Translation
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Laurent Destailleur
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htdocs/langs/fr_FR/ticketsup.lang
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htdocs/langs/fr_FR/ticketsup.lang
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# en_US lang file for module ticketsup
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# Copyright (C) 2013 Jean-François FERRY <hello@librethic.io>
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#
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# This program is free software: you can redistribute it and/or modify
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# it under the terms of the GNU General Public License as published by
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# the Free Software Foundation, either version 3 of the License, or
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# (at your option) any later version.
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#
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# This program is distributed in the hope that it will be useful,
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# but WITHOUT ANY WARRANTY; without even the implied warranty of
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# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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# GNU General Public License for more details.
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#
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# You should have received a copy of the GNU General Public License
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# along with this program. If not, see <http://www.gnu.org/licenses/>.
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#
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# Generic
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#
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Module56000Name=Billets
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Module56000Desc=Système de ticket pour de l'assistance ou une demande d'accompagnement
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Permission56001=Voir tickets
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Permission56002=Modifier des billets
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Permission56003=Supprimer tickets
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Permission56004=Gérer les tickets
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Permission56005=Voir les tickets de tous les tiers (sauf pour les utilisateurs externes, toujours limité au tiers dont ils dépendent)
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TicketsupDictType=Type de ticket
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TicketsupDictCategory=Catégories de tickets
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TicketsupDictSeverity=Sévérité des tickets
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TicketTypeShortBUGSOFT=Dysfonctionnement logiciel
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TicketTypeShortBUGHARD=Dysfonctionnement matériel
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TicketTypeShortCOM=Question commerciale
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TicketTypeShortINCIDENT=Demande d'assistance
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TicketTypeShortPROJET=Projet
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TicketTypeShortOTHER=Autre
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TicketSeverityShortLOW=Faible
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TicketSeverityShortNORMAL=Normal
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TicketSeverityShortHIGH=Élevé
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TicketSeverityShortBLOCKING=Critique/Bloquant
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ErrorBadEmailAddress=Field '%s' incorrect
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MenuTicketsupMyAssign=Mes tickets
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MenuTicketsupMyAssignNonClosed=Mes tickets ouverts
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MenuListNonClosed=Tickets non fermés
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TypeContact_ticketsup_internal_CONTRIBUTOR=Contributeur
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TypeContact_ticketsup_internal_SUPPORTTEC=Utilisateur assigné
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TypeContact_ticketsup_external_SUPPORTCLI=Customer contact / incident tracking
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TypeContact_ticketsup_external_CONTRIBUTOR=External contributor
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Notify_TICKETMESSAGE_SENTBYMAIL=Envoyée la réponse par email
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# Status
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NotRead=Non lu
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Read=Lu
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Answered=Répondu
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Assigned=assigné
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InProgress=En cours
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Waiting=En attente
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Closed=Fermé
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Deleted=Supprimé
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# Dict
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Type=Type
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Category=Catégorie
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Severity=Sévérité
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# Email templates
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MailToSendTicketsupMessage=To send email from ticket message
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#
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# Admin page
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#
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TicketsupSetup=Ticket module setup
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TicketSupSettings=Paramètres
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TicketsupSetupPage=
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TicketsupPublicAccess=A public interface requiring no identification is available at the following url
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TicketsupSetupDictionaries=The type of application categories and severity level are configurable from dictionaries
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TicketParamModule=Module variable setup
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TicketParamMail=Email setup
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TicketEmailNotificationFrom=Notification email from
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TicketEmailNotificationFromHelp=Used into ticket message answer by example
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TicketEmailNotificationTo=Notifications email to
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TicketEmailNotificationToHelp=Send email notifications to this address.
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TicketNewEmailBodyLabel=Text message sent after creating a ticket (public interface)
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TicketNewEmailBodyHelp=The text specified here will be inserted into the email confirming the creation of a new ticket from the public interface. Information on the consultation of the ticket are automatically added.
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TicketParamPublicInterface=Configuration de l'interface publique\n
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TicketsEmailMustExist=Une adresse mail existante est requise pour créer un ticket
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TicketsEmailMustExistHelp=Pour accéder à l'interface publique et créer un nouveau ticket, votre compte doit déjà être existant.
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PublicInterface=Interface publique
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TicketUrlPublicInterfaceLabelAdmin=URL interface publique
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TicketUrlPublicInterfaceHelpAdmin=It is possible to define an alias to the web server and thus make available the public interface to another IP address.
