385 lines
15 KiB
PHP
385 lines
15 KiB
PHP
<?php
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/*
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* Copyright (C) - 2013-2016 Jean-François FERRY <hello@librethic.io>
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* 2016 Christophe Battarel <christophe@altairis.fr>
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*
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* This program is free software; you can redistribute it and/or modify
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* it under the terms of the GNU General Public License as published by
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* the Free Software Foundation; either version 2 of the License, or
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* (at your option) any later version.
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*
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* This program is distributed in the hope that it will be useful,
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* but WITHOUT ANY WARRANTY; without even the implied warranty of
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* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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* GNU General Public License for more details.
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*
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* You should have received a copy of the GNU General Public License
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* along with this program. If not, see <http://www.gnu.org/licenses/>.
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*/
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/**
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* Display public form to add new ticket
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*
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* @package ticketsup
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*/
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if (!defined('NOREQUIREUSER')) {
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define('NOREQUIREUSER', '1');
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}
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//if (! defined('NOREQUIREDB')) define('NOREQUIREDB','1');
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//if (! defined('NOREQUIRESOC')) define('NOREQUIRESOC','1');
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//if (! defined('NOREQUIRETRAN')) define('NOREQUIRETRAN','1');
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if (!defined('NOTOKENRENEWAL')) {
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define('NOTOKENRENEWAL', '1');
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}
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if (!defined('NOREQUIREMENU')) {
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define('NOREQUIREMENU', '1');
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}
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// If there is no menu to show
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if (!defined('NOREQUIREHTML')) {
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define('NOREQUIREHTML', '1');
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}
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// If we don't need to load the html.form.class.php
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//if (! defined('NOREQUIREAJAX')) define('NOREQUIREAJAX','1');
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define("NOLOGIN", 1); // This means this output page does not require to be logged.
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define("NOCSRFCHECK", 1); // We accept to go on this page from external web site.
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// Change this following line to use the correct relative path (../, ../../, etc)
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$res = 0;
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if (!$res && file_exists("../main.inc.php")) {
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$res = @include "../main.inc.php";
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}
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if (!$res && file_exists("../../main.inc.php")) {
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$res = @include "../../main.inc.php";
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}
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if (!$res && file_exists("../../../main.inc.php")) {
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$res = @include "../../../main.inc.php";
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}
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if (!$res) {
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die("Include of main fails");
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}
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dol_include_once('/ticketsup/class/ticketsup.class.php');
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dol_include_once('/ticketsup/class/html.formticketsup.class.php');
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dol_include_once('/ticketsup/lib/ticketsup.lib.php');
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require_once DOL_DOCUMENT_ROOT . '/core/class/extrafields.class.php';
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require_once DOL_DOCUMENT_ROOT . '/user/class/user.class.php';
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// Load traductions files requiredby by page
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$langs->load("companies");
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$langs->load("other");
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$langs->load("mails");
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$langs->load("ticketsup@ticketsup");
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// Get parameters
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$id = GETPOST('id', 'int');
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$msg_id = GETPOST('msg_id', 'int');
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$action = GETPOST('action', 'alpha');
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$object = new Ticketsup($db);
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/*
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* Add file in email form
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*/
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if (GETPOST('addfile') && !GETPOST('add_ticket')) {
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////$res = $object->fetch('',GETPOST('track_id'));
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////if($res > 0)
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////{
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include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php';
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// Set tmp directory TODO Use a dedicated directory for temp mails files
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$vardir = $conf->ticketsup->dir_output;
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$upload_dir_tmp = $vardir . '/temp';
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if (!dol_is_dir($upload_dir_tmp)) {
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dol_mkdir($upload_dir_tmp);
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}
