Dolibarize module ticket
This commit is contained in:
Laurent Destailleur
parent
2765cee005
commit
ac25003d33
@ -1139,7 +1139,7 @@ class FormFile
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}
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print '<div class="div-table-responsive-no-min">';
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print '<table width="100%" id="tablelines" class="'.(($useinecm && $useinecm != 6)?'liste noborder':'liste').'">'."\n";
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print '<table width="100%" id="tablelines" class="liste noborder nobottom">'."\n";
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if (! empty($addfilterfields))
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{
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@ -1156,10 +1156,10 @@ class FormFile
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print '<tr class="liste_titre nodrag nodrop">';
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//print $url.' sortfield='.$sortfield.' sortorder='.$sortorder;
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print_liste_field_titre('Documents2', $url, "name", "", $param, '', $sortfield, $sortorder, ' left');
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print_liste_field_titre('Size', $url, "size", "", $param, '', $sortfield, $sortorder, ' right');
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print_liste_field_titre('Date', $url, "date", "", $param, '', $sortfield, $sortorder, ' center');
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if (empty($useinecm) || $useinecm == 4 || $useinecm == 5 || $useinecm == 6) print_liste_field_titre('', $url, "", "", $param, '', $sortfield, $sortorder, ' center'); // Preview
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print_liste_field_titre('Documents2', $url, "name", "", $param, '', $sortfield, $sortorder, 'left ');
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print_liste_field_titre('Size', $url, "size", "", $param, '', $sortfield, $sortorder, 'right ');
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print_liste_field_titre('Date', $url, "date", "", $param, '', $sortfield, $sortorder, 'center ');
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if (empty($useinecm) || $useinecm == 4 || $useinecm == 5 || $useinecm == 6) print_liste_field_titre('', $url, "", "", $param, '', $sortfield, $sortorder, 'center '); // Preview
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print_liste_field_titre('');
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print_liste_field_titre('');
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if (! $disablemove) print_liste_field_titre('');
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@ -1734,7 +1734,7 @@ class FormFile
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print '<form action="' . $_SERVER['PHP_SELF'] . ($param?'?'.$param:'') . '" method="POST">';
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print '<table width="100%" class="liste">';
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print '<table width="100%" class="liste noborder nobottom">';
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print '<tr class="liste_titre">';
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print_liste_field_titre(
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$langs->trans("Links"),
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@ -1742,9 +1742,10 @@ class FormFile
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"name",
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"",
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$param,
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'class="left"',
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'',
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$sortfield,
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$sortorder
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$sortorder,
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''
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);
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print_liste_field_titre(
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"",
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@ -1752,7 +1753,10 @@ class FormFile
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"",
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"",
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"",
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'class="right"'
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'',
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'',
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'',
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'right '
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);
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print_liste_field_titre(
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$langs->trans("Date"),
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@ -1760,9 +1764,10 @@ class FormFile
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"date",
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"",
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$param,
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'class="center"',
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'',
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$sortfield,
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$sortorder
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$sortorder,
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'center '
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);
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print_liste_field_titre(
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'',
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@ -1770,7 +1775,10 @@ class FormFile
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"",
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"",
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$param,
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'class="center"'
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'',
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'',
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'',
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'center '
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);
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print_liste_field_titre('', '', '');
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print '</tr>';
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@ -167,6 +167,85 @@ class FormTicket
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print '<tr><td class="titlefieldcreate"><span class="fieldrequired">' . $langs->trans("Ref") . '</span></td><td><input size="18" type="text" name="ref" value="' . (GETPOST("ref", 'alpha') ? GETPOST("ref", 'alpha') : $defaultref) . '"></td></tr>';
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}
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// TITLE
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if ($this->withemail) {
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print '<tr><td class="titlefield"><label for="email"><span class="fieldrequired">' . $langs->trans("Email") . '</span></label></td><td>';
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print '<input class="text minwidth200" id="email" name="email" value="' . (GETPOST('email', 'alpha') ? GETPOST('email', 'alpha') : $subject) . '" />';
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print '</td></tr>';
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}
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// Si origin du ticket
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if (isset($this->param['origin']) && $this->param['originid'] > 0) {
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// Parse element/subelement (ex: project_task)
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$element = $subelement = $this->param['origin'];
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if (preg_match('/^([^_]+)_([^_]+)/i', $this->param['origin'], $regs)) {
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$element = $regs[1];
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$subelement = $regs[2];
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}
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dol_include_once('/' . $element . '/class/' . $subelement . '.class.php');
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$classname = ucfirst($subelement);
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$objectsrc = new $classname($this->db);
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$objectsrc->fetch(GETPOST('originid', 'int'));
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if (empty($objectsrc->lines) && method_exists($objectsrc, 'fetch_lines')) {
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$objectsrc->fetch_lines();
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}
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$objectsrc->fetch_thirdparty();
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$newclassname = $classname;
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print '<tr><td>' . $langs->trans($newclassname) . '</td><td colspan="2"><input name="' . $subelement . 'id" value="' . GETPOST('originid') . '" type="hidden" />' . $objectsrc->getNomUrl(1) . '</td></tr>';
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}
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// Type
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print '<tr><td class="titlefield"><span class="fieldrequired"><label for="selecttype_code">' . $langs->trans("TicketTypeRequest") . '</span></label></td><td>';
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$this->selectTypesTickets((GETPOST('type_code') ? GETPOST('type_code') : $this->type_code), 'type_code', '', '2');
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print '</td></tr>';
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// Severity
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print '<tr><td><span class="fieldrequired"><label for="selectseverity_code">' . $langs->trans("TicketSeverity") . '</span></label></td><td>';
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$this->selectSeveritiesTickets((GETPOST('severity_code') ? GETPOST('severity_code') : $this->severity_code), 'severity_code', '', '2');
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print '</td></tr>';
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// Group
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print '<tr><td><span class="fieldrequired"><label for="selectcategory_code">' . $langs->trans("TicketGroup") . '</span></label></td><td>';
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$this->selectGroupTickets((GETPOST('category_code') ? GETPOST('category_code') : $this->category_code), 'category_code', '', '2');
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print '</td></tr>';
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// Subject
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if ($this->withtitletopic) {
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print '<tr><td><label for="subject"><span class="fieldrequired">' . $langs->trans("Subject") . '</span></label></td><td>';
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// Réponse à un ticket : affichage du titre du thread en readonly
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if ($this->withtopicreadonly) {
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print $langs->trans('SubjectAnswerToTicket') . ' ' . $this->topic_title;
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print '</td></tr>';
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} else {
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if ($this->withthreadid > 0) {
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$subject = $langs->trans('SubjectAnswerToTicket') . ' ' . $this->withthreadid . ' : ' . $this->topic_title . '';
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}
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print '<input class="text" size="50" id="subject" name="subject" value="' . (GETPOST('subject', 'alpha') ? GETPOST('subject', 'alpha') : $subject) . '" />';
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print '</td></tr>';
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}
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}
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// MESSAGE
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$msg = GETPOSTISSET('message') ? GETPOST('message', 'none') : '';
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print '<tr><td><label for="message"><span class="fieldrequired">' . $langs->trans("Message") . '</span></label></td><td>';
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// If public form, display more information
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$toolbarname = 'dolibarr_notes';
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if ($this->ispublic)
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{
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$toolbarname = 'dolibarr_details';
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print '<div class="warning">' . ($conf->global->TICKET_PUBLIC_TEXT_HELP_MESSAGE ? $conf->global->TICKET_PUBLIC_TEXT_HELP_MESSAGE : $langs->trans('TicketPublicPleaseBeAccuratelyDescribe')) . '</div>';
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}
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include_once DOL_DOCUMENT_ROOT . '/core/class/doleditor.class.php';
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$uselocalbrowser = true;
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$doleditor = new DolEditor('message', $msg, '100%', 230, $toolbarname, 'In', true, $uselocalbrowser);
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$doleditor->Create();
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print '</td></tr>';
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// FK_USER_CREATE
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if ($this->withusercreate > 0 && $this->fk_user_create) {
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print '<tr><td class="titlefield">' . $langs->trans("CreatedBy") . '</td><td>';
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@ -269,85 +348,6 @@ class FormTicket
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}
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}
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// TITLE
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if ($this->withemail) {
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print '<tr><td class="titlefield"><label for="email"><span class="fieldrequired">' . $langs->trans("Email") . '</span></label></td><td>';
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print '<input class="text minwidth200" id="email" name="email" value="' . (GETPOST('email', 'alpha') ? GETPOST('email', 'alpha') : $subject) . '" />';
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print '</td></tr>';
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}
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// Si origin du ticket
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if (isset($this->param['origin']) && $this->param['originid'] > 0) {
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// Parse element/subelement (ex: project_task)
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$element = $subelement = $this->param['origin'];
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if (preg_match('/^([^_]+)_([^_]+)/i', $this->param['origin'], $regs)) {
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$element = $regs[1];
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$subelement = $regs[2];
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}
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dol_include_once('/' . $element . '/class/' . $subelement . '.class.php');
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$classname = ucfirst($subelement);
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$objectsrc = new $classname($this->db);
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$objectsrc->fetch(GETPOST('originid', 'int'));
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if (empty($objectsrc->lines) && method_exists($objectsrc, 'fetch_lines')) {
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$objectsrc->fetch_lines();
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}
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$objectsrc->fetch_thirdparty();
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$newclassname = $classname;
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print '<tr><td>' . $langs->trans($newclassname) . '</td><td colspan="2"><input name="' . $subelement . 'id" value="' . GETPOST('originid') . '" type="hidden" />' . $objectsrc->getNomUrl(1) . '</td></tr>';
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}
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// Type
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print '<tr><td class="titlefield"><span class="fieldrequired"><label for="selecttype_code">' . $langs->trans("TicketTypeRequest") . '</span></label></td><td>';
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$this->selectTypesTickets((GETPOST('type_code') ? GETPOST('type_code') : $this->type_code), 'type_code', '', '2');
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print '</td></tr>';
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// Severity
