edit' && $user->rights->ticket->write) {
$error = 0;
if ($object->fetch(GETPOST('id')) < 0) {
$error++;
array_push($object->errors, $langs->trans("ErrorTicketIsNotValid"));
$_GET["action"] = $_POST["action"] = '';
}
}
if (GETPOST('update') && GETPOST('id') && $user->rights->ticket->write) {
$error = 0;
$ret = $object->fetch(GETPOST('id'));
if ($ret < 0) {
$error++;
array_push($object->errors, $langs->trans("ErrorTicketIsNotValid"));
$action = '';
} elseif (!GETPOST("label")) {
$error++;
array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Label")));
$action = 'edit';
} elseif (!GETPOST("subject")) {
$error++;
array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject")));
$action = 'edit';
}
if (!$error) {
$db->begin();
$object->label = GETPOST("label");
$object->description = GETPOST("description");
//...
$ret = $object->update($user);
if ($ret <= 0) {
$error++;
setEventMessage($object->error, $object->errors, 'errors');
$action = 'edit';
}
if (!$error && $ret > 0) {
$db->commit();
} else {
$db->rollback();
}
}
}
if ($action == "mark_ticket_read" && $user->rights->ticket->write) {
$object->fetch('', '', GETPOST("track_id", 'alpha'));
if ($object->markAsRead($user) > 0)
{
setEventMessages($langs->trans('TicketMarkedAsRead'), null, 'mesgs');
header("Location: card.php?track_id=" . $object->track_id . "&action=view");
exit;
} else {
setEventMessages($object->error, $object->errors, 'errors');
}
$action = 'view';
}
if ($action == "assign_user" && GETPOST('btn_assign_user', 'aplha') && $user->rights->ticket->write) {
$object->fetch('', '', GETPOST("track_id", 'alpha'));
$useroriginassign = $object->fk_user_assign;
$usertoassign = GETPOST('fk_user_assign', 'int');
/*if (! ($usertoassign > 0)) {
$error++;
array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("AssignedTo")));
$action = 'view';
}*/
if (!$error)
{
$ret = $object->assignUser($user, $usertoassign);
if ($ret < 0) $error++;
}
if (! $error) // Update list of contacts
{
// Si déjà un user assigné on le supprime des contacts
if ($useroriginassign > 0) {
$internal_contacts = $object->listeContact(-1, 'internal');
foreach ($internal_contacts as $key => $contact) {
if ($contact['code'] == "SUPPORTTEC" && $contact['id'] == $useroriginassign) {
}
{
//print "user à effacer : ".$useroriginassign;
$object->delete_contact($contact['rowid']);
}
}
}
if ($usertoassign > 0) $object->add_contact($usertoassign, "SUPPORTTEC", 'internal', $notrigger = 0);
}
if (! $error)
{
// Log action in ticket logs table
$object->fetch_user($usertoassign);
$log_action = $langs->trans('TicketLogAssignedTo', $object->user->getFullName($langs));
setEventMessages($langs->trans('TicketAssigned'), null, 'mesgs');
header("Location: card.php?track_id=" . $object->track_id . "&action=view");
exit;
} else {
array_push($object->errors, $object->error);
}
$action = 'view';
}
if ($action == "new_message" && GETPOST('btn_add_message') && $user->rights->ticket->read) {
$ret = $object->newMessage($user, $action);
if ($ret) {
if (!empty($backtopage)) {
$url = $backtopage;
} else {
$url = 'card.php?action=view&track_id=' . $object->track_id;
}
header("Location: " . $url);
exit;
} else {
setEventMessages($object->error, null, 'errors');
$action = 'add_message';
}
}
if ($action == "new_public_message" && GETPOST('btn_add_message')) {
$object->newMessagePublic($user, $action);
}
if ($action == "confirm_close" && GETPOST('confirm', 'alpha') == 'yes' && $user->rights->ticket->write)
{
$object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha'));
if ($object->close($user)) {
// Log action in ticket logs table
$log_action = $langs->trans('TicketLogClosedBy', $user->getFullName($langs));
setEventMessages($langs->trans('TicketMarkedAsClosed'), null, 'mesgs');
$url = 'card.php?action=view&track_id=' . GETPOST('track_id', 'alpha');
header("Location: " . $url);
} else {
$action = '';
setEventMessages($object->error, $object->errors, 'errors');
}
}
if ($action == "confirm_public_close" && GETPOST('confirm', 'alpha') == 'yes') {
$object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha'));
if (($_SESSION['email_customer'] == $object->origin_email || $_SESSION['email_customer'] == $object->thirdparty->email) && $object->close()) {
// Log action in ticket logs table
$log_action = $langs->trans('TicketLogClosedBy', $_SESSION['email_customer']);
setEventMessages('<div class="confirm">' . $langs->trans('TicketMarkedAsClosed') . '</div>', null, 'mesgs');
$url = 'view.php?action=view_ticket&track_id=' . GETPOST('track_id', 'alpha');
header("Location: " . $url);
} else {
setEventMessages($object->error, $object->errors, 'errors');
$action = '';
}
}
if ($action == 'confirm_delete_ticket' && GETPOST('confirm', 'alpha') == "yes" && $user->rights->ticket->delete) {
if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
if ($object->delete($user) > 0) {
setEventMessages('<div class="confirm">' . $langs->trans('TicketDeletedSuccess') . '</div>', null, 'mesgs');
Header("Location: ".DOL_URL_ROOT."/ticket/list.php");
exit;
} else {
$langs->load("errors");
$mesg = '<div class="error">' . $langs->trans($object->error) . '</div>';
$action = '';
}
}
}
// Set parent company
if ($action == 'set_thirdparty' && $user->rights->societe->creer) {
if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
$result = $object->setCustomer(GETPOST('editcustomer', 'int'));
$url = 'card.php?action=view&track_id=' . GETPOST('track_id', 'alpha');
header("Location: " . $url);
exit();
}
}
if ($action == 'set_progression' && $user->rights->ticket->write) {
if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
$result = $object->setProgression(GETPOST('progress', 'alpha'));
$url = 'card.php?action=view&track_id=' . $object->track_id;
header("Location: " . $url);
exit();
}
}
if ($action == 'setsubject') {
if ($object->fetch(GETPOST('id', 'int'))) {
if ($action == 'setsubject') {
$object->subject = trim(GETPOST('subject', 'alpha'));
}
if ($action == 'setsubject' && empty($object->subject)) {
$mesg .= ($mesg ? '<br>' : '') . $langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject"));
}
if (!$mesg) {
if ($object->update($user) >= 0) {
header("Location: " . $_SERVER['PHP_SELF'] . "?track_id=" . $object->track_id);
exit;
}
$mesg = $object->error;
}
}
}
if ($action == 'confirm_reopen' && $user->rights->ticket->manage && !GETPOST('cancel')) {
if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
// prevent browser refresh from reopening ticket several times
if ($object->fk_statut == Ticket::STATUS_CLOSED) {
$res = $object->setStatut(Ticket::STATUS_ASSIGNED);
if ($res) {
// Log action in ticket logs table
$log_action = $langs->trans('TicketLogReopen');
$url = 'card.php?action=view&track_id=' . $object->track_id;
header("Location: " . $url);
exit();
}
}
}
} // Categorisation dans projet
elseif ($action == 'classin' && $user->rights->ticket->write) {
if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
$object->setProject(GETPOST('projectid', 'int'));
