From ad489ab1b409b11f2e39552d63e2fb6cff603115 Mon Sep 17 00:00:00 2001 From: VESSILLER Date: Thu, 7 May 2020 12:22:13 +0200 Subject: [PATCH] NEW show messages on ticket card --- htdocs/ticket/card.php | 919 +++++++++++++++++++++-------------------- 1 file changed, 479 insertions(+), 440 deletions(-) diff --git a/htdocs/ticket/card.php b/htdocs/ticket/card.php index b9459a0e161..3d37c46eb90 100644 --- a/htdocs/ticket/card.php +++ b/htdocs/ticket/card.php @@ -55,6 +55,17 @@ $action = GETPOST('action', 'aZ09'); $notifyTiers = GETPOST("notify_tiers_at_create", 'alpha'); +$sortfield = GETPOST('sortfield', 'alpha'); +$sortorder = GETPOST('sortorder', 'alpha'); + +if (GETPOST('actioncode', 'array')) { + $actioncode = GETPOST('actioncode', 'array', 3); + if (!count($actioncode)) $actioncode = '0'; +} else { + $actioncode = GETPOST("actioncode", "alpha", 3) ?GETPOST("actioncode", "alpha", 3) : (GETPOST("actioncode") == '0' ? '0' : (empty($conf->global->AGENDA_DEFAULT_FILTER_TYPE_FOR_OBJECT) ? '' : $conf->global->AGENDA_DEFAULT_FILTER_TYPE_FOR_OBJECT)); +} +$search_agenda_label = GETPOST('search_agenda_label'); + // Initialize technical object to manage hooks of ticket. Note that conf->hooks_modules contains array array $hookmanager->initHooks(array('ticketcard', 'globalcard')); @@ -116,493 +127,486 @@ $parameters = array(); $reshook = $hookmanager->executeHooks('doActions', $parameters, $object, $action); // Note that $action and $object may have been modified by some hooks if ($reshook < 0) setEventMessages($hookmanager->error, $hookmanager->errors, 'errors'); -if ($cancel) -{ - if (!empty($backtopage)) +if (empty($reshook)) { + // Purge search criteria + if (GETPOST('button_removefilter_x', 'alpha') || GETPOST('button_removefilter.x', 'alpha') || GETPOST('button_removefilter', 'alpha')) // All test are required to be compatible with all browsers{ { - header("Location: ".$backtopage); - exit; - } - $action = 'view'; -} - -if (GETPOST('add', 'alpha') && $user->rights->ticket->write) { - $error = 0; - - if (!GETPOST("subject", 'alpha')) { - $error++; - setEventMessages($langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject")), null, 'errors'); - $action = 'create'; - } elseif (!GETPOST("message", 'alpha')) { - $error++; - setEventMessages($langs->trans("ErrorFieldRequired", $langs->transnoentities("Message")), null, 'errors'); - $action = 'create'; + $actioncode = ''; + $search_agenda_label = ''; } - if (!$error) { - $db->begin(); + if ($cancel) { + if (!empty($backtopage)) { + header("Location: " . $backtopage); + exit; + } + $action = 'view'; + } - $object->ref = GETPOST("ref", 'alpha'); - $object->fk_soc = GETPOST("socid", 'int') > 0 ? GETPOST("socid", 'int') : 0; - $object->subject = GETPOST("subject", 'alpha'); - $object->message = GETPOST("message", 'none'); + if (GETPOST('add', 'alpha') && $user->rights->ticket->write) { + $error = 0; - $object->type_code = GETPOST("type_code", 'alpha'); - $object->category_code = GETPOST("category_code", 'alpha'); - $object->severity_code = GETPOST("severity_code", 'alpha'); - $notifyTiers = GETPOST("notify_tiers_at_create", 'alpha'); - $object->notify_tiers_at_create = empty($notifyTiers) ? 0 : 1; - - $object->fk_project = GETPOST('projectid', 'int'); - - $ret = $extrafields->setOptionalsFromPost(null, $object); - - $id = $object->create($user); - if ($id <= 0) { + if (!GETPOST("subject", 'alpha')) { $error++; - setEventMessage($object->error, $object->errors, 'errors'); + setEventMessages($langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject")), null, 'errors'); + $action = 'create'; + } elseif (!GETPOST("message", 'alpha')) { + $error++; + setEventMessages($langs->trans("ErrorFieldRequired", $langs->transnoentities("Message")), null, 'errors'); $action = 'create'; } - if (!$error) - { - // Add contact - $contactid = GETPOST('contactid', 'int'); - $type_contact = GETPOST("type", 'alpha'); + if (!$error) { + $db->begin(); - if ($contactid > 0 && $type_contact) { - $result = $object->add_contact($contactid, GETPOST("type"), 'external'); + $object->ref = GETPOST("ref", 'alpha'); + $object->fk_soc = GETPOST("socid", 'int') > 0 ? GETPOST("socid", 'int') : 0; + $object->subject = GETPOST("subject", 'alpha'); + $object->message = GETPOST("message", 'none'); + + $object->type_code = GETPOST("type_code", 'alpha'); + $object->category_code = GETPOST("category_code", 'alpha'); + $object->severity_code = GETPOST("severity_code", 'alpha'); + $notifyTiers = GETPOST("notify_tiers_at_create", 'alpha'); + $object->notify_tiers_at_create = empty($notifyTiers) ? 