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print '<tr><td><span class="fieldrequired"><label for="selectseverity_code">' . $langs->trans("TicketSeverity") . '</span></label></td><td>';
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$this->selectSeveritiesTickets((GETPOST('severity_code') ? GETPOST('severity_code') : $this->severity_code), 'severity_code', '', '2');
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print '</td></tr>';
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// Group
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print '<tr><td><span class="fieldrequired"><label for="selectcategory_code">' . $langs->trans("TicketGroup") . '</span></label></td><td>';
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$this->selectGroupTickets((GETPOST('category_code') ? GETPOST('category_code') : $this->category_code), 'category_code', '', '2');
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print '</td></tr>';
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// TITLE
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if ($this->withtitletopic) {
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print '<tr><td><label for="subject"><span class="fieldrequired">' . $langs->trans("Subject") . '</span></label></td><td>';
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// Réponse à un ticket : affichage du titre du thread en readonly
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if ($this->withtopicreadonly) {
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print $langs->trans('SubjectAnswerToTicket') . ' ' . $this->topic_title;
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print '</td></tr>';
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} else {
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if ($this->withthreadid > 0) {
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$subject = $langs->trans('SubjectAnswerToTicket') . ' ' . $this->withthreadid . ' : ' . $this->topic_title . '';
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}
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print '<input class="text" size="50" id="subject" name="subject" value="' . (GETPOST('subject', 'alpha') ? GETPOST('subject', 'alpha') : $subject) . '" />';
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print '</td></tr>';
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}
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}
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// MESSAGE
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$msg = GETPOSTISSET('message') ? GETPOST('message', 'none') : '';
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print '<tr><td><label for="message"><span class="fieldrequired">' . $langs->trans("Message") . '</span></label></td><td>';
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// If public form, display more information
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$toolbarname = 'dolibarr_notes';
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if ($this->ispublic)
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{
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$toolbarname = 'dolibarr_details';
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print '<div class="warning">' . ($conf->global->TICKET_PUBLIC_TEXT_HELP_MESSAGE ? $conf->global->TICKET_PUBLIC_TEXT_HELP_MESSAGE : $langs->trans('TicketPublicPleaseBeAccuratelyDescribe')) . '</div>';
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}
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include_once DOL_DOCUMENT_ROOT . '/core/class/doleditor.class.php';
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$uselocalbrowser = true;
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$doleditor = new DolEditor('message', $msg, '100%', 230, $toolbarname, 'In', true, $uselocalbrowser);
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$doleditor->Create();
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print '</td></tr>';
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if (! empty($conf->projet->enabled) && ! $this->ispublic)
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{
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$formproject=new FormProjets($this->db);
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@ -831,7 +831,8 @@ class FormTicket
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print '<table class="border" width="' . $width . '">';
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// External users can't send message email
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if ($user->rights->ticket->write && !$user->socid) {
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if ($user->rights->ticket->write && !$user->socid)
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{
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print '<tr><td width="30%"></td><td colspan="2">';
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$checkbox_selected = ( GETPOST('send_email') == "1" ? ' checked' : '');
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print '<input type="checkbox" name="send_email" value="1" id="send_msg_email" '.$checkbox_selected.'/> ';
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@ -81,7 +81,6 @@ function ticket_prepare_head($object)
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$head[$h][2] = 'tabTicket';
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$h++;
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if (empty($conf->global->MAIN_DISABLE_CONTACTS_TAB) && empty($user->socid))
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{
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$nbContact = count($object->liste_contact(-1, 'internal')) + count($object->liste_contact(-1, 'external'));
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@ -96,9 +95,9 @@ function ticket_prepare_head($object)
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// Attached files
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include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php';
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$upload_dir = $conf->ticket->dir_output . "/" . $object->track_id;
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$upload_dir = $conf->ticket->dir_output . "/" . $object->ref;
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$nbFiles = count(dol_dir_list($upload_dir, 'files'));
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$head[$h][0] = dol_buildpath('/ticket/document.php', 1) . '?track_id=' . $object->track_id;
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$head[$h][0] = dol_buildpath('/ticket/document.php', 1) . '?id=' . $object->id;
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$head[$h][1] = $langs->trans("Documents");
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if ($nbFiles > 0) {
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$head[$h][1] .= ' <span class="badge">' . $nbFiles . '</span>';
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@ -63,7 +63,7 @@ $userstatic=new User($db);
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<!-- BEGIN PHP TEMPLATE CONTACTS -->
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<div class="underbanner clearboth"></div>
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<div class="div-table-responsive">
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<div class="tagtable centpercent noborder nobordertop allwidth">
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<div class="tagtable tableforcontact centpercent noborder nobordertop allwidth">
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<?php
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if ($permission) {
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@ -2631,9 +2631,6 @@ tr.liste_titre_filter td.liste_titre {
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border-top-color: rgb(<?php echo $colortopbordertitle1 ?>);
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border-top-style: solid;
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}
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/*.liste_titre_create td.nobottom, tr#trlinefordates td {
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background-color: rgb(<?php echo $colorbacktitle1; ?>) !important;
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}*/
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tr#trlinefordates td {
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border-bottom: 0px !important;
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}
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@ -2932,6 +2929,9 @@ form.pair, form.impair {
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form.tagtr:last-of-type div.tagtd, tr.pair:last-of-type td, tr.impair:last-of-type td {
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border-bottom: 0px !important;
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}
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div.tableforcontact form.tagtr:last-of-type div.tagtd {
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border-bottom: 1px solid #ddd !important;
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}
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tr.pair td .nobordernopadding tr td, tr.impair td .nobordernopadding tr td {
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border-bottom: 0px !important;
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}
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@ -2939,6 +2939,9 @@ table.nobottomiftotal tr.liste_total td {
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background-color: #fff;
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border-bottom: 0px !important;
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}
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table.nobottom {
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border-bottom: 0px !important;
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}
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div.liste_titre .tagtd {
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vertical-align: middle;
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}
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@ -123,8 +123,428 @@ if ($cancel)
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$action='view';
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}
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// Do action
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$actionobject->doActions($action, $object);
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if (GETPOST('add', 'alpha') && $user->rights->ticket->write) {
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$error = 0;
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if (!GETPOST("subject", 'alpha')) {
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$error++;
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setEventMessages($langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject")), null, 'errors');
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$action = 'create';
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} elseif (!GETPOST("message", 'alpha')) {
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$error++;
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setEventMessages($langs->trans("ErrorFieldRequired", $langs->transnoentities("Message")), null, 'errors');
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$action = 'create';
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}
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if (!$error) {
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$db->begin();
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$object->ref = GETPOST("ref", 'alpha');
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$object->fk_soc = GETPOST("socid", 'int') > 0 ? GETPOST("socid", 'int') : 0;
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$object->subject = GETPOST("subject", 'alpha');
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$object->message = GETPOST("message", 'none');
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$object->type_code = GETPOST("type_code", 'alpha');
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$object->category_code = GETPOST("category_code", 'alpha');
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$object->severity_code = GETPOST("severity_code", 'alpha');
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$notifyTiers = GETPOST("notify_tiers_at_create", 'alpha');
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$object->notify_tiers_at_create = empty($notifyTiers) ? 0 : 1;
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$object->fk_project = GETPOST('projectid', 'int');
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$extrafields = new ExtraFields($db);
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$extralabels = $extrafields->fetch_name_optionals_label($object->table_element);
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$ret = $extrafields->setOptionalsFromPost($extralabels, $object);
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$id = $object->create($user);
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if ($id <= 0) {
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$error++;
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setEventMessage($object->error, $object->errors, 'errors');
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$action = 'create';
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}
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if (! $error)
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{
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// Add contact
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$contactid = GETPOST('contactid', 'int');
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$type_contact = GETPOST("type", 'alpha');
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if ($contactid > 0 && $type_contact) {
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$result = $object->add_contact($contactid, GETPOST("type"), 'external');
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}
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|
||||
// altairis: link ticket to project
|
||||
if (GETPOST('projectid') > 0) {
|
||||
$object->setProject(GETPOST('projectid'));
|
||||
}
|
||||
|
||||
// Auto assign user
|
||||
if ($conf->global->TICKET_AUTO_ASSIGN_USER_CREATE) {
|
||||
$result = $object->assignUser($user, $user->id, 1);
|
||||
$object->add_contact($user->id, "SUPPORTTEC", 'internal');
|
||||
}
|
||||
|
||||
// Auto assign contrat
|
||||
$contractid = 0;
|
||||
if ($conf->global->TICKET_AUTO_ASSIGN_CONTRACT_CREATE) {
|
||||
$contrat = new Contrat($db);
|
||||
$contrat->socid = $object->fk_soc;
|
||||
$list = $contrat->getListOfContracts();
|
||||
|
||||
if (is_array($list) && !empty($list)) {
|
||||
if (count($list) == 1) {
|
||||
$contractid = $list[0]->id;
|
||||
$object->setContract($contractid);
|
||||
} else {
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
// Auto create fiche intervention
|
||||
if ($conf->global->TICKET_AUTO_CREATE_FICHINTER_CREATE)
|
||||
{
|
||||
$fichinter = new Fichinter($db);
|
||||
$fichinter->socid = $object->fk_soc;
|
||||
$fichinter->fk_project = GETPOST('projectid', 'int');
|
||||
$fichinter->fk_contrat = $contractid;
|
||||
$fichinter->author = $user->id;
|
||||
$fichinter->modelpdf = 'soleil';
|
||||
$fichinter->origin = $object->element;
|
||||
$fichinter->origin_id = $object->id;
|
||||
|
||||
// Extrafields
|
||||
$extrafields = new ExtraFields($db);
|
||||
$extralabels = $extrafields->fetch_name_optionals_label($fichinter->table_element);
|
||||
$array_options = $extrafields->getOptionalsFromPost($fichinter->table_element);
|
||||
$fichinter->array_options = $array_options;
|
||||
|
||||
$id = $fichinter->create($user);
|
||||
if ($id <= 0) {
|
||||
setEventMessages($fichinter->error, null, 'errors');
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
if (! $error)
|
||||
{
|
||||
// File transfer
|
||||
$object->copyFilesForTicket();
|
||||
}
|
||||
|
||||
if (! $error)
|
||||
{
|
||||
$db->commit();
|
||||
|
||||
if (!empty($backtopage)) {
|
||||
$url = $backtopage;
|
||||
} else {
|
||||
$url = 'card.php?track_id=' . $object->track_id;
|
||||
}
|
||||
|
||||
header("Location: " . $url);
|
||||
exit;
|
||||
} else {
|
||||
$db->rollback();
|
||||
setEventMessages($object->error, $object->errors, 'errors');
|
||||
}
|
||||
} else {
|
||||
setEventMessages($object->error, $object->errors, 'errors');
|
||||
}
|
||||
}
|
||||
|
||||
if ($action == 'edit' && $user->rights->ticket->write) {
|
||||
$error = 0;
|
||||
|
||||
if ($object->fetch(GETPOST('id')) < 0) {
|
||||
$error++;
|
||||
array_push($object->errors, $langs->trans("ErrorTicketIsNotValid"));
|
||||
$_GET["action"] = $_POST["action"] = '';
|
||||
}
|
||||
}
|
||||
|
||||
if (GETPOST('update') && GETPOST('id') && $user->rights->ticket->write) {
|
||||
$error = 0;
|
||||
|
||||
$ret = $object->fetch(GETPOST('id'));
|
||||
if ($ret < 0) {
|
||||
$error++;
|
||||
array_push($object->errors, $langs->trans("ErrorTicketIsNotValid"));
|
||||
$action = '';
|
||||
} elseif (!GETPOST("label")) {
|
||||
$error++;
|
||||
array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Label")));
|
||||
$action = 'edit';
|
||||
} elseif (!GETPOST("subject")) {
|
||||
$error++;
|
||||
array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject")));
|
||||
$action = 'edit';
|
||||
}
|
||||
|
||||
if (!$error) {
|
||||
$db->begin();
|
||||
|
||||
$object->label = GETPOST("label");
|
||||
$object->description = GETPOST("description");
|
||||
|
||||
//...
