lainwir3d/dolibarr
1
0
Fork 0
Code Issues Pull Requests Packages Projects Releases Wiki Activity

Dolibarize module ticket

Browse Source
This commit is contained in:
Laurent Destailleur 2019-04-10 11:39:54 +02:00
parent 2765cee005
commit ac25003d33
10 changed files with 969 additions and 1016 deletions
Show Stats Download Patch File Download Diff File Expand all files Collapse all files

32
htdocs/core/class/html.formfile.class.php
View File

@ -1139,7 +1139,7 @@ class FormFile
} }
print '<div class="div-table-responsive-no-min">'; print '<div class="div-table-responsive-no-min">';
print '<table width="100%" id="tablelines" class="'.(($useinecm && $useinecm != 6)?'liste noborder':'liste').'">'."\n"; print '<table width="100%" id="tablelines" class="liste noborder nobottom">'."\n";
if (! empty($addfilterfields)) if (! empty($addfilterfields))
{ {
@ -1156,10 +1156,10 @@ class FormFile
print '<tr class="liste_titre nodrag nodrop">'; print '<tr class="liste_titre nodrag nodrop">';
//print $url.' sortfield='.$sortfield.' sortorder='.$sortorder; //print $url.' sortfield='.$sortfield.' sortorder='.$sortorder;
print_liste_field_titre('Documents2', $url, "name", "", $param, '', $sortfield, $sortorder, ' left'); print_liste_field_titre('Documents2', $url, "name", "", $param, '', $sortfield, $sortorder, 'left ');
print_liste_field_titre('Size', $url, "size", "", $param, '', $sortfield, $sortorder, ' right'); print_liste_field_titre('Size', $url, "size", "", $param, '', $sortfield, $sortorder, 'right ');
print_liste_field_titre('Date', $url, "date", "", $param, '', $sortfield, $sortorder, ' center'); print_liste_field_titre('Date', $url, "date", "", $param, '', $sortfield, $sortorder, 'center ');
if (empty($useinecm) || $useinecm == 4 || $useinecm == 5 || $useinecm == 6) print_liste_field_titre('', $url, "", "", $param, '', $sortfield, $sortorder, ' center'); // Preview if (empty($useinecm) || $useinecm == 4 || $useinecm == 5 || $useinecm == 6) print_liste_field_titre('', $url, "", "", $param, '', $sortfield, $sortorder, 'center '); // Preview
print_liste_field_titre(''); print_liste_field_titre('');
print_liste_field_titre(''); print_liste_field_titre('');
if (! $disablemove) print_liste_field_titre(''); if (! $disablemove) print_liste_field_titre('');
@ -1734,7 +1734,7 @@ class FormFile
print '<form action="' . $_SERVER['PHP_SELF'] . ($param?'?'.$param:'') . '" method="POST">'; print '<form action="' . $_SERVER['PHP_SELF'] . ($param?'?'.$param:'') . '" method="POST">';
print '<table width="100%" class="liste">'; print '<table width="100%" class="liste noborder nobottom">';
print '<tr class="liste_titre">'; print '<tr class="liste_titre">';
print_liste_field_titre( print_liste_field_titre(
$langs->trans("Links"), $langs->trans("Links"),
@ -1742,9 +1742,10 @@ class FormFile
"name", "name",
"", "",
$param, $param,
'class="left"', '',
$sortfield, $sortfield,
$sortorder $sortorder,
''
); );
print_liste_field_titre( print_liste_field_titre(
"", "",
@ -1752,7 +1753,10 @@ class FormFile
"", "",
"", "",
"", "",
'class="right"' '',
'',
'',
'right '
); );
print_liste_field_titre( print_liste_field_titre(
$langs->trans("Date"), $langs->trans("Date"),
@ -1760,9 +1764,10 @@ class FormFile
"date", "date",
"", "",
$param, $param,
'class="center"', '',
$sortfield, $sortfield,
$sortorder $sortorder,
'center '
); );
print_liste_field_titre( print_liste_field_titre(
'', '',
@ -1770,7 +1775,10 @@ class FormFile
"", "",
"", "",
$param, $param,
'class="center"' '',
'',
'',
'center '
); );
print_liste_field_titre('', '', ''); print_liste_field_titre('', '', '');
print '</tr>'; print '</tr>';

161
htdocs/core/class/html.formticket.class.php
View File

@ -167,6 +167,85 @@ class FormTicket
print '<tr><td class="titlefieldcreate"><span class="fieldrequired">' . $langs->trans("Ref") . '</span></td><td><input size="18" type="text" name="ref" value="' . (GETPOST("ref", 'alpha') ? GETPOST("ref", 'alpha') : $defaultref) . '"></td></tr>'; print '<tr><td class="titlefieldcreate"><span class="fieldrequired">' . $langs->trans("Ref") . '</span></td><td><input size="18" type="text" name="ref" value="' . (GETPOST("ref", 'alpha') ? GETPOST("ref", 'alpha') : $defaultref) . '"></td></tr>';
} }
// TITLE
if ($this->withemail) {
print '<tr><td class="titlefield"><label for="email"><span class="fieldrequired">' . $langs->trans("Email") . '</span></label></td><td>';
print '<input class="text minwidth200" id="email" name="email" value="' . (GETPOST('email', 'alpha') ? GETPOST('email', 'alpha') : $subject) . '" />';
print '</td></tr>';
}
// Si origin du ticket
if (isset($this->param['origin']) && $this->param['originid'] > 0) {
// Parse element/subelement (ex: project_task)
$element = $subelement = $this->param['origin'];
if (preg_match('/^([^_]+)_([^_]+)/i', $this->param['origin'], $regs)) {
$element = $regs[1];
$subelement = $regs[2];
}
dol_include_once('/' . $element . '/class/' . $subelement . '.class.php');
$classname = ucfirst($subelement);
$objectsrc = new $classname($this->db);
$objectsrc->fetch(GETPOST('originid', 'int'));
if (empty($objectsrc->lines) && method_exists($objectsrc, 'fetch_lines')) {
$objectsrc->fetch_lines();
}
$objectsrc->fetch_thirdparty();
$newclassname = $classname;
print '<tr><td>' . $langs->trans($newclassname) . '</td><td colspan="2"><input name="' . $subelement . 'id" value="' . GETPOST('originid') . '" type="hidden" />' . $objectsrc->getNomUrl(1) . '</td></tr>';
}
// Type
print '<tr><td class="titlefield"><span class="fieldrequired"><label for="selecttype_code">' . $langs->trans("TicketTypeRequest") . '</span></label></td><td>';
$this->selectTypesTickets((GETPOST('type_code') ? GETPOST('type_code') : $this->type_code), 'type_code', '', '2');
print '</td></tr>';
// Severity
print '<tr><td><span class="fieldrequired"><label for="selectseverity_code">' . $langs->trans("TicketSeverity") . '</span></label></td><td>';
$this->selectSeveritiesTickets((GETPOST('severity_code') ? GETPOST('severity_code') : $this->severity_code), 'severity_code', '', '2');
print '</td></tr>';
// Group
print '<tr><td><span class="fieldrequired"><label for="selectcategory_code">' . $langs->trans("TicketGroup") . '</span></label></td><td>';
$this->selectGroupTickets((GETPOST('category_code') ? GETPOST('category_code') : $this->category_code), 'category_code', '', '2');
print '</td></tr>';
// Subject
if ($this->withtitletopic) {
print '<tr><td><label for="subject"><span class="fieldrequired">' . $langs->trans("Subject") . '</span></label></td><td>';
// Réponse à un ticket : affichage du titre du thread en readonly
if ($this->withtopicreadonly) {
print $langs->trans('SubjectAnswerToTicket') . ' ' . $this->topic_title;
print '</td></tr>';
} else {
if ($this->withthreadid > 0) {
$subject = $langs->trans('SubjectAnswerToTicket') . ' ' . $this->withthreadid . ' : ' . $this->topic_title . '';
}
print '<input class="text" size="50" id="subject" name="subject" value="' . (GETPOST('subject', 'alpha') ? GETPOST('subject', 'alpha') : $subject) . '" />';
print '</td></tr>';
}
}
// MESSAGE
$msg = GETPOSTISSET('message') ? GETPOST('message', 'none') : '';
print '<tr><td><label for="message"><span class="fieldrequired">' . $langs->trans("Message") . '</span></label></td><td>';
// If public form, display more information
$toolbarname = 'dolibarr_notes';
if ($this->ispublic)
{
$toolbarname = 'dolibarr_details';
print '<div class="warning">' . ($conf->global->TICKET_PUBLIC_TEXT_HELP_MESSAGE ? $conf->global->TICKET_PUBLIC_TEXT_HELP_MESSAGE : $langs->trans('TicketPublicPleaseBeAccuratelyDescribe')) . '</div>';
}
include_once DOL_DOCUMENT_ROOT . '/core/class/doleditor.class.php';
$uselocalbrowser = true;
$doleditor = new DolEditor('message', $msg, '100%', 230, $toolbarname, 'In', true, $uselocalbrowser);
$doleditor->Create();
print '</td></tr>';
// FK_USER_CREATE // FK_USER_CREATE
if ($this->withusercreate > 0 && $this->fk_user_create) { if ($this->withusercreate > 0 && $this->fk_user_create) {
print '<tr><td class="titlefield">' . $langs->trans("CreatedBy") . '</td><td>'; print '<tr><td class="titlefield">' . $langs->trans("CreatedBy") . '</td><td>';
@ -269,85 +348,6 @@ class FormTicket
} }
} }
// TITLE
if ($this->withemail) {
print '<tr><td class="titlefield"><label for="email"><span class="fieldrequired">' . $langs->trans("Email") . '</span></label></td><td>';
print '<input class="text minwidth200" id="email" name="email" value="' . (GETPOST('email', 'alpha') ? GETPOST('email', 'alpha') : $subject) . '" />';
print '</td></tr>';
}
// Si origin du ticket
if (isset($this->param['origin']) && $this->param['originid'] > 0) {
// Parse element/subelement (ex: project_task)
$element = $subelement = $this->param['origin'];
if (preg_match('/^([^_]+)_([^_]+)/i', $this->param['origin'], $regs)) {
$element = $regs[1];
$subelement = $regs[2];
}
dol_include_once('/' . $element . '/class/' . $subelement . '.class.php');
$classname = ucfirst($subelement);
$objectsrc = new $classname($this->db);
$objectsrc->fetch(GETPOST('originid', 'int'));
if (empty($objectsrc->lines) && method_exists($objectsrc, 'fetch_lines')) {
$objectsrc->fetch_lines();
}
$objectsrc->fetch_thirdparty();
$newclassname = $classname;
print '<tr><td>' . $langs->trans($newclassname) . '</td><td colspan="2"><input name="' . $subelement . 'id" value="' . GETPOST('originid') . '" type="hidden" />' . $objectsrc->getNomUrl(1) . '</td></tr>';
}
// Type
print '<tr><td class="titlefield"><span class="fieldrequired"><label for="selecttype_code">' . $langs->trans("TicketTypeRequest") . '</span></label></td><td>';
$this->selectTypesTickets((GETPOST('type_code') ? GETPOST('type_code') : $this->type_code), 'type_code', '', '2');
print '</td></tr>';
// Severity
print '<tr><td><span class="fieldrequired"><label for="selectseverity_code">' . $langs->trans("TicketSeverity") . '</span></label></td><td>';
$this->selectSeveritiesTickets((GETPOST('severity_code') ? GETPOST('severity_code') : $this->severity_code), 'severity_code', '', '2');
print '</td></tr>';
// Group
print '<tr><td><span class="fieldrequired"><label for="selectcategory_code">' . $langs->trans("TicketGroup") . '</span></label></td><td>';
$this->selectGroupTickets((GETPOST('category_code') ? GETPOST('category_code') : $this->category_code), 'category_code', '', '2');
print '</td></tr>';
// TITLE
if ($this->withtitletopic) {
print '<tr><td><label for="subject"><span class="fieldrequired">' . $langs->trans("Subject") . '</span></label></td><td>';
// Réponse à un ticket : affichage du titre du thread en readonly
if ($this->withtopicreadonly) {
print $langs->trans('SubjectAnswerToTicket') . ' ' . $this->topic_title;
print '</td></tr>';
} else {
if ($this->withthreadid > 0) {
$subject = $langs->trans('SubjectAnswerToTicket') . ' ' . $this->withthreadid . ' : ' . $this->topic_title . '';
}
print '<input class="text" size="50" id="subject" name="subject" value="' . (GETPOST('subject', 'alpha') ? GETPOST('subject', 'alpha') : $subject) . '" />';
print '</td></tr>';
}
}
// MESSAGE
$msg = GETPOSTISSET('message') ? GETPOST('message', 'none') : '';
print '<tr><td><label for="message"><span class="fieldrequired">' . $langs->trans("Message") . '</span></label></td><td>';
// If public form, display more information
$toolbarname = 'dolibarr_notes';
if ($this->ispublic)
{
$toolbarname = 'dolibarr_details';
print '<div class="warning">' . ($conf->global->TICKET_PUBLIC_TEXT_HELP_MESSAGE ? $conf->global->TICKET_PUBLIC_TEXT_HELP_MESSAGE : $langs->trans('TicketPublicPleaseBeAccuratelyDescribe')) . '</div>';
}
include_once DOL_DOCUMENT_ROOT . '/core/class/doleditor.class.php';
$uselocalbrowser = true;
$doleditor = new DolEditor('message', $msg, '100%', 230, $toolbarname, 'In', true, $uselocalbrowser);
$doleditor->Create();
print '</td></tr>';
if (! empty($conf->projet->enabled) && ! $this->ispublic) if (! empty($conf->projet->enabled) && ! $this->ispublic)
{ {
$formproject=new FormProjets($this->db); $formproject=new FormProjets($this->db);
@ -831,7 +831,8 @@ class FormTicket
print '<table class="border" width="' . $width . '">'; print '<table class="border" width="' . $width . '">';
// External users can't send message email // External users can't send message email
if ($user->rights->ticket->write && !$user->socid) { if ($user->rights->ticket->write && !$user->socid)
{
print '<tr><td width="30%"></td><td colspan="2">'; print '<tr><td width="30%"></td><td colspan="2">';
$checkbox_selected = ( GETPOST('send_email') == "1" ? ' checked' : ''); $checkbox_selected = ( GETPOST('send_email') == "1" ? ' checked' : '');
print '<input type="checkbox" name="send_email" value="1" id="send_msg_email" '.$checkbox_selected.'/> '; print '<input type="checkbox" name="send_email" value="1" id="send_msg_email" '.$checkbox_selected.'/> ';

