Merge pull request #18727 from Hystepik/develop#4
Close #18677 : new show articles of KM
This commit is contained in:
Laurent Destailleur
GitHub
commit
775544d47d
120
htdocs/core/ajax/fetchKnowledgeRecord.php
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120
htdocs/core/ajax/fetchKnowledgeRecord.php
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<?php
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/*
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* This program is free software; you can redistribute it and/or modify
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* it under the terms of the GNU General Public License as published by
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* the Free Software Foundation; either version 3 of the License, or
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* (at your option) any later version.
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*
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* This program is distributed in the hope that it will be useful,
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* but WITHOUT ANY WARRANTY; without even the implied warranty of
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* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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* GNU General Public License for more details.
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*
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* You should have received a copy of the GNU General Public License
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* along with this program. If not, see <https://www.gnu.org/licenses/>.
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*/
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/**
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* \file /htdocs/core/ajax/fetchKnowledgeRecord.php
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* \brief File to make Ajax action on Knowledge Management
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*/
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if (!defined('NOTOKENRENEWAL')) {
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define('NOTOKENRENEWAL', '1'); // Disables token renewal
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}
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if (!defined('NOREQUIREHTML')) {
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define('NOREQUIREHTML', '1');
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}
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if (!defined('NOREQUIREAJAX')) {
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define('NOREQUIREAJAX', '1');
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}
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if (!defined('NOREQUIRESOC')) {
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define('NOREQUIRESOC', '1');
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}
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if (!defined('NOCSRFCHECK')) {
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define('NOCSRFCHECK', '1');
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}
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// Do not check anti CSRF attack test
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if (!defined('NOREQUIREMENU')) {
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define('NOREQUIREMENU', '1');
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}
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// If there is no need to load and show top and left menu
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if (!defined("NOLOGIN")) {
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define("NOLOGIN", '1');
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}
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if (!defined('NOIPCHECK')) {
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define('NOIPCHECK', '1'); // Do not check IP defined into conf $dolibarr_main_restrict_ip
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}
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if (!defined('NOBROWSERNOTIF')) {
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define('NOBROWSERNOTIF', '1');
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}
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include '../../main.inc.php';
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$action = GETPOST('action', 'aZ09');
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$idticketgroup = GETPOST('idticketgroup', 'aZ09');
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$idticketgroup = GETPOST('idticketgroup', 'aZ09');
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$lang = GETPOST('lang', 'aZ09');
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$popupurl = GETPOST('popupurl', 'bool');
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/*
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* Actions
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*/
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// None
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/*
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* View
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*/
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if ($action == "getKnowledgeRecord") {
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$response = '';
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$sql = "SELECT kr.rowid, kr.ref, kr.question, kr.answer,l.url,ctc.code";
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$sql .= " FROM ".MAIN_DB_PREFIX."links as l";
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$sql .= " INNER JOIN ".MAIN_DB_PREFIX."knowledgemanagement_knowledgerecord as kr ON kr.rowid = l.objectid";
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$sql .= " INNER JOIN ".MAIN_DB_PREFIX."c_ticket_category as ctc ON ctc.rowid = kr.fk_c_ticket_category";
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$sql .= " WHERE ctc.code = '".$db->escape($idticketgroup)."'";
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$sql .= " AND ctc.active = 1 AND ctc.public = 1 AND (kr.lang = '".$db->escape($lang)."' OR kr.lang = 0)";
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$sql .= " AND kr.status = 1";
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$resql = $db->query($sql);
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if ($resql) {
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$num = $db->num_rows($resql);
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$i = 0;
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$response = array();
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while ($i < $num) {
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$obj = $db->fetch_object($resql);
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if ($popupurl == "false") {
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$url = "<a href=\"".$obj->url. "\" target=\"_blank\">".$obj->url."</a></li>";
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$response[] = array('title'=>$obj->question,'ref'=>$obj->url,'answer'=>$obj->answer,'url'=>$url);
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} else {
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$name = $obj->ref;
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$buttonstring = $obj->url;
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$url = $obj->url;
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$urltoprint = '<a class="button_'.$name.'" style="cursor:pointer">'.$buttonstring.'</a>';
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$urltoprint .= '<!-- Add js code to open dialog popup on dialog -->';
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$urltoprint .= '<script language="javascript">
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jQuery(document).ready(function () {
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jQuery(".button_'.$name.'").click(function () {
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console.log("Open popup with jQuery(...).dialog() on URL '.dol_escape_js($url).'")
