diff --git a/htdocs/langs/fr_FR/ticketsup.lang b/htdocs/langs/fr_FR/ticketsup.lang new file mode 100644 index 00000000000..2e5ce95a235 --- /dev/null +++ b/htdocs/langs/fr_FR/ticketsup.lang @@ -0,0 +1,301 @@ +# en_US lang file for module ticketsup +# Copyright (C) 2013 Jean-François FERRY +# +# This program is free software: you can redistribute it and/or modify +# it under the terms of the GNU General Public License as published by +# the Free Software Foundation, either version 3 of the License, or +# (at your option) any later version. +# +# This program is distributed in the hope that it will be useful, +# but WITHOUT ANY WARRANTY; without even the implied warranty of +# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the +# GNU General Public License for more details. +# +# You should have received a copy of the GNU General Public License +# along with this program. If not, see . + +# +# Generic +# + +Module56000Name=Billets +Module56000Desc=Système de ticket pour de l'assistance ou une demande d'accompagnement + +Permission56001=Voir tickets +Permission56002=Modifier des billets +Permission56003=Supprimer tickets +Permission56004=Gérer les tickets +Permission56005=Voir les tickets de tous les tiers (sauf pour les utilisateurs externes, toujours limité au tiers dont ils dépendent) + +TicketsupDictType=Type de ticket +TicketsupDictCategory=Catégories de tickets +TicketsupDictSeverity=Sévérité des tickets +TicketTypeShortBUGSOFT=Dysfonctionnement logiciel +TicketTypeShortBUGHARD=Dysfonctionnement matériel +TicketTypeShortCOM=Question commerciale +TicketTypeShortINCIDENT=Demande d'assistance +TicketTypeShortPROJET=Projet +TicketTypeShortOTHER=Autre + +TicketSeverityShortLOW=Faible +TicketSeverityShortNORMAL=Normal +TicketSeverityShortHIGH=Élevé +TicketSeverityShortBLOCKING=Critique/Bloquant + +ErrorBadEmailAddress=Field '%s' incorrect +MenuTicketsupMyAssign=Mes tickets +MenuTicketsupMyAssignNonClosed=Mes tickets ouverts +MenuListNonClosed=Tickets non fermés + +TypeContact_ticketsup_internal_CONTRIBUTOR=Contributeur +TypeContact_ticketsup_internal_SUPPORTTEC=Utilisateur assigné +TypeContact_ticketsup_external_SUPPORTCLI=Customer contact / incident tracking +TypeContact_ticketsup_external_CONTRIBUTOR=External contributor + +Notify_TICKETMESSAGE_SENTBYMAIL=Envoyée la réponse par email + +# Status +NotRead=Non lu +Read=Lu +Answered=Répondu +Assigned=assigné +InProgress=En cours +Waiting=En attente +Closed=Fermé +Deleted=Supprimé + +# Dict +Type=Type +Category=Catégorie +Severity=Sévérité + +# Email templates +MailToSendTicketsupMessage=To send email from ticket message + +# +# Admin page +# +TicketsupSetup=Ticket module setup +TicketSupSettings=Paramètres +TicketsupSetupPage= +TicketsupPublicAccess=A public interface requiring no identification is available at the following url +TicketsupSetupDictionaries=The type of application categories and severity level are configurable from dictionaries +TicketParamModule=Module variable setup +TicketParamMail=Email setup +TicketEmailNotificationFrom=Notification email from +TicketEmailNotificationFromHelp=Used into ticket message answer by example +TicketEmailNotificationTo=Notifications email to +TicketEmailNotificationToHelp=Send email notifications to this address. +TicketNewEmailBodyLabel=Text message sent after creating a ticket (public interface) +TicketNewEmailBodyHelp=The text specified here will be inserted into the email confirming the creation of a new ticket from the public interface. Information on the consultation of the ticket are automatically added. +TicketParamPublicInterface=Configuration de l'interface publique\n +TicketsEmailMustExist=Une adresse mail existante est requise pour créer un ticket +TicketsEmailMustExistHelp=Pour accéder à l'interface publique et créer un nouveau ticket, votre compte doit déjà être existant. +PublicInterface=Interface publique +TicketUrlPublicInterfaceLabelAdmin=URL interface publique +TicketUrlPublicInterfaceHelpAdmin=It is possible to define an alias to the web server and thus make available the public interface to another IP address. +TicketPublicInterfaceTextHomeLabelAdmin=Texte de bienvenu dans l'interface publique +TicketPublicInterfaceTextHome=You can create a support ticket or view existing from its identifier tracking ticket. +TicketPublicInterfaceTextHomeHelpAdmin=The text defined here will appear on the home page of the public interface. +TicketPublicInterfaceTopicLabelAdmin=Titre de l'interface +TicketPublicInterfaceTopicHelp=This text will appear as the title of the public interface. +TicketPublicInterfaceTextHelpMessageLabelAdmin=Help text to the message entry +TicketPublicInterfaceTextHelpMessageHelpAdmin=This text will appear above the message input area of the user. +ExtraFieldsTicketSup=Extra attributes +TicketSupCkEditorEmailNotActivated=HTML editor is not activated. Please put FCKEDITOR_ENABLE_MAIL contant equal to 1 +TicketsDisableEmail=Do not send ticket creation or message send emails +TicketsDisableEmailHelp=By default, emails are sent when new tickets or messages created. Enable this option to disable *all* email notifications +TicketsLogEnableEmail=Activer l'alerte par mail +TicketsLogEnableEmailHelp=A chaque changements, un email sera envoyé à chaque contact associé à ce ticket +TicketParams=Params +TicketsShowModuleLogo=Display the logo of the module in the public interface +TicketsShowModuleLogoHelp=Enable this option to hide the logo module in the pages of the public interface +TicketsShowCompanyLogo=Afficher le logo de la société dans l'interface publique +TicketsShowCompanyLogoHelp=Enable this option to hide the logo of the main company in the pages of the public interface +TicketsEmailAlsoSendToMainAddress=Also send notification to main email address +TicketsEmailAlsoSendToMainAddressHelp=Enable this option to send an email to "Notification email from" address (see setup below) +TicketsShowExtrafieldsIntoPublicArea=Show Extras fields in the public interface +TicketsShowExtrafieldsIntoPublicAreaHelp=When this option is enabled, additional attributes defined on the tickets will be shown in the public interface of ticket creation. +TicketsLimitViewAssignedOnly=Restrict the display to tickets assigned to the current user (not effective for external users, always be limited to the thirdparty they depend on) +TicketsLimitViewAssignedOnlyHelp=Seuls les tickets affectés à l'utilisateur actuel seront visibles. Ne s'applique pas à un utilisateur disposant de droits de gestion des tickets. +TicketsActivatePublicInterface=Activer l'interface publique +TicketsActivatePublicInterfaceHelp=Public interface allow any visitors to create tickets. +TicketsAutoAssignTicket=Automatically assign the user who created the ticket +TicketsAutoAssignTicketHelp=When creating a ticket, the user can be automatically assigned to the ticket. +TicketSupNumberingModules=Tickets numbering module +TicketNotNotifyTiersAtCreate=Do not notify the company to the creation + +# +# About page +# +About=À propos +TicketSupAbout=À propos du module Ticket +TicketSupAboutModule=The development of this module has been initiated by the company Libr&thic. +TicketSupAboutModuleHelp=You can get help by using the contact form on the website librethic.io +TicketSupAboutModuleImprove=Feel free to suggest improvements! Please visit the project page on Doliforge website to report bugs and add tasks. +TicketSupAboutModuleThanks=Thanks to nwa who creates icons for this module./ + +# +# Index & list page +# +TicketsIndex=Accueil +TicketList=Liste des tickets +TicketAssignedToMeInfos=Cette page présente la liste des tickets assignés à l'utilisateur actuel +NoTicketsFound=Aucun ticket trouvé +TicketViewAllTickets=Voir tous les tickets +TicketViewNonClosedOnly=Voir seulement les tickets