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new : allow to display a warning on untreated tickets. Introduces options TICKET_DELAY_BEFORE_FIRST_RESPONSE and TICKET_DELAY_SINCE_LAST_RESPONSE

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This commit is contained in:
Thomas Negre 2022-02-07 12:30:47 +01:00
parent e8c48a06c0
commit bf9ca1caaa
1 changed files with 22 additions and 2 deletions
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24
htdocs/ticket/list.php
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@ -329,8 +329,6 @@ if (empty($reshook)) {
$form = new Form($db);
$formTicket = new FormTicket($db);
$now = dol_now();
$user_temp = new User($db);
$socstatic = new Societe($db);
@ -942,6 +940,7 @@ if (isset($extrafields->attributes[$object->table_element]['computed']) && is_ar
$i = 0;
$totalarray = array();
$totalarray['nbfield'] = 0;
$now = dol_now();
$cacheofoutputfield = array();
while ($i < ($limit ? min($num, $limit) : $num)) {
@ -956,6 +955,7 @@ while ($i < ($limit ? min($num, $limit) : $num)) {
// Show here line of result
print '<tr class="oddeven">';
foreach ($object->fields as $key => $val) {
$cssforfield = (empty($val['csslist']) ? (empty($val['css']) ? '' : $val['css']) : $val['csslist']);
if (in_array($val['type'], array('date', 'datetime', 'timestamp'))) {
$cssforfield .= ($cssforfield ? ' ' : '').'center';
@ -1033,6 +1033,26 @@ while ($i < ($limit ? min($num, $limit) : $num)) {
}
} elseif (in_array($val['type'], array('date', 'datetime', 'timestamp'))) {
print $object->showOutputField($val, $key, $db->jdate($obj->$key), '');
} elseif ($key == 'ref') {
print $object->showOutputField($val, $key, $obj->$key, '');
// display a warning on untreated tickets
$is_open = ($object->status != Ticket::STATUS_CLOSED && $object->status != Ticket::STATUS_CANCELED );
$should_show_warning = (!empty($conf->global->TICKET_DELAY_SINCE_LAST_RESPONSE) || !empty($conf->global->TICKET_DELAY_BEFORE_FIRST_RESPONSE));
if ($is_open && $should_show_warning) {
$date_last_msg_sent = (int) $object->date_last_msg_sent;
$hour_diff = ($now - $date_last_msg_sent) / 3600 ;
if (!empty($conf->global->TICKET_DELAY_BEFORE_FIRST_RESPONSE && $date_last_msg_sent == 0)) {
$creation_date = $object->datec;
$hour_diff_creation = ($now - $creation_date) / 3600 ;
if ($hour_diff_creation > $conf->global->TICKET_DELAY_BEFORE_FIRST_RESPONSE) {
print " " . img_picto($langs->trans('Late') . ' : ' . $langs->trans('TicketsDelayForFirstResponseTooLong', $conf->global->TICKET_DELAY_BEFORE_FIRST_RESPONSE), 'warning', 'style="color: red;"', false, 0, 0, '', '');
}
} elseif (!empty($conf->global->TICKET_DELAY_SINCE_LAST_RESPONSE) && $hour_diff > $conf->global->TICKET_DELAY_SINCE_LAST_RESPONSE) {
print " " . img_picto($langs->trans('Late') . ' : ' . $langs->trans('TicketsDelayFromLastResponseTooLong', $conf->global->TICKET_DELAY_SINCE_LAST_RESPONSE), 'warning');
}
}
} else { // Example: key=fk_soc, obj->key=123 val=array('type'=>'integer', ...
$tmp = explode(':', $val['type']);
if ($tmp[0] == 'integer' && !empty($tmp[1]) && class_exists($tmp[1])) {