0 : 1; + + $object->fk_project = GETPOST('projectid', 'int'); + + $ret = $extrafields->setOptionalsFromPost(null, $object); + + $id = $object->create($user); + if ($id <= 0) { + $error++; + setEventMessage($object->error, $object->errors, 'errors'); + $action = 'create'; } - // altairis: link ticket to project - if (GETPOST('projectid') > 0) { - $object->setProject(GETPOST('projectid')); - } + if (!$error) { + // Add contact + $contactid = GETPOST('contactid', 'int'); + $type_contact = GETPOST("type", 'alpha'); - // Auto assign user - if ($conf->global->TICKET_AUTO_ASSIGN_USER_CREATE) { - $result = $object->assignUser($user, $user->id, 1); - $object->add_contact($user->id, "SUPPORTTEC", 'internal'); - } + if ($contactid > 0 && $type_contact) { + $result = $object->add_contact($contactid, GETPOST("type"), 'external'); + } - // Auto assign contrat - $contractid = 0; - if ($conf->global->TICKET_AUTO_ASSIGN_CONTRACT_CREATE) { - $contrat = new Contrat($db); - $contrat->socid = $object->fk_soc; - $list = $contrat->getListOfContracts(); + // altairis: link ticket to project + if (GETPOST('projectid') > 0) { + $object->setProject(GETPOST('projectid')); + } - if (is_array($list) && !empty($list)) { - if (count($list) == 1) { - $contractid = $list[0]->id; - $object->setContract($contractid); - } else { + // Auto assign user + if ($conf->global->TICKET_AUTO_ASSIGN_USER_CREATE) { + $result = $object->assignUser($user, $user->id, 1); + $object->add_contact($user->id, "SUPPORTTEC", 'internal'); + } + + // Auto assign contrat + $contractid = 0; + if ($conf->global->TICKET_AUTO_ASSIGN_CONTRACT_CREATE) { + $contrat = new Contrat($db); + $contrat->socid = $object->fk_soc; + $list = $contrat->getListOfContracts(); + + if (is_array($list) && !empty($list)) { + if (count($list) == 1) { + $contractid = $list[0]->id; + $object->setContract($contractid); + } else { + } + } + } + + // Auto create fiche intervention + if ($conf->global->TICKET_AUTO_CREATE_FICHINTER_CREATE) { + $fichinter = new Fichinter($db); + $fichinter->socid = $object->fk_soc; + $fichinter->fk_project = GETPOST('projectid', 'int'); + $fichinter->fk_contrat = $contractid; + $fichinter->author = $user->id; + $fichinter->modelpdf = 'soleil'; + $fichinter->origin = $object->element; + $fichinter->origin_id = $object->id; + + // Extrafields + $extrafields->fetch_name_optionals_label($fichinter->table_element); + $array_options = $extrafields->getOptionalsFromPost($fichinter->table_element); + $fichinter->array_options = $array_options; + + $id = $fichinter->create($user); + if ($id <= 0) { + setEventMessages($fichinter->error, null, 'errors'); } } } - // Auto create fiche intervention - if ($conf->global->TICKET_AUTO_CREATE_FICHINTER_CREATE) - { - $fichinter = new Fichinter($db); - $fichinter->socid = $object->fk_soc; - $fichinter->fk_project = GETPOST('projectid', 'int'); - $fichinter->fk_contrat = $contractid; - $fichinter->author = $user->id; - $fichinter->modelpdf = 'soleil'; - $fichinter->origin = $object->element; - $fichinter->origin_id = $object->id; + if (!$error) { + // File transfer + $object->copyFilesForTicket(); + } - // Extrafields - $extrafields->fetch_name_optionals_label($fichinter->table_element); - $array_options = $extrafields->getOptionalsFromPost($fichinter->table_element); - $fichinter->array_options = $array_options; + if (!$error) { + $db->commit(); - $id = $fichinter->create($user); - if ($id <= 0) { - setEventMessages($fichinter->error, null, 'errors'); + if (!empty($backtopage)) { + $url = $backtopage; + } else { + $url = 'card.php?track_id=' . $object->track_id; } - } - } - if (!$error) - { - // File transfer - $object->copyFilesForTicket(); - } - - if (!$error) - { - $db->commit(); - - if (!empty($backtopage)) { - $url = $backtopage; + header("Location: " . $url); + exit; } else { - $url = 'card.php?track_id='.$object->track_id; + $db->rollback(); + setEventMessages($object->error, $object->errors, 'errors'); } - - header("Location: ".