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TicketPublicInterfaceTextHomeLabelAdmin=Texte de bienvenu dans l'interface publique
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TicketPublicInterfaceTextHome=You can create a support ticket or view existing from its identifier tracking ticket.
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TicketPublicInterfaceTextHomeHelpAdmin=The text defined here will appear on the home page of the public interface.
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TicketPublicInterfaceTopicLabelAdmin=Titre de l'interface
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TicketPublicInterfaceTopicHelp=This text will appear as the title of the public interface.
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TicketPublicInterfaceTextHelpMessageLabelAdmin=Help text to the message entry
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TicketPublicInterfaceTextHelpMessageHelpAdmin=This text will appear above the message input area of the user.
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ExtraFieldsTicketSup=Extra attributes
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TicketSupCkEditorEmailNotActivated=HTML editor is not activated. Please put FCKEDITOR_ENABLE_MAIL contant equal to 1
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TicketsDisableEmail=Do not send ticket creation or message send emails
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TicketsDisableEmailHelp=By default, emails are sent when new tickets or messages created. Enable this option to disable *all* email notifications
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TicketsLogEnableEmail=Activer l'alerte par mail
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TicketsLogEnableEmailHelp=A chaque changements, un email sera envoyé à chaque contact associé à ce ticket
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TicketParams=Params
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TicketsShowModuleLogo=Display the logo of the module in the public interface
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TicketsShowModuleLogoHelp=Enable this option to hide the logo module in the pages of the public interface
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TicketsShowCompanyLogo=Afficher le logo de la société dans l'interface publique
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TicketsShowCompanyLogoHelp=Enable this option to hide the logo of the main company in the pages of the public interface
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TicketsEmailAlsoSendToMainAddress=Also send notification to main email address
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TicketsEmailAlsoSendToMainAddressHelp=Enable this option to send an email to "Notification email from" address (see setup below)
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TicketsShowExtrafieldsIntoPublicArea=Show Extras fields in the public interface
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TicketsShowExtrafieldsIntoPublicAreaHelp=When this option is enabled, additional attributes defined on the tickets will be shown in the public interface of ticket creation.
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TicketsLimitViewAssignedOnly=Restrict the display to tickets assigned to the current user (not effective for external users, always be limited to the thirdparty they depend on)
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TicketsLimitViewAssignedOnlyHelp=Seuls les tickets affectés à l'utilisateur actuel seront visibles. Ne s'applique pas à un utilisateur disposant de droits de gestion des tickets.
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TicketsActivatePublicInterface=Activer l'interface publique
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TicketsActivatePublicInterfaceHelp=Public interface allow any visitors to create tickets.
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TicketsAutoAssignTicket=Automatically assign the user who created the ticket
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TicketsAutoAssignTicketHelp=When creating a ticket, the user can be automatically assigned to the ticket.
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TicketSupNumberingModules=Tickets numbering module
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TicketNotNotifyTiersAtCreate=Do not notify the company to the creation
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#
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# About page
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#
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About=À propos
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TicketSupAbout=À propos du module Ticket
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TicketSupAboutModule=The development of this module has been initiated by the company Libr&thic.
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TicketSupAboutModuleHelp=You can get help by using the contact form on the website <a href="http://librethic.io">librethic.io</a>
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TicketSupAboutModuleImprove=Feel free to suggest improvements! Please visit <a href="https://code.librethic.io/Dolibarr/modules/ticketsup">the project page</a> on Doliforge website to report bugs and add tasks.