|
||||
$ret = $object->update($user);
|
||||
if ($ret <= 0) {
|
||||
$error++;
|
||||
setEventMessage($object->error, $object->errors, 'errors');
|
||||
$action = 'edit';
|
||||
}
|
||||
|
||||
if (!$error && $ret > 0) {
|
||||
$db->commit();
|
||||
} else {
|
||||
$db->rollback();
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
if ($action == "mark_ticket_read" && $user->rights->ticket->write) {
|
||||
$object->fetch('', '', GETPOST("track_id", 'alpha'));
|
||||
|
||||
if ($object->markAsRead($user) > 0)
|
||||
{
|
||||
setEventMessages($langs->trans('TicketMarkedAsRead'), null, 'mesgs');
|
||||
|
||||
header("Location: card.php?track_id=" . $object->track_id . "&action=view");
|
||||
exit;
|
||||
} else {
|
||||
setEventMessages($object->error, $object->errors, 'errors');
|
||||
}
|
||||
$action = 'view';
|
||||
}
|
||||
|
||||
if ($action == "assign_user" && GETPOST('btn_assign_user', 'aplha') && $user->rights->ticket->write) {
|
||||
$object->fetch('', '', GETPOST("track_id", 'alpha'));
|
||||
$useroriginassign = $object->fk_user_assign;
|
||||
$usertoassign = GETPOST('fk_user_assign', 'int');
|
||||
|
||||
/*if (! ($usertoassign > 0)) {
|
||||
$error++;
|
||||
array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("AssignedTo")));
|
||||
$action = 'view';
|
||||
}*/
|
||||
|
||||
if (!$error)
|
||||
{
|
||||
$ret = $object->assignUser($user, $usertoassign);
|
||||
if ($ret < 0) $error++;
|
||||
}
|
||||
|
||||
if (! $error) // Update list of contacts
|
||||
{
|
||||
// Si déjà un user assigné on le supprime des contacts
|
||||
if ($useroriginassign > 0) {
|
||||
$internal_contacts = $object->listeContact(-1, 'internal');
|
||||
|
||||
foreach ($internal_contacts as $key => $contact) {
|
||||
if ($contact['code'] == "SUPPORTTEC" && $contact['id'] == $useroriginassign) {
|
||||
}
|
||||
{
|
||||
//print "user à effacer : ".$useroriginassign;
|
||||
$object->delete_contact($contact['rowid']);
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
if ($usertoassign > 0) $object->add_contact($usertoassign, "SUPPORTTEC", 'internal', $notrigger = 0);
|
||||
}
|
||||
|
||||
if (! $error)
|
||||
{
|
||||
// Log action in ticket logs table
|
||||
$object->fetch_user($usertoassign);
|
||||
$log_action = $langs->trans('TicketLogAssignedTo', $object->user->getFullName($langs));
|
||||
|
||||
setEventMessages($langs->trans('TicketAssigned'), null, 'mesgs');
|
||||
|
||||
header("Location: card.php?track_id=" . $object->track_id . "&action=view");
|
||||
exit;
|
||||
} else {
|
||||
array_push($object->errors, $object->error);
|
||||
}
|
||||
$action = 'view';
|
||||
}
|
||||
|
||||
if ($action == "new_message" && GETPOST('btn_add_message') && $user->rights->ticket->read) {
|
||||
$ret = $object->newMessage($user, $action);
|
||||
if ($ret) {
|
||||
if (!empty($backtopage)) {
|
||||
$url = $backtopage;
|
||||
} else {
|
||||
$url = 'card.php?action=view&track_id=' . $object->track_id;
|
||||
}
|
||||
|
||||
header("Location: " . $url);
|
||||
exit;
|
||||
} else {
|
||||
setEventMessages($object->error, null, 'errors');
|
||||
$action = 'add_message';
|
||||
}
|
||||
}
|
||||
|
||||
if ($action == "new_public_message" && GETPOST('btn_add_message')) {
|
||||
$object->newMessagePublic($user, $action);
|
||||
}
|
||||
|
||||
if ($action == "confirm_close" && GETPOST('confirm', 'alpha') == 'yes' && $user->rights->ticket->write) {
|
||||
$object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha'));
|
||||
if ($object->close()) {
|
||||
// Log action in ticket logs table
|
||||
$log_action = $langs->trans('TicketLogClosedBy', $user->getFullName($langs));
|
||||
|
||||
setEventMessages($langs->trans('TicketMarkedAsClosed'), null, 'mesgs');
|
||||
|
||||
$url = 'card.php?action=view&track_id=' . GETPOST('track_id', 'alpha');
|
||||
header("Location: " . $url);
|
||||
} else {
|
||||
$action = '';
|
||||
setEventMessages($object->error, $object->errors, 'errors');
|
||||
}
|
||||
}
|
||||
|
||||
if ($action == "confirm_public_close" && GETPOST('confirm', 'alpha') == 'yes') {
|
||||
$object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha'));
|
||||
if (($_SESSION['email_customer'] == $object->origin_email || $_SESSION['email_customer'] == $object->thirdparty->email) && $object->close()) {
|
||||
// Log action in ticket logs table
|
||||
$log_action = $langs->trans('TicketLogClosedBy', $_SESSION['email_customer']);
|
||||
|
||||
setEventMessages('<div class="confirm">' . $langs->trans('TicketMarkedAsClosed') . '</div>', null, 'mesgs');
|
||||
|
||||
$url = 'view.php?action=view_ticket&track_id=' . GETPOST('track_id', 'alpha');
|
||||
header("Location: " . $url);
|
||||
} else {
|
||||
setEventMessages($object->error, $object->errors, 'errors');
|
||||
$action = '';
|
||||
}
|
||||
}
|
||||
|
||||
if ($action == 'confirm_delete_ticket' && GETPOST('confirm', 'alpha') == "yes" && $user->rights->ticket->delete) {
|
||||
if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
|
||||
if ($object->delete($user) > 0) {
|
||||
setEventMessages('<div class="confirm">' . $langs->trans('TicketDeletedSuccess') . '</div>', null, 'mesgs');
|
||||
Header("Location: ".DOL_URL_ROOT."/ticket/list.php");
|
||||
exit;
|
||||
} else {
|
||||
$langs->load("errors");
|
||||
$mesg = '<div class="error">' . $langs->trans($object->error) . '</div>';
|
||||
$action = '';
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
// Set parent company
|
||||
if ($action == 'set_thirdparty' && $user->rights->societe->creer) {
|
||||
if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
|
||||
$result = $object->setCustomer(GETPOST('editcustomer', 'int'));
|
||||
$url = 'card.php?action=view&track_id=' . GETPOST('track_id', 'alpha');
|
||||
header("Location: " . $url);
|
||||
exit();
|
||||
}
|
||||
}
|
||||
|
||||
if ($action == 'set_progression' && $user->rights->ticket->write) {
|
||||
if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
|
||||
$result = $object->setProgression(GETPOST('progress', 'alpha'));
|
||||
|
||||
$url = 'card.php?action=view&track_id=' . $object->track_id;
|
||||
header("Location: " . $url);
|
||||
exit();
|
||||
}
|
||||
}
|
||||
|
||||
if ($action == 'setsubject') {
|
||||
if ($object->fetch(GETPOST('id', 'int'))) {
|
||||
if ($action == 'setsubject') {
|
||||
$object->subject = trim(GETPOST('subject', 'alpha'));
|
||||
}
|
||||
|
||||
if ($action == 'setsubject' && empty($object->subject)) {
|
||||
$mesg .= ($mesg ? '<br>' : '') . $langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject"));
|
||||
}
|
||||
|
||||
if (!$mesg) {
|
||||
if ($object->update($user) >= 0) {
|
||||
header("Location: " . $_SERVER['PHP_SELF'] . "?track_id=" . $object->track_id);
|
||||
exit;
|
||||
}
|
||||
$mesg = $object->error;
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
|
||||
if ($action == 'confirm_reopen' && $user->rights->ticket->manage && !GETPOST('cancel')) {
|
||||
if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
|
||||
// prevent browser refresh from reopening ticket several times
|
||||
if ($object->fk_statut == Ticket::STATUS_CLOSED) {
|
||||
$res = $object->setStatut(Ticket::STATUS_ASSIGNED);
|
||||
if ($res) {
|
||||
// Log action in ticket logs table
|
||||
$log_action = $langs->trans('TicketLogReopen');
|
||||
|
||||
$url = 'card.php?action=view&track_id=' . $object->track_id;
|
||||
header("Location: " . $url);
|
||||
exit();
|
||||
}
|
||||
}
|
||||
}
|
||||
} // Categorisation dans projet
|
||||
elseif ($action == 'classin' && $user->rights->ticket->write) {
|
||||
if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
|
||||
$object->setProject(GETPOST('projectid', 'int'));
|
||||
$url = 'card.php?action=view&track_id=' . $object->track_id;
|
||||
header("Location: " . $url);
|
||||
exit();
|
||||
}
|
||||
} // Categorisation dans contrat
|
||||
elseif ($action == 'setcontract' && $user->rights->ticket->write) {
|
||||
if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
|
||||
$object->setContract(GETPOST('contractid', 'int'));
|
||||
$url = 'card.php?action=view&track_id=' . $object->track_id;
|
||||
header("Location: " . $url);
|
||||
exit();
|
||||
}
|
||||
} elseif ($action == "set_message" && $user->rights->ticket->manage) {
|
||||
// altairis: manage cancel button
|
||||
if (!GETPOST('cancel')) {
|
||||
$object->fetch('', '', GETPOST('track_id', 'alpha'));
|
||||
$oldvalue_message = $object->message;
|
||||
$fieldtomodify = GETPOST('message_initial');
|
||||
|
||||
$object->message = $fieldtomodify;
|
||||
$ret = $object->update($user);
|
||||
if ($ret > 0) {
|
||||
$log_action = $langs->trans('TicketInitialMessageModified') . " \n";
|
||||
// include the Diff class
|
||||
dol_include_once('/ticket/class/utils_diff.class.php');
|
||||
// output the result of comparing two files as plain text
|
||||
$log_action .= Diff::toString(Diff::compare(strip_tags($oldvalue_message), strip_tags($object->message)));
|
||||
|
||||
setEventMessages($langs->trans('TicketMessageSuccesfullyUpdated'), null, 'mesgs');
|
||||
}
|
||||
}
|
||||
|
||||
$action = 'view';
|
||||
} // Reopen ticket
|
||||
elseif ($action == 'confirm_set_status' && $user->rights->ticket->write && !GETPOST('cancel')) {
|
||||
if ($object->fetch(GETPOST('id', 'int'), GETPOST('track_id', 'alpha')) >= 0) {
|
||||
$new_status = GETPOST('new_status', 'int');
|
||||
$old_status = $object->fk_statut;
|
||||
$res = $object->setStatut($new_status);
|
||||
if ($res) {
|
||||
// Log action in ticket logs table
|
||||
$log_action = $langs->trans('TicketLogStatusChanged', $langs->transnoentities($object->statuts_short[$old_status]), $langs->transnoentities($object->statuts_short[$new_status]));
|
||||
|
||||
$url = 'card.php?action=view&track_id=' . $object->track_id;
|
||||
header("Location: " . $url);
|
||||
exit();
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
// Action to update one extrafield
|
||||
if ($action == "update_extras" && ! empty($permissiontoadd))
|
||||
@ -164,9 +584,21 @@ if ($action == "change_property" && GETPOST('btn_update_ticket_prop', 'alpha') &
|
||||
$action = 'view';
|
||||
}
|
||||
|
||||
|
||||
$permissiondellink = $user->rights->ticket->write;
|
||||
include DOL_DOCUMENT_ROOT.'/core/actions_dellink.inc.php'; // Must be include, not include_once
|
||||
|
||||
// Actions to build doc
|
||||
$upload_dir = $conf->ticket->dir_output;
|
||||
$permissioncreate = $user->rights->ticket->write;
|
||||
include DOL_DOCUMENT_ROOT.'/core/actions_builddoc.inc.php';
|
||||
|
||||
// Actions to send emails
|
||||
$trigger_name='TICKET_SENTBYMAIL';
|
||||
$paramname='id';
|
||||
$autocopy='MAIN_MAIL_AUTOCOPY_TICKET_TO'; // used to know the automatic BCC to add
|
||||
$trackid='tic'.$object->id;
|
||||
include DOL_DOCUMENT_ROOT.'/core/actions_sendmails.inc.php';
|
||||
|
||||
|
||||
|
||||
@ -184,7 +616,7 @@ $page_title = $actionobject->getTitle($action);
|
||||
|
||||
llxHeader('', $page_title, $help_url);
|
||||
|
||||
if ($action == 'create')
|
||||
if ($action == 'create' || $action == 'presend')
|
||||
{
|
||||
$formticket = new FormTicket($db);
|
||||
|
||||
|
||||
@ -102,849 +102,6 @@ class ActionsTicket
|
||||
}
|
||||
}
|
||||
|
||||
/**
|
||||
* doActions
|
||||
*
|
||||
* @param string $action Action type
|
||||
* @param Ticket $object Object Ticket
|
||||
* @return int 0
|
||||
*/
|
||||
public function doActions(&$action = '', Ticket $object = null)
|
||||
{
|
||||
global $conf, $user, $langs, $mysoc;
|
||||
|
||||
/*
|
||||
* Add file in email form
|
||||
*/
|
||||
if (GETPOST('addfile', 'alpha')) {
|
||||
// altairis : allow files from public interface
|
||||
if (GETPOST('track_id', 'alpha')) {
|
||||
$res = $object->fetch('', '', GETPOST('track_id', 'alpha'));
|
||||
}
|
||||
|
||||
////if($res > 0)
|
||||
////{
|
||||
include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php';
|
||||
|
||||
// Set tmp directory TODO Use a dedicated directory for temp mails files
|
||||
$vardir = $conf->ticket->dir_output . (!empty($object->track_id) ? '/' . dol_sanitizeFileName($object->track_id) : '');