$url = 'card.php?action=view&track_id=' . $object->track_id;
header("Location: " . $url);
exit();
}
} // Categorisation dans contrat
elseif ($action == 'setcontract' && $user->rights->ticket->write) {
if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
$object->setContract(GETPOST('contractid', 'int'));
$url = 'card.php?action=view&track_id=' . $object->track_id;
header("Location: " . $url);
exit();
}
} elseif ($action == "set_message" && $user->rights->ticket->manage) {
// altairis: manage cancel button
if (!GETPOST('cancel')) {
$object->fetch('', '', GETPOST('track_id', 'alpha'));
$oldvalue_message = $object->message;
$fieldtomodify = GETPOST('message_initial');
$object->message = $fieldtomodify;
$ret = $object->update($user);
if ($ret > 0) {
$log_action = $langs->trans('TicketInitialMessageModified') . " \n";
// include the Diff class
dol_include_once('/ticket/class/utils_diff.class.php');
// output the result of comparing two files as plain text
$log_action .= Diff::toString(Diff::compare(strip_tags($oldvalue_message), strip_tags($object->message)));
setEventMessages($langs->trans('TicketMessageSuccesfullyUpdated'), null, 'mesgs');
}
}
$action = 'view';
} // Reopen ticket
elseif ($action == 'confirm_set_status' && $user->rights->ticket->write && !GETPOST('cancel')) {
if ($object->fetch(GETPOST('id', 'int'), GETPOST('track_id', 'alpha')) >= 0) {
$new_status = GETPOST('new_status', 'int');
$old_status = $object->fk_statut;
$res = $object->setStatut($new_status);
if ($res) {
// Log action in ticket logs table
$log_action = $langs->trans('TicketLogStatusChanged', $langs->transnoentities($object->statuts_short[$old_status]), $langs->transnoentities($object->statuts_short[$new_status]));
$url = 'card.php?action=view&track_id=' . $object->track_id;
header("Location: " . $url);
exit();
}
}
}
// Action to update one extrafield
if ($action == "update_extras" && ! empty($permissiontoadd))
@ -164,9 +586,21 @@ if ($action == "change_property" && GETPOST('btn_update_ticket_prop', 'alpha') &
$action = 'view';
}
$permissiondellink = $user->rights->ticket->write;
include DOL_DOCUMENT_ROOT.'/core/actions_dellink.inc.php'; // Must be include, not include_once
// Actions to build doc
$upload_dir = $conf->ticket->dir_output;
$permissioncreate = $user->rights->ticket->write;
include DOL_DOCUMENT_ROOT.'/core/actions_builddoc.inc.php';
// Actions to send emails
$trigger_name='TICKET_SENTBYMAIL';
$paramname='id';
$autocopy='MAIN_MAIL_AUTOCOPY_TICKET_TO'; // used to know the automatic BCC to add
$trackid='tic'.$object->id;
include DOL_DOCUMENT_ROOT.'/core/actions_sendmails.inc.php';
@ -184,7 +618,7 @@ $page_title = $actionobject->getTitle($action);
llxHeader('', $page_title, $help_url);
if ($action == 'create')
if ($action == 'create' || $action == 'presend')
{
$formticket = new FormTicket($db);
@ -210,7 +644,6 @@ if ($action == 'create')
if (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'dellink' || $action == 'add_message' || $action == 'close' || $action == 'delete' || $action == 'editcustomer' || $action == 'progression' || $action == 'reopen'
|| $action == 'editsubject' || $action == 'edit_extras' || $action == 'update_extras' || $action == 'edit_extrafields' || $action == 'set_extrafields' || $action == 'classify' || $action == 'sel_contract' || $action == 'edit_message_init' || $action == 'set_status' || $action == 'dellink')
{
if ($res > 0)
{
// or for unauthorized internals users
@ -525,12 +958,7 @@ if (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'd
$actionobject->viewTicketOriginalMessage($user, $action, $object);
/***************************************************
*
* Classification and actions on ticket
*
***************************************************/
// Classification of ticket
print '<form method="post" name="formticketproperties" action="' . $url_page_current . '">';
print '<input type="hidden" name="token" value="' . $_SESSION['newtoken'] . '">';
print '<input type="hidden" name="action" value="change_property">';
@ -557,19 +985,14 @@ if (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'd
print '</tr>';
if (GETPOST('set', 'alpha') == 'properties' && $user->rights->ticket->write) {
print '<tr>';
// Type
print '<td class="titlefield">';
print $langs->trans('TicketChangeType');
print '</td><td>';
print $formticket->selectTypesTickets($object->type_code, 'update_value_type', '', 2);
print '</td>';
print '</tr>';
print '<tr>';
print '<td>';
print $langs->trans('TicketChangeSeverity');
print '</td><td>';
print $formticket->selectSeveritiesTickets($object->severity_code, 'update_value_severity', '', 2);
print '</td>';
print '</tr>';
// Group
print '<tr>';
print '<td>';
print $langs->trans('TicketChangeCategory');
@ -577,6 +1000,14 @@ if (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'd
print $formticket->selectGroupTickets($object->category_code, 'update_value_category', '', 2);
print '</td>';
print '</tr>';
// Severity
print '<tr>';
print '<td>';
print $langs->trans('TicketChangeSeverity');
print '</td><td>';
print $formticket->selectSeveritiesTickets($object->severity_code, 'update_value_severity', '', 2);
print '</td>';
print '</tr>';
} else {
// Type
print '<tr><td class="titlefield">' . $langs->trans("Type") . '</td><td>';
@ -585,15 +1016,6 @@ if (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'd
print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
}*/
print '</td></tr>';
// Severity
print '<tr><td>' . $langs->trans("TicketSeverity") . '</td><td>';
print $langs->getLabelFromKey($db, $object->severity_code, 'c_ticket_severity', 'code', 'label');
/*if ($user->admin && !$noadmininfo) {
print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
}*/
print '</td></tr>';
// Group
print '<tr><td>' . $langs->trans("TicketGroup") . '</td><td>';
print $langs->getLabelFromKey($db, $object->category_code, 'c_ticket_category', 'code', 'label');
@ -601,6 +1023,13 @@ if (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'd
print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
}*/
print '</td></tr>';
// Severity
print '<tr><td>' . $langs->trans("TicketSeverity") . '</td><td>';
print $langs->getLabelFromKey($db, $object->severity_code, 'c_ticket_severity', 'code', 'label');
/*if ($user->admin && !$noadmininfo) {
print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
}*/
print '</td></tr>';
}
print '</table>'; // End table actions
@ -781,7 +1210,7 @@ if (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'd
$action = 'presend';
}
if (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'dellink' || $action == 'delete' || $action == 'edit_message_init')
if ($action != 'add_message')
{
print '<div class="fichecenter"><div class="fichehalfleft">';
print '<a name="builddoc"></a>'; // ancre
@ -801,7 +1230,7 @@ if (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'd
print '</div><!-- fichecenter -->';
print '<br style="clear: both">';
}
elseif ($action == 'add_message')
else
{
$action='new_message';
$modelmail='ticket_send';