$url); - exit; } else { - $db->rollback(); setEventMessages($object->error, $object->errors, 'errors'); } - } else { - setEventMessages($object->error, $object->errors, 'errors'); - } -} - -if ($action == 'edit' && $user->rights->ticket->write) { - $error = 0; - - if ($object->fetch(GETPOST('id', 'int')) < 0) { - $error++; - array_push($object->errors, $langs->trans("ErrorTicketIsNotValid")); - $_GET["action"] = $_POST["action"] = ''; - } -} - -if (GETPOST('update', 'alpha') && GETPOST('id', 'int') && $user->rights->ticket->write) { - $error = 0; - - $ret = $object->fetch(GETPOST('id', 'int')); - if ($ret < 0) { - $error++; - array_push($object->errors, $langs->trans("ErrorTicketIsNotValid")); - $action = ''; - } elseif (!GETPOST("label")) { - $error++; - array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Label"))); - $action = 'edit'; - } elseif (!GETPOST("subject")) { - $error++; - array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject"))); - $action = 'edit'; } - if (!$error) { - $db->begin(); + if ($action == 'edit' && $user->rights->ticket->write) { + $error = 0; - $object->label = GETPOST("label", 'alphanohtml'); - $object->description = GETPOST("description", 'none'); - - //... - $ret = $object->update($user); - if ($ret <= 0) { + if ($object->fetch(GETPOST('id', 'int')) < 0) { $error++; - setEventMessage($object->error, $object->errors, 'errors'); + array_push($object->errors, $langs->trans("ErrorTicketIsNotValid")); + $_GET["action"] = $_POST["action"] = ''; + } + } + + if (GETPOST('update', 'alpha') && GETPOST('id', 'int') && $user->rights->ticket->write) { + $error = 0; + + $ret = $object->fetch(GETPOST('id', 'int')); + if ($ret < 0) { + $error++; + array_push($object->errors, $langs->trans("ErrorTicketIsNotValid")); + $action = ''; + } elseif (!GETPOST("label")) { + $error++; + array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Label"))); + $action = 'edit'; + } elseif (!GETPOST("subject")) { + $error++; + array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject"))); $action = 'edit'; } - if (!$error && $ret > 0) { - $db->commit(); - } else { - $db->rollback(); - } - } -} + if (!$error) { + $db->begin(); -// Mark as Read -if ($action == "mark_ticket_read" && $user->rights->ticket->write) { - $object->fetch('', '', GETPOST("track_id", 'alpha')); + $object->label = GETPOST("label", 'alphanohtml'); + $object->description = GETPOST("description", 'none'); - if ($object->markAsRead($user) > 0) - { - setEventMessages($langs->trans('TicketMarkedAsRead'), null, 'mesgs'); + //... + $ret = $object->update($user); + if ($ret <= 0) { + $error++; + setEventMessage($object->error, $object->errors, 'errors'); + $action = 'edit'; + } - header("Location: card.php?track_id=".$object->track_id."&action=view"); - exit; - } else { - setEventMessages($object->error, $object->errors, 'errors'); - } - $action = 'view'; -} - -// Assign to someone -if ($action == "assign_user" && GETPOST('btn_assign_user', 'alpha') && $user->rights->ticket->write) { - $object->fetch('', '', GETPOST("track_id", 'alpha')); - $useroriginassign = $object->fk_user_assign; - $usertoassign = GETPOST('fk_user_assign', 'int'); - - /*if (! ($usertoassign > 0)) { - $error++; - array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("AssignedTo"))); - $action = 'view'; - }*/ - - if (!$error) - { - $ret = $object->assignUser($user, $usertoassign); - if ($ret < 0) $error++; - } - - if (!$error) // Update list of contacts - { - // Si déjà un user assigné on le supprime des contacts - if ($useroriginassign > 0) { - $internal_contacts = $object->listeContact(-1, 'internal'); - - foreach ($internal_contacts as $key => $contact) { - if ($contact['code'] == "SUPPORTTEC" && $contact['id'] == $useroriginassign) { - } - { - //print "user à effacer : ".$useroriginassign; - $object->delete_contact($contact['rowid']); - } + if (!$error && $ret > 0) { + $db->commit(); + } else { + $db->rollback(); } } - - if ($usertoassign > 0) $object->add_contact($usertoassign, "SUPPORTTEC", 'internal', $notrigger = 0); } - if (!$error) - { - // Log action in ticket logs table - $object->fetch_user($usertoassign); - $log_action = $langs->trans('TicketLogAssignedTo', $object->user->getFullName($langs)); + // Mark as Read + if ($action == "mark_ticket_read" && $user->rights->ticket->write) { + $object->fetch('', '', GETPOST("track_id", 'alpha')); - setEventMessages($langs->trans('TicketAssigned'), null, 'mesgs'); + if ($object->markAsRead($user) > 0) { + setEventMessages($langs->trans('TicketMarkedAsRead'), null, 'mesgs'); - header("Location: card.php?track_id=".$object->track_id."&action=view"); - exit; - } else { - array_push($object->errors, $object->error); - } - $action = 'view'; -} - -if ($action == 'add_message' && GETPOSTISSET('btn_add_message') && $user->rights->ticket->read) { - $ret = $object->newMessage($user, $action, (GETPOST('private_message', 'alpha') == "on" ? 