From 49de4dcda69c97d4162d32322a9b9a63089ec935 Mon Sep 17 00:00:00 2001
From: Manny Isles <manny.isles@gmail.com>
Date: Mon, 19 Dec 2022 15:37:35 +0800
Subject: [PATCH 1/2] I think it should be $obj->rowid

I think it should be $obj->rowid because when its `$obj->id` then it goes nowhere.
---
 htdocs/accountancy/admin/subaccount.php | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/htdocs/accountancy/admin/subaccount.php b/htdocs/accountancy/admin/subaccount.php
index c9f78596bcd..4f2274269d8 100644
--- a/htdocs/accountancy/admin/subaccount.php
+++ b/htdocs/accountancy/admin/subaccount.php
@@ -408,7 +408,7 @@ if ($resql) {
 				$s .= '<a class="vendor-back" style="padding-left: 6px; padding-right: 6px" title="'.$langs->trans("Supplier").'" href="'.DOL_URL_ROOT.'/fourn/card.php?socid='.$obj->rowid.'">'.$langs->trans("Supplier").'</a>';
 			} elseif ($obj->type == 3) {
 				// User
-				$s .= '<a class="user-back" style="padding-left: 6px; padding-right: 6px" title="'.$langs->trans("Employee").'" href="'.DOL_URL_ROOT.'/user/card.php?id='.$obj->id.'">'.$langs->trans("Employee").'</a>';
+				$s .= '<a class="user-back" style="padding-left: 6px; padding-right: 6px" title="'.$langs->trans("Employee").'" href="'.DOL_URL_ROOT.'/user/card.php?id='.$obj->rowid.'">'.$langs->trans("Employee").'</a>';
 			}
 			print $s;
 			print '</td>';

From 6890b18189c453d8485a92d939be34cf125a5ba6 Mon Sep 17 00:00:00 2001
From: kkhelifa <kkhelifa@open-dsi.fr>
Date: Tue, 20 Dec 2022 11:54:02 +0100
Subject: [PATCH 2/2] NEW : set ticket status to answered if the client has
 answered from the public interface

---
 htdocs/ticket/class/ticket.class.php | 5 ++++-
 1 file changed, 4 insertions(+), 1 deletion(-)

diff --git a/htdocs/ticket/class/ticket.class.php b/htdocs/ticket/class/ticket.class.php
index 2a3160b3b67..ca78b2fc2fe 100644
--- a/htdocs/ticket/class/ticket.class.php
+++ b/htdocs/ticket/class/ticket.class.php
@@ -2677,7 +2677,10 @@ class Ticket extends CommonObject
 				}
 
 				// Set status to "answered" if not set yet, but only if internal user and not private message
-				if ($object->status < 3 && !$user->socid && !$private) {
+				// Or set status to "answered" if the client has answered and if the ticket has started
+				if (($object->status < self::STATUS_IN_PROGRESS && !$user->socid && !$private) ||
+					($object->status > self::STATUS_IN_PROGRESS && $public_area)
+				) {
 					$object->setStatut(3);
 				}
 				return 1;