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FIX Disable ticket status change if ticket close

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FIX Use ref into label of ticket message
This commit is contained in:
Laurent Destailleur 2020-02-07 11:52:55 +01:00
parent ff4ce2e505
commit 53e1b80742
2 changed files with 10 additions and 9 deletions
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10
htdocs/core/class/html.formticket.class.php
View File

@ -919,7 +919,7 @@ class FormTicket
print '<tr class="email_line"><td class="titlefieldcreate">'.$langs->trans('Subject').'</td>';
$label_title = empty($conf->global->MAIN_APPLICATION_TITLE) ? $mysoc->name : $conf->global->MAIN_APPLICATION_TITLE;
print '<td colspan="2"><input type="text" class="text" size="80" name="subject" value="['.$label_title.' - ticket #'.$this->track_id.'] '.$langs->trans('TicketNewMessage').'" />';
print '<td colspan="2"><input type="text" class="text" size="80" name="subject" value="['.$label_title.' - '.$langs->trans("Ticket").' #'.$this->ref.'] '.$langs->trans('TicketNewMessage').'" />';
print '</td></tr>';
// Destinataires
@ -935,13 +935,13 @@ class FormTicket
if (is_array($contacts) && count($contacts) > 0) {
foreach ($contacts as $key => $info_sendto) {
if ($info_sendto['email'] != '') {
$sendto[] = dol_escape_htmltag(trim($info_sendto['firstname']." ".$info_sendto['lastname'])." <".$info_sendto['email'].">")." <small>(".dol_escape_htmltag($info_sendto['libelle']).")</small>";
$sendto[] = dol_escape_htmltag(trim($info_sendto['firstname']." ".$info_sendto['lastname'])." <".$info_sendto['email'].">").' <small class="opacitymedium">('.dol_escape_htmltag($info_sendto['libelle']).")</small>";
}
}
}
if ($ticketstat->origin_email && !in_array($this->dao->origin_email, $sendto)) {
$sendto[] = dol_escape_htmltag($ticketstat->origin_email)." <small>(".$langs->trans("TicketEmailOriginIssuer").")</small>";
$sendto[] = dol_escape_htmltag($ticketstat->origin_email).' <small class="opacitymedium">('.$langs->trans("TicketEmailOriginIssuer").")</small>";
}
if ($ticketstat->fk_soc > 0) {
@ -949,12 +949,12 @@ class FormTicket
$ticketstat->fetch_thirdparty();
if (is_array($ticketstat->thirdparty->email) && !in_array($ticketstat->thirdparty->email, $sendto)) {
$sendto[] = $ticketstat->thirdparty->email.' <small>('.$langs->trans('Customer').')</small>';
$sendto[] = $ticketstat->thirdparty->email.' <small class="opacitymedium">('.$langs->trans('Customer').')</small>';
}
}
if ($conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS) {
$sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_TO.' <small>(generic email)</small>';
$sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_TO.' <small class="opacitymedium">(generic email)</small>';
}
// Print recipient list

9
htdocs/ticket/card.php
View File

@ -854,15 +854,15 @@ if (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'd
// Creation date
print '<tr><td>'.$langs->trans("DateCreation").'</td><td>';
print dol_print_date($object->datec, 'dayhour');
print ' - '.$langs->trans("TimeElapsedSince").': '.'<i>'.convertSecondToTime(roundUpToNextMultiple($now - $object->datec, 60)).'</i>';
print '<span class="opacitymedium"> - '.$langs->trans("TimeElapsedSince").': '.'<i>'.convertSecondToTime(roundUpToNextMultiple($now - $object->datec, 60)).'</i></span>';
print '</td></tr>';
// Read date
print '<tr><td>'.$langs->trans("TicketReadOn").'</td><td>';
if (!empty($object->date_read)) {
print dol_print_date($object->date_read, 'dayhour');
print ' - '.$langs->trans("TicketTimeToRead").': <i>'.convertSecondToTime(roundUpToNextMultiple($object->date_read - $object->datec, 60)).'</i>';
print ' - '.$langs->trans("TimeElapsedSince").': '.'<i>'.convertSecondToTime(roundUpToNextMultiple($now - $object->date_read, 60)).'</i>';
print '<span class="opacitymedium"> - '.$langs->trans("TicketTimeToRead").': <i>'.convertSecondToTime(roundUpToNextMultiple($object->date_read - $object->datec, 60)).'</i>';
print ' - '.$langs->trans("TimeElapsedSince").': '.'<i>'.convertSecondToTime(roundUpToNextMultiple($now - $object->date_read, 60)).'</i></span>';
}
print '</td></tr>';
@ -1034,7 +1034,7 @@ if (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'd
// Display navbar with links to change ticket status
print '<!-- navbar with status -->';
if (!$user->socid && $user->rights->ticket->write && $object->fk_status < 8 && GETPOST('set') !== 'properties') {
if (!$user->socid && $user->rights->ticket->write && $object->fk_statut < 8 && GETPOST('set') !== 'properties') {
$actionobject->viewStatusActions($object);
}
@ -1289,6 +1289,7 @@ if (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'd
$formticket->action = $action;
$formticket->track_id = $object->track_id;
$formticket->ref = $object->ref;
$formticket->id = $object->id;
$formticket->withfile = 2;