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dol_add_file_process($upload_dir_tmp, 0, 0, 'addedfile');
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$action = 'create_ticket';
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////}
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}
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/*
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* Remove file in email form
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*/
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if (GETPOST('removedfile') && !GETPOST('add_ticket')) {
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////$res = $object->fetch('',GETPOST('track_id'));
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////if($res > 0)
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////{
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include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php';
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// Set tmp directory
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$vardir = $conf->ticketsup->dir_output . '/';
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$upload_dir_tmp = $vardir . '/temp';
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// TODO Delete only files that was uploaded from email form
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dol_remove_file_process($_POST['removedfile'], 0);
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$action = 'create_ticket';
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////}
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}
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if ($action == 'create_ticket' && GETPOST('add_ticket')) {
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$error = 0;
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$origin_email = GETPOST('email', 'alpha');
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if (empty($origin_email)) {
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$error++;
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array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Email")));
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$action = '';
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} else {
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// Search company saved with email
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$searched_companies = $object->searchSocidByEmail($origin_email, '0');
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// Chercher un contact existant avec cette adresse email
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// Le premier contact trouvé est utilisé pour déterminer le contact suivi
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$contacts = $object->searchContactByEmail($origin_email);
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// Option to require email exists to create ticket
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if (!empty($conf->global->TICKETS_EMAIL_MUST_EXISTS) && !$contacts[0]->socid) {
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$error++;
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array_push($object->errors, $langs->trans("ErrorEmailMustExistToCreateTicket"));
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$action = '';
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}
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}
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if (!GETPOST("subject")) {
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$error++;
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array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject")));
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$action = '';
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} elseif (!GETPOST("message")) {
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$error++;
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array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("message")));
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$action = '';
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}
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// Check email address
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if (!isValidEmail($origin_email)) {
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$error++;
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array_push($object->errors, $langs->trans("ErrorBadEmailAddress", $langs->transnoentities("email")));
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$action = '';
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}
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if (!$error) {
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$object->db->begin();
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$object->track_id = generate_random_id(16);
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$object->subject = GETPOST("subject");
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$object->message = GETPOST("message");
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$object->origin_email = $origin_email;
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$object->type_code = GETPOST("type_code");
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$object->category_code = GETPOST("category_code");
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$object->severity_code = GETPOST("severity_code");
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if (is_array($searched_companies)) {
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$object->fk_soc = $searched_companies[0]->id;
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}
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if (is_array($contacts) and count($contacts) > 0) {
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$object->fk_soc = $contacts[0]->socid;
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$usertoassign = $contacts[0]->id;
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}
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if (!empty($conf->global->TICKETS_EXTRAFIELDS_PUBLIC) && $conf->global->TICKETS_EXTRAFIELDS_PUBLIC == "1") {
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$extrafields = new ExtraFields($db);
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$extralabels = $extrafields->fetch_name_optionals_label($object->table_element);
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$ret = $extrafields->setOptionalsFromPost($extralabels, $object);
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}
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// Generate new ref
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$object->ref = $object->getDefaultRef();
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if (!is_object($user)) {
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$user = new User($db);
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}
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$id = $object->create($user, 1); // Disable trigger for email (send by this page)
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if ($id <= 0) {
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$error++;
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$errors = ($object->error ? array($object->error) : $object->errors);
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array_push($object->errors, $object->error ? array($object->error) : $object->errors);