905
htdocs/ticket/class/actions_ticket.class.php
View File

@ -102,849 +102,6 @@ class ActionsTicket
}
}
/**
* doActions
*
* @param string $action Action type
* @param Ticket $object Object Ticket
* @return int 0
*/
public function doActions(&$action = '', Ticket $object = null)
{
global $conf, $user, $langs, $mysoc;
/*
* Add file in email form
*/
if (GETPOST('addfile', 'alpha')) {
// altairis : allow files from public interface
if (GETPOST('track_id', 'alpha')) {
$res = $object->fetch('', '', GETPOST('track_id', 'alpha'));
}
////if($res > 0)
////{
include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php';
// Set tmp directory TODO Use a dedicated directory for temp mails files
$vardir = $conf->ticket->dir_output . (!empty($object->track_id) ? '/' . dol_sanitizeFileName($object->track_id) : '');
$upload_dir_tmp = $vardir . '/temp';
if (!dol_is_dir($upload_dir_tmp)) {
dol_mkdir($upload_dir_tmp);
}
dol_add_file_process($upload_dir_tmp, 0, 0, 'addedfile', dol_print_date(dol_now(), '%Y%m%d%H%M%S') . '-__file__');
$action = !empty($object->track_id) ? 'add_message' : 'create';
////}
}
/*
* Remove file in email form
*/
if (GETPOST('removedfile', 'alpha')) {
// altairis : allow files from public interface
if (GETPOST('track_id')) {
$res = $object->fetch('', '', GETPOST('track_id', 'alpha'));
}
////if($res > 0)
////{
include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php';
// Set tmp directory
$vardir = $conf->ticket->dir_output . (!empty($object->track_id) ? '/' . dol_sanitizeFileName($object->track_id) : '');
$upload_dir_tmp = $vardir . '/temp';
// TODO Delete only files that was uploaded from email form
dol_remove_file_process($_POST['removedfile'], 0);
$action = !empty($object->track_id) ? 'add_message' : 'create';
////}
}
if (GETPOST('add', 'alpha') && $user->rights->ticket->write) {
$error = 0;
if (!GETPOST("subject")) {
$error++;
$this->errors[] = $langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject"));
$action = 'create';
} elseif (!GETPOST("message")) {
$error++;
$this->errors[] = $langs->trans("ErrorFieldRequired", $langs->transnoentities("message"));
$action = 'create';
}
if (!$error) {
$this->db->begin();
$object->track_id = generate_random_id(16);
$object->ref = GETPOST("ref", 'alpha');
$object->fk_soc = GETPOST("socid", 'int') > 0 ? GETPOST("socid", 'int') : 0;
$object->subject = GETPOST("subject", 'alpha');
$object->message = GETPOST("message");
$object->type_code = GETPOST("type_code", 'alpha');
$object->category_code = GETPOST("category_code", 'alpha');
$object->severity_code = GETPOST("severity_code", 'alpha');
$notifyTiers = GETPOST("notify_tiers_at_create", 'alpha');
$object->notify_tiers_at_create = empty($notifyTiers) ? 0 : 1;
$object->fk_project = GETPOST('projectid', 'int');
$extrafields = new ExtraFields($this->db);
$extralabels = $extrafields->fetch_name_optionals_label($object->table_element);
$ret = $extrafields->setOptionalsFromPost($extralabels, $object);
$id = $object->create($user);
if ($id <= 0) {
$error++;
$this->error = $object->error;
$this->errors = $object->errors;
$action = 'create';
}
if (!$error && $id > 0)
{
$this->db->commit();
// File transfer
$this->copyFilesForTicket();
// Add contact
$contactid = GETPOST('contactid', 'int');
$type_contact = GETPOST("type", 'alpha');
if ($contactid > 0 && $type_contact) {
$result = $object->add_contact($contactid, GETPOST("type"), 'external');
}
// altairis: link ticket to project
if (GETPOST('projectid') > 0) {
$object->setProject(GETPOST('projectid'));
}
// Auto assign user
if ($conf->global->TICKET_AUTO_ASSIGN_USER_CREATE) {
$result = $object->assignUser($user, $user->id, 1);
$object->add_contact($user->id, "SUPPORTTEC", 'internal');
}
// Auto assign contrat
$contractid = 0;
if ($conf->global->TICKET_AUTO_ASSIGN_CONTRACT_CREATE) {
$contrat = new Contrat($this->db);
$contrat->socid = $object->fk_soc;
$list = $contrat->getListOfContracts();
if (is_array($list) && !empty($list)) {
if (count($list) == 1) {
$contractid = $list[0]->id;
$object->setContract($contractid);
} else {
}
}
}
// Auto create fiche intervention
if ($conf->global->TICKET_AUTO_CREATE_FICHINTER_CREATE)
{
$fichinter = new Fichinter($this->db);
$fichinter->socid = $object->fk_soc;
$fichinter->fk_project = GETPOST('projectid', 'int');
$fichinter->fk_contrat = $contractid;
$fichinter->author = $user->id;
$fichinter->modelpdf = 'soleil';
$fichinter->origin = $object->element;
$fichinter->origin_id = $object->id;
// Extrafields
$extrafields = new ExtraFields($this->db);
$extralabels = $extrafields->fetch_name_optionals_label($fichinter->table_element);
$array_options = $extrafields->getOptionalsFromPost($fichinter->table_element);
$fichinter->array_options = $array_options;
$id = $fichinter->create($user);
if ($id <= 0) {
setEventMessages($fichinter->error, null, 'errors');
}
}
if (!empty($backtopage)) {
$url = $backtopage;
} else {
$url = 'card.php?track_id=' . $object->track_id;
}
header("Location: " . $url);
exit;
} else {
$this->db->rollback();
setEventMessages($this->error, $this->errors, 'errors');
}
} else {
setEventMessages($this->error, $this->errors, 'errors');
}
}
if ($action == 'edit' && $user->rights->ticket->write) {
$error = 0;
if ($object->fetch(GETPOST('id')) < 0) {
$error++;
array_push($this->errors, $langs->trans("ErrorTicketIsNotValid"));
$_GET["action"] = $_POST["action"] = '';
}
}
if (GETPOST('update') && GETPOST('id') && $user->rights->ticket->write) {
$error = 0;
$ret = $object->fetch(GETPOST('id'));
if ($ret < 0) {
$error++;
array_push($this->errors, $langs->trans("ErrorTicketIsNotValid"));
$action = '';
} elseif (!GETPOST("label")) {
$error++;
array_push($this->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Label")));
$action = 'edit';
} elseif (!GETPOST("subject")) {
$error++;
array_push($this->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject")));
$action = 'edit';
}
if (!$error) {
$this->db->begin();
$object->label = GETPOST("label");
$object->description = GETPOST("description");
//...
$ret = $object->update($user);
if ($ret <= 0) {
$error++;
$this->errors = $object->error;
$this->errors = $object->errors;
$action = 'edit';
}
if (!$error && $ret > 0) {
$this->db->commit();
} else {
$this->db->rollback();
}
}
}
if ($action == "mark_ticket_read" && $user->rights->ticket->write) {
$object->fetch('', '', GETPOST("track_id", 'alpha'));
if ($object->markAsRead($user) > 0)
{
setEventMessages($langs->trans('TicketMarkedAsRead'), null, 'mesgs');
header("Location: card.php?track_id=" . $object->track_id . "&action=view");
exit;
} else {
$this->errors = $object->error;
$this->error = $object->error;
}
$action = 'view';
}
if ($action == "assign_user" && GETPOST('btn_assign_user', 'aplha') && $user->rights->ticket->write) {
$object->fetch('', '', GETPOST("track_id", 'alpha'));
$useroriginassign = $object->fk_user_assign;
$usertoassign = GETPOST('fk_user_assign', 'int');
/*if (! ($usertoassign > 0)) {
$error++;
array_push($this->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("AssignedTo")));
$action = 'view';
}*/
if (!$error)
{
$ret = $object->assignUser($user, $usertoassign);
if ($ret < 0) $error++;
}
if (! $error) // Update list of contacts
{
// Si déjà un user assigné on le supprime des contacts
if ($useroriginassign > 0) {
$internal_contacts = $object->listeContact(-1, 'internal');
foreach ($internal_contacts as $key => $contact) {
if ($contact['code'] == "SUPPORTTEC" && $contact['id'] == $useroriginassign) {
}
{
//print "user à effacer : ".$useroriginassign;
$object->delete_contact($contact['rowid']);
}
}
}
if ($usertoassign > 0) $object->add_contact($usertoassign, "SUPPORTTEC", 'internal', $notrigger = 0);
}
if (! $error)
{
// Log action in ticket logs table
$object->fetch_user($usertoassign);
$log_action = $langs->trans('TicketLogAssignedTo', $object->user->getFullName($langs));
setEventMessages($langs->trans('TicketAssigned'), null, 'mesgs');
header("Location: card.php?track_id=" . $object->track_id . "&action=view");
exit;
} else {
array_push($this->errors, $object->error);
}
$action = 'view';
}
if ($action == "new_message" && GETPOST('btn_add_message') && $user->rights->ticket->read) {
$ret = $this->newMessage($user, $action);
if ($ret) {
if (!empty($backtopage)) {
$url = $backtopage;
} else {
$url = 'card.php?action=view&track_id=' . $object->track_id;
}
header("Location: " . $url);
exit;
} else {
setEventMessages($object->error, null, 'errors');
$action = 'add_message';
}
}
if ($action == "new_public_message" && GETPOST('btn_add_message')) {
$this->newMessagePublic($user, $action);
}
if ($action == "confirm_close" && GETPOST('confirm', 'alpha') == 'yes' && $user->rights->ticket->write) {
$this->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha'));
if ($object->close()) {
// Log action in ticket logs table
$log_action = $langs->trans('TicketLogClosedBy', $user->getFullName($langs));
setEventMessages($langs->trans('TicketMarkedAsClosed'), null, 'mesgs');
$url = 'card.php?action=view&track_id=' . GETPOST('track_id', 'alpha');
header("Location: " . $url);
} else {
$action = '';
setEventMessages($this->error, $this->errors, 'errors');
}
}
if ($action == "confirm_public_close" && GETPOST('confirm', 'alpha') == 'yes') {
$this->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha'));
if (($_SESSION['email_customer'] == $object->origin_email || $_SESSION['email_customer'] == $object->thirdparty->email) && $object->close()) {
// Log action in ticket logs table
$log_action = $langs->trans('TicketLogClosedBy', $_SESSION['email_customer']);
setEventMessages('<div class="confirm">' . $langs->trans('TicketMarkedAsClosed') . '</div>', null, 'mesgs');
$url = 'view.php?action=view_ticket&track_id=' . GETPOST('track_id', 'alpha');
header("Location: " . $url);
} else {
setEventMessages($this->error, $this->errors, 'errors');
$action = '';
}
}
if ($action == 'confirm_delete_ticket' && GETPOST('confirm', 'alpha') == "yes" && $user->rights->ticket->delete) {
if ($this->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
if ($object->delete($user) > 0) {