5
htdocs/core/lib/ticket.lib.php
View File

@ -81,7 +81,6 @@ function ticket_prepare_head($object)
$head[$h][2] = 'tabTicket'; $head[$h][2] = 'tabTicket';
$h++; $h++;
if (empty($conf->global->MAIN_DISABLE_CONTACTS_TAB) && empty($user->socid)) if (empty($conf->global->MAIN_DISABLE_CONTACTS_TAB) && empty($user->socid))
{ {
$nbContact = count($object->liste_contact(-1, 'internal')) + count($object->liste_contact(-1, 'external')); $nbContact = count($object->liste_contact(-1, 'internal')) + count($object->liste_contact(-1, 'external'));
@ -96,9 +95,9 @@ function ticket_prepare_head($object)
// Attached files // Attached files
include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php'; include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php';
$upload_dir = $conf->ticket->dir_output . "/" . $object->track_id; $upload_dir = $conf->ticket->dir_output . "/" . $object->ref;
$nbFiles = count(dol_dir_list($upload_dir, 'files')); $nbFiles = count(dol_dir_list($upload_dir, 'files'));
$head[$h][0] = dol_buildpath('/ticket/document.php', 1) . '?track_id=' . $object->track_id; $head[$h][0] = dol_buildpath('/ticket/document.php', 1) . '?id=' . $object->id;
$head[$h][1] = $langs->trans("Documents"); $head[$h][1] = $langs->trans("Documents");
if ($nbFiles > 0) { if ($nbFiles > 0) {
$head[$h][1] .= ' <span class="badge">' . $nbFiles . '</span>'; $head[$h][1] .= ' <span class="badge">' . $nbFiles . '</span>';

2
htdocs/core/tpl/contacts.tpl.php
View File

@ -63,7 +63,7 @@ $userstatic=new User($db);
<!-- BEGIN PHP TEMPLATE CONTACTS --> <!-- BEGIN PHP TEMPLATE CONTACTS -->
<div class="underbanner clearboth"></div> <div class="underbanner clearboth"></div>
<div class="div-table-responsive"> <div class="div-table-responsive">
<div class="tagtable centpercent noborder nobordertop allwidth"> <div class="tagtable tableforcontact centpercent noborder nobordertop allwidth">
<?php <?php
if ($permission) { if ($permission) {

9
htdocs/theme/eldy/global.inc.php
View File

@ -2631,9 +2631,6 @@ tr.liste_titre_filter td.liste_titre {
border-top-color: rgb(<?php echo $colortopbordertitle1 ?>); border-top-color: rgb(<?php echo $colortopbordertitle1 ?>);
border-top-style: solid; border-top-style: solid;
} }
/*.liste_titre_create td.nobottom, tr#trlinefordates td {
background-color: rgb(<?php echo $colorbacktitle1; ?>) !important;
}*/
tr#trlinefordates td { tr#trlinefordates td {
border-bottom: 0px !important; border-bottom: 0px !important;
} }
@ -2932,6 +2929,9 @@ form.pair, form.impair {
form.tagtr:last-of-type div.tagtd, tr.pair:last-of-type td, tr.impair:last-of-type td { form.tagtr:last-of-type div.tagtd, tr.pair:last-of-type td, tr.impair:last-of-type td {
border-bottom: 0px !important; border-bottom: 0px !important;
} }
div.tableforcontact form.tagtr:last-of-type div.tagtd {
border-bottom: 1px solid #ddd !important;
}
tr.pair td .nobordernopadding tr td, tr.impair td .nobordernopadding tr td { tr.pair td .nobordernopadding tr td, tr.impair td .nobordernopadding tr td {
border-bottom: 0px !important; border-bottom: 0px !important;
} }
@ -2939,6 +2939,9 @@ table.nobottomiftotal tr.liste_total td {
background-color: #fff; background-color: #fff;
border-bottom: 0px !important; border-bottom: 0px !important;
} }
table.nobottom {
border-bottom: 0px !important;
}
div.liste_titre .tagtd { div.liste_titre .tagtd {
vertical-align: middle; vertical-align: middle;
} }

