Close #18677 : new show articles of KM

htdocs/core/ajax/fetchKnowledgeRecord.php

@@ -0,0 +1,80 @@
+<?php
+/*
+ * This program is free software; you can redistribute it and/or modify
+ * it under the terms of the GNU General Public License as published by
+ * the Free Software Foundation; either version 3 of the License, or
+ * (at your option) any later version.
+ *
+ * This program is distributed in the hope that it will be useful,
+ * but WITHOUT ANY WARRANTY; without even the implied warranty of
+ * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+ * GNU General Public License for more details.
+ *
+ * You should have received a copy of the GNU General Public License
+ * along with this program. If not, see <https://www.gnu.org/licenses/>.
+ */
+
+/**
+ *	\file       /htdocs/core/ajax/fetchKnowledgeRecord.php
+ *	\brief      File to make Ajax action on Knowledge Management
+ */
+
+if (!defined('NOTOKENRENEWAL')) {
+	define('NOTOKENRENEWAL', '1'); // Disables token renewal
+}
+if (!defined('NOREQUIREMENU')) {
+	define('NOREQUIREMENU', '1');
+}
+if (!defined('NOREQUIREHTML')) {
+	define('NOREQUIREHTML', '1');
+}
+if (!defined('NOREQUIREAJAX')) {
+	define('NOREQUIREAJAX', '1');
+}
+if (!defined('NOREQUIRESOC')) {
+	define('NOREQUIRESOC', '1');
+}
+
+include '../../main.inc.php';
+
+$action = GETPOST('action', 'aZ09');
+$idticketgroup = GETPOST('idticketgroup', 'aZ09');
+$idticketgroup = GETPOST('idticketgroup', 'aZ09');
+$lang = GETPOST('lang', 'aZ09');
+
+/*
+ * Actions
+ */
+
+// None
+
+
+/*
+ * View
+ */
+
+if ($action == "getKnowledgeRecord") {
+	$response = '';
+	$sql = "SELECT kr.rowid, kr.ref, kr.question, kr.answer,l.url,ctc.code";
+	$sql .= " FROM ".MAIN_DB_PREFIX."links as l";
+	$sql .= " INNER JOIN ".MAIN_DB_PREFIX."knowledgemanagement_knowledgerecord as kr ON kr.rowid = l.objectid";
+	$sql .= " INNER JOIN ".MAIN_DB_PREFIX."c_ticket_category as ctc ON ctc.rowid = kr.fk_c_ticket_category";
+	$sql .= " WHERE ctc.code = '".$db->escape($idticketgroup)."'";
+	$sql .= " AND ctc.active = 1 AND ctc.public = 1 AND (kr.lang = '".$db->escape($lang)."' OR kr.lang = 0)";
+	$sql .= " AND kr.status = 1";
+	$resql = $db->query($sql);
+	if ($resql) {
+		$num = $db->num_rows($resql);
+		$i = 0;
+		$response = array();
+		while ($i < $num) {
+			$obj = $db->fetch_object($resql);
+			$response[] = array('title'=>$obj->question,'ref'=>$obj->url,'answer'=>$obj->answer,'url'=>$obj->url);
+			$i++;
+		}
+	} else {
+		dol_print_error($db);
+	}
+	$response =json_encode($response);
+	echo $response;
+}

htdocs/core/class/html.formticket.class.php

@@ -243,6 +243,65 @@ class FormTicket
 			}
 		}
 
+		if ($conf->knowledgemanagement->enabled) {
+			// KM Articles
+			print '<tr id="KWwithajax"></tr>';
+			print '<!-- Script to manage change of ticket group -->
+			<script>
+			jQuery(document).ready(function() {
+				function groupticketchange(){
+					console.log("We called groupticketchange, so we try to load list KM linked to event");
+					$("#KWwithajax").html("");
+					idgroupticket = $("#selectcategory_code").val();
+	
+					console.log("We have selected id="+idgroupticket);
+	
+					if (idgroupticket != "") {
+						$.ajax({ url: \''.DOL_URL_ROOT.'/core/ajax/fetchKnowledgeRecord.php\',
+							 data: { action: \'getKnowledgeRecord\', idticketgroup: idgroupticket, token: \''.newToken().'\', lang:\''.$langs->defaultlang.'\'},
+							 type: \'GET\',
+							 success: function(response) {
+								var urllist = \'\';
+								console.log("We received response "+response);
+								response = JSON.parse(response)
+								for (key in response) {
+									console.log(response[key])
+									urllist += "<li>" + response[key].title + ": " + \'<a href="\'+response[key].ref + "\">"+response[key].url+"</a></li>";
+								}
+								if (urllist != "") {
+									console.log(urllist)
+									$("#KWwithajax").html(\'<td>'.$langs->trans("KMFoundForTicketGroup").'</td><td><ul style="list-style:none;padding-left: 0;">\'+urllist+\'</ul></td>\');
+									$("#KWwithajax").show();
+								}
+							 },
+							 error : function(output) {
+								console.log("error");
+							 },
+						});
+					}
+				};
+				$("#selectcategory_code").bind("change",function() { groupticketchange(); });
+				MutationObserver = window.MutationObserver || window.WebKitMutationObserver;
+				var trackChange = function(element) {
+				var observer = new MutationObserver(function(mutations, observer) {
+					if (mutations[0].attributeName == "value") {
+					$(element).trigger("change");
+					}
+				});
+				observer.observe(element, {
+					attributes: true
+				});
+				}
+	
+				trackChange($("#selectcategory_code")[0]);
+
+				if ($("#selectcategory_code").val() != "") {
+					groupticketchange();
+				}
+			});
+			</script>'."\n";
+		}
+
 		// MESSAGE
 		$msg = GETPOSTISSET('message') ? GETPOST('message', 'restricthtml') : '';
 		print '<tr><td><label for="message"><span class="fieldrequired">'.$langs->trans("Message").'</span></label></td><td>';

htdocs/langs/en_US/ticket.lang

@@ -318,4 +318,5 @@ BoxNoTicketLastXDays=No new tickets the last %s days
 BoxNumberOfTicketByDay=Number of new tickets by day
 BoxNewTicketVSClose=Number of today's new tickets versus today's closed tickets
 TicketCreatedToday=Ticket created today
-TicketClosedToday=Ticket closed today
+TicketClosedToday=Ticket closed today
+KMFoundForTicketGroup=We found topics and FAQs that may answers your question, thanks to check them before submitting the ticket

htdocs/langs/fr_FR/ticket.lang

@@ -319,3 +319,4 @@ BoxNumberOfTicketByDay=Nombre de nouveaux tickets par jour
 BoxNewTicketVSClose=Nombre de nouveaux tickets aujourd’hui par rapport aux tickets fermés aujourd’hui
 TicketCreatedToday=Ticket créé aujourd'hui
 TicketClosedToday=Ticket fermé aujourd'hui
+KMFoundForTicketGroup=Nous avons trouvé des sujets et des FAQ susceptibles de répondre à votre question, merci de les vérifier avant de soumettre le ticket