351274d85d
as a noun : third party as an modifier: third-party contact 2) use of colons: no space before 3) Use of supplier/vendor was mixed. Vendor is B2B or B2C, supplier is B2B. Changed all references to supplier. 4) Many minor grammar changes.
292 lines
14 KiB
Plaintext
292 lines
14 KiB
Plaintext
# en_US lang file for module ticket
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# Copyright (C) 2013 Jean-François FERRY <hello@librethic.io>
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#
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# This program is free software: you can redistribute it and/or modify
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# it under the terms of the GNU General Public License as published by
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# the Free Software Foundation, either version 3 of the License, or
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# (at your option) any later version.
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#
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# This program is distributed in the hope that it will be useful,
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# but WITHOUT ANY WARRANTY; without even the implied warranty of
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# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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# GNU General Public License for more details.
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#
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# You should have received a copy of the GNU General Public License
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# along with this program. If not, see <http://www.gnu.org/licenses/>.
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#
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# Generic
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#
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Module56000Name=Tickets
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Module56000Desc=Ticket system for issue or request management
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Permission56001=See tickets
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Permission56002=Modify tickets
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Permission56003=Delete tickets
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Permission56004=Manage tickets
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Permission56005=See tickets of all third parties (not effective for external users, always be limited to the third party they depend on)
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TicketDictType=Tickets type
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TicketDictCategory=Tickets categories
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TicketDictSeverity=Tickets severity
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TicketTypeShortBUGSOFT=Dysfonctionnement logiciel
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TicketTypeShortBUGHARD=Dysfonctionnement matériel
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TicketTypeShortCOM=Commercial question
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TicketTypeShortINCIDENT=Request for assistance
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TicketTypeShortPROJET=Project
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TicketTypeShortOTHER=Other
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TicketSeverityShortLOW=Low
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TicketSeverityShortNORMAL=Normal
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TicketSeverityShortHIGH=High
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TicketSeverityShortBLOCKING=Critical/Blocking
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ErrorBadEmailAddress=Field '%s' incorrect
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MenuTicketMyAssign=My tickets
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MenuTicketMyAssignNonClosed=My open tickets
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MenuListNonClosed=Open tickets
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TypeContact_ticket_internal_CONTRIBUTOR=Contributor
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TypeContact_ticket_internal_SUPPORTTEC=Assigned user
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TypeContact_ticket_external_SUPPORTCLI=Customer contact / incident tracking
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TypeContact_ticket_external_CONTRIBUTOR=External contributor
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OriginEmail=Email source
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Notify_TICKETMESSAGE_SENTBYMAIL=Send ticket answer by email
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# Status
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NotRead=Not read
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Read=Read
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Answered=Answered
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Assigned=Assigned
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InProgress=In progress
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Waiting=Waiting
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Closed=Closed
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Deleted=Deleted
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# Dict
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Type=Type
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Category=Category
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Severity=Severity
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# Email templates
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MailToSendTicketMessage=To send email from ticket message
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#
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# Admin page
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#
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TicketSetup=Ticket module setup
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TicketSettings=Settings
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TicketSetupPage=
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TicketPublicAccess=A public interface requiring no identification is available at the following url
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TicketSetupDictionaries=The type of application categories and severity level are configurable from dictionaries
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TicketParamModule=Module variable setup
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TicketParamMail=Email setup
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TicketEmailNotificationFrom=Notification email from
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TicketEmailNotificationFromHelp=Used into ticket message answer by example
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TicketEmailNotificationTo=Notifications email to
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TicketEmailNotificationToHelp=Send email notifications to this address.
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TicketNewEmailBodyLabel=Text message sent after creating a ticket (public interface)
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TicketNewEmailBodyHelp=The text specified here will be inserted into the email confirming the creation of a new ticket from the public interface. Information on the consultation of the ticket are automatically added.