setEventMessages('<div class="confirm">' . $langs->trans('TicketDeletedSuccess') . '</div>', null, 'mesgs');
Header("Location: ".DOL_URL_ROOT."/ticket/list.php");
exit;
} else {
$langs->load("errors");
$mesg = '<div class="error">' . $langs->trans($this->error) . '</div>';
$action = '';
}
}
}
// Set parent company
if ($action == 'set_thirdparty' && $user->rights->societe->creer) {
if ($this->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
$result = $object->setCustomer(GETPOST('editcustomer', 'int'));
$url = 'card.php?action=view&track_id=' . GETPOST('track_id', 'alpha');
header("Location: " . $url);
exit();
}
}
if ($action == 'set_progression' && $user->rights->ticket->write) {
if ($this->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
$result = $object->setProgression(GETPOST('progress', 'alpha'));
$url = 'card.php?action=view&track_id=' . $object->track_id;
header("Location: " . $url);
exit();
}
}
if ($action == 'setsubject') {
if ($this->fetch(GETPOST('id', 'int'))) {
if ($action == 'setsubject') {
$object->subject = trim(GETPOST('subject', 'alpha'));
}
if ($action == 'setsubject' && empty($object->subject)) {
$mesg .= ($mesg ? '<br>' : '') . $langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject"));
}
if (!$mesg) {
if ($object->update($user) >= 0) {
header("Location: " . $_SERVER['PHP_SELF'] . "?track_id=" . $object->track_id);
exit;
}
$mesg = $object->error;
}
}
}
if ($action == 'confirm_reopen' && $user->rights->ticket->manage && !GETPOST('cancel')) {
if ($this->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
// prevent browser refresh from reopening ticket several times
if ($object->fk_statut == Ticket::STATUS_CLOSED) {
$res = $object->setStatut(Ticket::STATUS_ASSIGNED);
if ($res) {
// Log action in ticket logs table
$log_action = $langs->trans('TicketLogReopen');
$url = 'card.php?action=view&track_id=' . $object->track_id;
header("Location: " . $url);
exit();
}
}
}
} // Categorisation dans projet
elseif ($action == 'classin' && $user->rights->ticket->write) {
if ($this->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
$object->setProject(GETPOST('projectid', 'int'));
$url = 'card.php?action=view&track_id=' . $object->track_id;
header("Location: " . $url);
exit();
}
} // Categorisation dans contrat
elseif ($action == 'setcontract' && $user->rights->ticket->write) {
if ($this->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
$object->setContract(GETPOST('contractid', 'int'));
$url = 'card.php?action=view&track_id=' . $object->track_id;
header("Location: " . $url);
exit();
}
} elseif ($action == "set_message" && $user->rights->ticket->manage) {
// altairis: manage cancel button
if (!GETPOST('cancel')) {
$this->fetch('', '', GETPOST('track_id', 'alpha'));
$oldvalue_message = $object->message;
$fieldtomodify = GETPOST('message_initial');
$object->message = $fieldtomodify;
$ret = $object->update($user);
if ($ret > 0) {
$log_action = $langs->trans('TicketInitialMessageModified') . " \n";
// include the Diff class
dol_include_once('/ticket/class/utils_diff.class.php');
// output the result of comparing two files as plain text
$log_action .= Diff::toString(Diff::compare(strip_tags($oldvalue_message), strip_tags($object->message)));
setEventMessages($langs->trans('TicketMessageSuccesfullyUpdated'), null, 'mesgs');
}
}
$action = 'view';
} // Reopen ticket
elseif ($action == 'confirm_set_status' && $user->rights->ticket->write && !GETPOST('cancel')) {
if ($this->fetch(GETPOST('id', 'int'), GETPOST('track_id', 'alpha')) >= 0) {
$new_status = GETPOST('new_status', 'int');
$old_status = $object->fk_statut;
$res = $object->setStatut($new_status);
if ($res) {
// Log action in ticket logs table
$log_action = $langs->trans('TicketLogStatusChanged', $langs->transnoentities($object->statuts_short[$old_status]), $langs->transnoentities($object->statuts_short[$new_status]));
$url = 'card.php?action=view&track_id=' . $object->track_id;
header("Location: " . $url);
exit();
}
}
}
return 0;
}
/**
* Add new message on a ticket (private area)
*
* @param User $user User for action
* @param string $action Action string
* @return int
*/
private function newMessage($user, &$action)
{
global $mysoc, $conf, $langs;
if (!class_exists('Contact')) {
include_once DOL_DOCUMENT_ROOT . '/contact/class/contact.class.php';
}
$contactstatic = new Contact($this->db);
$error = 0;
$object = new Ticket($this->db);
$ret = $object->fetch('', '', GETPOST('track_id', 'alpha'));
$object->socid = $object->fk_soc;
$object->fetch_thirdparty();
if ($ret < 0) {
$error++;
array_push($this->errors, $langs->trans("ErrorTicketIsNotValid"));
$action = '';
}
if (!GETPOST("message")) {
$error++;
array_push($this->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("message")));
$action = 'add_message';
}
if (!$error) {
$object->message = GETPOST("message");
$object->private = GETPOST("private_message");
$send_email = GETPOST('send_email', 'int');
$id = $object->createTicketMessage($user);
if ($id <= 0) {
$error++;
$this->errors = $object->error;
$this->errors = $object->errors;
$action = 'add_message';
}
if (!$error && $id > 0) {
setEventMessages($langs->trans('TicketMessageSuccessfullyAdded'), null, 'mesgs');
/*
* Send email to linked contacts
*/
if ($send_email > 0) {
// Retrieve internal contact datas
$internal_contacts = $object->getInfosTicketInternalContact();
$sendto = array();
if (is_array($internal_contacts) && count($internal_contacts) > 0) {
// altairis: set default subject
$label_title = empty($conf->global->MAIN_APPLICATION_TITLE) ? $mysoc->name : $conf->global->MAIN_APPLICATION_TITLE;
$subject = GETPOST('subject') ? GETPOST('subject') : '[' . $label_title . '- ticket #' . $object->track_id . '] ' . $langs->trans('TicketNewMessage');
$message_intro = $langs->trans('TicketNotificationEmailBody', "#" . $object->id);
$message_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
$message = $langs->trans('TicketMessageMailIntroText');
$message .= "\n\n";
$message .= GETPOST('message');
// Coordonnées client
$message .= "\n\n";
$message .= "==============================================\n";
$message .= !empty($object->thirdparty->name) ? $langs->trans('Thirdparty') . " : " . $object->thirdparty->name : '';
$message .= !empty($object->thirdparty->town) ? "\n" . $langs->trans('Town') . " : " . $object->thirdparty->town : '';
$message .= !empty($object->thirdparty->phone) ? "\n" . $langs->trans('Phone') . " : " . $object->thirdparty->phone : '';
// Build array to display recipient list
foreach ($internal_contacts as $key => $info_sendto) {
// altairis: avoid duplicate notifications
if ($info_sendto['id'] == $user->id) {
continue;
}
if ($info_sendto['email'] != '') {
if(!empty($info_sendto['email'])) $sendto[] = trim($info_sendto['firstname'] . " " . $info_sendto['lastname']) . " <" . $info_sendto['email'] . ">";
//Contact type
$recipient = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1') . ' (' . strtolower($info_sendto['libelle']) . ')';
$message .= (!empty($recipient) ? $langs->trans('TicketNotificationRecipient') . ' : ' . $recipient . "\n" : '');
}
}
$message .= "\n";
// URL ticket
$url_internal_ticket = dol_buildpath('/ticket/card.php', 2) . '?track_id=' . $object->track_id;
// altairis: make html link on url
$message .= "\n" . $langs->trans('TicketNotificationEmailBodyInfosTrackUrlinternal') . ' : ' . '<a href="' . $url_internal_ticket . '">' . $object->track_id . '</a>' . "\n";
// Add global email address recipient
// altairis: use new TICKET_NOTIFICATION_EMAIL_TO configuration variable
if ($conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS && !in_array($conf->global->TICKET_NOTIFICATION_EMAIL_TO, $sendto)) {
if(!empty($conf->global->TICKET_NOTIFICATION_EMAIL_TO)) $sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_TO;
}
// altairis: dont try to send email if no recipient
if (!empty($sendto)) {
$this->sendTicketMessageByEmail($subject, $message, '', $sendto);
}
}
/*
* Email for externals users if not private
*/
if (empty($object->private)) {
// Retrieve email of all contacts (external)
$external_contacts = $object->getInfosTicketExternalContact();
// If no contact, get email from thirdparty
if (is_array($external_contacts) && count($external_contacts) === 0) {
if (!empty($object->fk_soc)) {
$object->fetch_thirdparty($object->fk_soc);
$array_company = array(array('firstname' => '', 'lastname' => $object->thirdparty->name, 'email' => $object->thirdparty->email, 'libelle' => $langs->transnoentities('Customer'), 'socid' => $object->thirdparty->id));
$external_contacts = array_merge($external_contacts, $array_company);
} elseif (empty($object->fk_soc) && !empty($object->origin_email)) {
$array_external = array(array('firstname' => '', 'lastname' => $object->origin_email, 'email' => $object->thirdparty->email, 'libelle' => $langs->transnoentities('Customer'), 'socid' => $object->thirdparty->id));
$external_contacts = array_merge($external_contacts, $array_external);
}
}
$sendto = array();
if (is_array($external_contacts) && count($external_contacts) > 0) {
// altairis: get default subject for email to external contacts
$label_title = empty($conf->global->MAIN_APPLICATION_TITLE) ? $mysoc->name : $conf->global->MAIN_APPLICATION_TITLE;
$subject = GETPOST('subject') ? GETPOST('subject') : '[' . $label_title . '- ticket #' . $object->track_id . '] ' . $langs->trans('TicketNewMessage');
$message_intro = GETPOST('mail_intro') ? GETPOST('mail_intro') : $conf->global->TICKET_MESSAGE_MAIL_INTRO;
$message_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
// We put intro after
$message = GETPOST('message');
$message .= "\n\n";
foreach ($external_contacts as $key => $info_sendto) {
// altairis: avoid duplicate emails to external contacts
if ($info_sendto['id'] == $user->contactid) {
continue;
}
if ($info_sendto['email'] != '' && $info_sendto['email'] != $object->origin_email) {
if(!empty($info_sendto['email'])) $sendto[] = trim($info_sendto['firstname'] . " " . $info_sendto['lastname']) . " <" . $info_sendto['email'] . ">";
$recipient = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1') . ' (' . strtolower($info_sendto['libelle']) . ')';