1 : 0)); - - if ($ret > 0) { - if (!empty($backtopage)) { - $url = $backtopage; - } else { - $url = 'card.php?action=view&track_id='.$object->track_id; - } - - header("Location: ".$url); - exit; - } else { - setEventMessages($object->error, null, 'errors'); - $action = 'presend'; - } -} - -if ($action == "confirm_close" && GETPOST('confirm', 'alpha') == 'yes' && $user->rights->ticket->write) -{ - $object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')); - - if ($object->close($user)) { - setEventMessages($langs->trans('TicketMarkedAsClosed'), null, 'mesgs'); - - $url = 'card.php?action=view&track_id='.GETPOST('track_id', 'alpha'); - header("Location: ".$url); - } else { - $action = ''; - setEventMessages($object->error, $object->errors, 'errors'); - } -} - -if ($action == "confirm_public_close" && GETPOST('confirm', 'alpha') == 'yes') { - $object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')); - if ($_SESSION['email_customer'] == $object->origin_email || $_SESSION['email_customer'] == $object->thirdparty->email) { - $object->close($user); - - // Log action in ticket logs table - $log_action = $langs->trans('TicketLogClosedBy', $_SESSION['email_customer']); - - setEventMessages('
'.$langs->trans('TicketMarkedAsClosed').'
', null, 'mesgs'); - - $url = 'card.php?action=view_ticket&track_id='.GETPOST('track_id', 'alpha'); - header("Location: ".$url); - } else { - setEventMessages($object->error, $object->errors, 'errors'); - $action = ''; - } -} - -if ($action == 'confirm_delete_ticket' && GETPOST('confirm', 'alpha') == "yes" && $user->rights->ticket->delete) { - if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) { - if ($object->delete($user) > 0) { - setEventMessages('
'.$langs->trans('TicketDeletedSuccess').'
', null, 'mesgs'); - Header("Location: ".DOL_URL_ROOT."/ticket/list.php"); + header("Location: card.php?track_id=" . $object->track_id . "&action=view"); exit; } else { - $langs->load("errors"); - $mesg = '
'.$langs->trans($object->error).'
'; + setEventMessages($object->error, $object->errors, 'errors'); + } + $action = 'view'; + } + + // Assign to someone + if ($action == "assign_user" && GETPOST('btn_assign_user', 'alpha') && $user->rights->ticket->write) { + $object->fetch('', '', GETPOST("track_id", 'alpha')); + $useroriginassign = $object->fk_user_assign; + $usertoassign = GETPOST('fk_user_assign', 'int'); + + /*if (! ($usertoassign > 0)) { + $error++; + array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("AssignedTo"))); + $action = 'view'; + }*/ + + if (!$error) { + $ret = $object->assignUser($user, $usertoassign); + if ($ret < 0) $error++; + } + + if (!$error) // Update list of contacts + { + // Si déjà un user assigné on le supprime des contacts + if ($useroriginassign > 0) { + $internal_contacts = $object->listeContact(-1, 'internal'); + + foreach ($internal_contacts as $key => $contact) { + if ($contact['code'] == "SUPPORTTEC" && $contact['id'] == $useroriginassign) { + } + { + //print "user à effacer : ".$useroriginassign; + $object->delete_contact($contact['rowid']); + } + } + } + + if ($usertoassign > 0) $object->add_contact($usertoassign, "SUPPORTTEC", 'internal', $notrigger = 0); + } + + if (!$error) { + // Log action in ticket logs table + $object->fetch_user($usertoassign); + $log_action = $langs->trans('TicketLogAssignedTo', $object->user->getFullName($langs)); + + setEventMessages($langs->trans('TicketAssigned'), null, 'mesgs'); + + header("Location: card.php?track_id=" . $object->track_id . "&action=view"); + exit; + } else { + array_push($object->errors, $object->error); + } + $action = 'view'; + } + + if ($action == 'add_message' && GETPOSTISSET('btn_add_message') && $user->rights->ticket->read) { + $ret = $object->newMessage($user, $action, (GETPOST('private_message', 'alpha') == "on" ? 1 : 0)); + + if ($ret > 0) { + if (!empty($backtopage)) { + $url = $backtopage; + } else { + $url = 'card.php?action=view&track_id=' . $object->track_id; + } + + header("Location: " . $url); + exit; + } else { + setEventMessages($object->error, null, 'errors'); + $action = 'presend'; + } + } + + if ($action == "confirm_close" && GETPOST('confirm', 'alpha') == 'yes' && $user->rights->ticket->write) { + $object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')); + + if ($object->close($user)) { + setEventMessages($langs->trans('TicketMarkedAsClosed'), null, 'mesgs'); + + $url = 'card.php?action=view&track_id=' . GETPOST('track_id', 'alpha'); + header("Location: " . $url); + } else { + $action = ''; + setEventMessages($object->error, $object->errors, 'errors'); + } + } + + if ($action == "confirm_public_close" && GETPOST('confirm', 'alpha') == 'yes') { + $object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')); + if ($_SESSION['email_customer'] == $object->origin_email || $_SESSION['email_customer'] == $object->thirdparty->email) { + $object->close($user); + + // Log action in ticket logs table + $log_action = $langs->trans('TicketLogClosedBy', $_SESSION['email_customer']); + + setEventMessages('
