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add strings for email notification on ticket closing

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Thomas Negre 2022-02-28 15:12:30 +01:00
parent 472666182e
commit 35531b6328
1 changed files with 13 additions and 0 deletions
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13
htdocs/langs/en_US/ticket.lang
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@ -142,6 +142,9 @@ TicketsDelayBeforeFirstAnswer=A new ticket should receive a first answer before
TicketsDelayBeforeFirstAnswerHelp=If a new ticket has not received an answer after this time period (in hours), an important warning icon will be displayed in the list view. TicketsDelayBeforeFirstAnswerHelp=If a new ticket has not received an answer after this time period (in hours), an important warning icon will be displayed in the list view.
TicketsDelayBetweenAnswers=An unresolved ticket should not be unactive during (hours): TicketsDelayBetweenAnswers=An unresolved ticket should not be unactive during (hours):
TicketsDelayBetweenAnswersHelp=If an unresolved ticket that has already received an answer has not had further interaction after this time period (in hours), a warning icon will be displayed in the list view. TicketsDelayBetweenAnswersHelp=If an unresolved ticket that has already received an answer has not had further interaction after this time period (in hours), a warning icon will be displayed in the list view.
TicketsAutoNotifyClose=Automatically notify thirdparty when closing a ticket
TicketsAutoNotifyCloseHelp=When closing a ticket, you will be proposed to send a message to one of thirdparty's contacts. On mass closing, a message will be sent to one contact of the thirdparty linked to the ticket.
TicketWrongContact=Provided contact is not part of current ticket contacts. Email not sent.
# #
# Index & list page # Index & list page
@ -158,6 +161,8 @@ OrderByDateAsc=Sort by ascending date
OrderByDateDesc=Sort by descending date OrderByDateDesc=Sort by descending date
ShowAsConversation=Show as conversation list ShowAsConversation=Show as conversation list
MessageListViewType=Show as table list MessageListViewType=Show as table list
ConfirmMassTicketClosingSendEmail=Automatically send emails when closing tickets
ConfirmMassTicketClosingSendEmailQuestion=Do you want to notify thirdparties when closing these tickets ?
# #
# Ticket card # Ticket card
@ -245,6 +250,9 @@ TicketChangeStatus=Change status
TicketConfirmChangeStatus=Confirm the status change: %s ? TicketConfirmChangeStatus=Confirm the status change: %s ?
TicketLogStatusChanged=Status changed: %s to %s TicketLogStatusChanged=Status changed: %s to %s
TicketNotNotifyTiersAtCreate=Not notify company at create TicketNotNotifyTiersAtCreate=Not notify company at create
NotifyThirdpartyOnTicketClosing=Contacts to notify while closing the ticket
TicketNotifyAllTiersAtClose=All related contacts
TicketNotNotifyTiersAtClose=No related contact
Unread=Unread Unread=Unread
TicketNotCreatedFromPublicInterface=Not available. Ticket was not created from public interface. TicketNotCreatedFromPublicInterface=Not available. Ticket was not created from public interface.
ErrorTicketRefRequired=Ticket reference name is required ErrorTicketRefRequired=Ticket reference name is required
@ -279,6 +287,7 @@ TicketNewEmailBodyInfosTicket=Information for monitoring the ticket
TicketNewEmailBodyInfosTrackId=Ticket tracking number: %s TicketNewEmailBodyInfosTrackId=Ticket tracking number: %s
TicketNewEmailBodyInfosTrackUrl=You can view the progress of the ticket by clicking the link above. TicketNewEmailBodyInfosTrackUrl=You can view the progress of the ticket by clicking the link above.
TicketNewEmailBodyInfosTrackUrlCustomer=You can view the progress of the ticket in the specific interface by clicking the following link TicketNewEmailBodyInfosTrackUrlCustomer=You can view the progress of the ticket in the specific interface by clicking the following link
TicketCloseEmailBodyInfosTrackUrlCustomer=You can consult the history of this ticket by clicking the following link
TicketEmailPleaseDoNotReplyToThisEmail=Please do not reply directly to this email! Use the link to reply into the interface. TicketEmailPleaseDoNotReplyToThisEmail=Please do not reply directly to this email! Use the link to reply into the interface.
TicketPublicInfoCreateTicket=This form allows you to record a support ticket in our management system. TicketPublicInfoCreateTicket=This form allows you to record a support ticket in our management system.
TicketPublicPleaseBeAccuratelyDescribe=Please accurately describe the problem. Provide the most information possible to allow us to correctly identify your request. TicketPublicPleaseBeAccuratelyDescribe=Please accurately describe the problem. Provide the most information possible to allow us to correctly identify your request.
@ -300,6 +309,10 @@ NewUser=New user
NumberOfTicketsByMonth=Number of tickets per month NumberOfTicketsByMonth=Number of tickets per month
NbOfTickets=Number of tickets NbOfTickets=Number of tickets
# notifications # notifications
TicketCloseEmailSubjectCustomer=Ticket closed
TicketCloseEmailBodyCustomer=This is an automatic message to notify you that ticket %s has just been closed.
TicketCloseEmailSubjectAdmin=Ticket closed - Réf %s (public ticket ID %s)
TicketCloseEmailBodyAdmin=A ticket with ID #%s has just been closed, see information:
TicketNotificationEmailSubject=Ticket %s updated TicketNotificationEmailSubject=Ticket %s updated
TicketNotificationEmailBody=This is an automatic message to notify you that ticket %s has just been updated TicketNotificationEmailBody=This is an automatic message to notify you that ticket %s has just been updated
TicketNotificationRecipient=Notification recipient TicketNotificationRecipient=Notification recipient