438
htdocs/ticket/card.php
View File

@ -123,8 +123,428 @@ if ($cancel)
$action='view'; $action='view';
} }
// Do action if (GETPOST('add', 'alpha') && $user->rights->ticket->write) {
$actionobject->doActions($action, $object); $error = 0;
if (!GETPOST("subject", 'alpha')) {
$error++;
setEventMessages($langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject")), null, 'errors');
$action = 'create';
} elseif (!GETPOST("message", 'alpha')) {
$error++;
setEventMessages($langs->trans("ErrorFieldRequired", $langs->transnoentities("Message")), null, 'errors');
$action = 'create';
}
if (!$error) {
$db->begin();
$object->ref = GETPOST("ref", 'alpha');
$object->fk_soc = GETPOST("socid", 'int') > 0 ? GETPOST("socid", 'int') : 0;
$object->subject = GETPOST("subject", 'alpha');
$object->message = GETPOST("message", 'none');
$object->type_code = GETPOST("type_code", 'alpha');
$object->category_code = GETPOST("category_code", 'alpha');
$object->severity_code = GETPOST("severity_code", 'alpha');
$notifyTiers = GETPOST("notify_tiers_at_create", 'alpha');
$object->notify_tiers_at_create = empty($notifyTiers) ? 0 : 1;
$object->fk_project = GETPOST('projectid', 'int');
$extrafields = new ExtraFields($db);
$extralabels = $extrafields->fetch_name_optionals_label($object->table_element);
$ret = $extrafields->setOptionalsFromPost($extralabels, $object);
$id = $object->create($user);
if ($id <= 0) {
$error++;
setEventMessage($object->error, $object->errors, 'errors');
$action = 'create';
}
if (! $error)
{
// Add contact
$contactid = GETPOST('contactid', 'int');
$type_contact = GETPOST("type", 'alpha');
if ($contactid > 0 && $type_contact) {
$result = $object->add_contact($contactid, GETPOST("type"), 'external');
}
// altairis: link ticket to project
if (GETPOST('projectid') > 0) {
$object->setProject(GETPOST('projectid'));
}
// Auto assign user
if ($conf->global->TICKET_AUTO_ASSIGN_USER_CREATE) {
$result = $object->assignUser($user, $user->id, 1);
$object->add_contact($user->id, "SUPPORTTEC", 'internal');
}
// Auto assign contrat
$contractid = 0;
if ($conf->global->TICKET_AUTO_ASSIGN_CONTRACT_CREATE) {
$contrat = new Contrat($db);
$contrat->socid = $object->fk_soc;
$list = $contrat->getListOfContracts();
if (is_array($list) && !empty($list)) {
if (count($list) == 1) {
$contractid = $list[0]->id;
$object->setContract($contractid);
} else {
}
}
}
// Auto create fiche intervention
if ($conf->global->TICKET_AUTO_CREATE_FICHINTER_CREATE)
{
$fichinter = new Fichinter($db);
$fichinter->socid = $object->fk_soc;
$fichinter->fk_project = GETPOST('projectid', 'int');
$fichinter->fk_contrat = $contractid;
$fichinter->author = $user->id;
$fichinter->modelpdf = 'soleil';
$fichinter->origin = $object->element;
$fichinter->origin_id = $object->id;
// Extrafields
$extrafields = new ExtraFields($db);
$extralabels = $extrafields->fetch_name_optionals_label($fichinter->table_element);
$array_options = $extrafields->getOptionalsFromPost($fichinter->table_element);
$fichinter->array_options = $array_options;
$id = $fichinter->create($user);
if ($id <= 0) {
setEventMessages($fichinter->error, null, 'errors');
}
}
}
if (! $error)
{
// File transfer
$object->copyFilesForTicket();
}
if (! $error)
{
$db->commit();
if (!empty($backtopage)) {
$url = $backtopage;
} else {
$url = 'card.php?track_id=' . $object->track_id;
}
header("Location: " . $url);
exit;
} else {
$db->rollback();
setEventMessages($object->error, $object->errors, 'errors');
}
} else {
setEventMessages($object->error, $object->errors, 'errors');
}
}
if ($action == 'edit' && $user->rights->ticket->write) {
$error = 0;
if ($object->fetch(GETPOST('id')) < 0) {
$error++;
array_push($object->errors, $langs->trans("ErrorTicketIsNotValid"));
$_GET["action"] = $_POST["action"] = '';
}
}
if (GETPOST('update') && GETPOST('id') && $user->rights->ticket->write) {
$error = 0;
$ret = $object->fetch(GETPOST('id'));
if ($ret < 0) {
$error++;
array_push($object->errors, $langs->trans("ErrorTicketIsNotValid"));
$action = '';
} elseif (!GETPOST("label")) {
$error++;
array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Label")));
$action = 'edit';
} elseif (!GETPOST("subject")) {
$error++;
array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject")));
$action = 'edit';
}
if (!$error) {
$db->begin();
$object->label = GETPOST("label");
$object->description = GETPOST("description");
//...
$ret = $object->update($user);
if ($ret <= 0) {
$error++;
setEventMessage($object->error, $object->errors, 'errors');
$action = 'edit';
}
if (!$error && $ret > 0) {
$db->commit();
} else {
$db->rollback();
}
}
}
if ($action == "mark_ticket_read" && $user->rights->ticket->write) {
$object->fetch('', '', GETPOST("track_id", 'alpha'));
if ($object->markAsRead($user) > 0)
{
setEventMessages($langs->trans('TicketMarkedAsRead'), null, 'mesgs');
header("Location: card.php?track_id=" . $object->track_id . "&action=view");
exit;
} else {
setEventMessages($object->error, $object->errors, 'errors');
}
$action = 'view';
}
if ($action == "assign_user" && GETPOST('btn_assign_user', 'aplha') && $user->rights->ticket->write) {
$object->fetch('', '', GETPOST("track_id", 'alpha'));
$useroriginassign = $object->fk_user_assign;
$usertoassign = GETPOST('fk_user_assign', 'int');
/*if (! ($usertoassign > 0)) {
$error++;
array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("AssignedTo")));
$action = 'view';
}*/
if (!$error)
{
$ret = $object->assignUser($user, $usertoassign);
if ($ret < 0) $error++;
}
if (! $error) // Update list of contacts
{
// Si déjà un user assigné on le supprime des contacts
if ($useroriginassign > 0) {
$internal_contacts = $object->listeContact(-1, 'internal');
foreach ($internal_contacts as $key => $contact) {
if ($contact['code'] == "SUPPORTTEC" && $contact['id'] == $useroriginassign) {
}
{
//print "user à effacer : ".$useroriginassign;
$object->delete_contact($contact['rowid']);
}
}
}
if ($usertoassign > 0) $object->add_contact($usertoassign, "SUPPORTTEC", 'internal', $notrigger = 0);
}
if (! $error)
{
// Log action in ticket logs table
$object->fetch_user($usertoassign);
$log_action = $langs->trans('TicketLogAssignedTo', $object->user->getFullName($langs));
setEventMessages($langs->trans('TicketAssigned'), null, 'mesgs');
header("Location: card.php?track_id=" . $object->track_id . "&action=view");
exit;
} else {
array_push($object->errors, $object->error);
}
$action = 'view';
}
if ($action == "new_message" && GETPOST('btn_add_message') && $user->rights->ticket->read) {
$ret = $object->newMessage($user, $action);
if ($ret) {
if (!empty($backtopage)) {
$url = $backtopage;
} else {
$url = 'card.php?action=view&track_id=' . $object->track_id;
}
header("Location: " . $url);
exit;
} else {
setEventMessages($object->error, null, 'errors');
$action = 'add_message';
}
}
if ($action == "new_public_message" && GETPOST('btn_add_message')) {
$object->newMessagePublic($user, $action);
}
if ($action == "confirm_close" && GETPOST('confirm', 'alpha') == 'yes' && $user->rights->ticket->write) {
$object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha'));
if ($object->close()) {
// Log action in ticket logs table
$log_action = $langs->trans('TicketLogClosedBy', $user->getFullName($langs));
setEventMessages($langs->trans('TicketMarkedAsClosed'), null, 'mesgs');
$url = 'card.php?action=view&track_id=' . GETPOST('track_id', 'alpha');
header("Location: " . $url);
} else {
$action = '';
setEventMessages($object->error, $object->errors, 'errors');
}
}
if ($action == "confirm_public_close" && GETPOST('confirm', 'alpha') == 'yes') {
$object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha'));
if (($_SESSION['email_customer'] == $object->origin_email || $_SESSION['email_customer'] == $object->thirdparty->email) && $object->close()) {
// Log action in ticket logs table
$log_action = $langs->trans('TicketLogClosedBy', $_SESSION['email_customer']);
setEventMessages('<div class="confirm">' . $langs->trans('TicketMarkedAsClosed') . '</div>', null, 'mesgs');
$url = 'view.php?action=view_ticket&track_id=' . GETPOST('track_id', 'alpha');
header("Location: " . $url);
} else {
setEventMessages($object->error, $object->errors, 'errors');
$action = '';
}
}
if ($action == 'confirm_delete_ticket' && GETPOST('confirm', 'alpha') == "yes" && $user->rights->ticket->delete) {
if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
if ($object->delete($user) > 0) {
setEventMessages('<div class="confirm">' . $langs->trans('TicketDeletedSuccess') . '</div>', null, 'mesgs');
Header("Location: ".DOL_URL_ROOT."/ticket/list.php");
exit;
} else {
$langs->load("errors");
$mesg = '<div class="error">' . $langs->trans($object->error) . '</div>';
$action = '';
}
}
}
// Set parent company
if ($action == 'set_thirdparty' && $user->rights->societe->creer) {
if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
$result = $object->setCustomer(GETPOST('editcustomer', 'int'));
$url = 'card.php?action=view&track_id=' . GETPOST('track_id', 'alpha');
header("Location: " . $url);
exit();
}
}
if ($action == 'set_progression' && $user->rights->ticket->write) {
if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
$result = $object->setProgression(GETPOST('progress', 'alpha'));
$url = 'card.php?action=view&track_id=' . $object->track_id;
header("Location: " . $url);
exit();
}
}
if ($action == 'setsubject') {
if ($object->fetch(GETPOST('id', 'int'))) {
if ($action == 'setsubject') {
$object->subject = trim(GETPOST('subject', 'alpha'));
}
if ($action == 'setsubject' && empty($object->subject)) {
$mesg .= ($mesg ? '<br>' : '') . $langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject"));
}
if (!$mesg) {
if ($object->update($user) >= 0) {
header("Location: " . $_SERVER['PHP_SELF'] . "?track_id=" . $object->track_id);
exit;
}
$mesg = $object->error;
}
}
}
if ($action == 'confirm_reopen' && $user->rights->ticket->manage && !GETPOST('cancel')) {
if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
// prevent browser refresh from reopening ticket several times
if ($object->fk_statut == Ticket::STATUS_CLOSED) {
$res = $object->setStatut(Ticket::STATUS_ASSIGNED);
if ($res) {
// Log action in ticket logs table
$log_action = $langs->trans('TicketLogReopen');
$url = 'card.php?action=view&track_id=' . $object->track_id;
header("Location: " . $url);
exit();
}
}
}
} // Categorisation dans projet
elseif ($action == 'classin' && $user->rights->ticket->write) {
if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
$object->setProject(GETPOST('projectid', 'int'));
$url = 'card.php?action=view&track_id=' . $object->track_id;
header("Location: " . $url);
exit();
}
} // Categorisation dans contrat
elseif ($action == 'setcontract' && $user->rights->ticket->write) {
if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
$object->setContract(GETPOST('contractid', 'int'));
$url = 'card.php?action=view&track_id=' . $object->track_id;
header("Location: " . $url);
exit();
}
} elseif ($action == "set_message" && $user->rights->ticket->manage) {
// altairis: manage cancel button
if (!GETPOST('cancel')) {
$object->fetch('', '', GETPOST('track_id', 'alpha'));
$oldvalue_message = $object->message;
$fieldtomodify = GETPOST('message_initial');
$object->message = $fieldtomodify;
$ret = $object->update($user);
if ($ret > 0) {
$log_action = $langs->trans('TicketInitialMessageModified') . " \n";
// include the Diff class
dol_include_once('/ticket/class/utils_diff.class.php');
// output the result of comparing two files as plain text
$log_action .= Diff::toString(Diff::compare(strip_tags($oldvalue_message), strip_tags($object->message)));
setEventMessages($langs->trans('TicketMessageSuccesfullyUpdated'), null, 'mesgs');
}
}
$action = 'view';
} // Reopen ticket
elseif ($action == 'confirm_set_status' && $user->rights->ticket->write && !GETPOST('cancel')) {
if ($object->fetch(GETPOST('id', 'int'), GETPOST('track_id', 'alpha')) >= 0) {
$new_status = GETPOST('new_status', 'int');
$old_status = $object->fk_statut;
$res = $object->setStatut($new_status);
if ($res) {
// Log action in ticket logs table
$log_action = $langs->trans('TicketLogStatusChanged', $langs->transnoentities($object->statuts_short[$old_status]), $langs->transnoentities($object->statuts_short[$new_status]));
$url = 'card.php?action=view&track_id=' . $object->track_id;
header("Location: " . $url);
exit();
}
}
}
// Action to update one extrafield // Action to update one extrafield
if ($action == "update_extras" && ! empty($permissiontoadd)) if ($action == "update_extras" && ! empty($permissiontoadd))
@ -164,9 +584,21 @@ if ($action == "change_property" && GETPOST('btn_update_ticket_prop', 'alpha') &
$action = 'view'; $action = 'view';
} }
$permissiondellink = $user->rights->ticket->write; $permissiondellink = $user->rights->ticket->write;
include DOL_DOCUMENT_ROOT.'/core/actions_dellink.inc.php'; // Must be include, not include_once include DOL_DOCUMENT_ROOT.'/core/actions_dellink.inc.php'; // Must be include, not include_once
// Actions to build doc
$upload_dir = $conf->ticket->dir_output;
$permissioncreate = $user->rights->ticket->write;
include DOL_DOCUMENT_ROOT.'/core/actions_builddoc.inc.php';
// Actions to send emails
$trigger_name='TICKET_SENTBYMAIL';
$paramname='id';
$autocopy='MAIN_MAIL_AUTOCOPY_TICKET_TO'; // used to know the automatic BCC to add
$trackid='tic'.$object->id;
include DOL_DOCUMENT_ROOT.'/core/actions_sendmails.inc.php';
@ -184,7 +616,7 @@ $page_title = $actionobject->getTitle($action);
llxHeader('', $page_title, $help_url); llxHeader('', $page_title, $help_url);
if ($action == 'create') if ($action == 'create' || $action == 'presend')
{ {
$formticket = new FormTicket($db); $formticket = new FormTicket($db);