|
||||
$upload_dir_tmp = $vardir . '/temp';
|
||||
if (!dol_is_dir($upload_dir_tmp)) {
|
||||
dol_mkdir($upload_dir_tmp);
|
||||
}
|
||||
dol_add_file_process($upload_dir_tmp, 0, 0, 'addedfile', dol_print_date(dol_now(), '%Y%m%d%H%M%S') . '-__file__');
|
||||
$action = !empty($object->track_id) ? 'add_message' : 'create';
|
||||
////}
|
||||
}
|
||||
|
||||
/*
|
||||
* Remove file in email form
|
||||
*/
|
||||
if (GETPOST('removedfile', 'alpha')) {
|
||||
// altairis : allow files from public interface
|
||||
if (GETPOST('track_id')) {
|
||||
$res = $object->fetch('', '', GETPOST('track_id', 'alpha'));
|
||||
}
|
||||
|
||||
////if($res > 0)
|
||||
////{
|
||||
include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php';
|
||||
|
||||
// Set tmp directory
|
||||
$vardir = $conf->ticket->dir_output . (!empty($object->track_id) ? '/' . dol_sanitizeFileName($object->track_id) : '');
|
||||
$upload_dir_tmp = $vardir . '/temp';
|
||||
|
||||
// TODO Delete only files that was uploaded from email form
|
||||
dol_remove_file_process($_POST['removedfile'], 0);
|
||||
$action = !empty($object->track_id) ? 'add_message' : 'create';
|
||||
////}
|
||||
}
|
||||
|
||||
if (GETPOST('add', 'alpha') && $user->rights->ticket->write) {
|
||||
$error = 0;
|
||||
|
||||
if (!GETPOST("subject")) {
|
||||
$error++;
|
||||
$this->errors[] = $langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject"));
|
||||
$action = 'create';
|
||||
} elseif (!GETPOST("message")) {
|
||||
$error++;
|
||||
$this->errors[] = $langs->trans("ErrorFieldRequired", $langs->transnoentities("message"));
|
||||
$action = 'create';
|
||||
}
|
||||
|
||||
if (!$error) {
|
||||
$this->db->begin();
|
||||
|
||||
$object->track_id = generate_random_id(16);
|
||||
|
||||
$object->ref = GETPOST("ref", 'alpha');
|
||||
$object->fk_soc = GETPOST("socid", 'int') > 0 ? GETPOST("socid", 'int') : 0;
|
||||
$object->subject = GETPOST("subject", 'alpha');
|
||||
$object->message = GETPOST("message");
|
||||
|
||||
$object->type_code = GETPOST("type_code", 'alpha');
|
||||
$object->category_code = GETPOST("category_code", 'alpha');
|
||||
$object->severity_code = GETPOST("severity_code", 'alpha');
|
||||
$notifyTiers = GETPOST("notify_tiers_at_create", 'alpha');
|
||||
$object->notify_tiers_at_create = empty($notifyTiers) ? 0 : 1;
|
||||
|
||||
$object->fk_project = GETPOST('projectid', 'int');
|
||||
|
||||
$extrafields = new ExtraFields($this->db);
|
||||
$extralabels = $extrafields->fetch_name_optionals_label($object->table_element);
|
||||
$ret = $extrafields->setOptionalsFromPost($extralabels, $object);
|
||||
|
||||
$id = $object->create($user);
|
||||
if ($id <= 0) {
|
||||
$error++;
|
||||
$this->error = $object->error;
|
||||
$this->errors = $object->errors;
|
||||
$action = 'create';
|
||||
}
|
||||
|
||||
if (!$error && $id > 0)
|
||||
{
|
||||
$this->db->commit();
|
||||
|
||||
// File transfer
|
||||
$this->copyFilesForTicket();
|
||||
|
||||
// Add contact
|
||||
$contactid = GETPOST('contactid', 'int');
|
||||
$type_contact = GETPOST("type", 'alpha');
|
||||
|
||||
if ($contactid > 0 && $type_contact) {
|
||||
$result = $object->add_contact($contactid, GETPOST("type"), 'external');
|
||||
}
|
||||
|
||||
// altairis: link ticket to project
|
||||
if (GETPOST('projectid') > 0) {
|
||||
$object->setProject(GETPOST('projectid'));
|
||||
}
|
||||
|
||||
// Auto assign user
|
||||
if ($conf->global->TICKET_AUTO_ASSIGN_USER_CREATE) {
|
||||
$result = $object->assignUser($user, $user->id, 1);
|
||||
$object->add_contact($user->id, "SUPPORTTEC", 'internal');
|
||||
}
|
||||
|
||||
// Auto assign contrat
|
||||
$contractid = 0;
|
||||
if ($conf->global->TICKET_AUTO_ASSIGN_CONTRACT_CREATE) {
|
||||
$contrat = new Contrat($this->db);
|
||||
$contrat->socid = $object->fk_soc;
|
||||
$list = $contrat->getListOfContracts();
|
||||
|
||||
if (is_array($list) && !empty($list)) {
|
||||
if (count($list) == 1) {
|
||||
$contractid = $list[0]->id;
|
||||
$object->setContract($contractid);
|
||||
} else {
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
// Auto create fiche intervention
|
||||
if ($conf->global->TICKET_AUTO_CREATE_FICHINTER_CREATE)
|
||||
{
|
||||
$fichinter = new Fichinter($this->db);
|
||||
$fichinter->socid = $object->fk_soc;
|
||||
$fichinter->fk_project = GETPOST('projectid', 'int');
|
||||
$fichinter->fk_contrat = $contractid;
|
||||
$fichinter->author = $user->id;
|
||||
$fichinter->modelpdf = 'soleil';
|
||||
$fichinter->origin = $object->element;
|
||||
$fichinter->origin_id = $object->id;
|
||||
|
||||
// Extrafields
|
||||
$extrafields = new ExtraFields($this->db);
|
||||
$extralabels = $extrafields->fetch_name_optionals_label($fichinter->table_element);
|
||||
$array_options = $extrafields->getOptionalsFromPost($fichinter->table_element);
|
||||
$fichinter->array_options = $array_options;
|
||||
|
||||
$id = $fichinter->create($user);
|
||||
if ($id <= 0) {
|
||||
setEventMessages($fichinter->error, null, 'errors');
|
||||
}
|
||||
}
|
||||
|
||||
if (!empty($backtopage)) {
|
||||
$url = $backtopage;
|
||||
} else {
|
||||
$url = 'card.php?track_id=' . $object->track_id;
|
||||
}
|
||||
|
||||
header("Location: " . $url);
|
||||
exit;
|
||||
} else {
|
||||
$this->db->rollback();
|
||||
setEventMessages($this->error, $this->errors, 'errors');
|
||||
}
|
||||
} else {
|
||||
setEventMessages($this->error, $this->errors, 'errors');
|
||||
}
|
||||
}
|
||||
|
||||
if ($action == 'edit' && $user->rights->ticket->write) {
|
||||
$error = 0;
|
||||
|
||||
if ($object->fetch(GETPOST('id')) < 0) {
|
||||
$error++;
|
||||
array_push($this->errors, $langs->trans("ErrorTicketIsNotValid"));
|
||||
$_GET["action"] = $_POST["action"] = '';
|
||||
}
|
||||
}
|
||||
|
||||
if (GETPOST('update') && GETPOST('id') && $user->rights->ticket->write) {
|
||||
$error = 0;
|
||||
|
||||
$ret = $object->fetch(GETPOST('id'));
|
||||
if ($ret < 0) {
|
||||
$error++;
|
||||
array_push($this->errors, $langs->trans("ErrorTicketIsNotValid"));
|
||||
$action = '';
|
||||
} elseif (!GETPOST("label")) {
|
||||
$error++;
|
||||
array_push($this->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Label")));
|
||||
$action = 'edit';
|
||||
} elseif (!GETPOST("subject")) {
|
||||
$error++;
|
||||
array_push($this->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject")));
|
||||
$action = 'edit';
|
||||
}
|
||||
|
||||
if (!$error) {
|
||||
$this->db->begin();
|
||||
|
||||
$object->label = GETPOST("label");
|
||||
$object->description = GETPOST("description");
|
||||
|
||||
//...
|
||||
$ret = $object->update($user);
|
||||
if ($ret <= 0) {
|
||||
$error++;
|
||||
$this->errors = $object->error;
|
||||
$this->errors = $object->errors;
|
||||
$action = 'edit';
|
||||
}
|
||||
|
||||
if (!$error && $ret > 0) {
|
||||
$this->db->commit();
|
||||
} else {
|
||||
$this->db->rollback();
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
if ($action == "mark_ticket_read" && $user->rights->ticket->write) {
|
||||
$object->fetch('', '', GETPOST("track_id", 'alpha'));
|
||||
|
||||
if ($object->markAsRead($user) > 0)
|
||||
{
|
||||
setEventMessages($langs->trans('TicketMarkedAsRead'), null, 'mesgs');
|
||||
|
||||
header("Location: card.php?track_id=" . $object->track_id . "&action=view");
|
||||
exit;
|
||||
} else {
|
||||
$this->errors = $object->error;
|
||||
$this->error = $object->error;
|
||||
}
|
||||
$action = 'view';
|
||||
}
|
||||
|
||||
if ($action == "assign_user" && GETPOST('btn_assign_user', 'aplha') && $user->rights->ticket->write) {
|
||||
$object->fetch('', '', GETPOST("track_id", 'alpha'));
|
||||
$useroriginassign = $object->fk_user_assign;
|
||||
$usertoassign = GETPOST('fk_user_assign', 'int');
|
||||
|
||||
/*if (! ($usertoassign > 0)) {
|
||||
$error++;
|
||||
array_push($this->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("AssignedTo")));
|
||||
$action = 'view';
|
||||
}*/
|
||||
|
||||
if (!$error)
|
||||
{
|
||||
$ret = $object->assignUser($user, $usertoassign);
|
||||
if ($ret < 0) $error++;
|
||||
}
|
||||
|
||||
if (! $error) // Update list of contacts
|
||||
{
|
||||
// Si déjà un user assigné on le supprime des contacts
|
||||
if ($useroriginassign > 0) {
|
||||
$internal_contacts = $object->listeContact(-1, 'internal');
|
||||
|
||||
foreach ($internal_contacts as $key => $contact) {
|
||||
if ($contact['code'] == "SUPPORTTEC" && $contact['id'] == $useroriginassign) {
|
||||
}
|
||||
{
|
||||
//print "user à effacer : ".$useroriginassign;
|
||||
$object->delete_contact($contact['rowid']);
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
if ($usertoassign > 0) $object->add_contact($usertoassign, "SUPPORTTEC", 'internal', $notrigger = 0);
|
||||
}
|
||||
|
||||
if (! $error)
|
||||
{
|
||||
// Log action in ticket logs table
|
||||
$object->fetch_user($usertoassign);
|
||||
$log_action = $langs->trans('TicketLogAssignedTo', $object->user->getFullName($langs));
|
||||
|
||||
setEventMessages($langs->trans('TicketAssigned'), null, 'mesgs');
|
||||
|
||||
header("Location: card.php?track_id=" . $object->track_id . "&action=view");
|
||||
exit;
|
||||
} else {
|
||||
array_push($this->errors, $object->error);
|
||||
}
|
||||
$action = 'view';
|
||||
}
|
||||
|
||||
if ($action == "new_message" && GETPOST('btn_add_message') && $user->rights->ticket->read) {
|
||||
$ret = $this->newMessage($user, $action);
|
||||
if ($ret) {
|
||||
if (!empty($backtopage)) {
|
||||
$url = $backtopage;
|
||||
} else {
|
||||
$url = 'card.php?action=view&track_id=' . $object->track_id;
|
||||
}
|
||||
|
||||
header("Location: " . $url);
|
||||
exit;
|
||||
} else {
|
||||
setEventMessages($object->error, null, 'errors');
|
||||
$action = 'add_message';
|
||||
}
|
||||
}
|
||||
|
||||
if ($action == "new_public_message" && GETPOST('btn_add_message')) {
|
||||
$this->newMessagePublic($user, $action);
|
||||
}
|
||||
|
||||
if ($action == "confirm_close" && GETPOST('confirm', 'alpha') == 'yes' && $user->rights->ticket->write) {
|
||||
$this->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha'));
|
||||
if ($object->close()) {
|
||||
// Log action in ticket logs table
|
||||
$log_action = $langs->trans('TicketLogClosedBy', $user->getFullName($langs));
|
||||
|
||||
setEventMessages($langs->trans('TicketMarkedAsClosed'), null, 'mesgs');
|
||||
|
||||
$url = 'card.php?action=view&track_id=' . GETPOST('track_id', 'alpha');
|
||||
header("Location: " . $url);
|
||||
} else {
|
||||
$action = '';
|
||||
setEventMessages($this->error, $this->errors, 'errors');
|
||||
}
|
||||
}
|
||||
|
||||
if ($action == "confirm_public_close" && GETPOST('confirm', 'alpha') == 'yes') {
|
||||
$this->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha'));
|
||||
if (($_SESSION['email_customer'] == $object->origin_email || $_SESSION['email_customer'] == $object->thirdparty->email) && $object->close()) {
|
||||
// Log action in ticket logs table
|
||||
$log_action = $langs->trans('TicketLogClosedBy', $_SESSION['email_customer']);
|
||||
|
||||
setEventMessages('<div class="confirm">' . $langs->trans('TicketMarkedAsClosed') . '</div>', null, 'mesgs');
|
||||
|
||||
$url = 'view.php?action=view_ticket&track_id=' . GETPOST('track_id', 'alpha');
|
||||
header("Location: " . $url);
|
||||
} else {
|
||||
setEventMessages($this->error, $this->errors, 'errors');
|
||||
$action = '';
|
||||
}
|
||||
}
|
||||
|
||||
if ($action == 'confirm_delete_ticket' && GETPOST('confirm', 'alpha') == "yes" && $user->rights->ticket->delete) {
|
||||
if ($this->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
|
||||
if ($object->delete($user) > 0) {
|
||||
setEventMessages('<div class="confirm">' . $langs->trans('TicketDeletedSuccess') . '</div>', null, 'mesgs');
|
||||
Header("Location: ".DOL_URL_ROOT."/ticket/list.php");
|
||||
exit;
|
||||
} else {
|
||||
$langs->load("errors");
|
||||
$mesg = '<div class="error">' . $langs->trans($this->error) . '</div>';
|
||||
$action = '';
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
// Set parent company