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TicketParamPublicInterface=Public interface setup
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TicketsEmailMustExist=Require an existing email address to create a ticket
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TicketsEmailMustExistHelp=In the public interface, the email address should already be filled in the database to create a new ticket.
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PublicInterface=Public interface
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TicketUrlPublicInterfaceLabelAdmin=Public interface URL
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TicketUrlPublicInterfaceHelpAdmin=It is possible to define an alias to the web server and thus make available the public interface to another IP address.
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TicketPublicInterfaceTextHomeLabelAdmin=Welcome text of the public interface
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TicketPublicInterfaceTextHome=You can create a support ticket or view existing from its identifier tracking ticket.
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TicketPublicInterfaceTextHomeHelpAdmin=The text defined here will appear on the home page of the public interface.
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TicketPublicInterfaceTopicLabelAdmin=Interface title
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TicketPublicInterfaceTopicHelp=This text will appear as the title of the public interface.
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TicketPublicInterfaceTextHelpMessageLabelAdmin=Help text to the message entry
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TicketPublicInterfaceTextHelpMessageHelpAdmin=This text will appear above the message input area of the user.
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ExtraFieldsTicket=Extra attributes
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TicketCkEditorEmailNotActivated=HTML editor is not activated. Please put FCKEDITOR_ENABLE_MAIL content to 1 to get it.
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TicketsDisableEmail=Do not send emails for ticket creation or message recording
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TicketsDisableEmailHelp=By default, emails are sent when new tickets or messages created. Enable this option to disable *all* email notifications
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TicketsLogEnableEmail=Enable log by email
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TicketsLogEnableEmailHelp=At each change, an email will be sent **to each contact** associated with the ticket.
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TicketParams=Params
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TicketsShowModuleLogo=Display the logo of the module in the public interface
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TicketsShowModuleLogoHelp=Enable this option to hide the logo module in the pages of the public interface
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TicketsShowCompanyLogo=Display the logo of the company in the public interface
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TicketsShowCompanyLogoHelp=Enable this option to hide the logo of the main company in the pages of the public interface
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TicketsEmailAlsoSendToMainAddress=Also send notification to main email address
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TicketsEmailAlsoSendToMainAddressHelp=Enable this option to send an email to "Notification email from" address (see setup below)
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TicketsLimitViewAssignedOnly=Restrict the display to tickets assigned to the current user (not effective for external users, always be limited to the third party they depend on)
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TicketsLimitViewAssignedOnlyHelp=Only tickets assigned to the current user will be visible. Does not apply to a user with tickets management rights.
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TicketsActivatePublicInterface=Activate public interface
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TicketsActivatePublicInterfaceHelp=Public interface allow any visitors to create tickets.
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TicketsAutoAssignTicket=Automatically assign the user who created the ticket
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TicketsAutoAssignTicketHelp=When creating a ticket, the user can be automatically assigned to the ticket.