892
htdocs/ticket/class/actions_ticket.class.php
View File

@ -102,849 +102,6 @@ class ActionsTicket
} }
} }
/**
* doActions
*
* @param string $action Action type
* @param Ticket $object Object Ticket
* @return int 0
*/
public function doActions(&$action = '', Ticket $object = null)
{
global $conf, $user, $langs, $mysoc;
/*
* Add file in email form
*/
if (GETPOST('addfile', 'alpha')) {
// altairis : allow files from public interface
if (GETPOST('track_id', 'alpha')) {
$res = $object->fetch('', '', GETPOST('track_id', 'alpha'));
}
////if($res > 0)
////{
include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php';
// Set tmp directory TODO Use a dedicated directory for temp mails files
$vardir = $conf->ticket->dir_output . (!empty($object->track_id) ? '/' . dol_sanitizeFileName($object->track_id) : '');
$upload_dir_tmp = $vardir . '/temp';
if (!dol_is_dir($upload_dir_tmp)) {
dol_mkdir($upload_dir_tmp);
}
dol_add_file_process($upload_dir_tmp, 0, 0, 'addedfile', dol_print_date(dol_now(), '%Y%m%d%H%M%S') . '-__file__');
$action = !empty($object->track_id) ? 'add_message' : 'create';
////}
}
/*
* Remove file in email form
*/
if (GETPOST('removedfile', 'alpha')) {
// altairis : allow files from public interface
if (GETPOST('track_id')) {
$res = $object->fetch('', '', GETPOST('track_id', 'alpha'));
}
////if($res > 0)
////{
include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php';
// Set tmp directory
$vardir = $conf->ticket->dir_output . (!empty($object->track_id) ? '/' . dol_sanitizeFileName($object->track_id) : '');
$upload_dir_tmp = $vardir . '/temp';
// TODO Delete only files that was uploaded from email form
dol_remove_file_process($_POST['removedfile'], 0);
$action = !empty($object->track_id) ? 'add_message' : 'create';
////}
}
if (GETPOST('add', 'alpha') && $user->rights->ticket->write) {
$error = 0;
if (!GETPOST("subject")) {
$error++;
$this->errors[] = $langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject"));
$action = 'create';
} elseif (!GETPOST("message")) {
$error++;
$this->errors[] = $langs->trans("ErrorFieldRequired", $langs->transnoentities("message"));
$action = 'create';
}
if (!$error) {
$this->db->begin();
$object->track_id = generate_random_id(16);
$object->ref = GETPOST("ref", 'alpha');
$object->fk_soc = GETPOST("socid", 'int') > 0 ? GETPOST("socid", 'int') : 0;
$object->subject = GETPOST("subject", 'alpha');
$object->message = GETPOST("message");
$object->type_code = GETPOST("type_code", 'alpha');
$object->category_code = GETPOST("category_code", 'alpha');
$object->severity_code = GETPOST("severity_code", 'alpha');
$notifyTiers = GETPOST("notify_tiers_at_create", 'alpha');
$object->notify_tiers_at_create = empty($notifyTiers) ? 0 : 1;
$object->fk_project = GETPOST('projectid', 'int');
$extrafields = new ExtraFields($this->db);
$extralabels = $extrafields->fetch_name_optionals_label($object->table_element);
$ret = $extrafields->setOptionalsFromPost($extralabels, $object);
$id = $object->create($user);
if ($id <= 0) {
$error++;
$this->error = $object->error;
$this->errors = $object->errors;
$action = 'create';
}
if (!$error && $id > 0)
{
$this->db->commit();
// File transfer
$this->copyFilesForTicket();
// Add contact
$contactid = GETPOST('contactid', 'int');
$type_contact = GETPOST("type", 'alpha');
if ($contactid > 0 && $type_contact) {
$result = $object->add_contact($contactid, GETPOST("type"), 'external');
}
// altairis: link ticket to project
if (GETPOST('projectid') > 0) {
$object->setProject(GETPOST('projectid'));
}
// Auto assign user
if ($conf->global->TICKET_AUTO_ASSIGN_USER_CREATE) {
$result = $object->assignUser($user, $user->id, 1);
$object->add_contact($user->id, "SUPPORTTEC", 'internal');
}
// Auto assign contrat
$contractid = 0;
if ($conf->global->TICKET_AUTO_ASSIGN_CONTRACT_CREATE) {
$contrat = new Contrat($this->db);
$contrat->socid = $object->fk_soc;
$list = $contrat->getListOfContracts();
if (is_array($list) && !empty($list)) {
if (count($list) == 1) {
$contractid = $list[0]->id;
$object->setContract($contractid);
} else {
}
}
}
// Auto create fiche intervention
if ($conf->global->TICKET_AUTO_CREATE_FICHINTER_CREATE)
{
$fichinter = new Fichinter($this->db);
$fichinter->socid = $object->fk_soc;
$fichinter->fk_project = GETPOST('projectid', 'int');
$fichinter->fk_contrat = $contractid;
$fichinter->author = $user->id;
$fichinter->modelpdf = 'soleil';
$fichinter->origin = $object->element;
$fichinter->origin_id = $object->id;
// Extrafields
$extrafields = new ExtraFields($this->db);
$extralabels = $extrafields->fetch_name_optionals_label($fichinter->table_element);
$array_options = $extrafields->getOptionalsFromPost($fichinter->table_element);
$fichinter->array_options = $array_options;
$id = $fichinter->create($user);
if ($id <= 0) {
setEventMessages($fichinter->error, null, 'errors');
}
}
if (!empty($backtopage)) {
$url = $backtopage;
} else {
$url = 'card.php?track_id=' . $object->track_id;
}
header("Location: " . $url);
exit;
} else {
$this->db->rollback();
setEventMessages($this->error, $this->errors, 'errors');
}
} else {
setEventMessages($this->error, $this->errors, 'errors');
}
}
if ($action == 'edit' && $user->rights->ticket->write) {
$error = 0;
if ($object->fetch(GETPOST('id')) < 0) {
$error++;
array_push($this->errors, $langs->trans("ErrorTicketIsNotValid"));
$_GET["action"] = $_POST["action"] = '';
}
}
if (GETPOST('update') && GETPOST('id') && $user->rights->ticket->write) {
$error = 0;
$ret = $object->fetch(GETPOST('id'));
if ($ret < 0) {
$error++;
array_push($this->errors, $langs->trans("ErrorTicketIsNotValid"));
$action = '';
} elseif (!GETPOST("label")) {
$error++;
array_push($this->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Label")));
$action = 'edit';
} elseif (!GETPOST("subject")) {
$error++;
array_push($this->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject")));
$action = 'edit';
}
if (!$error) {
$this->db->begin();
$object->label = GETPOST("label");
$object->description = GETPOST("description");
//...
$ret = $object->update($user);
if ($ret <= 0) {
$error++;
$this->errors = $object->error;
$this->errors = $object->errors;
$action = 'edit';
}
if (!$error && $ret > 0) {
$this->db->commit();
} else {
$this->db->rollback();
}
}
}
if ($action == "mark_ticket_read" && $user->rights->ticket->write) {
$object->fetch('', '', GETPOST("track_id", 'alpha'));
if ($object->markAsRead($user) > 0)
{
setEventMessages($langs->trans('TicketMarkedAsRead'), null, 'mesgs');
header("Location: card.php?track_id=" . $object->track_id . "&action=view");
exit;
} else {
$this->errors = $object->error;
$this->error = $object->error;
}
$action = 'view';
}
if ($action == "assign_user" && GETPOST('btn_assign_user', 'aplha') && $user->rights->ticket->write) {
$object->fetch('', '', GETPOST("track_id", 'alpha'));
$useroriginassign = $object->fk_user_assign;
$usertoassign = GETPOST('fk_user_assign', 'int');
/*if (! ($usertoassign > 0)) {
$error++;
array_push($this->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("AssignedTo")));
$action = 'view';
}*/
if (!$error)
{
$ret = $object->assignUser($user, $usertoassign);
if ($ret < 0) $error++;
}
if (! $error) // Update list of contacts
{
// Si déjà un user assigné on le supprime des contacts
if ($useroriginassign > 0) {
$internal_contacts = $object->listeContact(-1, 'internal');
foreach ($internal_contacts as $key => $contact) {
if ($contact['code'] == "SUPPORTTEC" && $contact['id'] == $useroriginassign) {
}
{
//print "user à effacer : ".$useroriginassign;
$object->delete_contact($contact['rowid']);
}
}
}
if ($usertoassign > 0) $object->add_contact($usertoassign, "SUPPORTTEC", 'internal', $notrigger = 0);
}
if (! $error)
{
// Log action in ticket logs table
$object->fetch_user($usertoassign);
$log_action = $langs->trans('TicketLogAssignedTo', $object->user->getFullName($langs));
setEventMessages($langs->trans('TicketAssigned'), null, 'mesgs');
header("Location: card.php?track_id=" . $object->track_id . "&action=view");
exit;
} else {
array_push($this->errors, $object->error);
}
$action = 'view';
}
if ($action == "new_message" && GETPOST('btn_add_message') && $user->rights->ticket->read) {
$ret = $this->newMessage($user, $action);
if ($ret) {
if (!empty($backtopage)) {
$url = $backtopage;
} else {
$url = 'card.php?action=view&track_id=' . $object->track_id;
}
header("Location: " . $url);
exit;
} else {
setEventMessages($object->error, null, 'errors');
$action = 'add_message';
}
}
if ($action == "new_public_message" && GETPOST('btn_add_message')) {
$this->newMessagePublic($user, $action);
}
if ($action == "confirm_close" && GETPOST('confirm', 'alpha') == 'yes' && $user->rights->ticket->write) {
$this->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha'));
if ($object->close()) {
// Log action in ticket logs table
$log_action = $langs->trans('TicketLogClosedBy', $user->getFullName($langs));
setEventMessages($langs->trans('TicketMarkedAsClosed'), null, 'mesgs');
$url = 'card.php?action=view&track_id=' . GETPOST('track_id', 'alpha');
header("Location: " . $url);
} else {
$action = '';
setEventMessages($this->error, $this->errors, 'errors');
}
}
if ($action == "confirm_public_close" && GETPOST('confirm', 'alpha') == 'yes') {
$this->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha'));
if (($_SESSION['email_customer'] == $object->origin_email || $_SESSION['email_customer'] == $object->thirdparty->email) && $object->close()) {
// Log action in ticket logs table
$log_action = $langs->trans('TicketLogClosedBy', $_SESSION['email_customer']);
setEventMessages('<div class="confirm">' . $langs->trans('TicketMarkedAsClosed') . '</div>', null, 'mesgs');
$url = 'view.php?action=view_ticket&track_id=' . GETPOST('track_id', 'alpha');
header("Location: " . $url);
} else {
setEventMessages($this->error, $this->errors, 'errors');
$action = '';
}
}
