diff --git a/htdocs/public/ticket/create_ticket.php b/htdocs/public/ticket/create_ticket.php
index f2b72693a13..1b96cc5ebd6 100644
--- a/htdocs/public/ticket/create_ticket.php
+++ b/htdocs/public/ticket/create_ticket.php
@@ -145,8 +145,18 @@ if (empty($reshook) && $action == 'create_ticket' && GETPOST('save', 'alpha')) {
 		// Le premier contact trouvé est utilisé pour déterminer le contact suivi
 		$contacts = $object->searchContactByEmail($origin_email);
 
+		// Ensure that contact is active and select first active contact
+		$cid = -1;
+		foreach ($contacts as $key => $contact) {
+			if ((int) $contact->statut == 1) {
+				$cid = $key;
+				break;
+			}
+		}
+
+
 		// Option to require email exists to create ticket
-		if (!empty($conf->global->TICKET_EMAIL_MUST_EXISTS) && !$contacts[0]->socid) {
+		if (!empty($conf->global->TICKET_EMAIL_MUST_EXISTS) && ($cid < 0 || empty($contacts[$cid]->socid))) {
 			$error++;
 			array_push($object->errors, $langs->trans("ErrorEmailMustExistToCreateTicket"));
 			$action = '';
@@ -197,9 +207,9 @@ if (empty($reshook) && $action == 'create_ticket' && GETPOST('save', 'alpha')) {
 			$object->fk_soc = $searched_companies[0]->id;
 		}
 
-		if (is_array($contacts) and count($contacts) > 0) {
-			$object->fk_soc = $contacts[0]->socid;
-			$usertoassign = $contacts[0]->id;
+		if (is_array($contacts) && count($contacts) > 0) {
+			$object->fk_soc = $contacts[$cid]->socid;
+			$usertoassign = $contacts[$cid]->id;
 		}
 
 		$ret = $extrafields->setOptionalsFromPost(null, $object);