non fermés +TicketStatByStatus=Billets par statut + +# +# Ticket card +# +Ticketsup=Incident ticket +TicketCard=Ticket card +CreateTicket=Créez un nouveau billet +EditTicket=Modifier un billet +TicketsManagement=Gestion de billets +CreatedBy=Créé par +NewTicket=Nouveau ticket +SubjectAnswerToTicket=Réponse ticket +TicketTypeRequest=Request type +TicketCategory=Catégorie +SeeTicket=Voir le ticket +TicketMarkedAsRead=Le ticket a été marqué comme lu +TicketReadOn=Read on +TicketCloseOn=Fermé le +UserAssignedTo=Utilisateur assigné +MarkAsRead=Mark ticket as read +TicketMarkedAsReadButLogActionNotSaved=Ticket marked as closed but no action saved +TicketHistory=Historique de billets +AssignUser=Assign to user +TicketAssigned=Le ticket est à présent assigné +TicketChangeType=Change type +TicketChangeCategory=Changer la catégorie +TicketChangeSeverity=Changer la sévérité +TicketAddMessage=Ajouter un message +TicketEditProperties=Éditer les propriétés +AddMessage=Ajouter un message +MessageSuccessfullyAdded=Ticket créé +TicketMessageSuccessfullyAdded=Message ajouté avec succès +TicketMessagesList=Message list +NoMsgForThisTicket=Pas de message pour ce ticket +Properties=Classification +LatestNewTickets=Last %s tickets newest (not read) +TicketSeverity=Sévérité +ShowTicket=Voir le ticket +RelatedTickets=Tickets liés +TicketAddIntervention=Créer intervention +CloseTicket=Fermer le ticket +CloseATicket=Fermer un billet +ConfirmCloseAticket=Confirmer la fermeture du ticket +ConfirmDeleteTicket=Confirmez la suppression du ticket +TicketDeletedSuccess=Ticket supprimé avec succès +TicketMarkedAsClosed=Ticket indiqué fermé +TicketMarkedAsClosedButLogActionNotSaved=Ticket marqué comme fermé mais pas commenté ! +TicketDurationAuto=Durée calculée +TicketDurationAutoInfos=Duration calculated automatically from intervention related +TicketUpdated=Ticket mis à jour +SendMessageByEmail=Envoyer ce message par email +TicketNewMessage=Nouveau message +ErrorMailRecipientIsEmptyForSendTicketMessage=Recipient is empty. No email send +TicketGoIntoContactTab=Please go into "Contacts" tab to select them +TicketMessageMailIntro=Introduction +TicketMessageMailIntroHelp=This text is added only at the beginning of the email and will not be saved. +TicketMessageMailIntroLabelAdmin=Introduction to the message when sending email +TicketMessageMailIntroText=

Bonjour Une nouvelle réponse a été ajoutée à un ticket que vous suivez. Voici le message : +TicketMessageMailIntroHelpAdmin=This text will be inserted before the text of the response to a ticket. +TicketMessageMailSignature=Signature +TicketMessageMailSignatureHelp=This text is added only at the end of the email and will not be saved. +TicketMessageMailSignatureText=

Cordialement,

--

+TicketMessageMailSignatureLabelAdmin=Signature of response email +TicketMessageMailSignatureHelpAdmin=This text will be inserted after the response message. +TicketMessageHelp=Only this text will be saved in the message list on ticket card. +TicketMessageSubstitutionReplacedByGenericValues=Substitutions variables are replaced by generic values. +TicketTimeToRead=Time elapsed before ticket read +TicketContacts=Contacts ticket +TicketDocumentsLinked=Documents liés +ConfirmReOpenTicket=Voulez-vous ré-ouvrir ce ticket ? +TicketMessageMailIntroAutoNewPublicMessage=A new message was posted on the ticket with the subject %s : +TicketAssignedToYou=Ticket assigned +TicketAssignedEmailBody=You have been assigned the ticket #%s by %s +MarkMessageAsPrivate=Mark message as private +TicketMessagePrivateHelp=This message will not display to external users +TicketEmailOriginIssuer=Issuer at origin of the tickets +InitialMessage=Message initial +LinkToAContract=Link to a contract +TicketSupPleaseSelectAContract=Sélectionner un contrat +UnableToCreateInterIfNoSocid=Can not create a response file without defining a thirdparty +TicketMailExchanges=Mail