' . $langs->trans('TicketMarkedAsClosed') . '
', null, 'mesgs'); + + $url = 'card.php?action=view_ticket&track_id=' . GETPOST('track_id', 'alpha'); + header("Location: " . $url); + } else { + setEventMessages($object->error, $object->errors, 'errors'); $action = ''; } } -} -// Set parent company -if ($action == 'set_thirdparty' && $user->rights->societe->creer) { - if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) { - $result = $object->setCustomer(GETPOST('editcustomer', 'int')); - $url = 'card.php?action=view&track_id='.GETPOST('track_id', 'alpha'); - header("Location: ".$url); - exit(); - } -} - -if ($action == 'set_progression' && $user->rights->ticket->write) { - if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) { - $result = $object->setProgression(GETPOST('progress', 'alpha')); - - $url = 'card.php?action=view&track_id='.$object->track_id; - header("Location: ".$url); - exit(); - } -} - -if ($action == 'setsubject') { - if ($object->fetch(GETPOST('id', 'int'))) { - if ($action == 'setsubject') { - $object->subject = trim(GETPOST('subject', 'alpha')); - } - - if ($action == 'setsubject' && empty($object->subject)) { - $mesg .= ($mesg ? '
' : '').$langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject")); - } - - if (!$mesg) { - if ($object->update($user) >= 0) { - header("Location: ".$_SERVER['PHP_SELF']."?track_id=".$object->track_id); + if ($action == 'confirm_delete_ticket' && GETPOST('confirm', 'alpha') == "yes" && $user->rights->ticket->delete) { + if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) { + if ($object->delete($user) > 0) { + setEventMessages('
' . $langs->trans('TicketDeletedSuccess') . '
', null, 'mesgs'); + Header("Location: " . DOL_URL_ROOT . "/ticket/list.php"); exit; + } else { + $langs->load("errors"); + $mesg = '
' . $langs->trans($object->error) . '
'; + $action = ''; } - $mesg = $object->error; } } -} -if ($action == 'confirm_reopen' && $user->rights->ticket->manage && !GETPOST('cancel')) { - if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) { - // prevent browser refresh from reopening ticket several times - if ($object->fk_statut == Ticket::STATUS_CLOSED) { - $res = $object->setStatut(Ticket::STATUS_ASSIGNED); + // Set parent company + if ($action == 'set_thirdparty' && $user->rights->societe->creer) { + if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) { + $result = $object->setCustomer(GETPOST('editcustomer', 'int')); + $url = 'card.php?action=view&track_id=' . GETPOST('track_id', 'alpha'); + header("Location: " . $url); + exit(); + } + } + + if ($action == 'set_progression' && $user->rights->ticket->write) { + if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) { + $result = $object->setProgression(GETPOST('progress', 'alpha')); + + $url = 'card.php?action=view&track_id=' . $object->track_id; + header("Location: " . $url); + exit(); + } + } + + if ($action == 'setsubject') { + if ($object->fetch(GETPOST('id', 'int'))) { + if ($action == 'setsubject') { + $object->subject = trim(GETPOST('subject', 'alpha')); + } + + if ($action == 'setsubject' && empty($object->subject)) { + $mesg .= ($mesg ? '
' : '') . $langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject")); + } + + if (!$mesg) { + if ($object->update($user) >= 0) { + header("Location: " . $_SERVER['PHP_SELF'] . "?track_id=" . $object->track_id); + exit; + } + $mesg = $object->error; + } + } + } + + if ($action == 'confirm_reopen' && $user->rights->ticket->manage && !GETPOST('cancel')) { + if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) { + // prevent browser refresh from reopening ticket several times + if ($object->fk_statut == Ticket::STATUS_CLOSED) { + $res = $object->setStatut(Ticket::STATUS_ASSIGNED); + if ($res) { + // Log action in ticket logs table + $log_action = $langs->trans('TicketLogReopen'); + + $url = 'card.php?action=view&track_id=' . $object->track_id; + header("Location: " . $url); + exit(); + } + } + } + } // Categorisation dans projet + elseif ($action == 