$message .= (!empty($recipient) ? $langs->trans('TicketNotificationRecipient') . ' : ' . $recipient . "\n" : '');
}
}
// If public interface is not enable, use link to internal page into mail
$url_public_ticket = (!empty($conf->global->TICKET_ENABLE_PUBLIC_INTERFACE) ?
(!empty($conf->global->TICKET_URL_PUBLIC_INTERFACE) ?
$conf->global->TICKET_URL_PUBLIC_INTERFACE . '/view.php' :
dol_buildpath('/public/ticket/view.php', 2)
) :
dol_buildpath('/ticket/card.php', 2)
) . '?track_id=' . $object->track_id;
$message .= "\n" . $langs->trans('TicketNewEmailBodyInfosTrackUrlCustomer') . ' : ' . '<a href="' . $url_public_ticket . '">' . $object->track_id . '</a>' . "\n";
// Build final message
$message = $message_intro . $message;
// Add signature
$message .= '<br>' . $message_signature;
if (!empty($object->origin_email)) {
$sendto[] = $object->origin_email;
}
if ($object->fk_soc > 0 && ! in_array($object->origin_email, $sendto)) {
$object->socid = $object->fk_soc;
$object->fetch_thirdparty();
if(!empty($object->thirdparty->email)) $sendto[] = $object->thirdparty->email;
}
// altairis: Add global email address reciepient
if ($conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS && !in_array($conf->global->TICKET_NOTIFICATION_EMAIL_TO, $sendto)) {
if(!empty($conf->global->TICKET_NOTIFICATION_EMAIL_TO)) $sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_TO;
}
// altairis: dont try to send email when no recipient
if (!empty($sendto)) {
$this->sendTicketMessageByEmail($subject, $message, '', $sendto);
}
}
}
}
$this->copyFilesForTicket();
// Set status to "answered" if not set yet, only for internal users
if ($object->fk_statut < 3 && !$user->societe_id) {
$object->setStatut(3);
}
return 1;
} else {
setEventMessages($object->error, $object->errors, 'errors');
return -1;
}
} else {
setEventMessages($this->error, $this->errors, 'errors');
return -1;
}
}
/**
* Add new message on a ticket (public area)
*
* @param User $user User for action
* @param string $action Action string
* @return void
*/
private function newMessagePublic($user, &$action)
{
global $mysoc, $conf, $langs;
$object = new Ticket($this->db);
$error = 0;
$ret = $object->fetch('', '', GETPOST('track_id', 'alpha'));
$object->socid = $object->fk_soc;
$object->fetch_thirdparty();
if ($ret < 0) {
$error++;
array_push($this->errors, $langs->trans("ErrorTicketIsNotValid"));
$action = '';
}
if (!GETPOST("message")) {
$error++;
array_push($this->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("message")));
$action = 'add_message';
}
if (!$error) {
$object->message = (string) GETPOST("message");
$id = $object->createTicketMessage($user);
if ($id <= 0) {
$error++;
$this->error = $object->error;
$this->errors = $object->errors;
$action = 'add_message';
}
if (!$error && $id > 0) {
setEventMessages($langs->trans('TicketMessageSuccessfullyAdded'), null, 'mesgs');
// Retrieve internal contact datas
$internal_contacts = $object->getInfosTicketInternalContact();
$sendto = array();
if (is_array($internal_contacts) && count($internal_contacts) > 0) {
$subject = '[' . $mysoc->name . '- ticket #' . $object->track_id . '] ' . $langs->trans('TicketNewMessage');
$message = $langs->trans('TicketMessageMailIntroAutoNewPublicMessage', $object->subject);
$message .= "\n";
$message .= GETPOST('message');
$message .= "\n";
// Coordonnées client
if ($object->thirdparty->id > 0) {
$message .= "\n\n";
$message .= "==============================================\n";
$message .= $langs->trans('Thirparty') . " : " . $object->thirdparty->name;
$message .= !empty($object->thirdparty->town) ? $langs->trans('Town') . " : " . $object->thirdparty->town : '';
$message .= "\n";
$message .= !empty($object->thirdparty->phone) ? $langs->trans('Phone') . " : " . $object->thirdparty->phone : '';
$message .= "\n";
}
// Build array to display recipient list
foreach ($internal_contacts as $key => $info_sendto) {
if ($info_sendto['email'] != '') {
$sendto[] = trim($info_sendto['firstname'] . " " . $info_sendto['lastname']) . " <" . $info_sendto['email'] . ">";
}
// Contact type
$recipient = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1') . ' (' . strtolower($info_sendto['libelle']) . ')';
$message .= (!empty($recipient) ? $langs->trans('TicketNotificationRecipient') . ' : ' . $recipient . "\n" : '');
$message .= "\n";
}
// URL ticket
$url_internal_ticket = dol_buildpath('/ticket/card.php', 2) . '?track_id=' . $object->track_id;
$message .= "\n" . $langs->trans('TicketNotificationEmailBodyInfosTrackUrlinternal') . ' : ' . $url_internal_ticket . "\n";
$message .= "\n\n";
$message_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
// Add global email address reciepient
if ($conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS && !in_array($conf->global->TICKET_NOTIFICATION_EMAIL_FROM, $sendto)) {
$sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_FROM;
}
$this->sendTicketMessageByEmail($subject, $message, '', $sendto);
}
/*
* Email for externals users if not private
*/
// Retrieve email of all contacts external
$external_contacts = $object->getInfosTicketExternalContact();
$sendto = array();
if (is_array($external_contacts) && count($external_contacts) > 0) {
$subject = '[' . $mysoc->name . '- ticket #' . $object->track_id . '] ' . $langs->trans('TicketNewMessage');
$message = $langs->trans('TicketMessageMailIntroAutoNewPublicMessage', $object->subject);
$message .= "\n";
$message .= GETPOST('message');
$message .= "\n\n";
$message_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
foreach ($external_contacts as $key => $info_sendto) {
if ($info_sendto['email'] != '') {
$sendto[] = trim($info_sendto['firstname'] . " " . $info_sendto['lastname']) . " <" . $info_sendto['email'] . ">";
}
$recipient = '';
$recipient = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1') . ' (' . strtolower($info_sendto['libelle']) . ')';
$message .= (!empty($recipient) ? $langs->trans('TicketNotificationRecipient') . ' : ' . $recipient . "\n" : '');
}
$url_public_ticket = ($conf->global->TICKET_URL_PUBLIC_INTERFACE ? $conf->global->TICKET_URL_PUBLIC_INTERFACE . '/view.php' : dol_buildpath('/public/ticket/view.php', 2)) . '?track_id=' . $object->track_id;
$message .= "\n\n" . $langs->trans('TicketNewEmailBodyInfosTrackUrlCustomer') . ' : ' . $url_public_ticket . "\n";
// Add signature
$message .= '\n\n' . $message_signature;
if (!empty($object->origin_email) && !in_array($object->origin_email, $sendto)) {
$sendto[] = $object->origin_email;
}
if ($object->fk_soc > 0 && !in_array($object->origin_email, $sendto)) {
$sendto[] = $object->thirdparty->email;
}
$this->sendTicketMessageByEmail($subject, $message, '', $sendto);
}
$this->copyFilesForTicket();
$url = 'view.php?action=view_ticket&track_id=' . $object->track_id;
header("Location: " . $url);
exit;
} else {
setEventMessages($object->error, $object->errors, 'errors');
}
} else {
setEventMessages($this->error, $this->errors, 'errors');
}
}
/**
* Fetch object
*
@ -1129,6 +286,8 @@ class ActionsTicket
public function viewTicketOriginalMessage($user, $action, $object)
{
global $langs;
print '<!-- initial message of ticket -->'."\n";
if (!empty($user->rights->ticket->manage) && $action == 'edit_message_init') {
// MESSAGE
@ -1169,14 +328,15 @@ class ActionsTicket
//print '<div>' . $object->message . '</div>';
}
if ($user->rights->ticket->manage && $action == 'edit_message_init') {
print '<div class="center">';
print ' <input type="submit" class="button" value="' . $langs->trans('Modify') . '">';
print ' <input type="submit" class="button" name="cancel" value="' . $langs->trans('Cancel') . '">';
print '</div>';
}
print '</td>';
print '</tr>';
print '</table>';
if ($user->rights->ticket->manage && $action == 'edit_message_init') {
print ' <input type="submit" class="button" value="' . $langs->trans('Modify') . '">';
print ' <input type="submit" class="button" name="cancel" value="' . $langs->trans('Cancel') . '">';
print '</form>';
}
}
/**
* View html list of message for ticket
@ -1405,53 +565,6 @@ class ActionsTicket
}
}
/**
* Copy files into ticket directory
* Used for files linked into messages
*
* @return void
*/
public function copyFilesForTicket()
{
global $conf, $object;
// Create form object
include_once DOL_DOCUMENT_ROOT . '/core/class/html.formmail.class.php';
include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php';
include_once DOL_DOCUMENT_ROOT . '/core/lib/images.lib.php';
$maxwidthsmall = 270;
$maxheightsmall = 150;
$maxwidthmini = 128;
$maxheightmini = 72;
$formmail = new FormMail($this->db);
$attachedfiles = $formmail->get_attached_files();
$filepath = $attachedfiles['paths'];
$filename = $attachedfiles['names'];
$mimetype = $attachedfiles['mimes'];
// Copy files into ticket directory
$destdir = $conf->ticket->dir_output . '/' . $object->track_id;
if (!dol_is_dir($destdir)) {
dol_mkdir($destdir);
}
foreach ($filename as $i => $val) {
$res = dol_move($filepath[$i], $destdir . '/' . $filename[$i]);
if (image_format_supported($destdir . '/' . $filename[$i]) == 1) {
// Create small thumbs for image (Ratio is near 16/9)
// Used on logon for example
$imgThumbSmall = vignette($destdir . '/' . $filename[$i], $maxwidthsmall, $maxheightsmall, '_small', 50, "thumbs");
// Create mini thumbs for image (Ratio is near 16/9)
// Used on menu or for setup page for example
$imgThumbMini = vignette($destdir . '/' . $filename[$i], $maxwidthmini, $maxheightmini, '_mini', 50, "thumbs");
}
$formmail->remove_attached_files($i);
}
}
/**
* Print html navbar with link to set ticket status
*
@ -1490,7 +603,7 @@ class ActionsTicket
$urlforbutton = $_SERVER['PHP_SELF'] . '?track_id=' . $object->track_id . '&action=set_status&new_status=' . $status;
}
print '<a class="button" href="' . $urlforbutton . '">';
print '<a class="button buttonticket" href="' . $urlforbutton . '">';
print img_picto($langs->trans($object->statuts_short[$status]), 'statut' . $status . '.png@ticket') . ' ' . $langs->trans($object->statuts_short[$status]);
print '</a>';
print '</div>';