|
||||
if ($action == 'set_thirdparty' && $user->rights->societe->creer) {
|
||||
if ($this->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
|
||||
$result = $object->setCustomer(GETPOST('editcustomer', 'int'));
|
||||
$url = 'card.php?action=view&track_id=' . GETPOST('track_id', 'alpha');
|
||||
header("Location: " . $url);
|
||||
exit();
|
||||
}
|
||||
}
|
||||
|
||||
if ($action == 'set_progression' && $user->rights->ticket->write) {
|
||||
if ($this->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
|
||||
$result = $object->setProgression(GETPOST('progress', 'alpha'));
|
||||
|
||||
$url = 'card.php?action=view&track_id=' . $object->track_id;
|
||||
header("Location: " . $url);
|
||||
exit();
|
||||
}
|
||||
}
|
||||
|
||||
if ($action == 'setsubject') {
|
||||
if ($this->fetch(GETPOST('id', 'int'))) {
|
||||
if ($action == 'setsubject') {
|
||||
$object->subject = trim(GETPOST('subject', 'alpha'));
|
||||
}
|
||||
|
||||
if ($action == 'setsubject' && empty($object->subject)) {
|
||||
$mesg .= ($mesg ? '<br>' : '') . $langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject"));
|
||||
}
|
||||
|
||||
if (!$mesg) {
|
||||
if ($object->update($user) >= 0) {
|
||||
header("Location: " . $_SERVER['PHP_SELF'] . "?track_id=" . $object->track_id);
|
||||
exit;
|
||||
}
|
||||
$mesg = $object->error;
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
|
||||
if ($action == 'confirm_reopen' && $user->rights->ticket->manage && !GETPOST('cancel')) {
|
||||
if ($this->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
|
||||
// prevent browser refresh from reopening ticket several times
|
||||
if ($object->fk_statut == Ticket::STATUS_CLOSED) {
|
||||
$res = $object->setStatut(Ticket::STATUS_ASSIGNED);
|
||||
if ($res) {
|
||||
// Log action in ticket logs table
|
||||
$log_action = $langs->trans('TicketLogReopen');
|
||||
|
||||
$url = 'card.php?action=view&track_id=' . $object->track_id;
|
||||
header("Location: " . $url);
|
||||
exit();
|
||||
}
|
||||
}
|
||||
}
|
||||
} // Categorisation dans projet
|
||||
elseif ($action == 'classin' && $user->rights->ticket->write) {
|
||||
if ($this->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
|
||||
$object->setProject(GETPOST('projectid', 'int'));
|
||||
$url = 'card.php?action=view&track_id=' . $object->track_id;
|
||||
header("Location: " . $url);
|
||||
exit();
|
||||
}
|
||||
} // Categorisation dans contrat
|
||||
elseif ($action == 'setcontract' && $user->rights->ticket->write) {
|
||||
if ($this->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
|
||||
$object->setContract(GETPOST('contractid', 'int'));
|
||||
$url = 'card.php?action=view&track_id=' . $object->track_id;
|
||||
header("Location: " . $url);
|
||||
exit();
|
||||
}
|
||||
} elseif ($action == "set_message" && $user->rights->ticket->manage) {
|
||||
// altairis: manage cancel button
|
||||
if (!GETPOST('cancel')) {
|
||||
$this->fetch('', '', GETPOST('track_id', 'alpha'));
|
||||
$oldvalue_message = $object->message;
|
||||
$fieldtomodify = GETPOST('message_initial');
|
||||
|
||||
$object->message = $fieldtomodify;
|
||||
$ret = $object->update($user);
|
||||
if ($ret > 0) {
|
||||
$log_action = $langs->trans('TicketInitialMessageModified') . " \n";
|
||||
// include the Diff class
|
||||
dol_include_once('/ticket/class/utils_diff.class.php');
|
||||
// output the result of comparing two files as plain text
|
||||
$log_action .= Diff::toString(Diff::compare(strip_tags($oldvalue_message), strip_tags($object->message)));
|
||||
|
||||
setEventMessages($langs->trans('TicketMessageSuccesfullyUpdated'), null, 'mesgs');
|
||||
}
|
||||
}
|
||||
|
||||
$action = 'view';
|
||||
} // Reopen ticket
|
||||
elseif ($action == 'confirm_set_status' && $user->rights->ticket->write && !GETPOST('cancel')) {
|
||||
if ($this->fetch(GETPOST('id', 'int'), GETPOST('track_id', 'alpha')) >= 0) {
|
||||
$new_status = GETPOST('new_status', 'int');
|
||||
$old_status = $object->fk_statut;
|
||||
$res = $object->setStatut($new_status);
|
||||
if ($res) {
|
||||
// Log action in ticket logs table
|
||||
$log_action = $langs->trans('TicketLogStatusChanged', $langs->transnoentities($object->statuts_short[$old_status]), $langs->transnoentities($object->statuts_short[$new_status]));
|
||||
|
||||
$url = 'card.php?action=view&track_id=' . $object->track_id;
|
||||
header("Location: " . $url);
|
||||
exit();
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
return 0;
|
||||
}
|
||||
|
||||
/**
|
||||
* Add new message on a ticket (private area)
|
||||
*
|
||||
* @param User $user User for action
|
||||
* @param string $action Action string
|
||||
* @return int
|
||||
*/
|
||||
private function newMessage($user, &$action)
|
||||
{
|
||||
global $mysoc, $conf, $langs;
|
||||
|
||||
if (!class_exists('Contact')) {
|
||||
include_once DOL_DOCUMENT_ROOT . '/contact/class/contact.class.php';
|
||||
}
|
||||
|
||||
$contactstatic = new Contact($this->db);
|
||||
|
||||
$error = 0;
|
||||
|
||||
$object = new Ticket($this->db);
|
||||
$ret = $object->fetch('', '', GETPOST('track_id', 'alpha'));
|
||||
$object->socid = $object->fk_soc;
|
||||
$object->fetch_thirdparty();
|
||||
if ($ret < 0) {
|
||||
$error++;
|
||||
array_push($this->errors, $langs->trans("ErrorTicketIsNotValid"));
|
||||
$action = '';
|
||||
}
|
||||
|
||||
if (!GETPOST("message")) {
|
||||
$error++;
|
||||
array_push($this->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("message")));
|
||||
$action = 'add_message';
|
||||
}
|
||||
|
||||
if (!$error) {
|
||||
$object->message = GETPOST("message");
|
||||
$object->private = GETPOST("private_message");
|
||||
$send_email = GETPOST('send_email', 'int');
|
||||
|
||||
$id = $object->createTicketMessage($user);
|
||||
if ($id <= 0) {
|
||||
$error++;
|
||||
$this->errors = $object->error;
|
||||
$this->errors = $object->errors;
|
||||
$action = 'add_message';
|
||||
}
|
||||
|
||||
if (!$error && $id > 0) {
|
||||
setEventMessages($langs->trans('TicketMessageSuccessfullyAdded'), null, 'mesgs');
|
||||
|
||||
/*
|
||||
* Send email to linked contacts
|
||||
*/
|
||||
if ($send_email > 0) {
|
||||
// Retrieve internal contact datas
|
||||
$internal_contacts = $object->getInfosTicketInternalContact();
|
||||
$sendto = array();
|
||||
if (is_array($internal_contacts) && count($internal_contacts) > 0) {
|
||||
// altairis: set default subject
|
||||
$label_title = empty($conf->global->MAIN_APPLICATION_TITLE) ? $mysoc->name : $conf->global->MAIN_APPLICATION_TITLE;
|
||||
$subject = GETPOST('subject') ? GETPOST('subject') : '[' . $label_title . '- ticket #' . $object->track_id . '] ' . $langs->trans('TicketNewMessage');
|
||||
|
||||
$message_intro = $langs->trans('TicketNotificationEmailBody', "#" . $object->id);
|
||||
$message_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
|
||||
|
||||
$message = $langs->trans('TicketMessageMailIntroText');
|
||||
$message .= "\n\n";
|
||||
$message .= GETPOST('message');
|
||||
|
||||
// Coordonnées client
|
||||
$message .= "\n\n";
|
||||
$message .= "==============================================\n";
|
||||
$message .= !empty($object->thirdparty->name) ? $langs->trans('Thirdparty') . " : " . $object->thirdparty->name : '';
|
||||
$message .= !empty($object->thirdparty->town) ? "\n" . $langs->trans('Town') . " : " . $object->thirdparty->town : '';
|
||||
$message .= !empty($object->thirdparty->phone) ? "\n" . $langs->trans('Phone') . " : " . $object->thirdparty->phone : '';
|
||||
|
||||
// Build array to display recipient list
|
||||
foreach ($internal_contacts as $key => $info_sendto) {
|
||||
// altairis: avoid duplicate notifications
|
||||
if ($info_sendto['id'] == $user->id) {
|
||||
continue;
|
||||
}
|
||||
|
||||
if ($info_sendto['email'] != '') {
|
||||
if(!empty($info_sendto['email'])) $sendto[] = trim($info_sendto['firstname'] . " " . $info_sendto['lastname']) . " <" . $info_sendto['email'] . ">";
|
||||
|
||||
//Contact type
|
||||
$recipient = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1') . ' (' . strtolower($info_sendto['libelle']) . ')';
|
||||
$message .= (!empty($recipient) ? $langs->trans('TicketNotificationRecipient') . ' : ' . $recipient . "\n" : '');
|
||||
}
|
||||
}
|
||||
$message .= "\n";
|
||||
// URL ticket
|
||||
$url_internal_ticket = dol_buildpath('/ticket/card.php', 2) . '?track_id=' . $object->track_id;
|
||||
|
||||
// altairis: make html link on url
|
||||
$message .= "\n" . $langs->trans('TicketNotificationEmailBodyInfosTrackUrlinternal') . ' : ' . '<a href="' . $url_internal_ticket . '">' . $object->track_id . '</a>' . "\n";
|
||||
|
||||
// Add global email address recipient
|
||||
// altairis: use new TICKET_NOTIFICATION_EMAIL_TO configuration variable
|
||||
if ($conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS && !in_array($conf->global->TICKET_NOTIFICATION_EMAIL_TO, $sendto)) {
|
||||
if(!empty($conf->global->TICKET_NOTIFICATION_EMAIL_TO)) $sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_TO;
|
||||
}
|
||||
|
||||
// altairis: dont try to send email if no recipient
|
||||
if (!empty($sendto)) {
|
||||
$this->sendTicketMessageByEmail($subject, $message, '', $sendto);
|
||||
}
|
||||
}
|
||||
|
||||
/*
|
||||
* Email for externals users if not private
|
||||
*/
|
||||
if (empty($object->private)) {
|
||||
// Retrieve email of all contacts (external)
|
||||
$external_contacts = $object->getInfosTicketExternalContact();
|
||||
|
||||
// If no contact, get email from thirdparty
|
||||
if (is_array($external_contacts) && count($external_contacts) === 0) {
|
||||
if (!empty($object->fk_soc)) {
|
||||
$object->fetch_thirdparty($object->fk_soc);
|
||||
$array_company = array(array('firstname' => '', 'lastname' => $object->thirdparty->name, 'email' => $object->thirdparty->email, 'libelle' => $langs->transnoentities('Customer'), 'socid' => $object->thirdparty->id));
|
||||
$external_contacts = array_merge($external_contacts, $array_company);
|
||||
} elseif (empty($object->fk_soc) && !empty($object->origin_email)) {
|
||||
$array_external = array(array('firstname' => '', 'lastname' => $object->origin_email, 'email' => $object->thirdparty->email, 'libelle' => $langs->transnoentities('Customer'), 'socid' => $object->thirdparty->id));
|
||||
$external_contacts = array_merge($external_contacts, $array_external);
|
||||
}
|
||||
}
|
||||
|
||||
$sendto = array();
|
||||
if (is_array($external_contacts) && count($external_contacts) > 0) {
|
||||
// altairis: get default subject for email to external contacts
|
||||
$label_title = empty($conf->global->MAIN_APPLICATION_TITLE) ? $mysoc->name : $conf->global->MAIN_APPLICATION_TITLE;
|
||||
$subject = GETPOST('subject') ? GETPOST('subject') : '[' . $label_title . '- ticket #' . $object->track_id . '] ' . $langs->trans('TicketNewMessage');
|
||||
|
||||
$message_intro = GETPOST('mail_intro') ? GETPOST('mail_intro') : $conf->global->TICKET_MESSAGE_MAIL_INTRO;
|
||||
$message_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
|
||||
|
||||
// We put intro after
|
||||
$message = GETPOST('message');
|
||||
$message .= "\n\n";
|
||||
|
||||
foreach ($external_contacts as $key => $info_sendto) {
|
||||
// altairis: avoid duplicate emails to external contacts
|
||||
if ($info_sendto['id'] == $user->contactid) {
|
||||
continue;
|
||||
}
|
||||
|
||||
if ($info_sendto['email'] != '' && $info_sendto['email'] != $object->origin_email) {
|
||||
if(!empty($info_sendto['email'])) $sendto[] = trim($info_sendto['firstname'] . " " . $info_sendto['lastname']) . " <" . $info_sendto['email'] . ">";
|
||||
|
||||
$recipient = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1') . ' (' . strtolower($info_sendto['libelle']) . ')';
|
||||
$message .= (!empty($recipient) ? $langs->trans('TicketNotificationRecipient') . ' : ' . $recipient . "\n" : '');
|
||||
}
|
||||
}
|
||||
|
||||
// If public interface is not enable, use link to internal page into mail
|
||||
$url_public_ticket = (!empty($conf->global->TICKET_ENABLE_PUBLIC_INTERFACE) ?