'classin' && $user->rights->ticket->write) { + if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) { + $object->setProject(GETPOST('projectid', 'int')); + $url = 'card.php?action=view&track_id=' . $object->track_id; + header("Location: " . $url); + exit(); + } + } // Categorisation dans contrat + elseif ($action == 'setcontract' && $user->rights->ticket->write) { + if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) { + $object->setContract(GETPOST('contractid', 'int')); + $url = 'card.php?action=view&track_id=' . $object->track_id; + header("Location: " . $url); + exit(); + } + } elseif ($action == "set_message" && $user->rights->ticket->manage) { + // altairis: manage cancel button + if (!GETPOST('cancel')) { + $object->fetch('', '', GETPOST('track_id', 'alpha')); + $oldvalue_message = $object->message; + $fieldtomodify = GETPOST('message_initial'); + + $object->message = $fieldtomodify; + $ret = $object->update($user); + if ($ret > 0) { + $log_action = $langs->trans('TicketInitialMessageModified') . " \n"; + // include the Diff class + dol_include_once('/ticket/class/utils_diff.class.php'); + // output the result of comparing two files as plain text + $log_action .= Diff::toString(Diff::compare(strip_tags($oldvalue_message), strip_tags($object->message))); + + setEventMessages($langs->trans('TicketMessageSuccesfullyUpdated'), null, 'mesgs'); + } + } + + $action = 'view'; + } // Reopen ticket + elseif ($action == 'confirm_set_status' && $user->rights->ticket->write && !GETPOST('cancel')) { + if ($object->fetch(GETPOST('id', 'int'), GETPOST('track_id', 'alpha')) >= 0) { + $new_status = GETPOST('new_status', 'int'); + $old_status = $object->fk_statut; + $res = $object->setStatut($new_status); if ($res) { // Log action in ticket logs table - $log_action = $langs->trans('TicketLogReopen'); + $log_action = $langs->trans('TicketLogStatusChanged', $langs->transnoentities($object->statuts_short[$old_status]), $langs->transnoentities($object->statuts_short[$new_status])); - $url = 'card.php?action=view&track_id='.$object->track_id; - header("Location: ".$url); + $url = 'card.php?action=view&track_id=' . $object->track_id; + header("Location: " . $url); exit(); } } } -} // Categorisation dans projet -elseif ($action == 'classin' && $user->rights->ticket->write) { - if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) { - $object->setProject(GETPOST('projectid', 'int')); - $url = 'card.php?action=view&track_id='.$object->track_id; - header("Location: ".$url); - exit(); - } -} // Categorisation dans contrat -elseif ($action == 'setcontract' && $user->rights->ticket->write) { - if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) { - $object->setContract(GETPOST('contractid', 'int')); - $url = 'card.php?action=view&track_id='.$object->track_id; - header("Location: ".$url); - exit(); - } -} elseif ($action == "set_message" && $user->rights->ticket->manage) { - // altairis: manage cancel button - if (!GETPOST('cancel')) { - $object->fetch('', '', GETPOST('track_id', 'alpha')); - $oldvalue_message = $object->message; - $fieldtomodify = GETPOST('message_initial'); - $object->message = $fieldtomodify; + // Action to update one extrafield + if ($action == "update_extras" && !empty($permissiontoadd)) { + $object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')); + $attributekey = GETPOST('attribute', 'alpha'); + $attributekeylong = 'options_' . $attributekey; + $object->array_options['options_' . $attributekey] = GETPOST($attributekeylong, ' alpha'); + + $result = $object->insertExtraFields(empty($triggermodname) ? '' : $triggermodname, $user); + if ($result > 0) { + setEventMessages($langs->trans('RecordSaved'), null, 'mesgs'); + $action = 'view'; + } else { + setEventMessages($object->error, $object->errors, 'errors'); + $action = 'edit_extras'; + } + } + + if ($action == "change_property" && GETPOST('btn_update_ticket_prop', 'alpha') && $user->rights->ticket->write) { + $object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')); + + $object->type_code = GETPOST('update_value_type', 'aZ09'); + $object->severity_code = GETPOST('update_value_severity', 'aZ09'); + $object->category_code = GETPOST('update_value_category', 'aZ09'); + $ret = $object->update($user); if ($ret > 0) { - $log_action = $langs->trans('TicketInitialMessageModified')." \n"; - // include the Diff class - dol_include_once('/ticket/class/utils_diff.class.php'); - // output the result of comparing two files as plain text - $log_action .