437
htdocs/ticket/class/ticket.class.php
View File

@ -25,8 +25,7 @@
// Put here all includes required by your class file
require_once DOL_DOCUMENT_ROOT . "/core/class/commonobject.class.php";
require_once DOL_DOCUMENT_ROOT . '/fichinter/class/fichinter.class.php';
//require_once DOL_DOCUMENT_ROOT."/societe/class/societe.class.php";
//require_once DOL_DOCUMENT_ROOT."/product/class/product.class.php";
require_once DOL_DOCUMENT_ROOT . '/core/lib/ticket.lib.php';
/**
@ -66,7 +65,7 @@ class Ticket extends CommonObject
/**
* @var string Hash to identify ticket
* @var string Hash to identify ticket publically
*/
public $track_id;
@ -186,19 +185,19 @@ class Ticket extends CommonObject
'origin_email' => array('type'=>'mail', 'label'=>'OriginEmail', 'visible'=>-2, 'enabled'=>1, 'position'=>16, 'notnull'=>1, 'index'=>1, 'searchall'=>1, 'comment'=>"Reference of object"),
'subject' => array('type'=>'varchar(255)', 'label'=>'Subject', 'visible'=>1, 'enabled'=>1, 'position'=>18, 'notnull'=>-1, 'searchall'=>1, 'help'=>""),
'type_code' => array('type'=>'varchar(32)', 'label'=>'Type', 'visible'=>1, 'enabled'=>1, 'position'=>20, 'notnull'=>-1, 'searchall'=>1, 'help'=>"", 'css'=>'maxwidth100'),
'category_code' => array('type'=>'varchar(32)', 'label'=>'TicketGroup', 'visible'=>-1, 'enabled'=>1, 'position'=>21, 'notnull'=>-1, 'searchall'=>1, 'help'=>"", 'css'=>'maxwidth100'),
'severity_code' => array('type'=>'varchar(32)', 'label'=>'Severity', 'visible'=>1, 'enabled'=>1, 'position'=>22, 'notnull'=>-1, 'searchall'=>1, 'help'=>"", 'css'=>'maxwidth100'),
'category_code' => array('type'=>'varchar(32)', 'label'=>'TicketGroup', 'visible'=>-1, 'enabled'=>1, 'position'=>21, 'notnull'=>-1, 'help'=>"", 'css'=>'maxwidth100'),
'severity_code' => array('type'=>'varchar(32)', 'label'=>'Severity', 'visible'=>1, 'enabled'=>1, 'position'=>22, 'notnull'=>-1, 'help'=>"", 'css'=>'maxwidth100'),
'fk_soc' => array('type'=>'integer:Societe:societe/class/societe.class.php', 'label'=>'ThirdParty', 'visible'=>1, 'enabled'=>1, 'position'=>50, 'notnull'=>-1, 'index'=>1, 'searchall'=>1, 'help'=>"LinkToThirparty"),
'notify_tiers_at_create' => array('type'=>'integer', 'label'=>'NotifyThirdparty', 'visible'=>-1, 'enabled'=>0, 'position'=>51, 'notnull'=>1, 'index'=>1),
'fk_project' => array('type'=>'integer:Project:projet/class/project.class.php', 'label'=>'Project', 'visible'=>-1, 'enabled'=>1, 'position'=>52, 'notnull'=>-1, 'index'=>1, 'searchall'=>1, 'help'=>"LinkToProject"),
'timing' => array('type'=>'varchar(20)', 'label'=>'Timing', 'visible'=>-1, 'enabled'=>1, 'position'=>42, 'notnull'=>-1, 'searchall'=>1, 'help'=>""),
'fk_project' => array('type'=>'integer:Project:projet/class/project.class.php', 'label'=>'Project', 'visible'=>-1, 'enabled'=>1, 'position'=>52, 'notnull'=>-1, 'index'=>1, 'help'=>"LinkToProject"),
'timing' => array('type'=>'varchar(20)', 'label'=>'Timing', 'visible'=>-1, 'enabled'=>1, 'position'=>42, 'notnull'=>-1, 'help'=>""),
'datec' => array('type'=>'datetime', 'label'=>'DateCreation', 'visible'=>1, 'enabled'=>1, 'position'=>500, 'notnull'=>1),
'date_read' => array('type'=>'datetime', 'label'=>'TicketReadOn', 'visible'=>1, 'enabled'=>1, 'position'=>500, 'notnull'=>1),
'fk_user_assign' => array('type'=>'integer:User:user/class/user.class.php', 'label'=>'AssignedTo', 'visible'=>1, 'enabled'=>1, 'position'=>505, 'notnull'=>1),
'date_close' => array('type'=>'datetime', 'label'=>'TicketCloseOn', 'visible'=>1, 'enabled'=>1, 'position'=>510, 'notnull'=>1),
'tms' => array('type'=>'timestamp', 'label'=>'DateModification', 'visible'=>-1, 'enabled'=>1, 'position'=>520, 'notnull'=>1),
'message' => array('type'=>'text', 'label'=>'Message', 'visible'=>-2, 'enabled'=>1, 'position'=>540, 'notnull'=>-1,),
'progress' => array('type'=>'varchar(100)', 'label'=>'Progression', 'visible'=>-1, 'enabled'=>1, 'position'=>540, 'notnull'=>-1, 'searchall'=>1, 'css'=>'right', 'help'=>""),
'progress' => array('type'=>'varchar(100)', 'label'=>'Progression', 'visible'=>-1, 'enabled'=>1, 'position'=>540, 'notnull'=>-1, 'css'=>'right', 'help'=>""),
'resolution' => array('type'=>'integer', 'label'=>'Resolution', 'visible'=>-1, 'enabled'=>1, 'position'=>550, 'notnull'=>1),
'fk_statut' => array('type'=>'integer', 'label'=>'Status', 'visible'=>1, 'enabled'=>1, 'position'=>600, 'notnull'=>1, 'index'=>1, 'arrayofkeyval'=>array(0 => 'Unread', 1 => 'Read', 3 => 'Answered', 4 => 'Assigned', 5 => 'InProgress', 6 => 'Waiting', 8 => 'Closed', 9 => 'Deleted'))
);
@ -327,11 +326,14 @@ class Ticket extends CommonObject
global $conf, $langs;
$error = 0;
// Clean parameters
$this->datec = dol_now();
if (empty($this->track_id)) $this->track_id = generate_random_id(16);
// Check more parameters
// If error, this->errors[] is filled
$result = $this->verify();
if ($result >= 0) {
// Insert request
$sql = "INSERT INTO " . MAIN_DB_PREFIX . "ticket(";
@ -1749,11 +1751,12 @@ class Ticket extends CommonObject
/**
* Close a ticket
*
* @return int <0 if KO, >0 if OK
* @param User $user User that close
* @return int <0 if KO, >0 if OK
*/
public function close()
public function close(User $user)
{
global $conf, $user, $langs;
global $conf, $langs;
if ($this->fk_statut != 9) { // not closed
$this->db->begin();
@ -1774,7 +1777,7 @@ class Ticket extends CommonObject
foreach ($this->linkedObjectsIds['fichinter'] as $fichinter_id) {
$fichinter = new Fichinter($this->db);
$fichinter->fetch($fichinter_id);
if($fichinter->statut == 0) {
if ($fichinter->statut == 0) {
$result = $fichinter->setValid($user);
if (!$result) {
$this->errors[] = $fichinter->error;
@ -2430,6 +2433,416 @@ class Ticket extends CommonObject
}
return false;
}
/**
* Copy files into ticket directory
* Used for files linked into messages
*
* @return void
*/
public function copyFilesForTicket()
{
global $conf;
// Create form object
include_once DOL_DOCUMENT_ROOT . '/core/class/html.formmail.class.php';
include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php';
include_once DOL_DOCUMENT_ROOT . '/core/lib/images.lib.php';
$maxwidthsmall = 270;
$maxheightsmall = 150;
$maxwidthmini = 128;
$maxheightmini = 72;
$formmail = new FormMail($this->db);
$attachedfiles = $formmail->get_attached_files();
$filepath = $attachedfiles['paths'];
$filename = $attachedfiles['names'];
$mimetype = $attachedfiles['mimes'];
// Copy files into ticket directory
$destdir = $conf->ticket->dir_output . '/' . $this->ref;
if (!dol_is_dir($destdir)) {
dol_mkdir($destdir);
}
foreach ($filename as $i => $val) {
$res = dol_move($filepath[$i], $destdir . '/' . $filename[$i]);
if (image_format_supported($destdir . '/' . $filename[$i]) == 1) {
// Create small thumbs for image (Ratio is near 16/9)
// Used on logon for example
$imgThumbSmall = vignette($destdir . '/' . $filename[$i], $maxwidthsmall, $maxheightsmall, '_small', 50, "thumbs");
// Create mini thumbs for image (Ratio is near 16/9)
// Used on menu or for setup page for example
$imgThumbMini = vignette($destdir . '/' . $filename[$i], $maxwidthmini, $maxheightmini, '_mini', 50, "thumbs");
}
$formmail->remove_attached_files($i);
}
}
/**
* Add new message on a ticket (private area)
*
* @param User $user User for action
* @param string $action Action string
* @return int
*/
public function newMessage($user, &$action)
{
global $mysoc, $conf, $langs;
if (!class_exists('Contact')) {
include_once DOL_DOCUMENT_ROOT . '/contact/class/contact.class.php';
}
$contactstatic = new Contact($this->db);
$object = new Ticket($this->db);
$error = 0;
$ret = $object->fetch('', '', GETPOST('track_id', 'alpha'));
$object->socid = $object->fk_soc;
$object->fetch_thirdparty();
if ($ret < 0) {
$error++;
array_push($this->errors, $langs->trans("ErrorTicketIsNotValid"));
$action = '';
}
if (!GETPOST("message")) {
$error++;
array_push($this->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("message")));
$action = 'add_message';
}
if (!$error) {
$object->message = GETPOST("message");
$object->private = GETPOST("private_message");
$send_email = GETPOST('send_email', 'int');
$id = $object->createTicketMessage($user);
if ($id <= 0) {
$error++;
$this->errors = $object->error;
$this->errors = $object->errors;
$action = 'add_message';
}
if (!$error && $id > 0) {
setEventMessages($langs->trans('TicketMessageSuccessfullyAdded'), null, 'mesgs');
/*
* Send email to linked contacts
*/
if ($send_email > 0) {
// Retrieve internal contact datas
$internal_contacts = $object->getInfosTicketInternalContact();
$sendto = array();
if (is_array($internal_contacts) && count($internal_contacts) > 0) {
// altairis: set default subject
$label_title = empty($conf->global->MAIN_APPLICATION_TITLE) ? $mysoc->name : $conf->global->MAIN_APPLICATION_TITLE;
$subject = GETPOST('subject') ? GETPOST('subject') : '[' . $label_title . '- ticket #' . $object->track_id . '] ' . $langs->trans('TicketNewMessage');
$message_intro = $langs->trans('TicketNotificationEmailBody', "#" . $object->id);
$message_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
$message = $langs->trans('TicketMessageMailIntroText');
$message .= "\n\n";
$message .= GETPOST('message');
// Coordonnées client
$message .= "\n\n";
$message .= "==============================================\n";
$message .= !empty($object->thirdparty->name) ? $langs->trans('Thirdparty') . " : " . $object->thirdparty->name : '';
$message .= !empty($object->thirdparty->town) ? "\n" . $langs->trans('Town') . " : " . $object->thirdparty->town : '';
$message .= !empty($object->thirdparty->phone) ? "\n" . $langs->trans('Phone') . " : " . $object->thirdparty->phone : '';
// Build array to display recipient list
foreach ($internal_contacts as $key => $info_sendto) {
// altairis: avoid duplicate notifications
if ($info_sendto['id'] == $user->id) {
continue;
}
if ($info_sendto['email'] != '') {
if(!empty($info_sendto['email'])) $sendto[] = trim($info_sendto['firstname'] . " " . $info_sendto['lastname']) . " <" . $info_sendto['email'] . ">";
//Contact type
$recipient = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1') . ' (' . strtolower($info_sendto['libelle']) . ')';