|
||||
(!empty($conf->global->TICKET_URL_PUBLIC_INTERFACE) ?
|
||||
$conf->global->TICKET_URL_PUBLIC_INTERFACE . '/view.php' :
|
||||
dol_buildpath('/public/ticket/view.php', 2)
|
||||
) :
|
||||
dol_buildpath('/ticket/card.php', 2)
|
||||
) . '?track_id=' . $object->track_id;
|
||||
$message .= "\n" . $langs->trans('TicketNewEmailBodyInfosTrackUrlCustomer') . ' : ' . '<a href="' . $url_public_ticket . '">' . $object->track_id . '</a>' . "\n";
|
||||
|
||||
// Build final message
|
||||
$message = $message_intro . $message;
|
||||
|
||||
// Add signature
|
||||
$message .= '<br>' . $message_signature;
|
||||
|
||||
if (!empty($object->origin_email)) {
|
||||
$sendto[] = $object->origin_email;
|
||||
}
|
||||
|
||||
if ($object->fk_soc > 0 && ! in_array($object->origin_email, $sendto)) {
|
||||
$object->socid = $object->fk_soc;
|
||||
$object->fetch_thirdparty();
|
||||
if(!empty($object->thirdparty->email)) $sendto[] = $object->thirdparty->email;
|
||||
}
|
||||
|
||||
// altairis: Add global email address reciepient
|
||||
if ($conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS && !in_array($conf->global->TICKET_NOTIFICATION_EMAIL_TO, $sendto)) {
|
||||
if(!empty($conf->global->TICKET_NOTIFICATION_EMAIL_TO)) $sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_TO;
|
||||
}
|
||||
|
||||
// altairis: dont try to send email when no recipient
|
||||
if (!empty($sendto)) {
|
||||
$this->sendTicketMessageByEmail($subject, $message, '', $sendto);
|
||||
}
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
$this->copyFilesForTicket();
|
||||
|
||||
// Set status to "answered" if not set yet, only for internal users
|
||||
if ($object->fk_statut < 3 && !$user->societe_id) {
|
||||
$object->setStatut(3);
|
||||
}
|
||||
|
||||
return 1;
|
||||
} else {
|
||||
setEventMessages($object->error, $object->errors, 'errors');
|
||||
return -1;
|
||||
}
|
||||
} else {
|
||||
setEventMessages($this->error, $this->errors, 'errors');
|
||||
return -1;
|
||||
}
|
||||
}
|
||||
|
||||
/**
|
||||
* Add new message on a ticket (public area)
|
||||
*
|
||||
* @param User $user User for action
|
||||
* @param string $action Action string
|
||||
* @return void
|
||||
*/
|
||||
private function newMessagePublic($user, &$action)
|
||||
{
|
||||
|
||||
global $mysoc, $conf, $langs;
|
||||
|
||||
$object = new Ticket($this->db);
|
||||
$error = 0;
|
||||
$ret = $object->fetch('', '', GETPOST('track_id', 'alpha'));
|
||||
$object->socid = $object->fk_soc;
|
||||
$object->fetch_thirdparty();
|
||||
if ($ret < 0) {
|
||||
$error++;
|
||||
array_push($this->errors, $langs->trans("ErrorTicketIsNotValid"));
|
||||
$action = '';
|
||||
}
|
||||
|
||||
if (!GETPOST("message")) {
|
||||
$error++;
|
||||
array_push($this->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("message")));
|
||||
$action = 'add_message';
|
||||
}
|
||||
|
||||
if (!$error) {
|
||||
$object->message = (string) GETPOST("message");
|
||||
$id = $object->createTicketMessage($user);
|
||||
if ($id <= 0) {
|
||||
$error++;
|
||||
$this->error = $object->error;
|
||||
$this->errors = $object->errors;
|
||||
$action = 'add_message';
|
||||
}
|
||||
|
||||
if (!$error && $id > 0) {
|
||||
setEventMessages($langs->trans('TicketMessageSuccessfullyAdded'), null, 'mesgs');
|
||||
|
||||
// Retrieve internal contact datas
|
||||
$internal_contacts = $object->getInfosTicketInternalContact();
|
||||
$sendto = array();
|
||||
if (is_array($internal_contacts) && count($internal_contacts) > 0) {
|
||||
$subject = '[' . $mysoc->name . '- ticket #' . $object->track_id . '] ' . $langs->trans('TicketNewMessage');
|
||||
|
||||
$message = $langs->trans('TicketMessageMailIntroAutoNewPublicMessage', $object->subject);
|
||||
$message .= "\n";
|
||||
$message .= GETPOST('message');
|
||||
$message .= "\n";
|
||||
|
||||
// Coordonnées client
|
||||
if ($object->thirdparty->id > 0) {
|
||||
$message .= "\n\n";
|
||||
$message .= "==============================================\n";
|
||||
$message .= $langs->trans('Thirparty') . " : " . $object->thirdparty->name;
|
||||
$message .= !empty($object->thirdparty->town) ? $langs->trans('Town') . " : " . $object->thirdparty->town : '';
|
||||
$message .= "\n";
|
||||
$message .= !empty($object->thirdparty->phone) ? $langs->trans('Phone') . " : " . $object->thirdparty->phone : '';
|
||||
$message .= "\n";
|
||||
}
|
||||
|
||||
// Build array to display recipient list
|
||||
foreach ($internal_contacts as $key => $info_sendto) {
|
||||
if ($info_sendto['email'] != '') {
|
||||
$sendto[] = trim($info_sendto['firstname'] . " " . $info_sendto['lastname']) . " <" . $info_sendto['email'] . ">";
|
||||
}
|
||||
|
||||
// Contact type
|
||||
$recipient = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1') . ' (' . strtolower($info_sendto['libelle']) . ')';
|
||||
$message .= (!empty($recipient) ? $langs->trans('TicketNotificationRecipient') . ' : ' . $recipient . "\n" : '');
|
||||
$message .= "\n";
|
||||
}
|
||||
|
||||
// URL ticket
|
||||
$url_internal_ticket = dol_buildpath('/ticket/card.php', 2) . '?track_id=' . $object->track_id;
|
||||
$message .= "\n" . $langs->trans('TicketNotificationEmailBodyInfosTrackUrlinternal') . ' : ' . $url_internal_ticket . "\n";
|
||||
|
||||
$message .= "\n\n";
|
||||
|
||||
$message_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
|
||||
|
||||
// Add global email address reciepient
|
||||
if ($conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS && !in_array($conf->global->TICKET_NOTIFICATION_EMAIL_FROM, $sendto)) {
|
||||
$sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_FROM;
|
||||
}
|
||||
|
||||
$this->sendTicketMessageByEmail($subject, $message, '', $sendto);
|
||||
}
|
||||
|
||||
/*
|
||||
* Email for externals users if not private
|
||||
*/
|
||||
|
||||
// Retrieve email of all contacts external
|
||||
$external_contacts = $object->getInfosTicketExternalContact();
|
||||
$sendto = array();
|
||||
if (is_array($external_contacts) && count($external_contacts) > 0) {
|
||||
$subject = '[' . $mysoc->name . '- ticket #' . $object->track_id . '] ' . $langs->trans('TicketNewMessage');
|
||||
|
||||
$message = $langs->trans('TicketMessageMailIntroAutoNewPublicMessage', $object->subject);
|
||||
$message .= "\n";
|
||||
|
||||
$message .= GETPOST('message');
|
||||
$message .= "\n\n";
|
||||
|
||||
$message_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
|
||||
foreach ($external_contacts as $key => $info_sendto) {
|
||||
if ($info_sendto['email'] != '') {
|
||||
$sendto[] = trim($info_sendto['firstname'] . " " . $info_sendto['lastname']) . " <" . $info_sendto['email'] . ">";
|
||||
}
|
||||
$recipient = '';
|
||||
$recipient = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1') . ' (' . strtolower($info_sendto['libelle']) . ')';
|
||||
$message .= (!empty($recipient) ? $langs->trans('TicketNotificationRecipient') . ' : ' . $recipient . "\n" : '');
|
||||
}
|
||||
|
||||
$url_public_ticket = ($conf->global->TICKET_URL_PUBLIC_INTERFACE ? $conf->global->TICKET_URL_PUBLIC_INTERFACE . '/view.php' : dol_buildpath('/public/ticket/view.php', 2)) . '?track_id=' . $object->track_id;
|
||||
$message .= "\n\n" . $langs->trans('TicketNewEmailBodyInfosTrackUrlCustomer') . ' : ' . $url_public_ticket . "\n";
|
||||
|
||||
// Add signature
|
||||
$message .= '\n\n' . $message_signature;
|
||||
|
||||
if (!empty($object->origin_email) && !in_array($object->origin_email, $sendto)) {
|
||||
$sendto[] = $object->origin_email;
|
||||
}
|
||||
if ($object->fk_soc > 0 && !in_array($object->origin_email, $sendto)) {
|
||||
$sendto[] = $object->thirdparty->email;
|
||||
}
|
||||
$this->sendTicketMessageByEmail($subject, $message, '', $sendto);
|
||||
}
|
||||
|
||||
$this->copyFilesForTicket();
|
||||
|
||||
$url = 'view.php?action=view_ticket&track_id=' . $object->track_id;
|
||||
header("Location: " . $url);
|
||||
exit;
|
||||
} else {
|
||||
setEventMessages($object->error, $object->errors, 'errors');
|
||||
}
|
||||
} else {
|
||||
setEventMessages($this->error, $this->errors, 'errors');
|
||||
}
|
||||
}
|
||||
|
||||
/**
|
||||
* Fetch object
|
||||
*
|
||||
@ -1405,53 +562,6 @@ class ActionsTicket
|
||||
}
|
||||
}
|
||||
|
||||
/**
|
||||
* Copy files into ticket directory
|
||||
* Used for files linked into messages
|
||||
*
|
||||
* @return void
|
||||
*/
|
||||
public function copyFilesForTicket()
|
||||
{
|
||||
global $conf, $object;
|
||||
|
||||
// Create form object
|
||||
include_once DOL_DOCUMENT_ROOT . '/core/class/html.formmail.class.php';
|
||||
include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php';
|
||||
include_once DOL_DOCUMENT_ROOT . '/core/lib/images.lib.php';
|
||||
|
||||
$maxwidthsmall = 270;
|
||||
$maxheightsmall = 150;
|
||||
$maxwidthmini = 128;
|
||||
$maxheightmini = 72;
|
||||
|
||||
$formmail = new FormMail($this->db);
|
||||
|
||||
$attachedfiles = $formmail->get_attached_files();
|
||||
$filepath = $attachedfiles['paths'];
|
||||
$filename = $attachedfiles['names'];
|
||||
$mimetype = $attachedfiles['mimes'];
|
||||
|
||||
// Copy files into ticket directory
|
||||
$destdir = $conf->ticket->dir_output . '/' . $object->track_id;
|
||||
|
||||
if (!dol_is_dir($destdir)) {
|
||||
dol_mkdir($destdir);
|
||||
}
|
||||
foreach ($filename as $i => $val) {
|
||||
$res = dol_move($filepath[$i], $destdir . '/' . $filename[$i]);
|
||||
if (image_format_supported($destdir . '/' . $filename[$i]) == 1) {
|
||||
// Create small thumbs for image (Ratio is near 16/9)
|
||||
// Used on logon for example
|
||||
$imgThumbSmall = vignette($destdir . '/' . $filename[$i], $maxwidthsmall, $maxheightsmall, '_small', 50, "thumbs");
|
||||
// Create mini thumbs for image (Ratio is near 16/9)
|
||||
// Used on menu or for setup page for example
|
||||
$imgThumbMini = vignette($destdir . '/' . $filename[$i], $maxwidthmini, $maxheightmini, '_mini', 50, "thumbs");
|
||||
}
|
||||
$formmail->remove_attached_files($i);
|
||||
}
|
||||
}
|
||||
|
||||
/**
|
||||
* Print html navbar with link to set ticket status
|
||||
*
|
||||
@ -1490,7 +600,7 @@ class ActionsTicket
|
||||
$urlforbutton = $_SERVER['PHP_SELF'] . '?track_id=' . $object->track_id . '&action=set_status&new_status=' . $status;
|
||||
}
|
||||
|
||||
print '<a class="button" href="' . $urlforbutton . '">';
|
||||
print '<a class="button buttonticket" href="' . $urlforbutton . '">';
|
||||
print img_picto($langs->trans($object->statuts_short[$status]), 'statut' . $status . '.png@ticket') . ' ' . $langs->trans($object->statuts_short[$status]);
|
||||
print '</a>';
|
||||
print '</div>';
|
||||
|
||||
@ -25,8 +25,7 @@
|
||||