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$action = 'create_ticket';
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}
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if (!$error && $id > 0) {
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if ($usertoassign > 0) {
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$object->add_contact($usertoassign, "SUPPORTCLI", 'external', $notrigger = 0);
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}
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$object->db->commit();
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$res = $object->fetch($id);
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if ($res) {
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// Create form object
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include_once DOL_DOCUMENT_ROOT . '/core/class/html.formmail.class.php';
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include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php';
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$formmail = new FormMail($db);
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// Init to avoid errors
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$filepath = array();
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$filename = array();
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$mimetype = array();
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$attachedfiles = $formmail->get_attached_files();
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$filepath = $attachedfiles['paths'];
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$filename = $attachedfiles['names'];
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$mimetype = $attachedfiles['mimes'];
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// Send email to customer
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$subject = '[' . $conf->global->MAIN_INFO_SOCIETE_NOM . '] ' . $langs->transnoentities('TicketNewEmailSubject');
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$message .= ($conf->global->TICKETS_MESSAGE_MAIL_NEW ? $conf->global->TICKETS_MESSAGE_MAIL_NEW : $langs->transnoentities('TicketNewEmailBody')) . "\n\n";
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$message .= $langs->transnoentities('TicketNewEmailBodyInfosTicket') . "\n";
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$url_public_ticket = ($conf->global->TICKETS_URL_PUBLIC_INTERFACE ? $conf->global->TICKETS_URL_PUBLIC_INTERFACE . '/' : dol_buildpath('/ticketsup/public/view.php', 2)) . '?track_id=' . $object->track_id;
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$infos_new_ticket = $langs->transnoentities('TicketNewEmailBodyInfosTrackId', '<a href="' . $url_public_ticket . '">' . $object->track_id . '</a>') . "\n";
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$infos_new_ticket .= $langs->transnoentities('TicketNewEmailBodyInfosTrackUrl') . "\n\n";
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$message .= dol_nl2br($infos_new_ticket);
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$message .= $conf->global->TICKETS_MESSAGE_MAIL_SIGNATURE ? $conf->global->TICKETS_MESSAGE_MAIL_SIGNATURE : $langs->transnoentities('TicketMessageMailSignatureText');
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$sendto = GETPOST('email');
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$from = $conf->global->MAIN_INFO_SOCIETE_NOM . '<' . $conf->global->TICKETS_NOTIFICATION_EMAIL_FROM . '>';
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$replyto = $from;
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$message = dol_nl2br($message);
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if (!empty($conf->global->TICKETS_DISABLE_MAIL_AUTOCOPY_TO)) {
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$old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO;
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$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
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}
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include_once DOL_DOCUMENT_ROOT . '/core/class/CMailFile.class.php';
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$mailfile = new CMailFile($subject, $sendto, $from, $message, $filepath, $mimetype, $filename, $sendtocc, '', $deliveryreceipt, -1);
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if ($mailfile->error) {
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setEventMessage($mailfile->error, 'errors');
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} else {
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$result = $mailfile->sendfile();
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}
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if (!empty($conf->global->TICKETS_DISABLE_MAIL_AUTOCOPY_TO)) {
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$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
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}
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/* Send email to admin */
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$sendto = $conf->global->TICKETS_NOTIFICATION_EMAIL_TO;
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$subject = '[' . $conf->global->MAIN_INFO_SOCIETE_NOM . '] ' . $langs->transnoentities('TicketNewEmailSubjectAdmin');
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$message_admin = $langs->transnoentities('TicketNewEmailBodyAdmin', $object->track_id) . "\n\n";
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$message_admin .= '<ul><li>' . $langs->trans('Title') . ' : ' . $object->subject . '</li>';
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$message_admin .= '<li>' . $langs->trans('Type') . ' : ' . $object->type_label . '</li>';
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$message_admin .= '<li>' . $langs->trans('Category') . ' : ' . $object->category_label . '</li>';
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$message_admin .= '<li>' . $langs->trans('Severity') . ' : ' . $object->severity_label . '</li>';
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$message_admin .= '<li>' . $langs->trans('From') . ' : ' . $object->origin_email . '</li>';
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if (is_array($object->array_options) && count($object->array_options) > 0) {
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foreach ($object->array_options as $key => $value) {
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$message_admin .= '<li>' . $langs->trans($key) . ' : ' . $value . '</li>';
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}
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}
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$message_admin .= '</ul>';
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$message_admin .= '<p>' . $langs->trans('Message') . ' : <br />' . $object->message . '</p>';
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$message_admin .= '<p><a href="' . dol_buildpath('/ticketsup/card.php', 2) . '?track_id=' . $object->track_id . '">' . $langs->trans('SeeThisTicketIntomanagementInterface') . '</a></p>';
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$from = $conf->global->MAIN_INFO_SOCIETE_NOM . '<' . $conf->global->TICKETS_NOTIFICATION_EMAIL_FROM . '>';
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$replyto = $from;
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$message_admin = dol_nl2br($message_admin);