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TicketNumberingModules=Tickets numbering module
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TicketNotifyTiersAtCreation=Notify third party at creation
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#
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# Index & list page
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#
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TicketsIndex=Ticket - home
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TicketList=List of tickets
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TicketAssignedToMeInfos=This page display ticket list which are assigned to current user
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NoTicketsFound=No ticket found
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TicketViewAllTickets=View all tickets
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TicketViewNonClosedOnly=View only open tickets
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TicketStatByStatus=Tickets by status
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#
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# Ticket card
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#
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Ticket=Ticket
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TicketCard=Ticket card
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CreateTicket=Create ticket
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EditTicket=Edit ticket
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TicketsManagement=Tickets Management
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CreatedBy=Created by
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NewTicket=New Ticket
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SubjectAnswerToTicket=Ticket answer
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TicketTypeRequest=Request type
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TicketCategory=Category
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SeeTicket=See ticket
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TicketMarkedAsRead=Ticket has been marked as read
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TicketReadOn=Read on
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TicketCloseOn=Clotured on
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MarkAsRead=Mark ticket as read
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TicketMarkedAsReadButLogActionNotSaved=Ticket marked as closed but no action saved
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TicketHistory=Ticket history
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AssignUser=Assign to user
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TicketAssigned=Ticket is now assigned
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TicketChangeType=Change type
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TicketChangeCategory=Change category
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TicketChangeSeverity=Change severity
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TicketAddMessage=Add a message
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AddMessage=Add a message
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MessageSuccessfullyAdded=Ticket added
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TicketMessageSuccessfullyAdded=Message successfully added
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TicketMessagesList=Message list
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NoMsgForThisTicket=No message for this ticket
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Properties=Classification
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LatestNewTickets=Latest %s newest tickets (not read)
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TicketSeverity=Severity
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ShowTicket=See ticket
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RelatedTickets=Related tickets
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TicketAddIntervention=Create intervention
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CloseTicket=Close ticket
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CloseATicket=Close a ticket
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ConfirmCloseAticket=Confirm ticket closing
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ConfirmDeleteTicket=Please confirm ticket deleting
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TicketDeletedSuccess=Ticket deleted with success
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TicketMarkedAsClosed=Ticket marked as closed
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TicketMarkedAsClosedButLogActionNotSaved=Ticket marked as closed but no log saved !
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TicketDurationAuto=Calculated duration
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TicketDurationAutoInfos=Duration calculated automatically from intervention related
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TicketUpdated=Ticket updated
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SendMessageByEmail=Send message by email
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TicketNewMessage=New message
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ErrorMailRecipientIsEmptyForSendTicketMessage=Recipient is empty. No email send
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TicketGoIntoContactTab=Please go into "Contacts" tab to select them
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TicketMessageMailIntro=Introduction
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TicketMessageMailIntroHelp=This text is added only at the beginning of the email and will not be saved.
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TicketMessageMailIntroLabelAdmin=Introduction to the message when sending email
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TicketMessageMailIntroText=Hello,<br>A new response was sent on a ticket that you contact. Here is the message:<br>
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TicketMessageMailIntroHelpAdmin=This text will be inserted before the text of the response to a ticket.
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TicketMessageMailSignature=Signature
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TicketMessageMailSignatureHelp=This text is added only at the end of the email and will not be saved.
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TicketMessageMailSignatureText=<p>Sincerely,</p><p>--</p>
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TicketMessageMailSignatureLabelAdmin=Signature of response email
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TicketMessageMailSignatureHelpAdmin=This text will be inserted after the response message.
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TicketMessageHelp=Only this text will be saved in the message list on ticket card.
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TicketMessageSubstitutionReplacedByGenericValues=Substitutions variables are replaced by generic values.
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TimeElapsedSince=Time elapsed since
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TicketTimeToRead=Time elapsed before read
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TicketContacts=Contacts ticket
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TicketDocumentsLinked=Documents linked to ticket
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ConfirmReOpenTicket=Confirm reopen this ticket ?
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TicketMessageMailIntroAutoNewPublicMessage=A new message was posted on the ticket with the subject %s:
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TicketAssignedToYou=Ticket assigned
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TicketAssignedEmailBody=You have been assigned the ticket #%s by %s
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MarkMessageAsPrivate=Mark message as private
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TicketMessagePrivateHelp=This message will not display to external users
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TicketEmailOriginIssuer=Issuer at origin of the tickets
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InitialMessage=Initial Message
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LinkToAContract=Link to a contract
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TicketPleaseSelectAContract=Select a contract
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UnableToCreateInterIfNoSocid=Can not create an intervention when no third party is defined
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TicketMailExchanges=Mail exchanges
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TicketInitialMessageModified=Initial message modified
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TicketMessageSuccesfullyUpdated=Message successfully updated
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TicketChangeStatus=Change status
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TicketConfirmChangeStatus=Confirm the status change: %s ?