// Put here all includes required by your class file
|
||||
require_once DOL_DOCUMENT_ROOT . "/core/class/commonobject.class.php";
|
||||
require_once DOL_DOCUMENT_ROOT . '/fichinter/class/fichinter.class.php';
|
||||
//require_once DOL_DOCUMENT_ROOT."/societe/class/societe.class.php";
|
||||
//require_once DOL_DOCUMENT_ROOT."/product/class/product.class.php";
|
||||
require_once DOL_DOCUMENT_ROOT . '/core/lib/ticket.lib.php';
|
||||
|
||||
|
||||
/**
|
||||
@ -66,7 +65,7 @@ class Ticket extends CommonObject
|
||||
|
||||
|
||||
/**
|
||||
* @var string Hash to identify ticket
|
||||
* @var string Hash to identify ticket publically
|
||||
*/
|
||||
public $track_id;
|
||||
|
||||
@ -327,11 +326,14 @@ class Ticket extends CommonObject
|
||||
global $conf, $langs;
|
||||
$error = 0;
|
||||
|
||||
// Clean parameters
|
||||
$this->datec = dol_now();
|
||||
if (empty($this->track_id)) $this->track_id = generate_random_id(16);
|
||||
|
||||
// Check more parameters
|
||||
// If error, this->errors[] is filled
|
||||
$result = $this->verify();
|
||||
|
||||
if ($result >= 0) {
|
||||
// Insert request
|
||||
$sql = "INSERT INTO " . MAIN_DB_PREFIX . "ticket(";
|
||||
@ -2430,6 +2432,416 @@ class Ticket extends CommonObject
|
||||
}
|
||||
return false;
|
||||
}
|
||||
|
||||
|
||||
/**
|
||||
* Copy files into ticket directory
|
||||
* Used for files linked into messages
|
||||
*
|
||||
* @return void
|
||||
*/
|
||||
public function copyFilesForTicket()
|
||||
{
|
||||
global $conf;
|
||||
|
||||
// Create form object
|
||||
include_once DOL_DOCUMENT_ROOT . '/core/class/html.formmail.class.php';
|
||||
include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php';
|
||||
include_once DOL_DOCUMENT_ROOT . '/core/lib/images.lib.php';
|
||||
|
||||
$maxwidthsmall = 270;
|
||||
$maxheightsmall = 150;
|
||||
$maxwidthmini = 128;
|
||||
$maxheightmini = 72;
|
||||
|
||||
$formmail = new FormMail($this->db);
|
||||
|
||||
$attachedfiles = $formmail->get_attached_files();
|
||||
|
||||
$filepath = $attachedfiles['paths'];
|
||||
$filename = $attachedfiles['names'];
|
||||
$mimetype = $attachedfiles['mimes'];
|
||||
|
||||
// Copy files into ticket directory
|
||||
$destdir = $conf->ticket->dir_output . '/' . $this->ref;
|
||||
|
||||
if (!dol_is_dir($destdir)) {
|
||||
dol_mkdir($destdir);
|
||||
}
|
||||
foreach ($filename as $i => $val) {
|
||||
$res = dol_move($filepath[$i], $destdir . '/' . $filename[$i]);
|
||||
if (image_format_supported($destdir . '/' . $filename[$i]) == 1) {
|
||||
// Create small thumbs for image (Ratio is near 16/9)
|
||||
// Used on logon for example
|
||||
$imgThumbSmall = vignette($destdir . '/' . $filename[$i], $maxwidthsmall, $maxheightsmall, '_small', 50, "thumbs");
|
||||
// Create mini thumbs for image (Ratio is near 16/9)
|
||||
// Used on menu or for setup page for example
|
||||
$imgThumbMini = vignette($destdir . '/' . $filename[$i], $maxwidthmini, $maxheightmini, '_mini', 50, "thumbs");
|
||||
}
|
||||
$formmail->remove_attached_files($i);
|
||||
}
|
||||
}
|
||||
|
||||
|
||||
/**
|
||||
* Add new message on a ticket (private area)
|
||||
*
|
||||
* @param User $user User for action
|
||||
* @param string $action Action string
|
||||
* @return int
|
||||
*/
|
||||
public function newMessage($user, &$action)
|
||||
{
|
||||
global $mysoc, $conf, $langs;
|
||||
|
||||
if (!class_exists('Contact')) {
|
||||
include_once DOL_DOCUMENT_ROOT . '/contact/class/contact.class.php';
|
||||
}
|
||||
|
||||
$contactstatic = new Contact($this->db);
|
||||
$object = new Ticket($this->db);
|
||||
|
||||
$error = 0;
|
||||
|
||||
$ret = $object->fetch('', '', GETPOST('track_id', 'alpha'));
|
||||
$object->socid = $object->fk_soc;
|
||||
$object->fetch_thirdparty();
|
||||
if ($ret < 0) {
|
||||
$error++;
|
||||
array_push($this->errors, $langs->trans("ErrorTicketIsNotValid"));
|
||||
$action = '';
|
||||
}
|
||||
|
||||
if (!GETPOST("message")) {
|
||||
$error++;
|
||||
array_push($this->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("message")));
|
||||
$action = 'add_message';
|
||||
}
|
||||
|
||||
if (!$error) {
|
||||
$object->message = GETPOST("message");
|
||||
$object->private = GETPOST("private_message");
|
||||
$send_email = GETPOST('send_email', 'int');
|
||||
|
||||
$id = $object->createTicketMessage($user);
|
||||
if ($id <= 0) {
|
||||
$error++;
|
||||
$this->errors = $object->error;
|
||||
$this->errors = $object->errors;
|
||||
$action = 'add_message';
|
||||
}
|
||||
|
||||
if (!$error && $id > 0) {
|
||||
setEventMessages($langs->trans('TicketMessageSuccessfullyAdded'), null, 'mesgs');
|
||||
|
||||
/*
|
||||
* Send email to linked contacts
|
||||
*/
|
||||
if ($send_email > 0) {
|
||||
// Retrieve internal contact datas
|
||||
$internal_contacts = $object->getInfosTicketInternalContact();
|
||||
$sendto = array();
|
||||
if (is_array($internal_contacts) && count($internal_contacts) > 0) {
|
||||
// altairis: set default subject
|
||||
$label_title = empty($conf->global->MAIN_APPLICATION_TITLE) ? $mysoc->name : $conf->global->MAIN_APPLICATION_TITLE;
|
||||
$subject = GETPOST('subject') ? GETPOST('subject') : '[' . $label_title . '- ticket #' . $object->track_id . '] ' . $langs->trans('TicketNewMessage');
|
||||
|
||||
$message_intro = $langs->trans('TicketNotificationEmailBody', "#" . $object->id);
|
||||
$message_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
|
||||
|
||||
$message = $langs->trans('TicketMessageMailIntroText');
|
||||
$message .= "\n\n";
|
||||
$message .= GETPOST('message');
|
||||
|
||||
// Coordonnées client
|
||||
$message .= "\n\n";
|
||||
$message .= "==============================================\n";
|
||||
$message .= !empty($object->thirdparty->name) ? $langs->trans('Thirdparty') . " : " . $object->thirdparty->name : '';
|
||||
$message .= !empty($object->thirdparty->town) ? "\n" . $langs->trans('Town') . " : " . $object->thirdparty->town : '';
|
||||
$message .= !empty($object->thirdparty->phone) ? "\n" . $langs->trans('Phone') . " : " . $object->thirdparty->phone : '';
|
||||
|
||||
// Build array to display recipient list
|
||||
foreach ($internal_contacts as $key => $info_sendto) {
|
||||
// altairis: avoid duplicate notifications
|
||||
if ($info_sendto['id'] == $user->id) {
|
||||
continue;
|
||||
}
|
||||
|
||||
if ($info_sendto['email'] != '') {
|
||||
if(!empty($info_sendto['email'])) $sendto[] = trim($info_sendto['firstname'] . " " . $info_sendto['lastname']) . " <" . $info_sendto['email'] . ">";
|
||||
|
||||
//Contact type
|
||||
$recipient = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1') . ' (' . strtolower($info_sendto['libelle']) . ')';
|
||||
$message .= (!empty($recipient) ? $langs->trans('TicketNotificationRecipient') . ' : ' . $recipient . "\n" : '');
|
||||
}
|
||||
}
|
||||
$message .= "\n";
|
||||
// URL ticket
|
||||
$url_internal_ticket = dol_buildpath('/ticket/card.php', 2) . '?track_id=' . $object->track_id;
|
||||
|
||||
// altairis: make html link on url
|
||||
$message .= "\n" . $langs->trans('TicketNotificationEmailBodyInfosTrackUrlinternal') . ' : ' . '<a href="' . $url_internal_ticket . '">' . $object->track_id . '</a>' . "\n";
|
||||
|
||||
// Add global email address recipient
|
||||
// altairis: use new TICKET_NOTIFICATION_EMAIL_TO configuration variable
|
||||
if ($conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS && !in_array($conf->global->TICKET_NOTIFICATION_EMAIL_TO, $sendto)) {
|
||||
if(!empty($conf->global->TICKET_NOTIFICATION_EMAIL_TO)) $sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_TO;
|
||||
}
|
||||
|
||||
// altairis: dont try to send email if no recipient
|
||||
if (!empty($sendto)) {
|
||||
$this->sendTicketMessageByEmail($subject, $message, '', $sendto);
|
||||
}
|
||||
}
|
||||
|
||||
/*
|
||||
* Email for externals users if not private
|
||||
*/
|
||||
if (empty($object->private)) {
|
||||
// Retrieve email of all contacts (external)
|
||||
$external_contacts = $object->getInfosTicketExternalContact();
|
||||
|
||||
// If no contact, get email from thirdparty
|
||||
if (is_array($external_contacts) && count($external_contacts) === 0) {
|
||||
if (!empty($object->fk_soc)) {
|
||||
$object->fetch_thirdparty($object->fk_soc);
|
||||
$array_company = array(array('firstname' => '', 'lastname' => $object->thirdparty->name, 'email' => $object->thirdparty->email, 'libelle' => $langs->transnoentities('Customer'), 'socid' => $object->thirdparty->id));
|
||||
$external_contacts = array_merge($external_contacts, $array_company);
|
||||
} elseif (empty($object->fk_soc) && !empty($object->origin_email)) {
|
||||
$array_external = array(array('firstname' => '', 'lastname' => $object->origin_email, 'email' => $object->thirdparty->email, 'libelle' => $langs->transnoentities('Customer'), 'socid' => $object->thirdparty->id));
|
||||
$external_contacts = array_merge($external_contacts, $array_external);
|
||||
}
|
||||
}
|
||||
|
||||
$sendto = array();
|
||||
if (is_array($external_contacts) && count($external_contacts) > 0) {
|
||||
// altairis: get default subject for email to external contacts
|
||||
$label_title = empty($conf->global->MAIN_APPLICATION_TITLE) ? $mysoc->name : $conf->global->MAIN_APPLICATION_TITLE;
|
||||
$subject = GETPOST('subject') ? GETPOST('subject') : '[' . $label_title . '- ticket #' . $object->track_id . '] ' . $langs->trans('TicketNewMessage');
|
||||
|
||||
$message_intro = GETPOST('mail_intro') ? GETPOST('mail_intro') : $conf->global->TICKET_MESSAGE_MAIL_INTRO;
|
||||
$message_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
|
||||
|
||||
// We put intro after
|
||||
$message = GETPOST('message');
|
||||
$message .= "\n\n";
|
||||
|
||||
foreach ($external_contacts as $key => $info_sendto) {
|
||||
// altairis: avoid duplicate emails to external contacts
|
||||
if ($info_sendto['id'] == $user->contactid) {
|
||||
continue;
|
||||
}
|
||||
|
||||
if ($info_sendto['email'] != '' && $info_sendto['email'] != $object->origin_email) {
|
||||
if(!empty($info_sendto['email'])) $sendto[] = trim($info_sendto['firstname'] . " " . $info_sendto['lastname']) . " <" . $info_sendto['email'] . ">";
|
||||
|
||||
$recipient = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1') . ' (' . strtolower($info_sendto['libelle']) . ')';
|
||||
$message .= (!empty($recipient) ? $langs->trans('TicketNotificationRecipient') . ' : ' . $recipient . "\n" : '');
|
||||
}
|
||||
}
|
||||
|
||||
// If public interface is not enable, use link to internal page into mail
|
||||
$url_public_ticket = (!empty($conf->global->TICKET_ENABLE_PUBLIC_INTERFACE) ?
|
||||
(!empty($conf->global->TICKET_URL_PUBLIC_INTERFACE) ?
