diff --git a/htdocs/public/ticket/create_ticket.php b/htdocs/public/ticket/create_ticket.php
index 181973912e5..16978e06ee2 100644
--- a/htdocs/public/ticket/create_ticket.php
+++ b/htdocs/public/ticket/create_ticket.php
@@ -68,11 +68,12 @@ if (GETPOST('addfile', 'alpha') && !GETPOST('add', 'alpha')) {
 
     // Set tmp directory TODO Use a dedicated directory for temp mails files
     $vardir = $conf->ticket->dir_output;
-    $upload_dir_tmp = $vardir.'/temp';
+    $upload_dir_tmp = $vardir.'/temp/'.session_id();
     if (!dol_is_dir($upload_dir_tmp)) {
         dol_mkdir($upload_dir_tmp);
     }
-    dol_add_file_process($upload_dir_tmp, 0, 0, 'addedfile');
+
+    dol_add_file_process($upload_dir_tmp, 0, 0, 'addedfile', '', null, '', 0);
     $action = 'create_ticket';
     ////}
 }
@@ -83,7 +84,7 @@ if (GETPOST('removedfile', 'alpha') && !GETPOST('add', 'alpha')) {
 
     // Set tmp directory
     $vardir = $conf->ticket->dir_output.'/';
-    $upload_dir_tmp = $vardir.'/temp';
+    $upload_dir_tmp = $vardir.'/temp/'.session_id();
 
     // TODO Delete only files that was uploaded from email form
     dol_remove_file_process($_POST['removedfile'], 0, 0);
@@ -170,7 +171,7 @@ if ($action == 'create_ticket' && GETPOST('add', 'alpha')) {
 
         if (!$error && $id > 0) {
             if ($usertoassign > 0) {
-                $object->add_contact($usertoassign, "SUPPORTCLI", 'external', $notrigger = 0);
+                $object->add_contact($usertoassign, "SUPPORTCLI", 'external', 0);
             }
         }
 
@@ -304,7 +305,7 @@ if ($action == 'create_ticket' && GETPOST('add', 'alpha')) {
             }
 
             // Copy files into ticket directory
-            $destdir = $conf->ticket->dir_output.'/'.$object->track_id;
+            $destdir = $conf->ticket->dir_output.'/'.$object->ref;
             if (!dol_is_dir($destdir)) {
             	dol_mkdir($destdir);
             }