exchanges +TicketInitialMessageModified=Message initial modifié +TicketMessageSuccesfullyUpdated=Message successfully updated +TicketChangeStatus=Changer l'état +TicketConfirmChangeStatus=Confirm the status change : %s ? +TicketLogStatusChanged=Status changed : %s to %s +TicketNotNotifyTiersAtCreate=Do not notify the company to the creation + +# +# Logs +# +TicketLogMesgReadBy=Ticket read by %s +NoLogForThisTicket=No log for this ticket yet +TicketLogAssignedTo=Ticket assigned to %s +TicketAssignedButLogActionNotSaved=Ticket assigned but no log saved ! +TicketLogPropertyChanged=Change classification : from %s to %s +TicketLogClosedBy=Ticket clôt par %s +TicketLogProgressSetTo=Progression de %s pour-cent appliquée +TicketLogReopen=Ticket ré-ouvert + +# +# Public pages +# +TicketSystem=Gestionnaire de tickets +ShowListTicketWithTrackId=Display ticket list from track ID +ShowTicketWithTrackId=Display ticket from track ID +TicketPublicDesc=You can create a support ticket or check from an existing ID. +YourTicketSuccessfullySaved=Le billet a été enregistré avec succès +MesgInfosPublicTicketCreatedWithTrackId=A new ticket has been created with ID %s. +PleaseRememberThisId=Merci de conserver le code de suivi du ticket, il vous sera peut-être nécessaire ultérieurement +TicketNewEmailSubject=Ticket creation confirmation +TicketNewEmailSubjectCustomer=New support ticket +TicketNewEmailBody=Ceci est un message automatique pour confirmer l'enregistrement de votre ticket. +TicketNewEmailBodyCustomer=This is an automatic email to confirm a new ticket has just been created into your account. +TicketNewEmailBodyInfosTicket=Information for monitoring the ticket +TicketNewEmailBodyInfosTrackId=Ticket tracking number : %s +TicketNewEmailBodyInfosTrackUrl=You can view the progress of the ticket by clicking the link above. +TicketNewEmailBodyInfosTrackUrlCustomer=You can view the progress of the ticket in the specific interface by clicking the following link +TicketEmailPleaseDoNotReplyToThisEmail=Merci de ne pas répondre directement à ce courriel ! Utilisez le lien pour répondre via l'interface. +TicketPublicInfoCreateTicket=This form allows you to record a trouble ticket in our management system. +TicketPublicPleaseBeAccuratelyDescribe=Veuillez décrire avec précision le problème. Fournissez le plus d'informations possibles pour nous permettre d'identifier correctement votre demande. +TicketPublicMsgViewLogIn=Merci d'entrer le code de suivi du ticket +TicketTrackId=Tracking ID +OneOfTicketTrackId=One of yours tracking ID +ErrorTicketNotFound=Ticket with tracking ID %s not found ! +Subject=Sujet +ViewTicket=Voir le ticket +ViewMyTicketList=Voir la liste de mes tickets +ErrorEmailMustExistToCreateTicket=Erreur : Email introuvable dans notre base de données +TicketNewEmailSubjectAdmin=Nouveau ticket créé +TicketNewEmailBodyAdmin=

Ticket has just been created with ID #%s, see informations :

+SeeThisTicketIntomanagementInterface=See ticket in management interface +TicketPublicInterfaceForbidden=Accès à cette partie : interdit + +# notifications +TicketNotificationEmailSubject=Ticket %s updated +TicketNotificationEmailBody=This is an automatic message to notify you that ticket %s has just been updated +TicketNotificationRecipient=Notification recipient +TicketNotificationLogMessage=Log message +TicketNotificationEmailBodyInfosTrackUrlinternal=View ticket into interface +TicketNotificationNumberEmailSent=Email de notification envoyé: %s + + +# +# Boxes +# +BoxLastTicketsup=Les derniers tickets +BoxLastTicketsupDescription=Last %s tickets saved +BoxLastTicketsupContent= +BoxLastTicketsupNoRecordedTickets=Pas de ticket non lu +BoxLastModifiedTicketsup=Last modified tickets +BoxLastModifiedTicketsupDescription=Last %s tickets modified +BoxLastModifiedTicketsupContent= +BoxLastModifiedTicketsupNoRecordedTickets=Pas de tickets modifiés récemment