if ($action == 'confirm_delete_ticket' && GETPOST('confirm', 'alpha') == "yes" && $user->rights->ticket->delete) {
if ($this->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
if ($object->delete($user) > 0) {
setEventMessages('<div class="confirm">' . $langs->trans('TicketDeletedSuccess') . '</div>', null, 'mesgs');
Header("Location: ".DOL_URL_ROOT."/ticket/list.php");
exit;
} else {
$langs->load("errors");
$mesg = '<div class="error">' . $langs->trans($this->error) . '</div>';
$action = '';
}
}
}
// Set parent company
if ($action == 'set_thirdparty' && $user->rights->societe->creer) {
if ($this->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
$result = $object->setCustomer(GETPOST('editcustomer', 'int'));
$url = 'card.php?action=view&track_id=' . GETPOST('track_id', 'alpha');
header("Location: " . $url);
exit();
}
}
if ($action == 'set_progression' && $user->rights->ticket->write) {
if ($this->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
$result = $object->setProgression(GETPOST('progress', 'alpha'));
$url = 'card.php?action=view&track_id=' . $object->track_id;
header("Location: " . $url);
exit();
}
}
if ($action == 'setsubject') {
if ($this->fetch(GETPOST('id', 'int'))) {
if ($action == 'setsubject') {
$object->subject = trim(GETPOST('subject', 'alpha'));
}
if ($action == 'setsubject' && empty($object->subject)) {
$mesg .= ($mesg ? '<br>' : '') . $langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject"));
}
if (!$mesg) {
if ($object->update($user) >= 0) {
header("Location: " . $_SERVER['PHP_SELF'] . "?track_id=" . $object->track_id);
exit;
}
$mesg = $object->error;
}
}
}
if ($action == 'confirm_reopen' && $user->rights->ticket->manage && !GETPOST('cancel')) {
if ($this->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
// prevent browser refresh from reopening ticket several times
if ($object->fk_statut == Ticket::STATUS_CLOSED) {
$res = $object->setStatut(Ticket::STATUS_ASSIGNED);
if ($res) {
// Log action in ticket logs table
$log_action = $langs->trans('TicketLogReopen');
$url = 'card.php?action=view&track_id=' . $object->track_id;
header("Location: " . $url);
exit();
}
}
}
} // Categorisation dans projet
elseif ($action == 'classin' && $user->rights->ticket->write) {
if ($this->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
$object->setProject(GETPOST('projectid', 'int'));
$url = 'card.php?action=view&track_id=' . $object->track_id;
header("Location: " . $url);
exit();
}
} // Categorisation dans contrat
elseif ($action == 'setcontract' && $user->rights->ticket->write) {
if ($this->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
$object->setContract(GETPOST('contractid', 'int'));
$url = 'card.php?action=view&track_id=' . $object->track_id;
header("Location: " . $url);
exit();
}
} elseif ($action == "set_message" && $user->rights->ticket->manage) {
// altairis: manage cancel button
if (!GETPOST('cancel')) {
$this->fetch('', '', GETPOST('track_id', 'alpha'));
$oldvalue_message = $object->message;
$fieldtomodify = GETPOST('message_initial');
$object->message = $fieldtomodify;
$ret = $object->update($user);
if ($ret > 0) {
$log_action = $langs->trans('TicketInitialMessageModified') . " \n";
// include the Diff class
dol_include_once('/ticket/class/utils_diff.class.php');
// output the result of comparing two files as plain text
$log_action .= Diff::toString(Diff::compare(strip_tags($oldvalue_message), strip_tags($object->message)));
setEventMessages($langs->trans('TicketMessageSuccesfullyUpdated'), null, 'mesgs');
}
}
$action = 'view';
} // Reopen ticket
elseif ($action == 'confirm_set_status' && $user->rights->ticket->write && !GETPOST('cancel')) {
if ($this->fetch(GETPOST('id', 'int'), GETPOST('track_id', 'alpha')) >= 0) {
$new_status = GETPOST('new_status', 'int');
$old_status = $object->fk_statut;
$res = $object->setStatut($new_status);
if ($res) {
// Log action in ticket logs table
$log_action = $langs->trans('TicketLogStatusChanged', $langs->transnoentities($object->statuts_short[$old_status]), $langs->transnoentities($object->statuts_short[$new_status]));
$url = 'card.php?action=view&track_id=' . $object->track_id;
header("Location: " . $url);
exit();
}
}
}
return 0;
}
/**
* Add new message on a ticket (private area)
*
* @param User $user User for action
* @param string $action Action string
* @return int
*/
private function newMessage($user, &$action)
{
global $mysoc, $conf, $langs;
if (!class_exists('Contact')) {
include_once DOL_DOCUMENT_ROOT . '/contact/class/contact.class.php';
}
$contactstatic = new Contact($this->db);
$error = 0;
$object = new Ticket($this->db);
$ret = $object->fetch('', '', GETPOST('track_id', 'alpha'));
$object->socid = $object->fk_soc;
$object->fetch_thirdparty();
if ($ret < 0) {
$error++;
array_push($this->errors, $langs->trans("ErrorTicketIsNotValid"));
$action = '';
}
if (!GETPOST("message")) {
$error++;
array_push($this->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("message")));
$action = 'add_message';
}
if (!$error) {
$object->message = GETPOST("message");
$object->private = GETPOST("private_message");
$send_email = GETPOST('send_email', 'int');
$id = $object->createTicketMessage($user);
if ($id <= 0) {
$error++;
$this->errors = $object->error;
$this->errors = $object->errors;
$action = 'add_message';
}
if (!$error && $id > 0) {
setEventMessages($langs->trans('TicketMessageSuccessfullyAdded'), null, 'mesgs');
/*
* Send email to linked contacts
*/
if ($send_email > 0) {
// Retrieve internal contact datas
$internal_contacts = $object->getInfosTicketInternalContact();
$sendto = array();
if (is_array($internal_contacts) && count($internal_contacts) > 0) {
// altairis: set default subject
$label_title = empty($conf->global->MAIN_APPLICATION_TITLE) ? $mysoc->name : $conf->global->MAIN_APPLICATION_TITLE;
$subject = GETPOST('subject') ? GETPOST('subject') : '[' . $label_title . '- ticket #' . $object->track_id . '] ' . $langs->trans('TicketNewMessage');
$message_intro = $langs->trans('TicketNotificationEmailBody', "#" . $object->id);
$message_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
$message = $langs->trans('TicketMessageMailIntroText');
$message .= "\n\n";
$message .= GETPOST('message');
// Coordonnées client
$message .= "\n\n";
$message .= "==============================================\n";
$message .= !empty($object->thirdparty->name) ? $langs->trans('Thirdparty') . " : " . $object->thirdparty->name : '';
$message .= !empty($object->thirdparty->town) ? "\n" . $langs->trans('Town') . " : " . $object->thirdparty->town : '';
$message .= !empty($object->thirdparty->phone) ? "\n" . $langs->trans('Phone') . " : " . $object->thirdparty->phone : '';
// Build array to display recipient list
foreach ($internal_contacts as $key => $info_sendto) {
// altairis: avoid duplicate notifications
if ($info_sendto['id'] == $user->id) {
continue;
}
if ($info_sendto['email'] != '') {
if(!empty($info_sendto['email'])) $sendto[] = trim($info_sendto['firstname'] . " " . $info_sendto['lastname']) . " <" . $info_sendto['email'] . ">";
//Contact type
$recipient = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1') . ' (' . strtolower($info_sendto['libelle']) . ')';
$message .= (!empty($recipient) ? $langs->trans('TicketNotificationRecipient') . ' : ' . $recipient . "\n" : '');
}
}
$message .= "\n";
// URL ticket
$url_internal_ticket = dol_buildpath('/ticket/card.php', 2) . '?track_id=' . $object->track_id;
// altairis: make html link on url
$message .= "\n" . $langs->trans('TicketNotificationEmailBodyInfosTrackUrlinternal') . ' : ' . '<a href="' . $url_internal_ticket . '">' . $object->track_id . '</a>' . "\n";
// Add global email address recipient
// altairis: use new TICKET_NOTIFICATION_EMAIL_TO configuration variable
if ($conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS && !in_array($conf->global->TICKET_NOTIFICATION_EMAIL_TO, $sendto)) {
if(!empty($conf->global->TICKET_NOTIFICATION_EMAIL_TO)) $sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_TO;
}
// altairis: dont try to send email if no recipient
if (!empty($sendto)) {
$this->sendTicketMessageByEmail($subject, $message, '', $sendto);
}
}
/*
* Email for externals users if not private
*/
if (empty($object->private)) {
// Retrieve email of all contacts (external)
$external_contacts = $object->getInfosTicketExternalContact();
// If no contact, get email from thirdparty
if (is_array($external_contacts) && count($external_contacts) === 0) {
if (!empty($object->fk_soc)) {
$object->fetch_thirdparty($object->fk_soc);
$array_company = array(array('firstname' => '', 'lastname' => $object->thirdparty->name, 'email' => $object->thirdparty->email, 'libelle' => $langs->transnoentities('Customer'), 'socid' => $object->thirdparty->id));
$external_contacts = array_merge($external_contacts, $array_company);
} elseif (empty($object->fk_soc) && !empty($object->origin_email)) {
$array_external = array(array('firstname' => '', 'lastname' => $object->origin_email, 'email' => $object->thirdparty->email, 'libelle' => $langs->transnoentities('Customer'), 'socid' => $object->thirdparty->id));
$external_contacts = array_merge($external_contacts, $array_external);
}
}
$sendto = array();
if (is_array($external_contacts) && count($external_contacts) > 0) {
// altairis: get default subject for email to external contacts
$label_title = empty($conf->global->MAIN_APPLICATION_TITLE) ? $mysoc->name : $conf->global->MAIN_APPLICATION_TITLE;
$subject = GETPOST('subject') ? GETPOST('subject') : '[' . $label_title . '- ticket #' . $object->track_id . '] ' . $langs->trans('TicketNewMessage');
$message_intro = GETPOST('mail_intro') ? GETPOST('mail_intro') : $conf->global->TICKET_MESSAGE_MAIL_INTRO;
$message_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
// We put intro after
$message = GETPOST('message');
$message .= "\n\n";
foreach ($external_contacts as $key => $info_sendto) {