$message .= (!empty($recipient) ? $langs->trans('TicketNotificationRecipient') . ' : ' . $recipient . "\n" : '');
}
}
$message .= "\n";
// URL ticket
$url_internal_ticket = dol_buildpath('/ticket/card.php', 2) . '?track_id=' . $object->track_id;
// altairis: make html link on url
$message .= "\n" . $langs->trans('TicketNotificationEmailBodyInfosTrackUrlinternal') . ' : ' . '<a href="' . $url_internal_ticket . '">' . $object->track_id . '</a>' . "\n";
// Add global email address recipient
// altairis: use new TICKET_NOTIFICATION_EMAIL_TO configuration variable
if ($conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS && !in_array($conf->global->TICKET_NOTIFICATION_EMAIL_TO, $sendto)) {
if(!empty($conf->global->TICKET_NOTIFICATION_EMAIL_TO)) $sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_TO;
}
// altairis: dont try to send email if no recipient
if (!empty($sendto)) {
$this->sendTicketMessageByEmail($subject, $message, '', $sendto);
}
}
/*
* Email for externals users if not private
*/
if (empty($object->private)) {
// Retrieve email of all contacts (external)
$external_contacts = $object->getInfosTicketExternalContact();
// If no contact, get email from thirdparty
if (is_array($external_contacts) && count($external_contacts) === 0) {
if (!empty($object->fk_soc)) {
$object->fetch_thirdparty($object->fk_soc);
$array_company = array(array('firstname' => '', 'lastname' => $object->thirdparty->name, 'email' => $object->thirdparty->email, 'libelle' => $langs->transnoentities('Customer'), 'socid' => $object->thirdparty->id));
$external_contacts = array_merge($external_contacts, $array_company);
} elseif (empty($object->fk_soc) && !empty($object->origin_email)) {
$array_external = array(array('firstname' => '', 'lastname' => $object->origin_email, 'email' => $object->thirdparty->email, 'libelle' => $langs->transnoentities('Customer'), 'socid' => $object->thirdparty->id));
$external_contacts = array_merge($external_contacts, $array_external);
}
}
$sendto = array();
if (is_array($external_contacts) && count($external_contacts) > 0) {
// altairis: get default subject for email to external contacts
$label_title = empty($conf->global->MAIN_APPLICATION_TITLE) ? $mysoc->name : $conf->global->MAIN_APPLICATION_TITLE;
$subject = GETPOST('subject') ? GETPOST('subject') : '[' . $label_title . '- ticket #' . $object->track_id . '] ' . $langs->trans('TicketNewMessage');
$message_intro = GETPOST('mail_intro') ? GETPOST('mail_intro') : $conf->global->TICKET_MESSAGE_MAIL_INTRO;
$message_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
// We put intro after
$message = GETPOST('message');
$message .= "\n\n";
foreach ($external_contacts as $key => $info_sendto) {
// altairis: avoid duplicate emails to external contacts
if ($info_sendto['id'] == $user->contactid) {
continue;
}
if ($info_sendto['email'] != '' && $info_sendto['email'] != $object->origin_email) {
if(!empty($info_sendto['email'])) $sendto[] = trim($info_sendto['firstname'] . " " . $info_sendto['lastname']) . " <" . $info_sendto['email'] . ">";
$recipient = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1') . ' (' . strtolower($info_sendto['libelle']) . ')';
$message .= (!empty($recipient) ? $langs->trans('TicketNotificationRecipient') . ' : ' . $recipient . "\n" : '');
}
}
// If public interface is not enable, use link to internal page into mail
$url_public_ticket = (!empty($conf->global->TICKET_ENABLE_PUBLIC_INTERFACE) ?
(!empty($conf->global->TICKET_URL_PUBLIC_INTERFACE) ?
$conf->global->TICKET_URL_PUBLIC_INTERFACE . '/view.php' :
dol_buildpath('/public/ticket/view.php', 2)
) :
dol_buildpath('/ticket/card.php', 2)
) . '?track_id=' . $object->track_id;
$message .= "\n" . $langs->trans('TicketNewEmailBodyInfosTrackUrlCustomer') . ' : ' . '<a href="' . $url_public_ticket . '">' . $object->track_id . '</a>' . "\n";
// Build final message
$message = $message_intro . $message;
// Add signature
$message .= '<br>' . $message_signature;
if (!empty($object->origin_email)) {
$sendto[] = $object->origin_email;
}
if ($object->fk_soc > 0 && ! in_array($object->origin_email, $sendto)) {
$object->socid = $object->fk_soc;
$object->fetch_thirdparty();
if(!empty($object->thirdparty->email)) $sendto[] = $object->thirdparty->email;
}
// altairis: Add global email address reciepient
if ($conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS && !in_array($conf->global->TICKET_NOTIFICATION_EMAIL_TO, $sendto)) {
if(!empty($conf->global->TICKET_NOTIFICATION_EMAIL_TO)) $sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_TO;
}
// altairis: dont try to send email when no recipient
if (!empty($sendto)) {
$this->sendTicketMessageByEmail($subject, $message, '', $sendto);
}
}
}
}
$object->copyFilesForTicket();
// Set status to "answered" if not set yet, only for internal users
if ($object->fk_statut < 3 && !$user->societe_id) {
$object->setStatut(3);
}
return 1;
} else {
setEventMessages($object->error, $object->errors, 'errors');
return -1;
}
} else {
setEventMessages($this->error, $this->errors, 'errors');
return -1;
}
}
/**
* Add new message on a ticket (public area)
*
* @param User $user User for action
* @param string $action Action string
* @return void
*/
public function newMessagePublic($user, &$action)
{
global $mysoc, $conf, $langs;
$object = new Ticket($this->db);
$error = 0;
$ret = $object->fetch('', '', GETPOST('track_id', 'alpha'));
$object->socid = $object->fk_soc;
$object->fetch_thirdparty();
if ($ret < 0) {
$error++;
array_push($this->errors, $langs->trans("ErrorTicketIsNotValid"));
$action = '';
}
if (!GETPOST("message")) {
$error++;
array_push($this->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("message")));
$action = 'add_message';
}
if (!$error) {
$object->message = (string) GETPOST("message");
$id = $object->createTicketMessage($user);
if ($id <= 0) {
$error++;
$this->error = $object->error;
$this->errors = $object->errors;
$action = 'add_message';
}
if (!$error && $id > 0) {
setEventMessages($langs->trans('TicketMessageSuccessfullyAdded'), null, 'mesgs');
// Retrieve internal contact datas
$internal_contacts = $object->getInfosTicketInternalContact();
$sendto = array();
if (is_array($internal_contacts) && count($internal_contacts) > 0) {
$subject = '[' . $mysoc->name . '- ticket #' . $object->track_id . '] ' . $langs->trans('TicketNewMessage');
$message = $langs->trans('TicketMessageMailIntroAutoNewPublicMessage', $object->subject);
$message .= "\n";
$message .= GETPOST('message');
$message .= "\n";
// Coordonnées client
if ($object->thirdparty->id > 0) {
$message .= "\n\n";
$message .= "==============================================\n";
$message .= $langs->trans('Thirparty') . " : " . $object->thirdparty->name;
$message .= !empty($object->thirdparty->town) ? $langs->trans('Town') . " : " . $object->thirdparty->town : '';
$message .= "\n";
$message .= !empty($object->thirdparty->phone) ? $langs->trans('Phone') . " : " . $object->thirdparty->phone : '';
$message .= "\n";
}
// Build array to display recipient list
foreach ($internal_contacts as $key => $info_sendto) {
if ($info_sendto['email'] != '') {
$sendto[] = trim($info_sendto['firstname'] . " " . $info_sendto['lastname']) . " <" . $info_sendto['email'] . ">";
}
// Contact type
$recipient = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1') . ' (' . strtolower($info_sendto['libelle']) . ')';
$message .= (!empty($recipient) ? $langs->trans('TicketNotificationRecipient') . ' : ' . $recipient . "\n" : '');
$message .= "\n";
}
// URL ticket
$url_internal_ticket = dol_buildpath('/ticket/card.php', 2) . '?track_id=' . $object->track_id;
$message .= "\n" . $langs->trans('TicketNotificationEmailBodyInfosTrackUrlinternal') . ' : ' . $url_internal_ticket . "\n";
$message .= "\n\n";
$message_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
// Add global email address reciepient
if ($conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS && !in_array($conf->global->TICKET_NOTIFICATION_EMAIL_FROM, $sendto)) {
$sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_FROM;
}
$this->sendTicketMessageByEmail($subject, $message, '', $sendto);
}
/*
* Email for externals users if not private
*/
// Retrieve email of all contacts external
$external_contacts = $object->getInfosTicketExternalContact();
$sendto = array();
if (is_array($external_contacts) && count($external_contacts) > 0) {
$subject = '[' . $mysoc->name . '- ticket #' . $object->track_id . '] ' . $langs->trans('TicketNewMessage');
$message = $langs->trans('TicketMessageMailIntroAutoNewPublicMessage', $object->subject);
$message .= "\n";
$message .= GETPOST('message');
$message .= "\n\n";
$message_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
foreach ($external_contacts as $key => $info_sendto) {
if ($info_sendto['email'] != '') {
$sendto[] = trim($info_sendto['firstname'] . " " . $info_sendto['lastname']) . " <" . $info_sendto['email'] . ">";
}
$recipient = '';
$recipient = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1') . ' (' . strtolower($info_sendto['libelle']) . ')';
$message .= (!empty($recipient) ? $langs->trans('TicketNotificationRecipient') . ' : ' . $recipient . "\n" : '');
}
$url_public_ticket = ($conf->global->TICKET_URL_PUBLIC_INTERFACE ? $conf->global->TICKET_URL_PUBLIC_INTERFACE . '/view.php' : dol_buildpath('/public/ticket/view.php', 2)) . '?track_id=' . $object->track_id;
$message .= "\n\n" . $langs->trans('TicketNewEmailBodyInfosTrackUrlCustomer') . ' : ' . $url_public_ticket . "\n";
// Add signature
$message .= '\n\n' . $message_signature;
if (!empty($object->origin_email) && !in_array($object->origin_email, $sendto)) {
$sendto[] = $object->origin_email;
}
if ($object->fk_soc > 0 && !in_array($object->origin_email, $sendto)) {
$sendto[] = $object->thirdparty->email;
}
$this->sendTicketMessageByEmail($subject, $message, '', $sendto);
}
$object->copyFilesForTicket();
$url = 'view.php?action=view_ticket&track_id=' . $object->track_id;
header("Location: " . $url);
exit;
} else {
setEventMessages($object->error, $object->errors, 'errors');
}
} else {
setEventMessages($this->error, $this->errors, 'errors');
}
}
}