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TicketLogStatusChanged=Status changed: %s to %s
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TicketNotNotifyTiersAtCreate=Not notify company at create
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Unread=Unread
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#
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# Logs
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#
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TicketLogMesgReadBy=Ticket read by %s
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NoLogForThisTicket=No log for this ticket yet
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TicketLogAssignedTo=Ticket assigned to %s
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TicketAssignedButLogActionNotSaved=Ticket assigned but no log saved !
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TicketLogPropertyChanged=Change classification: from %s to %s
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TicketLogClosedBy=Ticket closed by %s
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TicketLogProgressSetTo=Progress change to %s percent
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TicketLogReopen=Ticket re-opened
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#
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# Public pages
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#
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TicketSystem=Ticket system
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ShowListTicketWithTrackId=Display ticket list from track ID
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ShowTicketWithTrackId=Display ticket from track ID
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TicketPublicDesc=You can create a support ticket or check from an existing ID.
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YourTicketSuccessfullySaved=Ticket has been successfully saved!
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MesgInfosPublicTicketCreatedWithTrackId=A new ticket has been created with ID %s.
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PleaseRememberThisId=Please keep the tracking number that we might ask you later.
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TicketNewEmailSubject=Ticket creation confirmation
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TicketNewEmailSubjectCustomer=New support ticket
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TicketNewEmailBody=This is an automatic email to confirm you have registered a new ticket.
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TicketNewEmailBodyCustomer=This is an automatic email to confirm a new ticket has just been created into your account.
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TicketNewEmailBodyInfosTicket=Information for monitoring the ticket
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TicketNewEmailBodyInfosTrackId=Ticket tracking number: %s
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TicketNewEmailBodyInfosTrackUrl=You can view the progress of the ticket by clicking the link above.
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TicketNewEmailBodyInfosTrackUrlCustomer=You can view the progress of the ticket in the specific interface by clicking the following link
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TicketEmailPleaseDoNotReplyToThisEmail=Please do not reply directly to this email! Use the link to reply into the interface.
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TicketPublicInfoCreateTicket=This form allows you to record a support ticket in our management system.
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TicketPublicPleaseBeAccuratelyDescribe=Please accurately describe the problem. Provide the most information possible to allow us to correctly identify your request.
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TicketPublicMsgViewLogIn=Please enter ticket tracking ID
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TicketTrackId=Tracking ID
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OneOfTicketTrackId=One of yours tracking ID
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ErrorTicketNotFound=Ticket with tracking ID %s not found!
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Subject=Subject
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ViewTicket=View ticket
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ViewMyTicketList=View my ticket list
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ErrorEmailMustExistToCreateTicket=Error: email address not found in our database
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TicketNewEmailSubjectAdmin=New ticket created
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TicketNewEmailBodyAdmin=<p>Ticket has just been created with ID #%s, see information:</p>
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SeeThisTicketIntomanagementInterface=See ticket in management interface
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TicketPublicInterfaceForbidden=Access for this area: forbidden
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# notifications
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TicketNotificationEmailSubject=Ticket %s updated
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TicketNotificationEmailBody=This is an automatic message to notify you that ticket %s has just been updated
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TicketNotificationRecipient=Notification recipient
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TicketNotificationLogMessage=Log message
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TicketNotificationEmailBodyInfosTrackUrlinternal=View ticket into interface
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TicketNotificationNumberEmailSent=Notification email sent: %s
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ActionsOnTicket=Events on ticket
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#
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# Boxes
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#
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BoxLastTicket=Latest created tickets
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BoxLastTicketDescription=Latest %s created tickets
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BoxLastTicketContent=
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BoxLastTicketNoRecordedTickets=No recent unread tickets
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BoxLastModifiedTicket=Latest modified tickets
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BoxLastModifiedTicketDescription=Latest %s modified tickets
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BoxLastModifiedTicketContent=
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BoxLastModifiedTicketNoRecordedTickets=No recent modified tickets
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