// altairis: avoid duplicate emails to external contacts
if ($info_sendto['id'] == $user->contactid) {
continue;
}
if ($info_sendto['email'] != '' && $info_sendto['email'] != $object->origin_email) {
if(!empty($info_sendto['email'])) $sendto[] = trim($info_sendto['firstname'] . " " . $info_sendto['lastname']) . " <" . $info_sendto['email'] . ">";
$recipient = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1') . ' (' . strtolower($info_sendto['libelle']) . ')';
$message .= (!empty($recipient) ? $langs->trans('TicketNotificationRecipient') . ' : ' . $recipient . "\n" : '');
}
}
// If public interface is not enable, use link to internal page into mail
$url_public_ticket = (!empty($conf->global->TICKET_ENABLE_PUBLIC_INTERFACE) ?
(!empty($conf->global->TICKET_URL_PUBLIC_INTERFACE) ?
$conf->global->TICKET_URL_PUBLIC_INTERFACE . '/view.php' :
dol_buildpath('/public/ticket/view.php', 2)
) :
dol_buildpath('/ticket/card.php', 2)
) . '?track_id=' . $object->track_id;
$message .= "\n" . $langs->trans('TicketNewEmailBodyInfosTrackUrlCustomer') . ' : ' . '<a href="' . $url_public_ticket . '">' . $object->track_id . '</a>' . "\n";
// Build final message
$message = $message_intro . $message;
// Add signature
$message .= '<br>' . $message_signature;
if (!empty($object->origin_email)) {
$sendto[] = $object->origin_email;
}
if ($object->fk_soc > 0 && ! in_array($object->origin_email, $sendto)) {
$object->socid = $object->fk_soc;
$object->fetch_thirdparty();
if(!empty($object->thirdparty->email)) $sendto[] = $object->thirdparty->email;
}
// altairis: Add global email address reciepient
if ($conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS && !in_array($conf->global->TICKET_NOTIFICATION_EMAIL_TO, $sendto)) {
if(!empty($conf->global->TICKET_NOTIFICATION_EMAIL_TO)) $sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_TO;
}
// altairis: dont try to send email when no recipient
if (!empty($sendto)) {
$this->sendTicketMessageByEmail($subject, $message, '', $sendto);
}
}
}
}
$this->copyFilesForTicket();
// Set status to "answered" if not set yet, only for internal users
if ($object->fk_statut < 3 && !$user->societe_id) {
$object->setStatut(3);
}
return 1;
} else {
setEventMessages($object->error, $object->errors, 'errors');
return -1;
}
} else {
setEventMessages($this->error, $this->errors, 'errors');
return -1;
}
}
/**
* Add new message on a ticket (public area)
*
* @param User $user User for action
* @param string $action Action string
* @return void
*/
private function newMessagePublic($user, &$action)
{
global $mysoc, $conf, $langs;
$object = new Ticket($this->db);
$error = 0;
$ret = $object->fetch('', '', GETPOST('track_id', 'alpha'));
$object->socid = $object->fk_soc;
$object->fetch_thirdparty();
if ($ret < 0) {
$error++;
array_push($this->errors, $langs->trans("ErrorTicketIsNotValid"));
$action = '';
}
if (!GETPOST("message")) {
$error++;
array_push($this->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("message")));
$action = 'add_message';
}
if (!$error) {
$object->message = (string) GETPOST("message");
$id = $object->createTicketMessage($user);
if ($id <= 0) {
$error++;
$this->error = $object->error;
$this->errors = $object->errors;
$action = 'add_message';
}
if (!$error && $id > 0) {
setEventMessages($langs->trans('TicketMessageSuccessfullyAdded'), null, 'mesgs');
// Retrieve internal contact datas
$internal_contacts = $object->getInfosTicketInternalContact();
$sendto = array();
if (is_array($internal_contacts) && count($internal_contacts) > 0) {
$subject = '[' . $mysoc->name . '- ticket #' . $object->track_id . '] ' . $langs->trans('TicketNewMessage');
$message = $langs->trans('TicketMessageMailIntroAutoNewPublicMessage', $object->subject);
$message .= "\n";
$message .= GETPOST('message');
$message .= "\n";
// Coordonnées client
if ($object->thirdparty->id > 0) {
$message .= "\n\n";
$message .= "==============================================\n";
$message .= $langs->trans('Thirparty') . " : " . $object->thirdparty->name;
$message .= !empty($object->thirdparty->town) ? $langs->trans('Town') . " : " . $object->thirdparty->town : '';
$message .= "\n";
$message .= !empty($object->thirdparty->phone) ? $langs->trans('Phone') . " : " . $object->thirdparty->phone : '';
$message .= "\n";
}
// Build array to display recipient list
foreach ($internal_contacts as $key => $info_sendto) {
if ($info_sendto['email'] != '') {
$sendto[] = trim($info_sendto['firstname'] . " " . $info_sendto['lastname']) . " <" . $info_sendto['email'] . ">";
}
// Contact type
$recipient = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1') . ' (' . strtolower($info_sendto['libelle']) . ')';
$message .= (!empty($recipient) ? $langs->trans('TicketNotificationRecipient') . ' : ' . $recipient . "\n" : '');
$message .= "\n";
}
// URL ticket
$url_internal_ticket = dol_buildpath('/ticket/card.php', 2) . '?track_id=' . $object->track_id;
$message .= "\n" . $langs->trans('TicketNotificationEmailBodyInfosTrackUrlinternal') . ' : ' . $url_internal_ticket . "\n";
$message .= "\n\n";
$message_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
// Add global email address reciepient
if ($conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS && !in_array($conf->global->TICKET_NOTIFICATION_EMAIL_FROM, $sendto)) {
$sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_FROM;
}
$this->sendTicketMessageByEmail($subject, $message, '', $sendto);
}
/*
* Email for externals users if not private
*/
// Retrieve email of all contacts external
$external_contacts = $object->getInfosTicketExternalContact();
$sendto = array();
if (is_array($external_contacts) && count($external_contacts) > 0) {
$subject = '[' . $mysoc->name . '- ticket #' . $object->track_id . '] ' . $langs->trans('TicketNewMessage');
$message = $langs->trans('TicketMessageMailIntroAutoNewPublicMessage', $object->subject);
$message .= "\n";
$message .= GETPOST('message');
$message .= "\n\n";
$message_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
foreach ($external_contacts as $key => $info_sendto) {
if ($info_sendto['email'] != '') {
$sendto[] = trim($info_sendto['firstname'] . " " . $info_sendto['lastname']) . " <" . $info_sendto['email'] . ">";
}
$recipient = '';
$recipient = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1') . ' (' . strtolower($info_sendto['libelle']) . ')';
$message .= (!empty($recipient) ? $langs->trans('TicketNotificationRecipient') . ' : ' . $recipient . "\n" : '');
}
$url_public_ticket = ($conf->global->TICKET_URL_PUBLIC_INTERFACE ? $conf->global->TICKET_URL_PUBLIC_INTERFACE . '/view.php' : dol_buildpath('/public/ticket/view.php', 2)) . '?track_id=' . $object->track_id;
$message .= "\n\n" . $langs->trans('TicketNewEmailBodyInfosTrackUrlCustomer') . ' : ' . $url_public_ticket . "\n";
// Add signature
$message .= '\n\n' . $message_signature;
if (!empty($object->origin_email) && !in_array($object->origin_email, $sendto)) {
$sendto[] = $object->origin_email;
}
if ($object->fk_soc > 0 && !in_array($object->origin_email, $sendto)) {
$sendto[] = $object->thirdparty->email;
}
$this->sendTicketMessageByEmail($subject, $message, '', $sendto);
}
$this->copyFilesForTicket();
$url = 'view.php?action=view_ticket&track_id=' . $object->track_id;
header("Location: " . $url);
exit;
} else {
setEventMessages($object->error, $object->errors, 'errors');
}
} else {
setEventMessages($this->error, $this->errors, 'errors');
}
}
/** /**
* Fetch object * Fetch object
* *
@ -1405,53 +562,6 @@ class ActionsTicket
} }
} }
/**
* Copy files into ticket directory
* Used for files linked into messages
*
* @return void
*/
public function copyFilesForTicket()
{
global $conf, $object;
// Create form object
include_once DOL_DOCUMENT_ROOT . '/core/class/html.formmail.class.php';
include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php';
include_once DOL_DOCUMENT_ROOT . '/core/lib/images.lib.php';
$maxwidthsmall = 270;
$maxheightsmall = 150;
$maxwidthmini = 128;
$maxheightmini = 72;
$formmail = new FormMail($this->db);
$attachedfiles = $formmail->get_attached_files();
$filepath = $attachedfiles['paths'];
$filename = $attachedfiles['names'];
$mimetype = $attachedfiles['mimes'];
// Copy files into ticket directory
$destdir = $conf->ticket->dir_output . '/' . $object->track_id;
if (!dol_is_dir($destdir)) {
dol_mkdir($destdir);
}
foreach ($filename as $i => $val) {
$res = dol_move($filepath[$i], $destdir . '/' . $filename[$i]);
if (image_format_supported($destdir . '/' . $filename[$i]) == 1) {
// Create small thumbs for image (Ratio is near 16/9)
// Used on logon for example
$imgThumbSmall = vignette($destdir . '/' . $filename[$i], $maxwidthsmall, $maxheightsmall, '_small', 50, "thumbs");
// Create mini thumbs for image (Ratio is near 16/9)
// Used on menu or for setup page for example
$imgThumbMini = vignette($destdir . '/' . $filename[$i], $maxwidthmini, $maxheightmini, '_mini', 50, "thumbs");
}
$formmail->remove_attached_files($i);
}
}
/** /**
* Print html navbar with link to set ticket status * Print html navbar with link to set ticket status
* *
@ -1490,7 +600,7 @@ class ActionsTicket
$urlforbutton = $_SERVER['PHP_SELF'] . '?track_id=' . $object->track_id . '&action=set_status&new_status=' . $status; $urlforbutton = $_SERVER['PHP_SELF'] . '?track_id=' . $object->track_id . '&action=set_status&new_status=' . $status;
} }
print '<a class="button" href="' . $urlforbutton . '">'; print '<a class="button buttonticket" href="' . $urlforbutton . '">';
print img_picto($langs->trans($object->statuts_short[$status]), 'statut' . $status . '.png@ticket') . ' ' . $langs->trans($object->statuts_short[$status]); print img_picto($langs->trans($object->statuts_short[$status]), 'statut' . $status . '.png@ticket') . ' ' . $langs->trans($object->statuts_short[$status]);
print '</a>'; print '</a>';
print '</div>'; print '</div>';