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var $dialog = $(\'<div></div>\').html(\'<iframe class="iframedialog" style="border: 0px;" src="'.$url.'" width="100%" height="98%"></iframe>\')
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.dialog({
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autoOpen: false,
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modal: true,
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height: (window.innerHeight - 150),
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width: \'80%\',
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title: "'.dol_escape_js($label).'"
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});
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$dialog.dialog(\'open\');
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});
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});
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</script>';
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$response[] = array('title'=>$obj->question,'ref'=>$obj->url,'answer'=>$obj->answer,'url'=>$urltoprint);
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}
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$i++;
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}
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} else {
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dol_print_error($db);
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}
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$response =json_encode($response);
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echo $response;
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}
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@ -243,6 +243,65 @@ class FormTicket
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}
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}
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if ($conf->knowledgemanagement->enabled) {
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// KM Articles
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print '<tr id="KWwithajax"></tr>';
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print '<!-- Script to manage change of ticket group -->
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<script>
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jQuery(document).ready(function() {
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function groupticketchange(){
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console.log("We called groupticketchange, so we try to load list KM linked to event");
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$("#KWwithajax").html("");
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idgroupticket = $("#selectcategory_code").val();
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console.log("We have selected id="+idgroupticket);
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if (idgroupticket != "") {
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$.ajax({ url: \''.DOL_URL_ROOT.'/core/ajax/fetchKnowledgeRecord.php\',
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data: { action: \'getKnowledgeRecord\', idticketgroup: idgroupticket, token: \''.newToken().'\', lang:\''.$langs->defaultlang.'\', popupurl:false},
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type: \'GET\',
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success: function(response) {
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var urllist = \'\';
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console.log("We received response "+response);
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response = JSON.parse(response)
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for (key in response) {
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console.log(response[key])
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urllist += "<li>" + response[key].title + ": " +response[key].url+"</li>";
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}
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if (urllist != "") {
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console.log(urllist)
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$("#KWwithajax").html(\'<td>'.$langs->trans("KMFoundForTicketGroup").'</td><td><ul style="list-style:none;padding-left: 0;">\'+urllist+\'</ul></td>\');
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$("#KWwithajax").show();
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}
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},
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error : function(output) {
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console.log("error");
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},
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});
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}
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};
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$("#selectcategory_code").bind("change",function() { groupticketchange(); });
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MutationObserver = window.MutationObserver || window.WebKitMutationObserver;
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var trackChange = function(element) {
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var observer = new MutationObserver(function(mutations, observer) {
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if (mutations[0].attributeName == "value") {
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$(element).trigger("change");
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}
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});
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observer.observe(element, {
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attributes: true
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});
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}
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trackChange($("#selectcategory_code")[0]);
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if ($("#selectcategory_code").val() != "") {
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groupticketchange();
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}
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});
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</script>'."\n";
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}
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// MESSAGE
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$msg = GETPOSTISSET('message') ? GETPOST('message', 'restricthtml') : '';
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print '<tr><td><label for="message"><span class="fieldrequired">'.$langs->trans("Message").'</span></label></td><td>';
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@ -320,4 +320,5 @@ BoxNoTicketLastXDays=No new tickets the last %s days
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BoxNumberOfTicketByDay=Number of new tickets by day
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BoxNewTicketVSClose=Number of today's new tickets versus today's closed tickets
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TicketCreatedToday=Ticket created today
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TicketClosedToday=Ticket closed today
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TicketClosedToday=Ticket closed today
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KMFoundForTicketGroup=We found topics and FAQs that may answers your question, thanks to check them before submitting the ticket
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@ -321,3 +321,4 @@ BoxNumberOfTicketByDay=Nombre de nouveaux tickets par jour
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BoxNewTicketVSClose=Nombre de nouveaux tickets aujourd’hui par rapport aux tickets fermés aujourd’hui
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TicketCreatedToday=Ticket créé aujourd'hui
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TicketClosedToday=Ticket fermé aujourd'hui
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KMFoundForTicketGroup=Nous avons trouvé des sujets et des FAQ susceptibles de répondre à votre question, merci de les vérifier avant de soumettre le ticket
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