= Diff::toString(Diff::compare(strip_tags($oldvalue_message), strip_tags($object->message))); + $log_action = $langs->trans('TicketLogPropertyChanged', $oldvalue_label, $newvalue_label); - setEventMessages($langs->trans('TicketMessageSuccesfullyUpdated'), null, 'mesgs'); + setEventMessages($langs->trans('TicketUpdated'), null, 'mesgs'); } - } - - $action = 'view'; -} // Reopen ticket -elseif ($action == 'confirm_set_status' && $user->rights->ticket->write && !GETPOST('cancel')) { - if ($object->fetch(GETPOST('id', 'int'), GETPOST('track_id', 'alpha')) >= 0) { - $new_status = GETPOST('new_status', 'int'); - $old_status = $object->fk_statut; - $res = $object->setStatut($new_status); - if ($res) { - // Log action in ticket logs table - $log_action = $langs->trans('TicketLogStatusChanged', $langs->transnoentities($object->statuts_short[$old_status]), $langs->transnoentities($object->statuts_short[$new_status])); - - $url = 'card.php?action=view&track_id='.$object->track_id; - header("Location: ".$url); - exit(); - } - } -} - -// Action to update one extrafield -if ($action == "update_extras" && !empty($permissiontoadd)) -{ - $object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')); - $attributekey = GETPOST('attribute', 'alpha'); - $attributekeylong = 'options_'.$attributekey; - $object->array_options['options_'.$attributekey] = GETPOST($attributekeylong, ' alpha'); - - $result = $object->insertExtraFields(empty($triggermodname) ? '' : $triggermodname, $user); - if ($result > 0) - { - setEventMessages($langs->trans('RecordSaved'), null, 'mesgs'); $action = 'view'; } - else - { - setEventMessages($object->error, $object->errors, 'errors'); - $action = 'edit_extras'; - } + + + $permissiondellink = $user->rights->ticket->write; + include DOL_DOCUMENT_ROOT . '/core/actions_dellink.inc.php'; // Must be include, not include_once + + // Actions to build doc + $upload_dir = $conf->ticket->dir_output; + $permissiontoadd = $user->rights->ticket->write; + include DOL_DOCUMENT_ROOT . '/core/actions_builddoc.inc.php'; + + // Actions to send emails + $triggersendname = 'TICKET_SENTBYMAIL'; + $paramname = 'id'; + $autocopy = 'MAIN_MAIL_AUTOCOPY_TICKET_TO'; // used to know the automatic BCC to add + $trackid = 'tic' . $object->id; + include DOL_DOCUMENT_ROOT . '/core/actions_sendmails.inc.php'; + + // Set $action to correct value for the case we used presend action to add a message + if (GETPOSTISSET('actionbis') && $action == 'presend') $action = 'presend_addmessage'; } -if ($action == "change_property" && GETPOST('btn_update_ticket_prop', 'alpha') && $user->rights->ticket->write) -{ - $object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')); - - $object->type_code = GETPOST('update_value_type', 'aZ09'); - $object->severity_code = GETPOST('update_value_severity', 'aZ09'); - $object->category_code = GETPOST('update_value_category', 'aZ09'); - - $ret = $object->update($user); - if ($ret > 0) { - $log_action = $langs->trans('TicketLogPropertyChanged', $oldvalue_label, $newvalue_label); - - setEventMessages($langs->trans('TicketUpdated'), null, 'mesgs'); - } - $action = 'view'; -} - - -$permissiondellink = $user->rights->ticket->write; -include DOL_DOCUMENT_ROOT.'/core/actions_dellink.inc.php'; // Must be include, not include_once - -// Actions to build doc -$upload_dir = $conf->ticket->dir_output; -$permissiontoadd = $user->rights->ticket->write; -include DOL_DOCUMENT_ROOT.'/core/actions_builddoc.inc.php'; - -// Actions to send emails -$triggersendname = 'TICKET_SENTBYMAIL'; -$paramname = 'id'; -$autocopy = 'MAIN_MAIL_AUTOCOPY_TICKET_TO'; // used to know the automatic BCC to add -$trackid = 'tic'.$object->id; -include DOL_DOCUMENT_ROOT.'/core/actions_sendmails.inc.php'; - -// Set $action to correct value for the case we used presend action to add a message -if (GETPOSTISSET('actionbis') && $action == 'presend') $action = 'presend_addmessage'; - - /* * View */ @@ -1213,30 +1217,8 @@ if (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'd // Set $action to correct value for the case we used presend action to add a message if (GETPOSTISSET('actionbis') && $action == 'presend') $action = 'presend_addmessage'; - if ($action != 'presend' && $action != 'presend_addmessage') - { - print '
'; - print ''; // ancre - - // Show links to link elements - $linktoelem = $form->showLinkToObjectBlock($object, null, array('ticket')); - $somethingshown = $form->showLinkedObjectBlock($object, $linktoelem); - - // Show direct link to public interface - print '
'."\n"; - print showDirectPublicLink($object).'