418
htdocs/ticket/class/ticket.class.php
View File

@ -25,8 +25,7 @@
// Put here all includes required by your class file // Put here all includes required by your class file
require_once DOL_DOCUMENT_ROOT . "/core/class/commonobject.class.php"; require_once DOL_DOCUMENT_ROOT . "/core/class/commonobject.class.php";
require_once DOL_DOCUMENT_ROOT . '/fichinter/class/fichinter.class.php'; require_once DOL_DOCUMENT_ROOT . '/fichinter/class/fichinter.class.php';
//require_once DOL_DOCUMENT_ROOT."/societe/class/societe.class.php"; require_once DOL_DOCUMENT_ROOT . '/core/lib/ticket.lib.php';
//require_once DOL_DOCUMENT_ROOT."/product/class/product.class.php";
/** /**
@ -66,7 +65,7 @@ class Ticket extends CommonObject
/** /**
* @var string Hash to identify ticket * @var string Hash to identify ticket publically
*/ */
public $track_id; public $track_id;
@ -327,11 +326,14 @@ class Ticket extends CommonObject
global $conf, $langs; global $conf, $langs;
$error = 0; $error = 0;
// Clean parameters
$this->datec = dol_now(); $this->datec = dol_now();
if (empty($this->track_id)) $this->track_id = generate_random_id(16);
// Check more parameters // Check more parameters
// If error, this->errors[] is filled // If error, this->errors[] is filled
$result = $this->verify(); $result = $this->verify();
if ($result >= 0) { if ($result >= 0) {
// Insert request // Insert request
$sql = "INSERT INTO " . MAIN_DB_PREFIX . "ticket("; $sql = "INSERT INTO " . MAIN_DB_PREFIX . "ticket(";
@ -2430,6 +2432,416 @@ class Ticket extends CommonObject
} }
return false; return false;
} }
/**
* Copy files into ticket directory
* Used for files linked into messages
*
* @return void
*/
public function copyFilesForTicket()
{
global $conf;
// Create form object
include_once DOL_DOCUMENT_ROOT . '/core/class/html.formmail.class.php';
include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php';
include_once DOL_DOCUMENT_ROOT . '/core/lib/images.lib.php';
$maxwidthsmall = 270;
$maxheightsmall = 150;
$maxwidthmini = 128;
$maxheightmini = 72;
$formmail = new FormMail($this->db);
$attachedfiles = $formmail->get_attached_files();
$filepath = $attachedfiles['paths'];
$filename = $attachedfiles['names'];
$mimetype = $attachedfiles['mimes'];
// Copy files into ticket directory
$destdir = $conf->ticket->dir_output . '/' . $this->ref;
if (!dol_is_dir($destdir)) {
dol_mkdir($destdir);
}
foreach ($filename as $i => $val) {
$res = dol_move($filepath[$i], $destdir . '/' . $filename[$i]);
if (image_format_supported($destdir . '/' . $filename[$i]) == 1) {
// Create small thumbs for image (Ratio is near 16/9)
// Used on logon for example
$imgThumbSmall = vignette($destdir . '/' . $filename[$i], $maxwidthsmall, $maxheightsmall, '_small', 50, "thumbs");
// Create mini thumbs for image (Ratio is near 16/9)
// Used on menu or for setup page for example
$imgThumbMini = vignette($destdir . '/' . $filename[$i], $maxwidthmini, $maxheightmini, '_mini', 50, "thumbs");
}
$formmail->remove_attached_files($i);
}
}
/**
* Add new message on a ticket (private area)
*
* @param User $user User for action
* @param string $action Action string
* @return int
*/
public function newMessage($user, &$action)
{
global $mysoc, $conf, $langs;
if (!class_exists('Contact')) {
include_once DOL_DOCUMENT_ROOT . '/contact/class/contact.class.php';
}
$contactstatic = new Contact($this->db);
$object = new Ticket($this->db);
$error = 0;
$ret = $object->fetch('', '', GETPOST('track_id', 'alpha'));
$object->socid = $object->fk_soc;
$object->fetch_thirdparty();
if ($ret < 0) {
$error++;
array_push($this->errors, $langs->trans("ErrorTicketIsNotValid"));
$action = '';
}
if (!GETPOST("message")) {
$error++;
array_push($this->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("message")));
$action = 'add_message';
}
if (!$error) {
$object->message = GETPOST("message");
$object->private = GETPOST("private_message");
$send_email = GETPOST('send_email', 'int');
$id = $object->createTicketMessage($user);
if ($id <= 0) {
$error++;
$this->errors = $object->error;
$this->errors = $object->errors;
$action = 'add_message';
}
if (!$error && $id > 0) {
setEventMessages($langs->trans('TicketMessageSuccessfullyAdded'), null, 'mesgs');
/*
* Send email to linked contacts
*/
if ($send_email > 0) {
// Retrieve internal contact datas
$internal_contacts = $object->getInfosTicketInternalContact();
$sendto = array();
if (is_array($internal_contacts) && count($internal_contacts) > 0) {
// altairis: set default subject
$label_title = empty($conf->global->MAIN_APPLICATION_TITLE) ? $mysoc->name : $conf->global->MAIN_APPLICATION_TITLE;
$subject = GETPOST('subject') ? GETPOST('subject') : '[' . $label_title . '- ticket #' . $object->track_id . '] ' . $langs->trans('TicketNewMessage');
$message_intro = $langs->trans('TicketNotificationEmailBody', "#" . $object->id);
$message_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
$message = $langs->trans('TicketMessageMailIntroText');
$message .= "\n\n";
$message .= GETPOST('message');
// Coordonnées client
$message .= "\n\n";
$message .= "==============================================\n";
$message .= !empty($object->thirdparty->name) ? $langs->trans('Thirdparty') . " : " . $object->thirdparty->name : '';
$message .= !empty($object->thirdparty->town) ? "\n" . $langs->trans('Town') . " : " . $object->thirdparty->town : '';
$message .= !empty($object->thirdparty->phone) ? "\n" . $langs->trans('Phone') . " : " . $object->thirdparty->phone : '';
// Build array to display recipient list
foreach ($internal_contacts as $key => $info_sendto) {
// altairis: avoid duplicate notifications
if ($info_sendto['id'] == $user->id) {
continue;
}
if ($info_sendto['email'] != '') {
if(!empty($info_sendto['email'])) $sendto[] = trim($info_sendto['firstname'] . " " . $info_sendto['lastname']) . " <" . $info_sendto['email'] . ">";
//Contact type
$recipient = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1') . ' (' . strtolower($info_sendto['libelle']) . ')';
$message .= (!empty($recipient) ? $langs->trans('TicketNotificationRecipient') . ' : ' . $recipient . "\n" : '');
}
}
$message .= "\n";
// URL ticket
$url_internal_ticket = dol_buildpath('/ticket/card.php', 2) . '?track_id=' . $object->track_id;
// altairis: make html link on url
$message .= "\n" . $langs->trans('TicketNotificationEmailBodyInfosTrackUrlinternal') . ' : ' . '<a href="' . $url_internal_ticket . '">' . $object->track_id . '</a>' . "\n";
// Add global email address recipient
// altairis: use new TICKET_NOTIFICATION_EMAIL_TO configuration variable
if ($conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS && !in_array($conf->global->TICKET_NOTIFICATION_EMAIL_TO, $sendto)) {
if(!empty($conf->global->TICKET_NOTIFICATION_EMAIL_TO)) $sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_TO;
}
// altairis: dont try to send email if no recipient
if (!empty($sendto)) {
$this->sendTicketMessageByEmail($subject, $message, '', $sendto);
}
}
/*
* Email for externals users if not private
*/
if (empty($object->private)) {
// Retrieve email of all contacts (external)
$external_contacts = $object->getInfosTicketExternalContact();
// If no contact, get email from thirdparty
if (is_array($external_contacts) && count($external_contacts) === 0) {
if (!empty($object->fk_soc)) {
$object->fetch_thirdparty($object->fk_soc);
$array_company = array(array('firstname' => '', 'lastname' => $object->thirdparty->name, 'email' => $object->thirdparty->email, 'libelle' => $langs->transnoentities('Customer'), 'socid' => $object->thirdparty->id));
$external_contacts = array_merge($external_contacts, $array_company);
} elseif (empty($object->fk_soc) && !empty($object->origin_email)) {
$array_external = array(array('firstname' => '', 'lastname' => $object->origin_email, 'email' => $object->thirdparty->email, 'libelle' => $langs->transnoentities('Customer'), 'socid' => $object->thirdparty->id));
$external_contacts = array_merge($external_contacts, $array_external);
}
}
$sendto = array();
if (is_array($external_contacts) && count($external_contacts) > 0) {
// altairis: get default subject for email to external contacts
$label_title = empty($conf->global->MAIN_APPLICATION_TITLE) ? $mysoc->name : $conf->global->MAIN_APPLICATION_TITLE;
$subject = GETPOST('subject') ? GETPOST('subject') : '[' . $label_title . '- ticket #' . $object->track_id . '] ' . $langs->trans('TicketNewMessage');
$message_intro = GETPOST('mail_intro') ? GETPOST('mail_intro') : $conf->global->TICKET_MESSAGE_MAIL_INTRO;
$message_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
// We put intro after
$message = GETPOST('message');
$message .= "\n\n";
foreach ($external_contacts as $key => $info_sendto) {
// altairis: avoid duplicate emails to external contacts
if ($info_sendto['id'] == $user->contactid) {
continue;
}
if ($info_sendto['email'] != '' && $info_sendto['email'] != $object->origin_email) {
if(!empty($info_sendto['email'])) $sendto[] = trim($info_sendto['firstname'] . " " . $info_sendto['lastname']) . " <" . $info_sendto['email'] . ">";
$recipient = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1') . ' (' . strtolower($info_sendto['libelle']) . ')';
$message .= (!empty($recipient) ? $langs->trans('TicketNotificationRecipient') . ' : ' . $recipient . "\n" : '');
}
}
// If public interface is not enable, use link to internal page into mail
$url_public_ticket = (!empty($conf->global->TICKET_ENABLE_PUBLIC_INTERFACE) ?
(!empty($conf->global->TICKET_URL_PUBLIC_INTERFACE) ?
$conf->global->TICKET_URL_PUBLIC_INTERFACE . '/view.php' :
dol_buildpath('/public/ticket/view.php', 2)
) :
dol_buildpath('/ticket/card.php', 2)
) . '?track_id=' . $object->track_id;
$message .= "\n" . $langs->trans('TicketNewEmailBodyInfosTrackUrlCustomer') . ' : ' . '<a href="' . $url_public_ticket . '">' . $object->track_id . '</a>' . "\n";
// Build final message
$message = $message_intro . $message;
// Add signature
$message .= '<br>' . $message_signature;
if (!empty($object->origin_email)) {
$sendto[] = $object->origin_email;
}
if ($object->fk_soc > 0 && ! in_array($object->origin_email, $sendto)) {
$object->socid = $object->fk_soc;
$object->fetch_thirdparty();
if(!empty($object->thirdparty->email)) $sendto[] = $object->thirdparty->email;
}
// altairis: Add global email address reciepient
if ($conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS && !in_array($conf->global->TICKET_NOTIFICATION_EMAIL_TO, $sendto)) {
if(!empty($conf->global->TICKET_NOTIFICATION_EMAIL_TO)) $sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_TO;
}
// altairis: dont try to send email when no recipient
if (!empty($sendto)) {
$this->sendTicketMessageByEmail($subject, $message, '', $sendto);
}
}
}
}
$object->copyFilesForTicket();
// Set status to "answered" if not set yet, only for internal users
if ($object->fk_statut < 3 && !$user->societe_id) {
$object->setStatut(3);
}
return 1;
} else {
setEventMessages($object->error, $object->errors, 'errors');
return -1;
}
} else {
setEventMessages($this->error, $this->errors, 'errors');
return -1;
}
}
/**
* Add new message on a ticket (public area)
*
* @param User $user User for action
* @param string $action Action string
* @return void
*/
public function newMessagePublic($user, &$action)
{
global $mysoc, $conf, $langs;
$object = new Ticket($this->db);
$error = 0;
$ret = $object->fetch('', '', GETPOST('track_id', 'alpha'));
$object->socid = $object->fk_soc;
$object->fetch_thirdparty();
if ($ret < 0) {
$error++;
array_push($this->errors, $langs->trans("ErrorTicketIsNotValid"));
$action = '';
}
if (!GETPOST("message")) {
$error++;
array_push($this->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("message")));
$action = 'add_message';
}
if (!$error) {
$object->message = (string) GETPOST("message");
$id = $object->createTicketMessage($user);
if ($id <= 0) {
$error++;
$this->error = $object->error;
$this->errors = $object->errors;
$action = 'add_message';
}
if (!$error && $id > 0) {
setEventMessages($langs->trans('TicketMessageSuccessfullyAdded'), null, 'mesgs');
// Retrieve internal contact datas
$internal_contacts = $object->getInfosTicketInternalContact();
$sendto = array();
if (is_array($internal_contacts) && count($internal_contacts) > 0) {
$subject = '[' . $mysoc->name . '- ticket #' . $object->track_id . '] ' . $langs->trans('TicketNewMessage');
$message = $langs->trans('TicketMessageMailIntroAutoNewPublicMessage', $object->subject);
$message .= "\n";
$message .= GETPOST('message');
$message .= "\n";
// Coordonnées client
if ($object->thirdparty->id > 0) {
$message .= "\n\n";
$message .= "==============================================\n";
$message .= $langs->trans('Thirparty') . " : " . $object->thirdparty->name;
$message .= !empty($object->thirdparty->town) ? $langs->trans('Town') . " : " . $object->thirdparty->town : '';
$message .= "\n";
$message .= !empty($object->thirdparty->phone) ? $langs->trans('Phone') . " : " . $object->thirdparty->phone : '';
$message .= "\n";
}
// Build array to display recipient list
foreach ($internal_contacts as $key => $info_sendto) {
if ($info_sendto['email'] != '') {
$sendto[] = trim($info_sendto['firstname'] . " " . $info_sendto['lastname']) . " <" . $info_sendto['email'] . ">";
}
// Contact type
$recipient = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1') . ' (' . strtolower($info_sendto['libelle']) . ')';
$message .= (!empty($recipient) ? $langs->trans('TicketNotificationRecipient') . ' : ' . $recipient . "\n" : '');
$message .= "\n";
}
// URL ticket
$url_internal_ticket = dol_buildpath('/ticket/card.php', 2) . '?track_id=' . $object->track_id;
$message .= "\n" . $langs->trans('TicketNotificationEmailBodyInfosTrackUrlinternal') . ' : ' . $url_internal_ticket . "\n";
$message .= "\n\n";
$message_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
// Add global email address reciepient
if ($conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS && !in_array($conf->global->TICKET_NOTIFICATION_EMAIL_FROM, $sendto)) {
$sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_FROM;
}
$this->sendTicketMessageByEmail($subject, $message, '', $sendto);
}
/*
* Email for externals users if not private
*/
// Retrieve email of all contacts external
$external_contacts = $object->getInfosTicketExternalContact();
$sendto = array();
if (is_array($external_contacts) && count($external_contacts) > 0) {
$subject = '[' . $mysoc->name . '- ticket #' . $object->track_id . '] ' . $langs->trans('TicketNewMessage');
$message = $langs->trans('TicketMessageMailIntroAutoNewPublicMessage', $object->subject);
$message .= "\n";
$message .= GETPOST('message');
$message .= "\n\n";
$message_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
foreach ($external_contacts as $key => $info_sendto) {
if ($info_sendto['email'] != '') {
$sendto[] = trim($info_sendto['firstname'] . " " . $info_sendto['lastname']) . " <" . $info_sendto['email'] . ">";
}
$recipient = '';
$recipient = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1') . ' (' . strtolower($info_sendto['libelle']) . ')';
$message .= (!empty($recipient) ? $langs->trans('TicketNotificationRecipient') . ' : ' . $recipient . "\n" : '');
}
$url_public_ticket = ($conf->global->TICKET_URL_PUBLIC_INTERFACE ? $conf->global->TICKET_URL_PUBLIC_INTERFACE . '/view.php' : dol_buildpath('/public/ticket/view.php', 2)) . '?track_id=' . $object->track_id;
$message .= "\n\n" . $langs->trans('TicketNewEmailBodyInfosTrackUrlCustomer') . ' : ' . $url_public_ticket . "\n";
// Add signature
$message .= '\n\n' . $message_signature;
if (!empty($object->origin_email) && !in_array($object->origin_email, $sendto)) {
$sendto[] = $object->origin_email;
}
if ($object->fk_soc > 0 && !in_array($object->origin_email, $sendto)) {
$sendto[] = $object->thirdparty->email;
}
$this->sendTicketMessageByEmail($subject, $message, '', $sendto);
}
$object->copyFilesForTicket();
$url = 'view.php?action=view_ticket&track_id=' . $object->track_id;
header("Location: " . $url);
exit;
} else {
setEventMessages($object->error, $object->errors, 'errors');
}
} else {
setEventMessages($this->error, $this->errors, 'errors');
}
}
} }