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TicketSupAboutModuleThanks=Thanks to <a href="http://sayatnowa.com">nwa</a> who creates icons for this module./
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#
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# Index & list page
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#
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TicketsIndex=Accueil
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TicketList=Liste des tickets
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TicketAssignedToMeInfos=Cette page présente la liste des tickets assignés à l'utilisateur actuel
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NoTicketsFound=Aucun ticket trouvé
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TicketViewAllTickets=Voir tous les tickets
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TicketViewNonClosedOnly=Voir seulement les tickets non fermés
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TicketStatByStatus=Billets par statut
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#
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# Ticket card
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#
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Ticketsup=Incident ticket
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TicketCard=Ticket card
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CreateTicket=Créez un nouveau billet
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EditTicket=Modifier un billet
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TicketsManagement=Gestion de billets
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CreatedBy=Créé par
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NewTicket=Nouveau ticket
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SubjectAnswerToTicket=Réponse ticket
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TicketTypeRequest=Request type
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TicketCategory=Catégorie
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SeeTicket=Voir le ticket
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TicketMarkedAsRead=Le ticket a été marqué comme lu
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TicketReadOn=Read on
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TicketCloseOn=Fermé le
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UserAssignedTo=Utilisateur assigné
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MarkAsRead=Mark ticket as read
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TicketMarkedAsReadButLogActionNotSaved=Ticket marked as closed but no action saved
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TicketHistory=Historique de billets
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AssignUser=Assign to user
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TicketAssigned=Le ticket est à présent assigné
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TicketChangeType=Change type
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TicketChangeCategory=Changer la catégorie
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TicketChangeSeverity=Changer la sévérité
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TicketAddMessage=Ajouter un message
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TicketEditProperties=Éditer les propriétés
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AddMessage=Ajouter un message
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MessageSuccessfullyAdded=Ticket créé
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TicketMessageSuccessfullyAdded=Message ajouté avec succès
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TicketMessagesList=Message list
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NoMsgForThisTicket=Pas de message pour ce ticket
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Properties=Classification
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LatestNewTickets=Last %s tickets newest (not read)
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TicketSeverity=Sévérité
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ShowTicket=Voir le ticket
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RelatedTickets=Tickets liés
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TicketAddIntervention=Créer intervention
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CloseTicket=Fermer le ticket
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CloseATicket=Fermer un billet
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ConfirmCloseAticket=Confirmer la fermeture du ticket
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ConfirmDeleteTicket=Confirmez la suppression du ticket
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TicketDeletedSuccess=Ticket supprimé avec succès
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TicketMarkedAsClosed=Ticket indiqué fermé
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TicketMarkedAsClosedButLogActionNotSaved=Ticket marqué comme fermé mais pas commenté !
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TicketDurationAuto=Durée calculée
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TicketDurationAutoInfos=Duration calculated automatically from intervention related
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TicketUpdated=Ticket mis à jour
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SendMessageByEmail=Envoyer ce message par email
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TicketNewMessage=Nouveau message
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ErrorMailRecipientIsEmptyForSendTicketMessage=Recipient is empty. No email send
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TicketGoIntoContactTab=Please go into "Contacts" tab to select them
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TicketMessageMailIntro=Introduction
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TicketMessageMailIntroHelp=This text is added only at the beginning of the email and will not be saved.
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TicketMessageMailIntroLabelAdmin=Introduction to the message when sending email
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TicketMessageMailIntroText=<p> Bonjour </ p> Une nouvelle réponse a été ajoutée à un ticket que vous suivez. Voici le message : </ p>
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TicketMessageMailIntroHelpAdmin=This text will be inserted before the text of the response to a ticket.
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TicketMessageMailSignature=Signature
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TicketMessageMailSignatureHelp=This text is added only at the end of the email and will not be saved.
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TicketMessageMailSignatureText=<p>Cordialement,</p><p>--</p>
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TicketMessageMailSignatureLabelAdmin=Signature of response email
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TicketMessageMailSignatureHelpAdmin=This text will be inserted after the response message.
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TicketMessageHelp=Only this text will be saved in the message list on ticket card.
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TicketMessageSubstitutionReplacedByGenericValues=Substitutions variables are replaced by generic values.
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TicketTimeToRead=Time elapsed before ticket read
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TicketContacts=Contacts ticket
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TicketDocumentsLinked=Documents liés
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ConfirmReOpenTicket=Voulez-vous ré-ouvrir ce ticket ?
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TicketMessageMailIntroAutoNewPublicMessage=A new message was posted on the ticket with the subject %s :
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TicketAssignedToYou=Ticket assigned
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TicketAssignedEmailBody=You have been assigned the ticket #%s by %s
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MarkMessageAsPrivate=Mark message as private
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TicketMessagePrivateHelp=This message will not display to external users
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TicketEmailOriginIssuer=Issuer at origin of the tickets
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InitialMessage=Message initial
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LinkToAContract=Link to a contract
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TicketSupPleaseSelectAContract=Sélectionner un contrat
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UnableToCreateInterIfNoSocid=Can not create a response file without defining a thirdparty
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TicketMailExchanges=Mail exchanges
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TicketInitialMessageModified=Message initial modifié
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TicketMessageSuccesfullyUpdated=Message successfully updated
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TicketChangeStatus=Changer l'état
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TicketConfirmChangeStatus=Confirm the status change : %s ?