'; - - print '
'; - - // List of actions on element - include_once DOL_DOCUMENT_ROOT.'/core/class/html.formactions.class.php'; - $formactions = new FormActions($db); - $somethingshown = $formactions->showactions($object, 'ticket', $socid, 1); - - print '
'; - } - else - { + // add a message + if ($action == 'presend' || $action == 'presend_addmessage') { $action = 'add_message'; // action to use to post the message $modelmail = 'ticket_send'; @@ -1310,6 +1292,63 @@ if (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'd $formticket->showMessageForm('100%'); print ''; } + + // Show messages on card + if (empty($conf->global->TICKET_HIDE_MESSAGES_ON_CARD)) { + $param = '&id='.$object->id; + if (!empty($contextpage) && $contextpage != $_SERVER["PHP_SELF"]) $param .= '&contextpage='.$contextpage; + if ($limit > 0 && $limit != $conf->liste_limit) $param .= '&limit='.$limit; + if ($actioncode) $param .= '&actioncode='.urlencode($actioncode); + if ($search_agenda_label) $param .= '&search_agenda_label='.urlencode($search_agenda_label); + + $morehtmlright = ''; + + $messagingUrl = DOL_URL_ROOT . '/ticket/agenda.php?track_id=' . $object->track_id; + $morehtmlright .= dolGetButtonTitle($langs->trans('MessageListViewType'), '', 'fal fa-list-alt imgforviewmode', $messagingUrl, '', 1); + + // Show link to add a message (if read and not closed) + $btnstatus = $object->fk_statut < Ticket::STATUS_CLOSED && $action != "presend" && $action != "presend_addmessage" && $action != "add_message"; + $url = 'card.php?track_id=' . $object->track_id . '&action=presend_addmessage&mode=init'; + $morehtmlright .= dolGetButtonTitle($langs->trans('TicketAddMessage'), '', 'fal fa-comment-dots', $url, 'add-new-ticket-title-button', $btnstatus); + + // Show link to add event (if read and not closed) + $btnstatus = $object->fk_statut < Ticket::STATUS_CLOSED && $action != "presend" && $action != "presend_addmessage" && $action != "add_message";; + $url = dol_buildpath('/comm/action/card.php', 1) . '?action=create&datep=' . date('YmdHi') . '&origin=ticket&originid=' . $object->id . '&projectid=' . $object->fk_project . '&backtopage=' . urlencode($_SERVER["PHP_SELF"] . '?track_id=' . $object->track_id); + $morehtmlright .= dolGetButtonTitle($langs->trans('AddAction'), '', 'fal fa-plus-circle', $url, 'add-new-ticket-even-button', $btnstatus); + + print_barre_liste($langs->trans("ActionsOnTicket"), 0, $_SERVER["PHP_SELF"], $param, $sortfield, $sortorder, '', 0, -1, '', 0, $morehtmlright, '', 0, 1, 1); + + // List of all actions + $filters = array(); + $filters['search_agenda_label'] = $search_agenda_label; + show_ticket_messaging($conf, $langs, $db, $object, null, 0, $actioncode, '', $filters, $sortfield, $sortorder); + } + + if ($action != 'presend' && $action != 'presend_addmessage') { + print '
'; + print ''; // ancre + + // Show links to link elements + $linktoelem = $form->showLinkToObjectBlock($object, null, array('ticket')); + $somethingshown = $form->showLinkedObjectBlock($object, $linktoelem); + + // Show direct link to public interface + print '
'."\n"; + print showDirectPublicLink($object).'
'; + print '
'; + + if (!empty($conf->global->TICKET_HIDE_MESSAGES_ON_CARD)) { + print '
'; + + // List of actions on element + include_once DOL_DOCUMENT_ROOT . '/core/class/html.formactions.class.php'; + $formactions = new FormActions($db); + $somethingshown = $formactions->showactions($object, 'ticket', $socid, 1); + + print '
'; + } + print '
'; + } } }