17
htdocs/ticket/contact.php
View File

@ -50,9 +50,6 @@ $source = GETPOST('source', 'alpha');
$ligne = GETPOST('ligne', 'int'); $ligne = GETPOST('ligne', 'int');
$lineid = GETPOST('lineid', 'int'); $lineid = GETPOST('lineid', 'int');
// Protection if external user // Protection if external user
if ($user->societe_id > 0) { if ($user->societe_id > 0) {
$socid = $user->societe_id; $socid = $user->societe_id;
@ -64,8 +61,9 @@ $url_page_current = dol_buildpath('/ticket/contact.php', 1);
$object = new Ticket($db); $object = new Ticket($db);
/* /*
* Ajout d'un nouveau contact * Actions
*/ */
if ($action == 'addcontact' && $user->rights->ticket->write) { if ($action == 'addcontact' && $user->rights->ticket->write) {
@ -110,9 +108,12 @@ if ($action == 'deletecontact' && $user->rights->ticket->write) {
} }
} }
/* /*
* View * View
*/ */
$help_url = 'FR:DocumentationModuleTicket'; $help_url = 'FR:DocumentationModuleTicket';
llxHeader('', $langs->trans("TicketContacts"), $help_url); llxHeader('', $langs->trans("TicketContacts"), $help_url);
@ -121,12 +122,6 @@ $formcompany = new FormCompany($db);
$contactstatic = new Contact($db); $contactstatic = new Contact($db);
$userstatic = new User($db); $userstatic = new User($db);
/* *************************************************************************** */
/* */
/* Mode vue et edition */
/* */
/* *************************************************************************** */
if ($id > 0 || !empty($track_id) || !empty($ref)) { if ($id > 0 || !empty($track_id) || !empty($ref)) {
if ($object->fetch($id, $ref, $track_id) > 0) if ($object->fetch($id, $ref, $track_id) > 0)
{ {
@ -146,7 +141,7 @@ if ($id > 0 || !empty($track_id) || !empty($ref)) {
$head = ticket_prepare_head($object); $head = ticket_prepare_head($object);
dol_fiche_head($head, 'contact', $langs->trans("Ticket"), 0, 'ticket'); dol_fiche_head($head, 'contact', $langs->trans("Ticket"), -1, 'ticket');
$morehtmlref ='<div class="refidno">'; $morehtmlref ='<div class="refidno">';
$morehtmlref.= $object->subject; $morehtmlref.= $object->subject;

11
htdocs/ticket/document.php
View File

@ -61,15 +61,10 @@ if (! $sortfield) $sortfield="position_name";
$object = new Ticket($db); $object = new Ticket($db);
$result = $object->fetch($id, $ref, $track_id); $result = $object->fetch($id, $ref, $track_id);
// to match document rules and compatibility
$old_ref = $object->ref;
$object->ref = $object->track_id;
if ($result < 0) { if ($result < 0) {
setEventMessages($object->error, $object->errors, 'errors'); setEventMessages($object->error, $object->errors, 'errors');
} else { } else {
$upload_dir = $conf->ticket->dir_output . "/" . dol_sanitizeFileName($object->track_id); $upload_dir = $conf->ticket->dir_output . "/" . dol_sanitizeFileName($object->ref);
} }
@ -79,8 +74,6 @@ if ($result < 0) {
include_once DOL_DOCUMENT_ROOT . '/core/actions_linkedfiles.inc.php'; include_once DOL_DOCUMENT_ROOT . '/core/actions_linkedfiles.inc.php';
$object->ref = $old_ref;
/* /*
@ -193,7 +186,7 @@ if ($object->id)
$totalsize += $file['size']; $totalsize += $file['size'];
} }
$object->ref = $object->track_id; // For compatibility we use track ID for directory //$object->ref = $object->track_id; // For compatibility we use track ID for directory
$modulepart = 'ticket'; $modulepart = 'ticket';
$permission = $user->rights->ticket->write; $permission = $user->rights->ticket->write;
$permtoedit = $user->rights->ticket->write; $permtoedit = $user->rights->ticket->write;