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TicketLogStatusChanged=Status changed : %s to %s
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TicketNotNotifyTiersAtCreate=Do not notify the company to the creation
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#
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# Logs
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#
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TicketLogMesgReadBy=Ticket read by %s
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NoLogForThisTicket=No log for this ticket yet
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TicketLogAssignedTo=Ticket assigned to %s
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TicketAssignedButLogActionNotSaved=Ticket assigned but no log saved !
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TicketLogPropertyChanged=Change classification : from %s to %s
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TicketLogClosedBy=Ticket clôt par %s
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TicketLogProgressSetTo=Progression de %s pour-cent appliquée
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TicketLogReopen=Ticket ré-ouvert
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#
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# Public pages
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#
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TicketSystem=Gestionnaire de tickets
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ShowListTicketWithTrackId=Display ticket list from track ID
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ShowTicketWithTrackId=Display ticket from track ID
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TicketPublicDesc=You can create a support ticket or check from an existing ID.
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YourTicketSuccessfullySaved=Le billet a été enregistré avec succès
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MesgInfosPublicTicketCreatedWithTrackId=A new ticket has been created with ID %s.
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PleaseRememberThisId=Merci de conserver le code de suivi du ticket, il vous sera peut-être nécessaire ultérieurement
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TicketNewEmailSubject=Ticket creation confirmation
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TicketNewEmailSubjectCustomer=New support ticket
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TicketNewEmailBody=Ceci est un message automatique pour confirmer l'enregistrement de votre ticket.
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TicketNewEmailBodyCustomer=This is an automatic email to confirm a new ticket has just been created into your account.
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TicketNewEmailBodyInfosTicket=Information for monitoring the ticket
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TicketNewEmailBodyInfosTrackId=Ticket tracking number : %s
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TicketNewEmailBodyInfosTrackUrl=You can view the progress of the ticket by clicking the link above.
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TicketNewEmailBodyInfosTrackUrlCustomer=You can view the progress of the ticket in the specific interface by clicking the following link
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TicketEmailPleaseDoNotReplyToThisEmail=Merci de ne pas répondre directement à ce courriel ! Utilisez le lien pour répondre via l'interface.
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TicketPublicInfoCreateTicket=This form allows you to record a trouble ticket in our management system.
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TicketPublicPleaseBeAccuratelyDescribe=Veuillez décrire avec précision le problème. Fournissez le plus d'informations possibles pour nous permettre d'identifier correctement votre demande.
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TicketPublicMsgViewLogIn=Merci d'entrer le code de suivi du ticket
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TicketTrackId=Tracking ID
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OneOfTicketTrackId=One of yours tracking ID
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ErrorTicketNotFound=Ticket with tracking ID %s not found !
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Subject=Sujet
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ViewTicket=Voir le ticket
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ViewMyTicketList=Voir la liste de mes tickets
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ErrorEmailMustExistToCreateTicket=Erreur : Email introuvable dans notre base de données
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TicketNewEmailSubjectAdmin=Nouveau ticket créé
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TicketNewEmailBodyAdmin=<p>Ticket has just been created with ID #%s, see informations :</p>
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SeeThisTicketIntomanagementInterface=See ticket in management interface
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TicketPublicInterfaceForbidden=Accès à cette partie : interdit
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# notifications
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TicketNotificationEmailSubject=Ticket %s updated
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TicketNotificationEmailBody=This is an automatic message to notify you that ticket %s has just been updated
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TicketNotificationRecipient=Notification recipient
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TicketNotificationLogMessage=Log message
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TicketNotificationEmailBodyInfosTrackUrlinternal=View ticket into interface
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TicketNotificationNumberEmailSent=Email de notification envoyé: %s
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#
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# Boxes
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#
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BoxLastTicketsup=Les derniers tickets
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BoxLastTicketsupDescription=Last %s tickets saved
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BoxLastTicketsupContent=
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BoxLastTicketsupNoRecordedTickets=Pas de ticket non lu
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BoxLastModifiedTicketsup=Last modified tickets
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BoxLastModifiedTicketsupDescription=Last %s tickets modified
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BoxLastModifiedTicketsupContent=
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BoxLastModifiedTicketsupNoRecordedTickets=Pas de tickets modifiés récemment
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