|
||||
$conf->global->TICKET_URL_PUBLIC_INTERFACE . '/view.php' :
|
||||
dol_buildpath('/public/ticket/view.php', 2)
|
||||
) :
|
||||
dol_buildpath('/ticket/card.php', 2)
|
||||
) . '?track_id=' . $object->track_id;
|
||||
$message .= "\n" . $langs->trans('TicketNewEmailBodyInfosTrackUrlCustomer') . ' : ' . '<a href="' . $url_public_ticket . '">' . $object->track_id . '</a>' . "\n";
|
||||
|
||||
// Build final message
|
||||
$message = $message_intro . $message;
|
||||
|
||||
// Add signature
|
||||
$message .= '<br>' . $message_signature;
|
||||
|
||||
if (!empty($object->origin_email)) {
|
||||
$sendto[] = $object->origin_email;
|
||||
}
|
||||
|
||||
if ($object->fk_soc > 0 && ! in_array($object->origin_email, $sendto)) {
|
||||
$object->socid = $object->fk_soc;
|
||||
$object->fetch_thirdparty();
|
||||
if(!empty($object->thirdparty->email)) $sendto[] = $object->thirdparty->email;
|
||||
}
|
||||
|
||||
// altairis: Add global email address reciepient
|
||||
if ($conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS && !in_array($conf->global->TICKET_NOTIFICATION_EMAIL_TO, $sendto)) {
|
||||
if(!empty($conf->global->TICKET_NOTIFICATION_EMAIL_TO)) $sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_TO;
|
||||
}
|
||||
|
||||
// altairis: dont try to send email when no recipient
|
||||
if (!empty($sendto)) {
|
||||
$this->sendTicketMessageByEmail($subject, $message, '', $sendto);
|
||||
}
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
$object->copyFilesForTicket();
|
||||
|
||||
// Set status to "answered" if not set yet, only for internal users
|
||||
if ($object->fk_statut < 3 && !$user->societe_id) {
|
||||
$object->setStatut(3);
|
||||
}
|
||||
|
||||
return 1;
|
||||
} else {
|
||||
setEventMessages($object->error, $object->errors, 'errors');
|
||||
return -1;
|
||||
}
|
||||
} else {
|
||||
setEventMessages($this->error, $this->errors, 'errors');
|
||||
return -1;
|
||||
}
|
||||
}
|
||||
|
||||
/**
|
||||
* Add new message on a ticket (public area)
|
||||
*
|
||||
* @param User $user User for action
|
||||
* @param string $action Action string
|
||||
* @return void
|
||||
*/
|
||||
public function newMessagePublic($user, &$action)
|
||||
{
|
||||
global $mysoc, $conf, $langs;
|
||||
|
||||
$object = new Ticket($this->db);
|
||||
|
||||
$error = 0;
|
||||
$ret = $object->fetch('', '', GETPOST('track_id', 'alpha'));
|
||||
$object->socid = $object->fk_soc;
|
||||
$object->fetch_thirdparty();
|
||||
if ($ret < 0) {
|
||||
$error++;
|
||||
array_push($this->errors, $langs->trans("ErrorTicketIsNotValid"));
|
||||
$action = '';
|
||||
}
|
||||
|
||||
if (!GETPOST("message")) {
|
||||
$error++;
|
||||
array_push($this->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("message")));
|
||||
$action = 'add_message';
|
||||
}
|
||||
|
||||
if (!$error) {
|
||||
$object->message = (string) GETPOST("message");
|
||||
$id = $object->createTicketMessage($user);
|
||||
if ($id <= 0) {
|
||||
$error++;
|
||||
$this->error = $object->error;
|
||||
$this->errors = $object->errors;
|
||||
$action = 'add_message';
|
||||
}
|
||||
|
||||
if (!$error && $id > 0) {
|
||||
setEventMessages($langs->trans('TicketMessageSuccessfullyAdded'), null, 'mesgs');
|
||||
|
||||
// Retrieve internal contact datas
|
||||
$internal_contacts = $object->getInfosTicketInternalContact();
|
||||
$sendto = array();
|
||||
if (is_array($internal_contacts) && count($internal_contacts) > 0) {
|
||||
$subject = '[' . $mysoc->name . '- ticket #' . $object->track_id . '] ' . $langs->trans('TicketNewMessage');
|
||||
|
||||
$message = $langs->trans('TicketMessageMailIntroAutoNewPublicMessage', $object->subject);
|
||||
$message .= "\n";
|
||||
$message .= GETPOST('message');
|
||||
$message .= "\n";
|
||||
|
||||
// Coordonnées client
|
||||
if ($object->thirdparty->id > 0) {
|
||||
$message .= "\n\n";
|
||||
$message .= "==============================================\n";
|
||||
$message .= $langs->trans('Thirparty') . " : " . $object->thirdparty->name;
|
||||
$message .= !empty($object->thirdparty->town) ? $langs->trans('Town') . " : " . $object->thirdparty->town : '';
|
||||
$message .= "\n";
|
||||
$message .= !empty($object->thirdparty->phone) ? $langs->trans('Phone') . " : " . $object->thirdparty->phone : '';
|
||||
$message .= "\n";
|
||||
}
|
||||
|
||||
// Build array to display recipient list
|
||||
foreach ($internal_contacts as $key => $info_sendto) {
|
||||
if ($info_sendto['email'] != '') {
|
||||
$sendto[] = trim($info_sendto['firstname'] . " " . $info_sendto['lastname']) . " <" . $info_sendto['email'] . ">";
|
||||
}
|
||||
|
||||
// Contact type
|
||||
$recipient = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1') . ' (' . strtolower($info_sendto['libelle']) . ')';
|
||||
$message .= (!empty($recipient) ? $langs->trans('TicketNotificationRecipient') . ' : ' . $recipient . "\n" : '');
|
||||
$message .= "\n";
|
||||
}
|
||||
|
||||
// URL ticket
|
||||
$url_internal_ticket = dol_buildpath('/ticket/card.php', 2) . '?track_id=' . $object->track_id;
|
||||
$message .= "\n" . $langs->trans('TicketNotificationEmailBodyInfosTrackUrlinternal') . ' : ' . $url_internal_ticket . "\n";
|
||||
|
||||
$message .= "\n\n";
|
||||
|
||||
$message_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
|
||||
|
||||
// Add global email address reciepient
|
||||
if ($conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS && !in_array($conf->global->TICKET_NOTIFICATION_EMAIL_FROM, $sendto)) {
|
||||
$sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_FROM;
|
||||
}
|
||||
|
||||
$this->sendTicketMessageByEmail($subject, $message, '', $sendto);
|
||||
}
|
||||
|
||||
/*
|
||||
* Email for externals users if not private
|
||||
*/
|
||||
|
||||
// Retrieve email of all contacts external
|
||||
$external_contacts = $object->getInfosTicketExternalContact();
|
||||
$sendto = array();
|
||||
if (is_array($external_contacts) && count($external_contacts) > 0) {
|
||||
$subject = '[' . $mysoc->name . '- ticket #' . $object->track_id . '] ' . $langs->trans('TicketNewMessage');
|
||||
|
||||
$message = $langs->trans('TicketMessageMailIntroAutoNewPublicMessage', $object->subject);
|
||||
$message .= "\n";
|
||||
|
||||
$message .= GETPOST('message');
|
||||
$message .= "\n\n";
|
||||
|
||||
$message_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
|
||||
foreach ($external_contacts as $key => $info_sendto) {
|
||||
if ($info_sendto['email'] != '') {
|
||||
$sendto[] = trim($info_sendto['firstname'] . " " . $info_sendto['lastname']) . " <" . $info_sendto['email'] . ">";
|
||||
}
|
||||
$recipient = '';
|
||||
$recipient = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1') . ' (' . strtolower($info_sendto['libelle']) . ')';
|
||||
$message .= (!empty($recipient) ? $langs->trans('TicketNotificationRecipient') . ' : ' . $recipient . "\n" : '');
|
||||
}
|
||||
|
||||
$url_public_ticket = ($conf->global->TICKET_URL_PUBLIC_INTERFACE ? $conf->global->TICKET_URL_PUBLIC_INTERFACE . '/view.php' : dol_buildpath('/public/ticket/view.php', 2)) . '?track_id=' . $object->track_id;
|
||||
$message .= "\n\n" . $langs->trans('TicketNewEmailBodyInfosTrackUrlCustomer') . ' : ' . $url_public_ticket . "\n";
|
||||
|
||||
// Add signature
|
||||
$message .= '\n\n' . $message_signature;
|
||||
|
||||
if (!empty($object->origin_email) && !in_array($object->origin_email, $sendto)) {
|
||||
$sendto[] = $object->origin_email;
|
||||
}
|
||||
if ($object->fk_soc > 0 && !in_array($object->origin_email, $sendto)) {
|
||||
$sendto[] = $object->thirdparty->email;
|
||||
}
|
||||
$this->sendTicketMessageByEmail($subject, $message, '', $sendto);
|
||||
}
|
||||
|
||||
$object->copyFilesForTicket();
|
||||
|
||||
$url = 'view.php?action=view_ticket&track_id=' . $object->track_id;
|
||||
header("Location: " . $url);
|
||||
exit;
|
||||
} else {
|
||||
setEventMessages($object->error, $object->errors, 'errors');
|
||||
}
|
||||
} else {
|
||||
setEventMessages($this->error, $this->errors, 'errors');
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
|
||||
|
||||
@ -50,9 +50,6 @@ $source = GETPOST('source', 'alpha');
|
||||
$ligne = GETPOST('ligne', 'int');
|
||||
$lineid = GETPOST('lineid', 'int');
|
||||
|
||||
|
||||
|
||||
|
||||
// Protection if external user
|
||||
if ($user->societe_id > 0) {
|
||||
$socid = $user->societe_id;
|
||||
@ -64,8 +61,9 @@ $url_page_current = dol_buildpath('/ticket/contact.php', 1);
|
||||
|
||||
$object = new Ticket($db);
|
||||
|
||||
|
||||
/*
|
||||
* Ajout d'un nouveau contact
|
||||
* Actions
|
||||
*/
|
||||
|
||||
if ($action == 'addcontact' && $user->rights->ticket->write) {
|
||||
@ -110,9 +108,12 @@ if ($action == 'deletecontact' && $user->rights->ticket->write) {
|
||||
}
|
||||
}
|
||||
|
||||
|
||||
|
||||
/*
|
||||
* View
|
||||
*/
|
||||
|
||||
$help_url = 'FR:DocumentationModuleTicket';
|
||||
llxHeader('', $langs->trans("TicketContacts"), $help_url);
|
||||
|
||||
@ -121,12 +122,6 @@ $formcompany = new FormCompany($db);
|
||||
$contactstatic = new Contact($db);
|
||||
$userstatic = new User($db);
|
||||
|
||||
/* *************************************************************************** */
|
||||
/* */
|
||||
/* Mode vue et edition */
|
||||
/* */
|
||||
/* *************************************************************************** */
|
||||
|
||||
if ($id > 0 || !empty($track_id) || !empty($ref)) {
|
||||
if ($object->fetch($id, $ref, $track_id) > 0)
|
||||
{
|
||||
@ -146,7 +141,7 @@ if ($id > 0 || !empty($track_id) || !empty($ref)) {
|
||||
|
||||
$head = ticket_prepare_head($object);
|
||||
|
||||
dol_fiche_head($head, 'contact', $langs->trans("Ticket"), 0, 'ticket');
|
||||
dol_fiche_head($head, 'contact', $langs->trans("Ticket"), -1, 'ticket');
|
||||
|
||||
$morehtmlref ='<div class="refidno">';
|
||||
$morehtmlref.= $object->subject;
|
||||
|
||||
@ -61,15 +61,10 @@ if (! $sortfield) $sortfield="position_name";
|
||||
$object = new Ticket($db);
|
||||
$result = $object->fetch($id, $ref, $track_id);
|
||||
|
||||
// to match document rules and compatibility
|
||||
$old_ref = $object->ref;
|
||||
$object->ref = $object->track_id;
|
||||
|
||||
|
||||
if ($result < 0) {
|
||||
setEventMessages($object->error, $object->errors, 'errors');
|
||||
} else {
|
||||
$upload_dir = $conf->ticket->dir_output . "/" . dol_sanitizeFileName($object->track_id);
|
||||
$upload_dir = $conf->ticket->dir_output . "/" . dol_sanitizeFileName($object->ref);
|
||||
}
|
||||
|
||||
|
||||
@ -79,8 +74,6 @@ if ($result < 0) {
|
||||
|
||||
include_once DOL_DOCUMENT_ROOT . '/core/actions_linkedfiles.inc.php';
|
||||
|
||||
$object->ref = $old_ref;
|
||||
|
||||
|
||||
|
||||
/*
|
||||
@ -193,7 +186,7 @@ if ($object->id)
|
||||
$totalsize += $file['size'];
|
||||
}
|
||||
|
||||
$object->ref = $object->track_id; // For compatibility we use track ID for directory
|
||||
//$object->ref = $object->track_id; // For compatibility we use track ID for directory
|
||||
$modulepart = 'ticket';
|
||||
$permission = $user->rights->ticket->write;
|
||||
$permtoedit = $user->rights->ticket->write;
|
||||
|
||||
Loading…
Reference in New Issue
Block a user