6
htdocs/ticket/class/ticketstats.class.php
View File

@ -63,13 +63,13 @@ class TicketStats extends Stats
$this->where = " fk_statut > 0";
$this->where .= " AND entity = " . $conf->entity;
if ($this->socid) {
if ($this->socid > 0) {
$this->where .= " AND fk_soc = " . $this->socid;
}
if (is_array($this->userid) && count($this->userid) > 0) {
$this->where .= ' AND fk_user IN (' . join(',', $this->userid) . ')';
$this->where .= ' AND fk_user_create IN (' . join(',', $this->userid) . ')';
} elseif ($this->userid > 0) {
$this->where .= ' AND fk_user = ' . $this->userid;
$this->where .= ' AND fk_user_create = ' . $this->userid;
}
}

17
htdocs/ticket/contact.php
View File

@ -50,9 +50,6 @@ $source = GETPOST('source', 'alpha');
$ligne = GETPOST('ligne', 'int');
$lineid = GETPOST('lineid', 'int');
// Protection if external user
if ($user->societe_id > 0) {
$socid = $user->societe_id;
@ -64,8 +61,9 @@ $url_page_current = dol_buildpath('/ticket/contact.php', 1);
$object = new Ticket($db);
/*
* Ajout d'un nouveau contact
* Actions
*/
if ($action == 'addcontact' && $user->rights->ticket->write) {
@ -110,9 +108,12 @@ if ($action == 'deletecontact' && $user->rights->ticket->write) {
}
}
/*
* View
*/
$help_url = 'FR:DocumentationModuleTicket';
llxHeader('', $langs->trans("TicketContacts"), $help_url);
@ -121,12 +122,6 @@ $formcompany = new FormCompany($db);
$contactstatic = new Contact($db);
$userstatic = new User($db);
/* *************************************************************************** */
/* */
/* Mode vue et edition */
/* */
/* *************************************************************************** */
if ($id > 0 || !empty($track_id) || !empty($ref)) {
if ($object->fetch($id, $ref, $track_id) > 0)
{
@ -146,7 +141,7 @@ if ($id > 0 || !empty($track_id) || !empty($ref)) {
$head = ticket_prepare_head($object);
dol_fiche_head($head, 'contact', $langs->trans("Ticket"), 0, 'ticket');
dol_fiche_head($head, 'contact', $langs->trans("Ticket"), -1, 'ticket');
$morehtmlref ='<div class="refidno">';
$morehtmlref.= $object->subject;

11
htdocs/ticket/document.php
View File

@ -61,15 +61,10 @@ if (! $sortfield) $sortfield="position_name";
$object = new Ticket($db);
$result = $object->fetch($id, $ref, $track_id);
// to match document rules and compatibility
$old_ref = $object->ref;
$object->ref = $object->track_id;
if ($result < 0) {
setEventMessages($object->error, $object->errors, 'errors');
} else {
$upload_dir = $conf->ticket->dir_output . "/" . dol_sanitizeFileName($object->track_id);
$upload_dir = $conf->ticket->dir_output . "/" . dol_sanitizeFileName($object->ref);
}
@ -79,8 +74,6 @@ if ($result < 0) {
include_once DOL_DOCUMENT_ROOT . '/core/actions_linkedfiles.inc.php';
$object->ref = $old_ref;
/*
@ -193,7 +186,7 @@ if ($object->id)
$totalsize += $file['size'];
}
$object->ref = $object->track_id; // For compatibility we use track ID for directory
//$object->ref = $object->track_id; // For compatibility we use track ID for directory
$modulepart = 'ticket';
$permission = $user->rights->ticket->write;
$permtoedit = $user->rights->ticket->write;

37
htdocs/ticket/list.php
View File

@ -85,7 +85,7 @@ if (! $sortorder) $sortorder="DESC";
if (GETPOST('search_fk_status', 'alpha') == 'non_closed') $_GET['search_fk_statut'][]='openall'; // For backward compatibility
// Initialize array of search criterias
$search_all=trim(GETPOST("search_all", 'alpha'));
$search_all=trim(GETPOSTISSET("search_all")?GETPOSTISSET("search_all", 'alpha'):GETPOST('sall'));
$search=array();
foreach($object->fields as $key => $val)
{
@ -190,9 +190,6 @@ $socstatic = new Societe($db);
$help_url = '';
$title = $langs->trans('TicketList');
llxHeader('', $title, $help_url);
// Build and execute select
// --------------------------------------------------------------------
@ -216,7 +213,7 @@ else $sql.=" WHERE 1 = 1";
foreach($search as $key => $val)
{
if ($key == 'fk_statut')
if ($key == 'fk_statut')
{
$tmpstatus='';
if ($search['fk_statut'] == 'openall' || in_array('openall', $search['fk_statut'])) $tmpstatus.=($tmpstatus?',':'')."'0', '1', '3', '4', '5', '6'";
@ -225,8 +222,13 @@ foreach($search as $key => $val)
elseif (is_array($search[$key]) && count($search[$key])) $sql.=natural_search($key, join(',', $search[$key]), 2);
continue;
}
if ($key == 'fk_user_assign')
{
if ($search[$key] > 0) $sql.=natural_search($key, $search[$key], 2);
continue;
}
$mode_search=(($object->isInt($object->fields[$key]) || $object->isFloat($object->fields[$key]))?1:0);
if ($search[$key] != '') $sql.=natural_search($key, $search[$key], (($key == 'fk_statut')?2:$mode_search));
if ($search[$key] != '') $sql.=natural_search($key, $search[$key], $mode_search);
}
if ($search_all) $sql.= natural_search(array_keys($fieldstosearchall), $search_all);
if ($search_fk_soc) $sql.= natural_search('fk_soc', $search_fk_soc, 2);
@ -244,22 +246,6 @@ $parameters=array();
$reshook=$hookmanager->executeHooks('printFieldListWhere', $parameters, $object); // Note that $action and $object may have been modified by hook
$sql.=$hookmanager->resPrint;
/* If a group by is required
$sql.= " GROUP BY "
foreach($object->fields as $key => $val)
{
$sql.='t.'.$key.', ';
}
// Add fields from extrafields
if (! empty($extrafields->attributes[$object->table_element]['label'])) {
foreach ($extrafields->attributes[$object->table_element]['label'] as $key => $val) $sql.=($extrafields->attributes[$object->table_element]['type'][$key] != 'separate' ? "ef.".$key.', ' : '');
// Add where from hooks
$parameters=array();
$reshook=$hookmanager->executeHooks('printFieldListGroupBy',$parameters); // Note that $action and $object may have been modified by hook
$sql.=$hookmanager->resPrint;
$sql=preg_replace('/, $/','', $sql);
*/
$sql.=$db->order($sortfield, $sortorder);
// Count total nb of records
@ -306,6 +292,9 @@ if ($num == 1 && ! empty($conf->global->MAIN_SEARCH_DIRECT_OPEN_IF_ONLY_ONE) &&
// Output page
// --------------------------------------------------------------------
llxHeader('', $title, $help_url);
if ($socid && !$projectid && $user->rights->societe->lire) {
$socstat = new Societe($db);
$res = $socstat->fetch($socid);
@ -479,10 +468,10 @@ $objecttmp=new Ticket($db);
$trackid='tick'.$object->id;
include DOL_DOCUMENT_ROOT.'/core/tpl/massactions_pre.tpl.php';
if ($sall)
if ($search_all)
{
foreach($fieldstosearchall as $key => $val) $fieldstosearchall[$key]=$langs->trans($val);
print '<div class="divsearchfieldfilter">'.$langs->trans("FilterOnInto", $sall) . join(', ', $fieldstosearchall).'</div>';
print '<div class="divsearchfieldfilter">'.$langs->trans("FilterOnInto", $search_all) . join(', ', $fieldstosearchall).'</div>';
}
$moreforfilter = '';

17
htdocs/ticket/stats/index.php
View File

@ -24,6 +24,7 @@
require '../../main.inc.php';
require_once DOL_DOCUMENT_ROOT.'/ticket/class/actions_ticket.class.php';
require_once DOL_DOCUMENT_ROOT.'/ticket/class/ticketstats.class.php';
require_once DOL_DOCUMENT_ROOT.'/ticket/class/ticket.class.php';
require_once DOL_DOCUMENT_ROOT.'/core/class/dolgraph.class.php';
$WIDTH=DolGraph::getDefaultGraphSizeForStats('width');
@ -57,7 +58,7 @@ $langs->loadLangs(array('orders', 'companies', 'other', 'tickets'));
*/
$form=new Form($db);
//$formticket=new FormTicket($db);
$object=new Ticket($db);
$title=$langs->trans("Statistics");
$dir=$conf->ticket->dir_temp;
@ -69,7 +70,7 @@ print load_fiche_titre($title, '', 'title_ticket.png');
dol_mkdir($dir);
$stats = new TicketStats($db, $socid, ($userid>0?$userid:0));
if ($object_status != '' && $object_status >= -1) $stats->where .= ' AND c.fk_statut IN ('.$db->escape($object_status).')';
if ($object_status != '' && $object_status >= -1) $stats->where .= ' AND fk_statut IN ('.$db->escape($object_status).')';
// Build graphic number of object
@ -242,16 +243,8 @@ print '<tr><td class="left">'.$langs->trans("CreatedBy").'</td><td class="left">
print $form->select_dolusers($userid, 'userid', 1, '', 0, '', '', 0, 0, 0, '', 0, '', 'maxwidth300');
// Status
print '<tr><td class="left">'.$langs->trans("Status").'</td><td class="left">';
$liststatus=array(
Ticket::STATUS_NOT_READ=>$langs->trans("StatusNotRead"),
Ticket::STATUS_READ=>$langs->trans("StatusRead"),
Ticket::STATUS_ASSIGNED=>$langs->trans("StatusAssigned"),
Ticket::STATUS_IN_PROGRESS=>$langs->trans("StatusInProgress"),
Ticket::STATUS_ANSWERED=>$langs->trans("StatusAnswered"),
Ticket::STATUS_CLOSED=>$langs->trans("StatusClosed"),
Ticket::STATUS_WAITING=>$langs->trans("StatusWaiting")
);
print $form->selectarray('object_status', $liststatus, GETPOST('object_status', 'int'), -4);
$liststatus = $object->fields['fk_statut']['arrayofkeyval'];
print $form->selectarray('object_status', $liststatus, GETPOST('object_status', 'int'), -4, 0, 0, '', 1);
print '</td></tr>';
// Year
print '<tr><td class="left">'.$langs->trans("Year").'</td><td class="left">';

4
htdocs/user/group/list.php
View File

@ -184,6 +184,7 @@ if ($resql)
print_liste_field_titre("NbOfUsers", $_SERVER["PHP_SELF"], "nb", $param, "", '', $sortfield, $sortorder, 'center ');
print_liste_field_titre("NbOfPermissions", $_SERVER["PHP_SELF"], "nbpermissions", $param, "", '', $sortfield, $sortorder, 'center ');
print_liste_field_titre("DateCreationShort", $_SERVER["PHP_SELF"], "g.datec", $param, "", '', $sortfield, $sortorder, 'center ');
print_liste_field_titre("", $_SERVER["PHP_SELF"]);
print "</tr>\n";
$grouptemp = new UserGroup($db);
@ -212,7 +213,8 @@ if ($resql)
}
print '<td class="center">'.$obj->nb.'</td>';
print '<td class="center">'.$obj->nbpermissions.'</td>';
print '<td class="right nowrap">'.dol_print_date($db->jdate($obj->datec), "dayhour").'</td>';
print '<td class="center nowrap">'.dol_print_date($db->jdate($obj->datec), "dayhour").'</td>';
print '<td></td>';
print "</tr>\n";
$i++;
}