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if (!empty($conf->global->TICKETS_DISABLE_MAIL_AUTOCOPY_TO)) {
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$old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO;
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$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
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}
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include_once DOL_DOCUMENT_ROOT . '/core/class/CMailFile.class.php';
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$mailfile = new CMailFile($subject, $sendto, $from, $message_admin, $filepath, $mimetype, $filename, $sendtocc, '', $deliveryreceipt, -1);
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if ($mailfile->error) {
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setEventMessage($mailfile->error, 'errors');
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} else {
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$result = $mailfile->sendfile();
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}
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if (!empty($conf->global->TICKETS_DISABLE_MAIL_AUTOCOPY_TO)) {
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$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
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}
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// Copy files into ticket directory
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$destdir = $conf->ticketsup->dir_output . '/' . $object->track_id;
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if (!dol_is_dir($destdir)) {
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dol_mkdir($destdir);
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}
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foreach ($filename as $i => $val) {
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dol_move($filepath[$i], $destdir . '/' . $filename[$i], 0, 1);
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$formmail->remove_attached_files($i);
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}
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}
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setEventMessage($langs->trans('YourTicketSuccessfullySaved'));
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$action = "infos_success";
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} else {
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$object->db->rollback();
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setEventMessage($object->errors, 'errors');
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$action = 'create_ticket';
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}
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} else {
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setEventMessage($object->errors, 'errors');
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}
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}
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/***************************************************
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* PAGE
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*
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****************************************************/
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$arrayofjs = array();
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$arrayofcss = array('/opensurvey/css/style.css', '/ticketsup/css/styles.css', '/ticketsup/css/bg.css.php');
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llxHeaderTicket($langs->trans("CreateTicket"), "", 0, 0, $arrayofjs, $arrayofcss);
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$form = new Form($db);
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$formticket = new FormTicketsup($db);
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if (!$conf->global->TICKETS_ENABLE_PUBLIC_INTERFACE) {
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print '<div class="error">' . $langs->trans('TicketPublicInterfaceForbidden') . '</div>';
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$db->close();
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exit();
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}
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print '<div style="width:60%; margin: 0 auto;">';
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if ($action != "infos_success") {
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$formticket->withfromsocid = isset($socid) ? $socid : $user->societe_id;
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$formticket->withtitletopic = 1;
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$formticket->withcompany = 0;
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$formticket->withusercreate = 1;
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$formticket->fk_user_create = 0;
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$formticket->withemail = 1;
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$formticket->ispublic = 1;
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$formticket->withfile = 2;
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if (!empty($conf->global->TICKETS_EXTRAFIELDS_PUBLIC)) {
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$formticket->withextrafields = $conf->global->TICKETS_EXTRAFIELDS_PUBLIC;
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}
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$formticket->action = 'create_ticket';
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$formticket->param = array('returnurl' => $_SERVER['PHP_SELF']);
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if (empty($defaultref)) {
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$defaultref = '';
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}
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print load_fiche_titre($langs->trans('NewTicket'), '', 'ticketsup-32@ticketsup', 0);
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print '<div class="info">' . $langs->trans('TicketPublicInfoCreateTicket') . '</div>';
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$formticket->showForm();
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} else {
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print '<div class="ok">' . $langs->trans('MesgInfosPublicTicketCreatedWithTrackId', '<strong>' . $object->track_id . '</strong>');
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print '<br />';
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print $langs->trans('PleaseRememberThisId');
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}
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print '</div>';
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/***************************************************
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* LINKED OBJECT BLOCK
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*
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* Put here code to view linked object
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****************************************************/
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//$somethingshown=$object->showLinkedObjectBlock();
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// End of page
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$db->close();
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llxFooter('');
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